11 Car Rental Brands at Salt Lake City Airport (SLC)

The Toyota RAV4 was the perfect vehicle for us as a couple travelling around Salt Lake City and Moab for 10 days. The mid-size SUV was able to meet our needs with sufficient room and lots of space for luggage. Ember the Customer Services Agent who served us was excellent and was efficient with our pick-up. Ember did not try to sell us any unnecessary cover as we had booked everything in advance. The only minor issue was Ember wanted details of my return flight for the drop-off, which took me a bit of time to find. The drop-off was very easy and seamless with a printed receipt provided on request. I did not purchase a tank of fuel so I filled up the tank before dropping of the vehicle. There are lots of gas stations in the local area.

Reviewed: Apr 22, 2025

Very satisfied! Easy pick-up and drop-off, just follow the navigation, and the return process is quick! Great experience!

Reviewed: Jun 18, 2024

Great service attitude. They immediately replaced the car when there was an issue.

Reviewed: Jun 16, 2024

Very good

Reviewed: Dec 21, 2023

There was no wait time, but they asked a bunch of questions that seemed pointless to me, like about my flight out of Salt Lake City and my destination. I've never encountered this with other rental companies. As long as I return the car according to the rental agreement, why do they need this information?

Reviewed: Dec 14, 2023

Satisfied

Reviewed: Mar 30, 2025

The process was very smooth.

Reviewed: Mar 26, 2025

Not bad, quite helpful.

Reviewed: Mar 22, 2025

Received a free upgrade to a Grand Cherokee. The car is spacious, with a large fuel tank. Used up half a tank of gas over three days. Returning the car at Salt Lake City Airport was very convenient, as there was a gas station nearby.

Reviewed: Feb 12, 2025

Very satisfied

Reviewed: Jan 11, 2025

Free upgrade to a better car model, though the fuel consumption is quite high.

Reviewed: Feb 20, 2025

Very satisfied.

Reviewed: Oct 23, 2024

The first customer service representative at the car rental counter tried to upsell some insurance and full-tank add-ons. There was a slight issue with the card payment, but it was resolved after identifying the cause. Early car pickup was not allowed without incurring additional charges. However, the second customer service representative quickly completed the check-in process without any extra sales pitches. Picking up the car was very convenient — you could directly take the car from the designated parking space. The car was very clean, with only 2000 miles on it, four-wheel drive, wireless CarPlay, and Type-C charging ports. It had better features than the model I originally booked.

Reviewed: Oct 9, 2024

It's okay, pretty good. Not sure when the deposit will be refunded.

Reviewed: Oct 8, 2024

The vehicle was in good condition and fairly new.

Reviewed: Oct 4, 2024

This time I experienced the entire process of handling an accident because I had a car crash in a national park. Generally, if no one is injured and the police handle the situation, the first thing to do is to get to a big city. This is because calling the car rental company and getting a replacement vehicle is much easier there. You don't need to worry about the damaged car as the company will arrange for a tow truck. Even the most basic insurance covers all accident-related losses, so you don't have to pay a penny. However, any other losses you incur are essentially not covered. For example, I lost two nights of prepaid hotel fees, spent $350 taking a taxi from the national park to a small city, and $78 for a bus back to the rental car airport. Mostly, I was too shaken after the crash to drive again, so I didn't opt for a replacement vehicle. I ended up staying two additional nights in Salt Lake City. In summary, after an accident, get to a major city as quickly as possible, because traveling without a car can be extremely inconvenient.

Reviewed: Nov 21, 2024

Recommended upgrading to the largest model due to having a lot of luggage.

Reviewed: Oct 8, 2024

They upgraded me to a 7-seater for free, but added an $18 insurance fee. Overall, it's not bad.

Reviewed: Sep 5, 2024

The rental location is easy to find, just a few minutes from the airport, with great service attitude.

Reviewed: Aug 31, 2024

Great service, returning the car was incredibly easy.

Reviewed: Jul 21, 2024

Do not try to force people to buy stuffs if they say no. Car about the condition of the car you are renting my car was totally a mess. Bumper falling down, a lot of marks on a car!

Reviewed: Nov 11, 2024

Everything great...best experience ever at Fox and I have done many. William Devault at check-in was super and Dora in the return lot was fabulous!!

Reviewed: Oct 13, 2022

I did not appreciate the fact that my flight was changed to an earlier flight and FOX rent a car had vehicles available for me to use but since it wasn’t my time for pick up (even though I previously advised of the change and that I would still be bringing the car back earlier then the pick up) that I was charge approximately another $100 for a vehicle because I booked through QEEQ.

Reviewed: Apr 12, 2022

受け取りや返却は良かったのですが、車両の状態がはじめから悪く、かなり傷が付いている状態でした。 さらに、返却から２日後、何も連絡なく勝手に約１０万円程度の請求をかけられていました。 今、レンタル場所に連絡をして、状況を確認しています。

Reviewed: Nov 28, 2021

Excellent service and product. No complaints.

Reviewed: Aug 6, 2021

Some car models don't have CarPlay.

Reviewed: Oct 20, 2024

1. After landing in Salt Lake City, the car pick-up process took at least an hour of waiting in a very long line. There were only two service counters open, and the staff worked very slowly without showing any effort to make things convenient for customers. 2. During the car pick-up, we unknowingly ended up purchasing additional insurance. It was only after checking the bank statement and consulting with Zuzuche that we discovered this charge. Looking back, the staff’s communication was evasive, and it turned out to be a form of hidden charge. This behavior is quite frustrating and unpleasant. I’m not sure if this is exclusive to this Thrifty location in Salt Lake City. On my prior rental in San Jose, everything was transparent and straightforward.

Reviewed: Oct 10, 2024

Dissatisfied. Poor attitude, the car model did not match the booking, and it was impossible to reach them for a replacement.

Reviewed: Sep 27, 2024

Did not get the car I wanted, the provided vehicle did not meet requirements, the space was too small to fit the luggage. The rental company even said there was too much luggage. Poor service—two people with two suitcases count as too much?

Reviewed: Sep 26, 2024

Both pickup and drop-off were very convenient, with simple procedures and easy communication.

Reviewed: Sep 23, 2024

Very difficult to get on the phone to speak to someone specially on salt lake city airport!!!

Reviewed: Jul 24, 2023

Good service

Reviewed: Jun 24, 2017

Great service

Reviewed: Sep 25, 2020

Had no idea that AVR was closed Sunday -- thus no airport shuttle. Thank goodness for Uber but would have appreciated a head's up!

Reviewed: Jul 29, 2020

Arrival- we needed a van and got a Dodge SUV. We were in the car a lot and it was crowded. The car widows were messy with kid or dog prints so we are not sure it was properly cleaned during Covid times. Car only had 1/4 tank of gas, so that is how we returned it. On departure, the agent was not at the location for our scheduled drop off time or able to give us a shuttle ride back to the airport. Uber cost $27.

Reviewed: Jul 21, 2020

The car we reserved was not available at pickup. We were given a large 12 passenger van instead. My husband had to return to the rental place later that day to get the car we reserved. The airport pickup was slow. They told us 15 min. It was 40 before they arrived.

Reviewed: Oct 5, 2019

The operation there wasn’t meant for large quantities of people. Only one person at the location renting cars for over 10 customers at the time of pickup.

Reviewed: Mar 27, 2019

terrible made me wait an hour for the car then overcharged me for insurance and wouldn’t take it off. i left message for customer service and they never called back.

Reviewed: Mar 20, 2020

Great service

Reviewed: Jul 8, 2019

This SUCKED I arrived. The budget counter could not find my reservation. Once I show them they then found 2 reservations. They could not figure it out so sent me into the main desk. These people were incompetent. I waited 30 min. Then when they got to me they told me that I had to wait 45 min for a car. Then at 45 min I check and they told me that they had no cars and there were > 10 people ahead of me. I walked over to Avis and book a car. I missed my appt.

Reviewed: Jun 22, 2019

Said I would pick the car up at 10:30, ended up getting there at 11:30. I was told that it would be 45 min to get a truck. After getting frustrated and telling them that I would take a car that wasn’t clean they got me one fairly quickly. Coming from someone who is executive elite with National I am not used to this level of service.

Reviewed: Jun 16, 2019

Everything worked extremely well and the car (Jeep) was very satisfactory.

Reviewed: May 10, 2019

The staff at the store was very friendly. They didn't push any services on us and simply introduced a few additional services and insurance options. Even when we said we didn't need them, they remained polite and passionate.

Reviewed: Sep 4, 2019

No queue, very convenient to pick up the car. They didn't inspect the car and didn't charge extra for adding an additional driver.

Reviewed: Feb 25, 2019

Advantage did not have the car we want. They say that their cars are for first come first serve (base on customer that come in), even though I reserved it online. We have to upgrade and pay more for an SUV. Basically they gave us an option which isn't much option to choose from. They say reserving online only lock the price, but doesn't lock the car, which then I don't understand what is the purpose of me spending my time choosing the car for so long, because in the end, the car availability is in correct and it's totally up to what advantage have.

Reviewed: Jul 22, 2019

No. I expected a little more economical in terms of gas efficiency. It gave around 17 miles per gallon combine. Engine light was on during my first 200 mile journey.

Reviewed: Jul 2, 2019

I was obliged to take an SUV, when I had reserved a compact. Apparently for road to ski hills....would be important to advise customers ahead of time. Going from 112$ to 1085$ US is unacceptable. Then magically offering discounts to an unacceptable price is insulting. I was a solo renter, going from 112$ to 300$ was unaccepable. Then no indications on where I drop off the car, only 1 employee on return, waited over 30 minutes only to be told I just need to drop the keys in a box.

Reviewed: Feb 13, 2019

Showed her the forecast for warm,, sunny weather. Her answer “They’re always wrong!” We were very tired and wanted to get to our son’s house so we gave in. As I knew, it was warm and sunny the whole week—a big waste.

Reviewed: Feb 5, 2019

Lots of paperwork that took a long time to process. Vehicle had noisy tires that sounded out of round. Needed new wiper blades.

Reviewed: Jan 28, 2019

First, they extended a trip of less than 4 days to 5 days, and the official confirmation receipt was higher than the booked price. They insisted I sign it first before I could raise objections. When I requested intervention from the car rental platform, it hardly made any difference. Only after continuous demands did they change it back to 4 days. During a vehicle inspection, I was dissatisfied and asked for an upgrade. They only mentioned a $15 daily upgrade fee but didn't inform me about an additional fee or tax of about 200 yuan, which is outright robbery.

Reviewed: Oct 19, 2016

Satisfied

Reviewed: Jun 2, 2016