14 Car Rental Brands at Phoenix Airport (PHX)

Extremely satisfied

Reviewed: Aug 18, 2025

Reviewed: Apr 1, 2025

The staff had a great attitude. Since the reservation was made in advance, there were no additional upsells, and the paperwork was completed quickly.

Reviewed: Feb 18, 2025

No hidden charges, and the service was decent.

Reviewed: Jan 11, 2025

Excellent

Reviewed: Dec 24, 2024

Very satisfied, as always.

Reviewed: Aug 8, 2025

Satisfied

Reviewed: May 2, 2025

Reviewed: Nov 24, 2024

Very good

Reviewed: Sep 25, 2024

Satisfied

Reviewed: Sep 9, 2024

Reviewed: Jul 31, 2025

Excellent.

Reviewed: Jan 7, 2025

Since the car pickup was in the evening, there was no need to wait in line. The staff were very friendly.

Reviewed: Sep 8, 2024

The initial Jeep Grand Cherokee broke down. Terrible car..

Reviewed: Aug 22, 2024

The staff at the counter was very patient. Knowing that we had a large group and lots of luggage, they proactively upgraded us to a larger vehicle. Very satisfied, nice!

Reviewed: Aug 12, 2024

Very efficient.

Reviewed: Jun 19, 2025

Excellent.

Reviewed: Oct 12, 2024

Overall a great experience with both easyrentcars and enterprise except one small hitch that I was given a compact SuV instead of a standard one. But according to enterprise classification they were both the same category cars and it worked for me so didn't worry about it. Overall enterprise staff was extremely helpful and courteous

Reviewed: Feb 16, 2020

Very good. On the day of pickup, which happened to be the first day of a short holiday, the total wait time, including queuing and waiting for the car, was 2 hours. However, the car was in great condition and even larger than expected, so it was worth the wait.

Reviewed: May 30, 2025

At first they had some challenges with my international card and drivers license but it was quickly dealt with by a senior member of staff.

Reviewed: Feb 12, 2025

They didn’t have the vehicle I ordered

Reviewed: Oct 24, 2024

Reviewed: Aug 20, 2024

Reviewed: Aug 20, 2024

A little slow at check in

Reviewed: Apr 7, 2025

exceed

Reviewed: Mar 26, 2025

old car

Reviewed: Mar 17, 2025

If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!

Reviewed: Dec 7, 2023

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

Reviewed: Feb 20, 2021

Free upgrade for the vehicle model.

Reviewed: Apr 4, 2025

Reviewed: Mar 12, 2025

Reviewed: Feb 25, 2025

The attitude was quite good.

Reviewed: Feb 19, 2025

Always have to wait at thrifty or dollar coz They have best rates ....

Reviewed: Aug 7, 2024

When I checked in I told the Hertz rep I would be a bit late dropping off the car and did I need to change the booking by 30 minutes. He said no, it was no problem and I didn't need to update the booking. My reservation ended at 1 pm and as indicated, I dropped the car at 1:25 pm. But when they emailed my receipt, they charged me $40 USD for one extra hour! Almost the same price as I paid for a whole day. Very dishonest given I asked in advance and could have amended the booking for a lower cost.

Reviewed: Jan 22, 2025

Reviewed: Oct 2, 2024

Very satisfied

Reviewed: Sep 23, 2024

Reviewed: Jan 30, 2024

As a "Gold Star" member verything was smooth and easy

Reviewed: Nov 30, 2021

The car pickup process was quick and the procedures were simple.

Reviewed: Sep 29, 2024

The on-site staff's sales push was a bit bothersome.

Reviewed: Sep 3, 2024

The service was excellent, and exchanging cars was very convenient. Although there were many people in line, they had three service counters, making the process efficient.

Reviewed: Aug 26, 2024

Good.

Reviewed: Aug 19, 2024

Podría estar más limpio tenia marcas en el parabrisas

Reviewed: Jul 7, 2024

Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.

Reviewed: Jan 1, 2024

Garfield was a great face for NU car. He was helpful and informative on local restaurants when asked.

Reviewed: Aug 31, 2023

Advantage,in my experience has always had well maintained & good cars. The check in person lied to me & said it would be snowing & I needed to upgrade my vehicle. It never snowed by entire time. Deceptive. Also he told me gas was $4 on outside prior to return & got me to pay $56 for a no fill up. Gas on the outside was $2.80. Deceptive. Will never believe reps again.

Reviewed: Dec 14, 2019

Good car in good shape, but hard to find the rental counter in the Rental Terminal.

Reviewed: Dec 3, 2019

Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport

Reviewed: Dec 1, 2019

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

Reviewed: Nov 19, 2019

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

Reviewed: Nov 18, 2019