11 Car Rental Brands at Honolulu Airport (HNL)

車もスタッフも大変良かったです！

Reviewed: Nov 13, 2024

追加料金発生する会社がある中で Ｈertzは無いし手続きもいい

Reviewed: Nov 12, 2024

予約車よりグレードアップしてもらい、とても良かったです。

Reviewed: Nov 8, 2024

ハイランダーと同等クラスのKIAのSORENTOでした。

Reviewed: Oct 20, 2024

事務所が混んでいて車を借りるまでに 1時間以上かかりました。

Reviewed: Oct 14, 2024

受付カウンターで車のランクアップと保険の追加を勧められた。 人数と全ての荷物を見せたが、予約している車は小さ過ぎると言われた。 私は問題ない事を知っていたので、ランクアップしなかった。 不要な追加料金を払わされそうになった。 とても不信感。 地下の車を受け取る所に行くと、男性スタッフ1人で受付と「あなたの車これです。」と説明をしていた。 車を受け取るまでに、30分以上もかかった。 多数の客も私と同じく怒っていた。 スタッフ不足だと思う。 次回はレンタカー会社をdollarにしません。

Reviewed: Oct 28, 2024

スムーズに手続き頂き、アドバイスも頂きました。ありがとうございました。

Reviewed: Sep 26, 2024

車種は変わりましたが問題ありませんでした。

Reviewed: Sep 12, 2024

カウンターのスタッフも 案内のスタッフもとても良い案内で、とてもスムーズでした。車も広くて快適でした

Reviewed: Aug 19, 2024

Satisfied

Reviewed: Jul 29, 2024

Qeeqさんで予約した車のクラス以下の車を配車されてしまった。また借りる際、カウンターのスタッフさんからは車種のアップグレードを有料でオファーもあり、カウンターのスタッフさんの認識不足なのか、分かりませんが、代理店さんで予約した商品とは異なるグレードをレンタルしたことは残念でした。

Reviewed: Oct 28, 2024

日本車が良く、最低限韓国車には乗りたくなかったが、割り当てられたのは韓国KIA車。 KIA車はハンドルの遊びが多く感覚がつかみずらい。 次回も韓国車なら他社で借りる。

Reviewed: Sep 30, 2024

返却時にスタッフがいないです。 どうして良いのか分からなくて不安でした。 他社のスタッフに教えてもらい、鍵を車の中に置きました。

Reviewed: Sep 30, 2024

Very satisfied, the car was in great condition and it was easy to pick up and drop off.

Reviewed: Jul 28, 2024

Overall not bad, but picking up the car at the store was a bit of a hassle. Additionally, the vehicle's features, condition, and cleanliness were not as good as on the Big Island. Although they washed the exterior of the car, the inside had a layer of volcanic ash on the dashboard, and the steering wheel felt grimy. There were even cockroaches; my friend felt something crawling on his leg while driving, and we eventually saw it crawling into the center console.

Reviewed: Jul 26, 2024

Alamo need to join the 21st century and recognise that many jurisdictions are moving from physical to digital Drivers Licences. Refusal to add an additional driver who only has a Digital licence (their home state only issues Digital licecnces) plus an IDP was quite an unwelcome suprise.

Reviewed: Oct 16, 2024

Very satisfied

Reviewed: Apr 17, 2024

The car itself was not good, it didn't have CarPlay.

Reviewed: Feb 19, 2024

The overall service was smooth and excellent. It's my second time using it.

Reviewed: Feb 4, 2024

The Chinese staff were enthusiastic and recommended a good local Cantonese restaurant.

Reviewed: Feb 3, 2024

受付カウンターに もっと人を配置するか、貸し出し手続きを事前に終わらせた人は、早いレーンで対応すると良い。

Reviewed: Sep 18, 2024

Overall service was satisfactory.

Reviewed: Jul 28, 2024

Smooth process

Reviewed: Jul 27, 2024

Satisfactory

Reviewed: Jul 26, 2024

Satisfied

Reviewed: Jul 26, 2024

When I picked up the car, the staff directly asked me how many people and how many pieces of luggage I had. Knowing their routine, I asked if these questions were because of insurance. He confirmed, saying they were trying to sell insurance. Since I had already opted for full insurance from Zuzuche and had encountered similar tactics before, I refused. Subsequently, they assigned me a car in poor condition—the steering wheel was shaking. When I returned the car, staff even asked if I was returning it or exchanging it.

Reviewed: Jul 17, 2024

Very good

Reviewed: Jun 19, 2024

Good

Reviewed: Mar 25, 2024

Satisfactory

Reviewed: Jul 29, 2024

Very satisfied

Reviewed: Jul 22, 2024

良い！

Reviewed: Mar 31, 2024

FordF150を予約していましたがシボレーとダツジラムしかありませんでした。無かったのでジープラングラーを選択させていただきました。

Reviewed: Nov 7, 2023

Didn’t show much interest in giving a good service just take your car and go attitude, wasn’t happy that I paid more to be able to pay Cash in branch and they wouldn’t expect it or that I paid more because they are “in terminal” but actually are not and still required a shuttle to get to them & back.

Reviewed: Apr 15, 2019

QEEQで入った保険では足りないと、カウンターにサイド210ドル位の保険に入らされた。 英語でいまいちよく分からず困った。

Reviewed: Feb 29, 2024

Counter staff and shuttle staff was AMAZING! The car was a little underwhelming. Very banged up, windshield wipers didn’t work good and it rained so much 2 of the days. The rental car even over heated one day so the shuttle driver came and swapped us a car. But we had to wait for 2 hrs for responses.

Reviewed: Feb 8, 2023

空港から電話をして送迎車を呼ぶのですが海外なので携帯もつながらず公衆電話で連絡するのが大変だった。送迎の時間が決められていれば電話しなくて済んだと思います。 レンタカー会社ですが場所は倉庫です。Google MapでもストリートビューでもYESAWAYとは表示されません。 大手のレンタカー会社とは違って契約時もカウンターではなく立ち話でモバイル端末で説明しサインをしました。追加のオプションを勧められることはなかったです。モバイル端末で処理するので突然のプラン変更、オプション追加は難しいと思います。 雰囲気は本当に大丈夫な会社かと思います。 デポジットは200ドルと高額です。この金額にも不安を感じますが、デポジットの返金は返却時ではなく１週間後だそうです。怪しさはあります。 ただ契約をした担当の人はまじめな方のように思えました。中国系の会社のようです。 Easyrentacarsの紹介でなければ利用しなかったです。 デポジットの返金はまだですが、全額返金されれば次も利用したいです。

Reviewed: Mar 14, 2020

The condition of the vehicle and service attitude were quite good overall, but the staff at the store were not professional enough, leading to a series of follow-up issues that remain unresolved.

Reviewed: Jan 6, 2020

Good

Reviewed: Jan 7, 2020

The car was awesome. We were able to get the car quick and start vacation without any trouble.

Reviewed: Nov 19, 2019

車の受け取り返却ともにスムーズでした。 車内の床に砂が落ちるのはオアフ島では仕方ないと思います。床の砂が多いので１００usdが必要と言われました、床マットをパタパタ叩くことで請求はされませんでしたが、、、、

Reviewed: Nov 11, 2019

Location of the airport location was a BUSH street with very large commerical vehicles in area...a little dangerous/stressful to get in and out of. Counter staff big help.

Reviewed: Oct 28, 2019

i was a little worried about my rental because of a bad experience with another company in april. ace was great. the shuttle from the airport was wonderful, the pick up agent was efficient and was quick to get us in an out. the car itself was fine. the drop off was smooth and the shuttle back to the airport was great.

Reviewed: Aug 14, 2019

The car was ready to go when we picked it up. There was slight miscommunication and someone else's reservation kept popping up instead of ours. The car ran great. Only issue was that the wipers were very squeaky.

Reviewed: Nov 26, 2019

空港へ到着し、カウンターでの待ち時間が長すぎる。 対応スタッフは二人で、それぞれ対応中でしたが、その対応に時間がかかり無駄な話しや関係ない会話ばかりで 次に待っていることを全く考えていない。

Reviewed: Oct 21, 2019

Pick up was longer than expected with a pushy up sell, it felt like the counter staff were getting annoyed when i wasn't purchasing extras i didn't need or want. They even tried to sell me insurance that was already included as they weren't checking the booking properly. Rental car drop off signage was confusing, as the signs were blue and in plain sight when driving in to the airport, but they change to yellow small signs as you get near the terminal, so we missed the entrance and were taken back on to the highway. This added another 15 mins to dropping the car off so we were almost late. Drop off staff were trying to move the car to begin cleaning etc while our belongings were still in it, luckily we were very organized or it would have been easy to leave something behind.

Reviewed: Oct 2, 2019

It was a very long wait at the check in counter. The instructions said I would not be guaranteed a car if I was delayed upon landing & I should call Advantage. I called & the phone just rang & rang. There was a very long wait at the counter...about an hour. The service person was very nice, & said they would put me in another car so I wouldn't have to wait for a my compact. Unfortunately, the car was a Camaro, which was a difficult car for a short person, & the trunk with the very small opening was useless. The staff was very helpful in the garage when I couldn't find the brake release & the trunk release. Return was extremely quick.

Reviewed: Sep 27, 2019

We had an enjoyable experience

Reviewed: Sep 24, 2019

Operating hours are only until 11 PM. We arrived at the pick-up point at 12 AM due to our flight, and there was no one there.

Reviewed: Feb 27, 2019

Didn't see anyone, but encountered no problems

Reviewed: Feb 1, 2019

The unexpected last-minute changes caught us off guard and disrupted our plans and arrangements.

Reviewed: Sep 15, 2017

I booked this after seeing good online reviews, and chose a Volvo model, which is a plus. However, this was the most frustrating car rental experience I had across various islands in Hawaii. First, this company, Envy, does not have a physical store; the car was in a parking spot that we had to find ourselves. The location is okay if you're arriving from an international flight, but from an inter-island flight, it's a long walk. The direction signs for picking up the car were also confusing. The first elevator only goes to the 3rd floor, but the instructions only mentioned the 4th floor, which led us to search the building for an elevator that goes to the 4th floor. Even the information desk people couldn’t help. Secondly, if you have a lot of luggage, it’s quite an effort because there is no elevator going to the floor where the car is parked. Thirdly, as I had a lot of luggage, I booked a 7-seater SUV to fold the third row for luggage space. The car I got had a broken seat in the third row that wouldn’t fold down. I called the customer service of the rental platform, and they said they couldn't guarantee the third row could be folded down, which shocked me. Is this like saying they can't guarantee the wheels are round? They pushed me to contact Envy. Envy didn't answer the phone, unlike other companies like Alamo where you can choose a car and reject or change if there's an issue. With Envy, you only get the one car in the spot. I emailed Envy and got an apology but no follow-up. After this, the rental went smoothly, to be fair. For returning the car, you have to follow the route in the email to the parking garage. There's no GPS address, so if you take a wrong turn, it’s quite troublesome. As for another issue, I haven't fixed the overtime parking fee with either Envy or the rental platform.

Reviewed: Jul 17, 2017

The car was decent, but the car pick-up instructions were too vague, causing a significant delay in finding the car and wasting a lot of time. I called customer service, but one number said it was not Envy’s hotline, and the other was never answered. As for the drop-off, I couldn’t find the specified parking lot, so I ended up parking in another lot and then explained the situation via email.

Reviewed: May 31, 2017

The vehicle was very new, having only been driven 1300 km. The built-in GPS was extremely helpful as my phone's TomTom app led me astray twice. Fortunately, the car's onboard navigation got me to the right place.

Reviewed: Mar 17, 2017

Very satisfied, highly recommended. There is a shuttle service from the airport. I arrived at the counter half an hour earlier and there was almost no waiting in line. The staff were very friendly.

Reviewed: Jun 25, 2018