11 Car Rental Brands at Honolulu Airport (HNL)

Wonderful experience and great memories

Reviewed: Oct 15, 2025

Very good.

Reviewed: Sep 16, 2025

Positive review

Reviewed: Aug 8, 2025

Positive feedback

Reviewed: Aug 8, 2025

Positive review

Reviewed: Aug 8, 2025

Very good

Reviewed: Oct 13, 2025

Just average.

Reviewed: Oct 3, 2025

Very convenient, I will choose them again for the next two trips.

Reviewed: Aug 19, 2025

Pretty good.

Reviewed: Aug 18, 2025

Very satisfied.

Reviewed: Jun 25, 2025

It's okay.

Reviewed: Jun 14, 2025

Overall satisfied. The Corolla was upgraded to a Honda HR-V, but the fuel consumption seemed higher than expected.

Reviewed: Aug 27, 2025

Avis provides excellent service and operates efficiently.

Reviewed: Jul 22, 2025

Efficient and professional.

Reviewed: Oct 23, 2024

Excellent experience! They knew we were a family of five and provided a brand-new car. You could even smell the new car scent.

Reviewed: Aug 21, 2024

Satisfactory

Reviewed: Jul 29, 2024

The service is very good.

Reviewed: Jul 29, 2025

Counter staff and shuttle staff was AMAZING! The car was a little underwhelming. Very banged up, windshield wipers didn’t work good and it rained so much 2 of the days. The rental car even over heated one day so the shuttle driver came and swapped us a car. But we had to wait for 2 hrs for responses.

Reviewed: Feb 8, 2023

Reviewed: Jan 6, 2020

Booking and pickup were seamless.

Reviewed: Jun 5, 2025

Hertz is indeed reliable. A day before renting, I switched from Thrifty to this major company. The pickup process was quick, and although the car model differed, it was a smooth and pleasant drive. Quite impressive.

Reviewed: May 18, 2025

A very satisfying experience!

Reviewed: May 13, 2025

Great, no extra fees.

Reviewed: Apr 29, 2025

There were many people waiting in line and many staff attending to them. The elderly lady who assisted me was patient with my stuttering English.

Reviewed: Mar 5, 2025

The process of paperwork and car pickup was quite convenient.

Reviewed: May 23, 2025

As expected from a major car rental company, everything was great. The service attitude was excellent, and the car had only been driven 13,000 miles, so it was pretty new. The acceleration was responsive, and the brakes were sharp—really a good car. However, there were quite a few small scratches. Remember to record those yourself. QEEQ has a dedicated feature for uploading photos, which I think is great for keeping evidence and avoiding future troubles.

Reviewed: May 20, 2025

Reviewed: May 18, 2025

Very satisfied!

Reviewed: Feb 18, 2025

The reserved car model was unavailable.

Reviewed: Feb 5, 2025

Host rental person was very good

Reviewed: Feb 18, 2025

Good

Reviewed: Jan 7, 2020

The car was awesome. We were able to get the car quick and start vacation without any trouble.

Reviewed: Nov 19, 2019

Location of the airport location was a BUSH street with very large commerical vehicles in area...a little dangerous/stressful to get in and out of. Counter staff big help.

Reviewed: Oct 28, 2019

i was a little worried about my rental because of a bad experience with another company in april. ace was great. the shuttle from the airport was wonderful, the pick up agent was efficient and was quick to get us in an out. the car itself was fine. the drop off was smooth and the shuttle back to the airport was great.

Reviewed: Aug 14, 2019

Very grateful and extremely satisfied.

Reviewed: Feb 4, 2025

GOOD

Reviewed: Jan 18, 2025

Very satisfied, straightforward process, no hidden charges!

Reviewed: Aug 8, 2024

Overall service was satisfactory.

Reviewed: Jul 28, 2024

Smooth process

Reviewed: Jul 27, 2024

The car was ready to go when we picked it up. There was slight miscommunication and someone else's reservation kept popping up instead of ours. The car ran great. Only issue was that the wipers were very squeaky.

Reviewed: Nov 26, 2019

Pick up was longer than expected with a pushy up sell, it felt like the counter staff were getting annoyed when i wasn't purchasing extras i didn't need or want. They even tried to sell me insurance that was already included as they weren't checking the booking properly. Rental car drop off signage was confusing, as the signs were blue and in plain sight when driving in to the airport, but they change to yellow small signs as you get near the terminal, so we missed the entrance and were taken back on to the highway. This added another 15 mins to dropping the car off so we were almost late. Drop off staff were trying to move the car to begin cleaning etc while our belongings were still in it, luckily we were very organized or it would have been easy to leave something behind.

Reviewed: Oct 2, 2019

It was a very long wait at the check in counter. The instructions said I would not be guaranteed a car if I was delayed upon landing & I should call Advantage. I called & the phone just rang & rang. There was a very long wait at the counter...about an hour. The service person was very nice, & said they would put me in another car so I wouldn't have to wait for a my compact. Unfortunately, the car was a Camaro, which was a difficult car for a short person, & the trunk with the very small opening was useless. The staff was very helpful in the garage when I couldn't find the brake release & the trunk release. Return was extremely quick.

Reviewed: Sep 27, 2019

We had an enjoyable experience

Reviewed: Sep 24, 2019

The waiting time at counter was too long. It was early in the morning (9ish) and there was only one on the counter and one other who moved with no urgency to open another station and tend to growing line of customers. Quite frustrating.

Reviewed: Sep 20, 2019

Didn’t show much interest in giving a good service just take your car and go attitude, wasn’t happy that I paid more to be able to pay Cash in branch and they wouldn’t expect it or that I paid more because they are “in terminal” but actually are not and still required a shuttle to get to them & back.

Reviewed: Apr 15, 2019

Reviewed: Feb 27, 2019

Didn't see anyone, but encountered no problems

Reviewed: Feb 1, 2019

Reviewed: Sep 15, 2017

Reviewed: Jul 17, 2017

The car was decent, but the car pick-up instructions were too vague, causing a significant delay in finding the car and wasting a lot of time. I called customer service, but one number said it was not Envy’s hotline, and the other was never answered. As for the drop-off, I couldn’t find the specified parking lot, so I ended up parking in another lot and then explained the situation via email.

Reviewed: May 31, 2017

The vehicle was very new, having only been driven 1300 km. The built-in GPS was extremely helpful as my phone's TomTom app led me astray twice. Fortunately, the car's onboard navigation got me to the right place.

Reviewed: Mar 17, 2017

Very satisfied, highly recommended. There is a shuttle service from the airport. I arrived at the counter half an hour earlier and there was almost no waiting in line. The staff were very friendly.

Reviewed: Jun 25, 2018