Super satisfied with everything.

Reviewed: Jan 8, 2026

Everything was straightforward and easy to follow from start to finish.

Reviewed: Jan 6, 2026

The front desk service was excellent.

Reviewed: Nov 18, 2025

It's acceptable.

Reviewed: Oct 25, 2025

Satisfied

Reviewed: Oct 19, 2025

Really good overall.

Reviewed: Jan 5, 2026

It was okay overall, just your typical standard American-style service.

Reviewed: Dec 29, 2025

The whole process was pretty quick, but there’s no shuttle service so you have to grab your own taxi to get there and back yourself.

Reviewed: Dec 28, 2025

I just showed him those two lines on the platform booking page, he glanced at it, said “Perfect,” and immediately stopped trying to upsell anything.

Reviewed: Dec 10, 2025

Quick car pickup and excellent service.

Reviewed: Nov 30, 2025

They first gave me a red Mustang, but the color felt a bit too flashy for me. I asked if they had a black one instead, and since they happened to have it in stock, they swapped it for me right away—super smooth.

Reviewed: Dec 30, 2025

Simple and quick, no need to queue, no hard selling, but the cars provided are often not the model I booked.

Reviewed: Oct 25, 2025

Rental car staff exceeded expectations and were extremely helpful. I would highly recommend getting the Budget Fastpass before going and using that lane. There was no wait at all.

Reviewed: Oct 24, 2025

Picking up the car was very easy and convenient.

Reviewed: Oct 18, 2025

The queue was relatively normal. They recommended insurance and return fuel service, but I declined all of them. A $250 deposit was deducted. I booked an Edge but received an Escape instead, which is a lower class model. In the evaluation, there's no option for the Escape, so I could only choose Edge. Well, it is what it is.

Reviewed: Sep 27, 2025

The rental company was pretty good. I arrived quite late but there were still several counters open and the paperwork was done really fast. The only thing is you have to go to the parking lot and pick a car yourself.

Reviewed: Dec 27, 2025

Very good

Reviewed: Dec 24, 2025

Very satisfied

Reviewed: Oct 23, 2025

Excellent

Reviewed: Oct 19, 2025

It's acceptable.

Reviewed: Oct 18, 2025

It was fine.

Reviewed: Dec 15, 2025

Super quick and efficient, no upselling at all, and the car was practically brand new.

Reviewed: Dec 8, 2025

The waiting time was ridiculously long!

Reviewed: Nov 26, 2025

Great value for money.

Reviewed: Nov 13, 2025

Absolutely satisfied! Finding a car was super easy, and returning it was just as convenient. The entire road trip went smoothly, and the car's performance was excellent. Completed a hassle-free self-driving trip in the US. A perfect experience!

Reviewed: Nov 11, 2025

Awesome!

Reviewed: Nov 27, 2025

This car rental experience was excellent. The service was great as well. The car was personally delivered to the terminal, and the return was conveniently arranged at the hotel. The overall experience was outstanding. I will definitely rent again next time.

Reviewed: Aug 3, 2025

Very satisfied. They patiently waited for me as customs delayed my entry and even waived the FSD fee. Service was prompt and on point.

Reviewed: Jul 30, 2025

Reviewed: Feb 13, 2025

The car rental company provided a high-performance vehicle and delivered it to our doorstep, which was very convenient. The car was also picked up from our location when returned, saving us a lot of trouble. After the car inspection, the deposit was refunded directly without any disputes like other rental companies. We'll definitely use their service again when we come back in March. This hybrid car is extremely fuel-efficient—it only cost us $150 in fuel for 17 days.

Reviewed: Jan 8, 2025

Mercedes-Benz

Reviewed: Nov 26, 2025

Very satisfied, no hassle, no upselling. The car was very new with only 20,000 miles.

Reviewed: Jun 28, 2025

The actual model provided was GENESIS G70.

Reviewed: Mar 2, 2025

The staff had a great attitude!

Reviewed: Feb 2, 2025

The staff initially provided a Range Rover, but I requested an X7. The guy actually found an X7 and brought it over for me.

Reviewed: Nov 24, 2024

Affordable price.

Reviewed: Nov 25, 2025

Quick and convenient car pickup, returning with a full tank was fast with no issues, and confirmation email was sent promptly.

Reviewed: Oct 25, 2025

Alamo offers relatively good value for money, and both picking up and returning the car are convenient.

Reviewed: Oct 19, 2025

Great service. Purchased full insurance on site. Returned the car smoothly after a minor inquiry regarding a broken side mirror.

Reviewed: Oct 12, 2025

Our language skills are not very good, but the gentleman handling the car rental was very patient. If we didn’t understand something, he would explain it in a different way. We had 3 large suitcases and initially rented a Q3. He pointed out that the suitcases might not fit, so we switched to a Q5, and everything worked perfectly.

Reviewed: Oct 11, 2025

Includes insurance, the car is in good condition.

Reviewed: Oct 27, 2025

Excellent, flexible, efficient, no excuses.

Reviewed: Sep 27, 2025

Everything else is good, but the shuttle is a bit small and the frequency is limited.

Reviewed: Sep 10, 2025

Satisfied

Reviewed: Jul 30, 2025

Overall, very satisfied with the service. Picking up and dropping off the car was simple, there were no hidden charges, and the car was pleasant to use!

Reviewed: May 6, 2025

Worker on counter staff was definitely sick so we kept our distance but other than that we had a great experience, car was in a good condition and caused us 0 issues over a month

Reviewed: Oct 22, 2025

Very satisfied. You can smoothly pick up the car with your domestic driver's license and a translation. The staff is very friendly, and you can choose from similar models. At first, we picked a convertible, but since we had a lot of luggage, they replaced it with a four-door Jeep for us.

Reviewed: Nov 26, 2024

Being an Emerald club member, i got an upgrade to mid-size SUV. Car was pretty new too

Reviewed: Sep 27, 2019

Perfect, as always!

Reviewed: Aug 25, 2019

very good

Reviewed: Aug 15, 2019

The name on the order was recorded incorrectly in the system, and they said they couldn't find my order. After I provided the QEEQ order number, they realized the name was recorded wrong. Fortunately, the issue was resolved quickly, and I was able to pick up the car.

Reviewed: Oct 14, 2025

Satisfied

Reviewed: Aug 7, 2025

Very satisfied

Reviewed: Dec 29, 2024

Very friendly and nice.

Reviewed: Oct 15, 2024

Great service.

Reviewed: Sep 4, 2025

The vehicle condition is excellent.

Reviewed: May 18, 2025

Very good.

Reviewed: Apr 30, 2025

They ran out of Jeeps, so they offered a Toyota RAV4 instead, which was an upgrade in class. I was informed of the additional fee for the 7 days.

Reviewed: Apr 24, 2025

The service is quite good, but they tend to push for upselling.

Reviewed: Mar 14, 2025

great company

Reviewed: Aug 18, 2025

I thought it was enough to bring my car insurance card with me when I got the car, I didn't know that I needed more detailed information about liability, so it took me some time to find the info I needed on my phone. Checkout would have been faster if I had had those documents ready in advance.

Reviewed: Jan 6, 2020

Needed more CS personnel on check-in. Took over an hour standing in line and then providing proof of insurance coverage.

Reviewed: Jan 4, 2020

Steven was not professional. His language was not appropriate or professional. He tried to give me an SUV and argued with me that I what I requested. I showed him my reservation for a Nissan Versa or similar. The manager looked at my reservation and explained to him that it was transferred and looks as if U -Save staff entered it wrong. Steven upgraded me to a Hyundai Sonata (I think) after multiple requests of me telling him I DID NOT want an upgrade. He said it’s ok, it’s free, I got you. I told him again that I did not want that car. I accepted it because this process had been too frustrating. I was not given a pass to get out of the gate and had to sit at the gate for 10 minutes. I had to get out of the car and go find a hotel person to let me out.

Reviewed: Oct 16, 2019

timming very gơod

Reviewed: Aug 1, 2019

Very satisfied. All issues were resolved promptly.

Reviewed: Jun 16, 2025

Very satisfied.

Reviewed: Jan 29, 2025

Very satisfied. The staff were very friendly, helpful, and patient.

Reviewed: Jun 27, 2024

Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.

Reviewed: Nov 2, 2022

Very good

Reviewed: Sep 30, 2021

Fox Rental insisted to charge additional insurances that were optional and threatened of canceling my rental if I don’t accept them !! Will never use Fox Rentals again !

Reviewed: Mar 6, 2025

Always a long wait at LAX for cars...this time no different but it was expected. The staff were friendly and accommodating.

Reviewed: Dec 28, 2024

It was good

Reviewed: Nov 14, 2024

Good

Reviewed: Oct 19, 2024

Car was switched at the last minute, but we were very happy with replacement. Slow pick up, warp speed drop off. A hood company to rent from.

Reviewed: Sep 15, 2024

Reviewed: Sep 7, 2024

Very satisfied, the car is new and has low mileage

Reviewed: Feb 23, 2024

Reviewed: Jul 27, 2023

Overall service was quite satisfactory

Reviewed: Jun 19, 2024

The car wasn't the specific one I ordered. I had to wait for it to be washed, around The wipers were old and didn't wipe away the water well. The worst part was that I was told the best way to pick up the car on your app and on the email I received (which was option 1) was to get an Uber to the pick-up location and I would be reimbursed once I got to the office. Uber charged me $75 even though once I was dropped off realized it was only about a mile away. I told the office how much the Uber was and they then informed me that they only reimburse up to $15. That information is nowhere to be found and I was upset that now I had spend a further $60.

Reviewed: Oct 8, 2021

Reviewed: Jan 6, 2021

Staff was very friendly, helpful and even gave me a free upgrade. Will definitely do business with Midway again!

Reviewed: Nov 30, 2020

Everything was excellent except in locating the right shuttle to the offsite shuttle. One had to ask several drivers as there was no clear signage.

Reviewed: Dec 7, 2019

Satisfied

Reviewed: Feb 10, 2024

Driving overseas can be confusing, but the rental staff were very patient in explaining everything. When we were about to return home and the pandemic started, they even gave us two N95 masks, which was very thoughtful.

Reviewed: Sep 10, 2020

Overall satisfied!

Reviewed: Jul 26, 2020

Good people

Reviewed: Jan 5, 2020

I was pleased with KX Car Rental. The drivers that picked me up at the airport and returned me there were prompt and helpful. The car was a newer model with lots of zip and great gas mileage.

Reviewed: Nov 6, 2019

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

Reviewed: Dec 15, 2022

It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

Reviewed: Sep 6, 2022

They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

Reviewed: Nov 25, 2021

The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.

Reviewed: Sep 25, 2019

I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.

Reviewed: Aug 29, 2019

We needed to call before the shuttle came. We didn't have local phone so had to pay for long distance.

Reviewed: Nov 3, 2022

The car had coffee stains on the seats and looked like it was just dropped off without being cleaned.

Reviewed: Jul 13, 2022

The staff at pick up was the rudest and worst possible

Reviewed: Aug 5, 2020

Everything was smooth and professional, the mystery car was better than I expected. Their service was quick and professional. The challenge was knowing how to go to a different level of the airport than rental car buses and look for a Renaissance hotel shuttle. If QEEQ hadn't given me their local phone number to listen to a recorded message multiple times of how to get to the rental office, I would have never found it. There was NO information about this on the reservation. The office would have closed, I would have been stranded at the airport. Once I figured out from the recorded message how to catch the Renaissance shuttle on another level, it went well. But without the local number, which was given to me only because I chatted with QEEQ, finding them would be impossible. This increased what could have been less than 30 minute checkout time to almost 60 minutes because I waited at rental car shuttle area for 30 minutes before learning that was wrong.

Reviewed: Sep 22, 2022

Awful company. Every single customer waiting to pick up a car had problems. Very bad customer service. They charge me twice for the insurance. The car was in a bad condition inside and outside. The only person who was helpful was the guy who will give you the car Andrew, the rest of employees they just want your money but they won’t help you or explain anything and they will threat you if you want to cancel the booking telling you that you won’t get any money back so you are stuck with them

Reviewed: Jul 8, 2022

Alicia and Ana were very professional and kind!!

Reviewed: Sep 2, 2020

Never go back.

Reviewed: May 30, 2020

I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

Reviewed: Nov 22, 2019

Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR. AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!

Reviewed: Aug 15, 2019

Getting to the AVR requires 2 shuttles - one shuttle to the remote rental depot and another shuttle to the rental office. That was more time consuming than I would like but I was impressed with AVR. Their process of renting was very smooth and not much time at all, there was a process of inspecting the van so that everyone knows what condition the van was in before. The van was in great condition and the return process took minimal time.

Reviewed: Aug 15, 2019

Reviewed: Jun 19, 2020

The pickup service was very attentive and the return time was very flexible. Excellent attitude!

Reviewed: Jul 4, 2019

Reviewed: Apr 4, 2019

Reviewed: Sep 13, 2018

Reviewed: Aug 22, 2018

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

Reviewed: Mar 14, 2020

great car but they overcharged me...now trying to get the money back

Reviewed: Oct 20, 2019

Worst rental

Reviewed: Sep 29, 2019

I booked a convertible mustang but was denied the car because I had a US driver license and was considered a local resident (even though I had a return ticket). I was not aware of such a policy before paying and booking. I paid for the price of a convertible mustang only to get a Nissan Rogue.

Reviewed: Sep 18, 2019

Great customer service

Reviewed: Sep 13, 2019

The staff at the car rental company were very enthusiastic, answered all questions, and were always ready to help.

Reviewed: Feb 27, 2020

Waited over an hour to get picked up by the shuttle...quite stressful as I had an appt.

Reviewed: Feb 11, 2020

Every things when well is a good place to rent , car or van thank you

Reviewed: Jan 31, 2020

LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.

Reviewed: Dec 7, 2019

I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.

Reviewed: Dec 3, 2019

Nice card to drive. Need new wipers.

Reviewed: Nov 1, 2019

When picking up the RV, I told the staff that my English wasn't very good. They introduced the RV's features and usage instructions very slowly and in detail. When I repeatedly asked for clarification, they were very patient. When returning the RV, we were more than two hours late, past noon. We were supposed to be fined 300 dollars, but since the RV staff saw we had driven over 5,000 kilometers without any damage and had cleaned the RV, they waived the late fee and just asked me to send my wife a bouquet of flowers. Very humane.

Reviewed: Oct 19, 2019

Not bad, but they charged for cleaning supplies twice.

Reviewed: Oct 18, 2019

Reviewed: Dec 31, 2017

The pick up shuttle never showed up. We finally took another shuttle to get to the car rental area. After we got there, they were telling us that the car insurance that we had bought through Easycarrentsl.com was not good and we should buy their insurance. After a. Loy of haste, we conveniences them that between our insurance, credit card and $10/day insurance that we had bought through the rental website we thought we were covered and we didn’t need to buy a fourth insurance for the car. Extremely disappointing experience. Won’t recommend them at all. And they should be investigated for trying to defraud the customers.

Reviewed: Oct 4, 2019

Could have more staff at counter. Anyway you were better than the rest

Reviewed: May 30, 2019

I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!

Reviewed: Jul 13, 2019

I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.

Reviewed: Apr 4, 2019

After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.

Reviewed: Mar 29, 2019

Please don't work with this POP car rental anymore. They unilaterally cancel my reservation for no reason and notice me only 2 days before my trip. It is a poor company. It will ruin the business of easyrentcar as well if you keep working with them.

Reviewed: Mar 28, 2019

Little upset was taken to the parking lot for pick up never tokd to call but after it was good ladies in the office did excellent and omar was very courteous

Reviewed: Mar 25, 2019

Super excellent service from State Van Rental. My parents and siblings are in town for a week and need a 8 seat car. Came in to the rental at 8 and out by 8.30 ish, car is very clean and service was very nice. So much better than other car rental! Can’t wait to rent a car in state van rental next time! Clean & tidy! Super fast service

Reviewed: Jun 11, 2019

He didn't prepare a car for my group. He didn't have my booking reservation. He offered the car but the smallest minivan and need to be waited at least 3 hours to get the minivan that it wouldn't be fitted for my group. I sent a special request for the type of minivan that my group was looking for.

Reviewed: May 1, 2019

Reviewed: Jan 12, 2019

Reviewed: Dec 28, 2018

Like: Great value, excellent vehicle, excellent and knowledegable service staff.
Dislike: There was a little confusion about returning the car, specifically as to how late RightCars would be open.

Reviewed: Sep 18, 2018

Like: Quick return and trip to LAX.
Dislike: Difficultly with finding Right Car shuttle

Reviewed: Sep 10, 2018

Like: This car was about half the price from some of the other car rental companies near LAX.
Dislike: Trying to get to the car rental location was very difficult. The confirmation e-mail came from easycarrentals, but the name of the company was Right car rentals. There was no bus that came to the LAX car rental pick up for over 30 minutes. I called twice to find out what to do. Both times I was put on hold for over 15 min and eventually I hung up. I got on a bus that said EZ car rentals, but I found out after I was taken to that location that was not the correct bus. I had to walk from EZ to Right. Once I got there everything was fine, but getting there was very difficult.

Reviewed: Aug 29, 2018

First, I'd like to commend the staff who helped us pick up the car. He was very helpful and picked us up about 5 minutes after we got out of the airport. It was our first time driving in the US, and he answered all our questions. Later, he responded to our inquiries promptly. The car was in good condition with about 30,000 kilometers on it, and we drove around 2,000 kilometers without any issues.

Reviewed: Jan 4, 2019

Easy pickup and drop off

Reviewed: Oct 9, 2018

The service was excellent.

Reviewed: Oct 3, 2018

Very good

Reviewed: Aug 31, 2018

Satisfied

Reviewed: Aug 8, 2018

Reviewed: Oct 12, 2018

Reviewed: Aug 4, 2018

Delivered the car directly to the hotel, excellent service

Reviewed: Jul 21, 2018

At Los Angeles Airport, there was a guy with a Northeastern Chinese accent who brought the car to us. He was very sincere. There was also another lady he picked up at the airport, and he was very patient in helping her with her taxi. Our vehicle handover went smoothly. He even patiently waited for my son's arriving flight. This was highly appreciated!

Reviewed: May 16, 2018

Great service, got a free car upgrade and the car was delivered directly to the airport.

Reviewed: Oct 30, 2017

Reviewed: May 27, 2018

Reviewed: Oct 17, 2017