22 Car Rental Brands at Los Angeles Airport (LAX)

The first car rented to us was faulty. We needed to come back to the rental location and get another. It severely interrupted our trip.

Reviewed: Apr 24, 2024

This was a brand new Cadillac. It was a great driving experience.

Reviewed: Mar 2, 2024

Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time. Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels. I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks. On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls..... On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!! We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further

Reviewed: Jan 22, 2024

El autobus que hace el pickup del aeropuerto tomó casi 50 min en pasar por nosotros

Reviewed: Nov 16, 2023

The tire was deflated and I needed to pump it 3 times then they exchanged the car for me. It caused some inconvenience for me.

Reviewed: Sep 21, 2023

El agente que atendió muy amable

Reviewed: Apr 15, 2024

Not a pleasant experience. I was sold insurance on the spot and it was very expensive in California. I had not appreciated just how bad/serious it was to book a car with no insurance. As an international traveler it was even more stressful to find an additional $400 on the spot!!

Reviewed: Dec 31, 2023

I was jet lagged and the staff sold me a plate pass which I didn’t need to use once. The insurance was a lot of money and was not transparent ( as in other countries) as to how much it was. There was a lot of upselling going on. I’ve never had that at a car rental before so wasn’t expecting it. The front bumper of the car was loose and I had to keep pushing it back into place.

Reviewed: Nov 10, 2023

It was close to a half hour wait for the shuttle from the airport. Everything else went very smoothly, and we appreciated the super friendly staff! We will be recommending fox to our friends who are traveling.

Reviewed: Dec 2, 2022

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

Reviewed: Nov 15, 2022

QEEQ deleted my booking without notice despite taking my money. This was discovered at Hertz counter. Hours later QEEQ rectified by booking through a different company, miles away, that ended up charging me an extra 200 dollars.

Reviewed: Apr 14, 2024

I'm not good at English, but the process went very smoothly. I had an impression that Hearts was expensive, but the price was very reasonable. I will definitely use Hertz next time.

Reviewed: Mar 9, 2024

제가 렌트기간동안 주차 위반 딱지를 받았는데 이와 관련하여 Hertz 사무실에서 도움을 요청 하였지만 친절하지 않았고 도움을 그리 잘 받지 못하였습니다. 현재 해당 주차위반 건은 진행중에 있습니다.

Reviewed: Mar 5, 2024

When we arrived there were no other customers and one desk staff. I approached the staff member and was told very abruptly that they were with someone else who was out looking at vehicles. It was a long wait for the other customer to finish and a long line developed and even though other Hertz staff were present they didn't start helping, even though three of them were involved Ina discussion about a birthday. It took about 50 minutes to get the car.

Reviewed: Jan 15, 2024

Miles ahead of other brands

Reviewed: Nov 10, 2023

el coche tenía un foco trasero roto. No lo vi porque era de noche cuando cogí el coche. El personal a la salida del local dio la vuelta al coche y no me dijo nada. Me hizo firmar el papel y me dijo que saliera. Luego resulto que el portón trasero no se cerraba. empujabamos la puerta, se cerraba pero 2 segundos más tarde se volvía a abrir.

Reviewed: Apr 8, 2024

The car was great, brand new- the only issue was that I had reserved a smaller vehicle since I don't like driving big ones and this was very large - all they had left. It took a long time at the rental due to the number of people in line and only a few employees at first.

Reviewed: Mar 28, 2024

州税と思しき記載があり、◯◯パーセントとあるが、何の◯◯パーセントなのか分からない。

Reviewed: Mar 19, 2024

The car could be cleaner inside. The people in the counter were very helpful.

Reviewed: Nov 4, 2023

El servicio de Fox Rent a Car fue impresionantemente malo. La señorita que entregaba el auto (trenzas largas) fue muy falta de respeto cuando le pedí que se apuren un poco porque estaba apurado (en general el auto casi siempre está listo para retiro)

Reviewed: Aug 28, 2023

The service was good except for the long wait in the queue. The car was of good size and performed well during the 18 days we had it except for an annoying rattle from the left hand side. Drop off was easy.

Reviewed: Apr 4, 2024

Vi havde til købt vejhjælp og dæk og der var ingen infromation om hvor dan vi skulle bruden den hvis vi fik behov

Reviewed: Dec 4, 2023

El coche estuvo muy bien, de fácil manejo y operación . Buen cupo.

Reviewed: Dec 3, 2023

the counter people want give other services that i dont need it

Reviewed: Nov 14, 2023

waited an hour and half to get car. Not enough check in agents.

Reviewed: Sep 19, 2023

MAL, no lo recomiendo. Me hicieron un cobro adicional de 119 dolares por 9 galones de gasolina, y yo deje el tanque lleno. Tengo el video de la entrega del vehículo. Adjunto foto

Reviewed: Mar 12, 2024

The officer was totally confusing. We received multiple tickets. When you add them all up it was $1000+ but she kept insisting us we will be charged around $150 in the end. Later on she said $250 - it was a complete mess. We noticed scratches and damages in the car and when we asked for another car she said "just take a photo of the damages and you should be fine" what does that even mean? Terrible service.

Reviewed: Dec 12, 2023

Courteous staff, new vehicle

Reviewed: Dec 4, 2023

Waited in line 75 minutes, was not told they put road side assistanse on the car for extra 100 dollars

Reviewed: Nov 25, 2023

The left mirror made noise as it was a broken mirror and not fixed.

Reviewed: Aug 23, 2023

mo

Reviewed: Mar 6, 2024

no

Reviewed: Mar 6, 2024

The car was definitely smaller and less performing than indicated in the reservation. I reserved a "Jeep Renegade or similar" model and instead was given a Nissan Kicks with no option to choose other models and. I was simply told that this is what Alamo means by "similar." I needed a 4WD vehicle for my trip and instead had to give up a leg of my vacation because the vehicle was not adequate. I was very disappointed.

Reviewed: Jan 11, 2024

Alamo has exceeded our expectations. Upon arrival at LAX Airport during the peak holiday season, there's a shuttle bus that brought us to Alamo's station. Post registration and paper work (shout out to your staff Mohamed 5 out of 5), we were brought to the SUV area where we could choose our own vehicle. There are so many models available, but we asked the staff for help on how to choose which they gladly did for us. Eventually, the service personnel gave us a brand new model with only 3 miles, and we returned it a thousand miles later after a 10-day roadtrip in California.

Reviewed: Jan 2, 2024

everything was good But they forget to put gas in the car

Reviewed: Nov 30, 2023

All absolutely fine, no up-sell attempts. However because we’d booked through Qeeq they wouldn’t allow us to register at the Preferred counter with our Presidents membership, had to walk to the other building and queue again.

Reviewed: Jan 24, 2024

Very straightforward. Once I got to the rental centre, the guy at the desk was very efficient. I had to wait about 15 mins for the car but that wasn't a problem at all. All very easy

Reviewed: Dec 8, 2023

spent in a line almost 2 hours to get my car in a long line with very few Avis staff pressen to help a faster handling.

Reviewed: Apr 26, 2023

People shouldn't wait for an hour to pickup their car. More people should be at the counters on hours with high volume

Reviewed: Aug 21, 2022

I requested a small car to keep the fuel costs down. The car I was given was a Nissan. Sentra, which at the time seemed good but it turned out not only to be a gutless wonder but a gas hog to boot! The car was really noisy as well, so must not have been very well insulated. I will say though that the staff were friendly, polite & helpful.

Reviewed: Apr 16, 2020

Great experience! Enterprise is the best within its industry

Reviewed: Jan 18, 2024

Very flexible with car choice. An issue with the wheel, although resolved very swiftly and excellent follow up afterwards.

Reviewed: Nov 14, 2022

The staff took some extra time to identify & track my booking but then made up for it by offering a tank full of gas

Reviewed: Feb 11, 2020

Some existing minor scratches on the front bumper were not on file. Car was smooth and very fuel efficient

Reviewed: Sep 27, 2019

傷はあったもののかえって気楽に乗れました。乗り心地は良く、力があり燃費もまあまあのシエナでした。

Reviewed: Jan 1, 2024

The trip went really smooth and Reach Rental was beyond my expectations

Reviewed: Mar 10, 2020

Great rental, quick pick up and return.

Reviewed: Mar 9, 2020

The original car we booked has issues so they upgraded us for free. Stand out service,

Reviewed: Nov 2, 2019

Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people

Reviewed: Sep 2, 2019

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

Reviewed: Dec 15, 2022

It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

Reviewed: Sep 6, 2022

They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

Reviewed: Nov 25, 2021

The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.

Reviewed: Sep 25, 2019

I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.

Reviewed: Aug 29, 2019

Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.

Reviewed: Nov 2, 2022

The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.

Reviewed: Aug 6, 2020

Could not get app to work even after opening an account. They arranged an Uber for drop offs and pick ups. Licence tag was expired, but there were no issues.

Reviewed: Jul 16, 2020

No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!

Reviewed: Jun 28, 2020

It was a smooth process. Great price. Clean car. Professional and courteous representatives.

Reviewed: Mar 21, 2020

Awful company. Every single customer waiting to pick up a car had problems. Very bad customer service. They charge me twice for the insurance. The car was in a bad condition inside and outside. The only person who was helpful was the guy who will give you the car Andrew, the rest of employees they just want your money but they won’t help you or explain anything and they will threat you if you want to cancel the booking telling you that you won’t get any money back so you are stuck with them

Reviewed: Jul 8, 2022

The car wasn't the specific one I ordered. I had to wait for it to be washed, around The wipers were old and didn't wipe away the water well. The worst part was that I was told the best way to pick up the car on your app and on the email I received (which was option 1) was to get an Uber to the pick-up location and I would be reimbursed once I got to the office. Uber charged me $75 even though once I was dropped off realized it was only about a mile away. I told the office how much the Uber was and they then informed me that they only reimburse up to $15. That information is nowhere to be found and I was upset that now I had spend a further $60.

Reviewed: Oct 8, 2021

Staff was very friendly, helpful and even gave me a free upgrade. Will definitely do business with Midway again!

Reviewed: Nov 30, 2020

Everything was excellent except in locating the right shuttle to the offsite shuttle. One had to ask several drivers as there was no clear signage.

Reviewed: Dec 7, 2019

カウンタースタッフの対応が非常に丁寧でした。 出発前の車の状態（キズ、凹みなど）をスタッフの方が詳細に調べてくださり非常に好印象でした。

Reviewed: Nov 4, 2019

excellent service, easy in and out

Reviewed: Aug 18, 2019

Alicia and Ana were very professional and kind!!

Reviewed: Sep 2, 2020

Never go back.

Reviewed: May 30, 2020

I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

Reviewed: Nov 22, 2019

il a oublié de me donner le contrat

Reviewed: Sep 8, 2019

Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR. AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!

Reviewed: Aug 15, 2019

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

Reviewed: Mar 14, 2020

great car but they overcharged me...now trying to get the money back

Reviewed: Oct 20, 2019

Worst rental

Reviewed: Sep 29, 2019

I booked a convertible mustang but was denied the car because I had a US driver license and was considered a local resident (even though I had a return ticket). I was not aware of such a policy before paying and booking. I paid for the price of a convertible mustang only to get a Nissan Rogue.

Reviewed: Sep 18, 2019

No tuvimos ningún inconveniente en este alquiler, desde la entrega del vehículo y hasta su devolución todo estuvo ok.

Reviewed: Sep 16, 2019

Waited over an hour to get picked up by the shuttle...quite stressful as I had an appt.

Reviewed: Feb 11, 2020

Every things when well is a good place to rent , car or van thank you

Reviewed: Jan 31, 2020

LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.

Reviewed: Dec 7, 2019

I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.

Reviewed: Dec 3, 2019

Nice card to drive. Need new wipers.

Reviewed: Nov 1, 2019

I thought it was enough to bring my car insurance card with me when I got the car, I didn't know that I needed more detailed information about liability, so it took me some time to find the info I needed on my phone. Checkout would have been faster if I had had those documents ready in advance.

Reviewed: Jan 6, 2020

Needed more CS personnel on check-in. Took over an hour standing in line and then providing proof of insurance coverage.

Reviewed: Jan 4, 2020

Steven was not professional. His language was not appropriate or professional. He tried to give me an SUV and argued with me that I what I requested. I showed him my reservation for a Nissan Versa or similar. The manager looked at my reservation and explained to him that it was transferred and looks as if U -Save staff entered it wrong. Steven upgraded me to a Hyundai Sonata (I think) after multiple requests of me telling him I DID NOT want an upgrade. He said it’s ok, it’s free, I got you. I told him again that I did not want that car. I accepted it because this process had been too frustrating. I was not given a pass to get out of the gate and had to sit at the gate for 10 minutes. I had to get out of the car and go find a hotel person to let me out.

Reviewed: Oct 16, 2019

timming very gơod

Reviewed: Aug 1, 2019

Staff was a bit unprofessional, but they got the job done

Reviewed: May 30, 2019

Good people

Reviewed: Jan 5, 2020

I was pleased with KX Car Rental. The drivers that picked me up at the airport and returned me there were prompt and helpful. The car was a newer model with lots of zip and great gas mileage.

Reviewed: Nov 6, 2019

Normal

Reviewed: Aug 1, 2019

Even communication is a little bit harder but have excellent service.

Reviewed: Jul 31, 2019

Yes

Reviewed: Jul 16, 2019

The pick up shuttle never showed up. We finally took another shuttle to get to the car rental area. After we got there, they were telling us that the car insurance that we had bought through Easycarrentsl.com was not good and we should buy their insurance. After a. Loy of haste, we conveniences them that between our insurance, credit card and $10/day insurance that we had bought through the rental website we thought we were covered and we didn’t need to buy a fourth insurance for the car. Extremely disappointing experience. Won’t recommend them at all. And they should be investigated for trying to defraud the customers.

Reviewed: Oct 4, 2019

Could have more staff at counter. Anyway you were better than the rest

Reviewed: May 30, 2019

Being an Emerald club member, i got an upgrade to mid-size SUV. Car was pretty new too

Reviewed: Sep 27, 2019

Perfect, as always!

Reviewed: Aug 25, 2019

very good

Reviewed: Aug 15, 2019

LAX office a bit far from airport but bus shuttle is provided.

Reviewed: Jun 16, 2019

The car was not as advertised and the service of National was appalling,

Reviewed: Apr 23, 2019

I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!

Reviewed: Jul 13, 2019

I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.

Reviewed: Apr 4, 2019

After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.

Reviewed: Mar 29, 2019

Please don't work with this POP car rental anymore. They unilaterally cancel my reservation for no reason and notice me only 2 days before my trip. It is a poor company. It will ruin the business of easyrentcar as well if you keep working with them.

Reviewed: Mar 28, 2019

Little upset was taken to the parking lot for pick up never tokd to call but after it was good ladies in the office did excellent and omar was very courteous

Reviewed: Mar 25, 2019

Super excellent service from State Van Rental. My parents and siblings are in town for a week and need a 8 seat car. Came in to the rental at 8 and out by 8.30 ish, car is very clean and service was very nice. So much better than other car rental! Can’t wait to rent a car in state van rental next time! Clean & tidy! Super fast service

Reviewed: Jun 11, 2019

Like: Great value, excellent vehicle, excellent and knowledegable service staff.
Dislike: There was a little confusion about returning the car, specifically as to how late RightCars would be open.

Reviewed: Sep 18, 2018

Like: Quick return and trip to LAX.
Dislike: Difficultly with finding Right Car shuttle

Reviewed: Sep 10, 2018

Like: This car was about half the price from some of the other car rental companies near LAX.
Dislike: Trying to get to the car rental location was very difficult. The confirmation e-mail came from easycarrentals, but the name of the company was Right car rentals. There was no bus that came to the LAX car rental pick up for over 30 minutes. I called twice to find out what to do. Both times I was put on hold for over 15 min and eventually I hung up. I got on a bus that said EZ car rentals, but I found out after I was taken to that location that was not the correct bus. I had to walk from EZ to Right. Once I got there everything was fine, but getting there was very difficult.

Reviewed: Aug 29, 2018

Like: Very quick and efficient.
Dislike: N/a

Reviewed: Aug 24, 2018

Like: customer service
Dislike: Closed to early.

Reviewed: Jul 19, 2018

We needed to call before the shuttle came. We didn't have local phone so had to pay for long distance.

Reviewed: Nov 3, 2022

The car had coffee stains on the seats and looked like it was just dropped off without being cleaned.

Reviewed: Jul 13, 2022

The staff at pick up was the rudest and worst possible

Reviewed: Aug 5, 2020

He didn't prepare a car for my group. He didn't have my booking reservation. He offered the car but the smallest minivan and need to be waited at least 3 hours to get the minivan that it wouldn't be fitted for my group. I sent a special request for the type of minivan that my group was looking for.

Reviewed: May 1, 2019

Everything was smooth and professional, the mystery car was better than I expected. Their service was quick and professional. The challenge was knowing how to go to a different level of the airport than rental car buses and look for a Renaissance hotel shuttle. If QEEQ hadn't given me their local phone number to listen to a recorded message multiple times of how to get to the rental office, I would have never found it. There was NO information about this on the reservation. The office would have closed, I would have been stranded at the airport. Once I figured out from the recorded message how to catch the Renaissance shuttle on another level, it went well. But without the local number, which was given to me only because I chatted with QEEQ, finding them would be impossible. This increased what could have been less than 30 minute checkout time to almost 60 minutes because I waited at rental car shuttle area for 30 minutes before learning that was wrong.

Reviewed: Sep 22, 2022