10 Car Rental Brands at New Orleans Airport (MSY)

Haha

Reviewed: May 20, 2025

Only one member of staff. Huge queue took forever despite being checked in. No car at the given bay. No one to help. poor service.

Reviewed: Aug 28, 2021

Dollar was terrible. Waited 5 hours for my car.

Reviewed: May 30, 2021

Al momento de recoger el vehículo tuve que hacer fila por mas de 1 hora. Esa noche solo habían 2 personas atendiendo las entregas de Hertz, Thrifty y Dollar.

Reviewed: Apr 22, 2021

Pick up process was misleading. I had an allergy attack due to the dog hair under the seat..could hardly breathe. I would of returned and exchanged the car, but the dog hair was not openly present.

Reviewed: Apr 12, 2021

Standard service, very reliable.

Reviewed: Apr 1, 2025

Very satisfied.

Reviewed: Nov 28, 2024

I visited in April this year and was quite satisfied, but this time, due to airport reconstruction, I couldn't find the store at all. I didn't pick up the car, and the rental fee was wasted.

Reviewed: Nov 29, 2019

The staff had a good attitude.

Reviewed: Feb 27, 2025

Pretty satisfied overall, but the car windows were not sealed properly, which affected the driving experience.

Reviewed: Nov 25, 2024

Had to use Hertz as Thrifty was shut. Got offered. Mini van at first which we refused. Then got given a Nissan Rigue.

Reviewed: Oct 12, 2024

Great service! Once you complete the paperwork, they tell you the parking spot number. You just go upstairs to the parking lot and drive away on your own. However, the waiting time is incredibly long! There are more people here than at other rental companies nearby. It seems to be because their system shows it as within walking distance from the airport, which it is not! All rental company counters are outside New Orleans Airport and require a shuttle bus to a unified rental building.

Reviewed: Mar 21, 2024

Smoothest car hire experience ever! And brand new car. Can't fault it!

Reviewed: Jun 7, 2022

Excellent service

Reviewed: Dec 8, 2024

The vehicle was not fit for rental, for the whole 500 mile journey the air bag alarm kept going off, very worrying when you past 2 fatal accidents. I reported this to Alamo / enterprise, but I’ve heard nothing back from them, which I find exceptionally bad.

Reviewed: Apr 20, 2022

Excellent car I must add that the windscreen wiper reservoir bottle was empty and the Radiator level bottle was below the minimum mark when I checked under the bonnet two days into the rental.It makes me wonder if the car was through our checked over before rental began. Overall excellent car

Reviewed: Jun 28, 2019

Like: Most of all I like the drop off procedure. Though it took some time to reach the Alamo section in Miami Int Airport driving past all the other rent reps the whole procedure took about 1 or 2 minutes. Pick up at New Orleans airport was also good. Had to wait a few minutes but after it got clear that Dodge Grand Caravan that I had booked was not available I was given Nissan Armada and off we went.

Reviewed: Mar 26, 2018

Forgot some items when returning the car. Called the pickup point and the staff immediately helped retrieve them from the car. Excellent service.

Reviewed: Jan 5, 2018

Overall satisfied

Reviewed: Apr 11, 2024

Helpful counter staff Very smooth pick up and drop off

Reviewed: Dec 31, 2023

Very satisfied

Reviewed: Dec 14, 2023

Staff were helpful and nice. Car choice was good.

Reviewed: Dec 8, 2023

I booked a small SUV but the car was much bigger (honda Pilot, 500 inches long, 8 seats), I still got along well even though I was worried at first because I am not used to such big cars. The car was superaccessorrized, with leather seats and lots of technology options and every comfort, much appreciated! The car was very clean except for the trunk which they may have forgotten to clean.

Reviewed: Jan 13, 2023

Very helpful and exceeded my expectation.

Reviewed: Dec 1, 2023

The Hertz lot was almost empty, we all had to wait for our cars while they were cleaned.

Reviewed: Jul 15, 2021

Like: The Agent that assisted us at the counter while getting the car was just the greatest!!! So courteous, helpful, efficient and she was just so great to deal with.
Dislike: Nothing.

Reviewed: Jul 26, 2018

1ere experience avec Green Motion.Tres bon service entre l'aeroport et le lieu de retrait/retour Grande rapidité pour recuperer et restituer la voiture

Reviewed: Sep 28, 2022

Upon arrival in NOLA train station, we called the company and talked to several reps for almost 2 hours while they were supposedly trying to locate the person who can pick us up. Pick up time was 8:00 a.m. We decided to just proceed to pick up location (spent on 2 ubers) just to find out that the office was closed and we did not have a vehicle. We had to take 2 ubers back to the city to our hotel. We finally got a call almost close to noon time to let us a know that our van rental was available. However, at that point we decided not to proceed and cancelled the reservation since it too late for our scheduled itinerary and we had to totally revise our plans. Additionally, everyone was tired from all the shuttling back and forth. Needless to say, it was a dreadful experience especially for the size of our party.

Reviewed: Jun 27, 2019

I didn’t work with Green Motion directly but the rental company contracted was excellent - especially Dawn. They provided pick up from airport and transportation to after dropping it off.

Reviewed: May 10, 2019

Car was small, Ford fista but it was clean.i am a big guy so the driver seat was smaller. I was expecting Nissan versa at least

Reviewed: Apr 1, 2019

The staff was amazing and great to help us

Reviewed: Feb 17, 2019