8 Car Rental Brands at Kona Airport (KOA)

The process was smooth with no additional services. All cars were parked there, allowing me to pick one myself. Five-star review!

Reviewed: Apr 29, 2025

This was my first car rental experience, and it went very smoothly. There were no hidden charges or extra deductions. Both pickup and drop-off were very convenient.

Reviewed: Apr 14, 2025

Very satisfied

Reviewed: Apr 4, 2025

Satisfied

Reviewed: Feb 14, 2025

Overall process was very smooth and quick, with no hidden fees or surprises. You simply pick up the car and return it without any hassle.

Reviewed: Feb 10, 2025

It was acceptable. However, I had to wait in line for half an hour to complete the paperwork, and then it took another hour for them to bring my car over, which was quite slow.

Reviewed: Mar 21, 2025

予想以上に借りる時間を要した

Reviewed: Feb 26, 2025

The pickup process involved long waiting times, and the staff lacked patience when answering questions.

Reviewed: Feb 4, 2025

Acceptable

Reviewed: Jan 19, 2025

The process for picking up the car was quite slow, but returning it was very quick.

Reviewed: Jan 6, 2025

Quick process without upselling, good vehicle condition, 10 minutes for pickup, 1 minute for drop-off.

Reviewed: Mar 7, 2025

Extremely satisfied

Reviewed: Feb 13, 2025

The company defrauds customers by secretly including insurance charges in the contract after we explicitly refused to purchase it. They claimed it was a deposit but actually charged for insurance. Additionally, they overcharged us for fuel. The staff deceived us to meet personal performance goals, deducting fees despite our clear refusal of additional insurance. We returned the car with a full tank of gas, yet they charged us $65 for fuel. Such behavior is extremely unethical. I strongly do not recommend Thrifty; they have zero integrity.

Reviewed: Feb 6, 2025

Renting a car was very convenient and efficient.

Reviewed: Jan 31, 2025

Overall, the service was quite satisfactory.

Reviewed: Dec 23, 2024

Pretty good.

Reviewed: Mar 6, 2025

The staff at both pick-up and drop-off were the worst I've encountered after renting cars multiple times overseas—unbelievably bad. The vehicle at pick-up was not the same as reserved, and there was no explanation provided. They didn't guide us to check the car or explain basic usage tips. When we asked questions due to confusion, they answered reluctantly and impatiently. The attitude of the staff at drop-off was even more outrageous. Interestingly, they seemed suddenly patient and courteous when dealing with other white customers.

Reviewed: Feb 5, 2025

Car was ok but expected better booking with Avis as a premium car rental company.

Reviewed: Jan 10, 2025

Very satisfied.

Reviewed: Aug 9, 2024

The counter staff tried to sell an insurance. As we told him, that we have allready the one from AXA, he was a little bit angry.

Reviewed: Jan 21, 2024

Very satisfied, Hertz has always been an industry benchmark.

Reviewed: Feb 12, 2025

Very quick and nice

Reviewed: Feb 9, 2025

プレミアムクラスの車ではなく、ミラーもくすんで見えにくかった

Reviewed: Dec 6, 2024

予定通りの車だったので良かった

Reviewed: Dec 3, 2024

車を受け取るまでに30分ほど待ちました。車体の傷チェックはないので事前に写真など撮っておいた方が安心です

Reviewed: Nov 16, 2024

The rental was supposed to only hold a pre-authorization and include a service for returning the car without a full tank. I specifically asked if it was just a pre-authorization, and they confirmed it. I assumed the fuel service was included, but it turned out to be a prepaid fuel option by default. They kept pushing insurance and insisted on adding it. Finally, the rental agreement through this company got canceled—too disappointing.

Reviewed: Nov 4, 2024

The car was a bit old and had manual locks for the doors. I had to use the key every day to open the front two doors, and the rear doors had to be unlocked from the inside. It was frustrating, especially for someone short.

Reviewed: Oct 10, 2024

It's fine.

Reviewed: Oct 2, 2024

The service was very good.

Reviewed: Sep 4, 2024

The car was a bit old and fully manual, but everything else was fine. Luckily, I only rented it for a day.

Reviewed: Aug 21, 2024

Perfect,all too easy. Great car ,great service

Reviewed: Jan 13, 2024

We actually went to the Alamo rental center as they were short staff at National but everything went just fine. Plenty of vehicles to pick from and in good condition.

Reviewed: Nov 16, 2021

There's almost no queue, very few people.

Reviewed: Feb 14, 2018