10 Car Rental Brands at Jacksonville Airport (JAX)

Night services are average.

Reviewed: May 14, 2025

Wait of over an hour at Dollar is unacceptable.

Reviewed: Nov 14, 2023

A bit expensive.

Reviewed: Jan 14, 2020

No

Reviewed: Jun 20, 2019

They sucked!!!!! Wrong car, and they have THE WORST workers

Reviewed: Mar 10, 2019

Extremely satisfied

Reviewed: Mar 26, 2025

Very satisfied.

Reviewed: Oct 4, 2024

I went to pick up the car two hours early and asked if they could adjust my booking time. They said they didn't have the car I reserved and made me wait for two hours. Eventually, they gave me a Mirage G4 instead of the Nissan Versa I had booked, claiming it's the same class, but I thought it was worse. However, the car was very new. The return service was excellent; I was a bit late, but after I explained, they backdated the return time and didn't charge any extra fees. I initially planned to return the car at a different location, but with QEEQ's help, I changed it to the original location. They also refunded the one-way fee, and QEEQ's service was great.

Reviewed: Jul 15, 2024

Great!

Reviewed: Apr 21, 2021

The car wasn’t very clean and stinks of cigarettes so bad. This is my second rental in less than a month that the car stinks of cigarettes. Unacceptable.

Reviewed: Jun 8, 2020

Satisfied

Reviewed: Dec 16, 2024

The windscreen had a crack in it..it had dents in it..I waiting over a hour it wasn’t the vehicle I asked for..The guy at the desk was very friendly thought and I’ve been over charged 43 pounds

Reviewed: Feb 29, 2024

Reviewed: Jul 30, 2021

When the Budget counter agent found that I'm a regular Thrifty customer she offered an upgrade at no extra charge. Such excellent service win them a new client.

Reviewed: Aug 4, 2019

When picking up the car, the staff noticed I was nervous and brought me to the pick-up location. They also taught me the basic operations of the car. I am very grateful to this staff member for their patience. Due to language barriers, I took up a lot of their time. I am very thankful, so I chose to continue renting from this company for the second month, although I did not meet that kind person again. I want to express my gratitude here.

Reviewed: Feb 19, 2019

Car was in good shape. The people at the counter for checkout were quite unhelpful and rude.

Reviewed: Nov 11, 2024

Pick- up was explained perfectly from the airport. Car was there and ready with a full tank

Reviewed: Mar 18, 2020

Espere demasiado tiempo para obtener mi carro !!!!!! Y me cobraron un seguro que ya yo lo tenía !

Reviewed: Dec 1, 2019

The whole process was awesome. I was very confused on the quality of the vehicle as there was a back up camera but no automatic locking doors or windows. This is a safety concern as we had to constantly manual unlock and lock everydoor, and if we forgot one door that could have been a safety concern or a potential theft. It was confusing as it seemed above standard for the rear view camera but below standards on manual windows and locks. Everything else was exceptional!!

Reviewed: Oct 7, 2019

Simple & cheap!! I was shocked no extra charges for anything! Great ready to book soon again!

Reviewed: Aug 10, 2019

Very convenient

Reviewed: May 16, 2024

Attentive and professional service.

Reviewed: Sep 4, 2017

Not bad

Reviewed: Jul 7, 2017

Both pick-up and drop-off were very convenient, but the store tends to upsell insurance.

Reviewed: Aug 26, 2015

Upgraded to an SUV class of vehicle at no extra charge.

Reviewed: Jun 13, 2022

Excellent service. After collecting my car there was an issue with the cat, they change the car and upgraded me for my trouble. The gentlemen at the desk were super friendly, the staff at the drop Off were happy, accommodating. After such and excellent experience I will be booking with Hertz again.

Reviewed: Jun 8, 2022

Wanted a choice of car really and didn’t get it. Car average. No heated seats.

Reviewed: Jun 1, 2022

Upgraded car on pick up brand new Nissan rogue. Great staff at jacksonville can't fault them.

Reviewed: May 19, 2022

Everything went very smoothly even when I had one query mid way through the rental - everything exceeded expectations

Reviewed: Nov 26, 2021

The staff was very friendly and answered all questions.

Reviewed: Nov 13, 2019

Reviewed: Sep 30, 2018

Customer service was terrible and rude.

Reviewed: Jun 5, 2019

Ace was a shuttle ride away. Pleasant CS but promoted w/in JAX airport but was not, we had to pick up car & drive 3 more hours to our destination. It was an exhausting day of traveling. Also mislead by $45 pre-paid fuel. Don’t recommend buying like we did. Not pro-rated. Not explained well at pickup. Cost exceeded booking $. Never had this happen b4 with Ace.

Reviewed: May 11, 2019

Car was in lousy shape. Dash finish was cracked/chipped. Was promised a Jeep or similar and what I got was a roller skate. Backseat was so cramped my handicapped mother couldn't get in and out.

Reviewed: May 11, 2019

Only issue was that the tank was only 3/4 full on pickup

Reviewed: Apr 9, 2019

Ace Rental runs a poor operation that left all Ace customers waiting by the curb wondering where the shuttle was after more than a half hour. The car was provided in a poor condition. Tire pressure was off in one tire, washer fluid indicator reported no washer fluid present, and car made concerning noises at high speeds. There was also no spare tire in the trunk in case of flats.

Reviewed: Apr 5, 2019

Don’t believe the star ratings!!!! Can someone please help me understand how I can give 1 star on 6/6 questions (cos I couldn’t give lower) but my “Overall Rating” averaged out to 2??? This service is so pitiful they have to rig the rating system??

Reviewed: Mar 15, 2019