9 Car Rental Brands at Hilo Airport (ITO)

Great! The staff at the store, though speaking English, quickly understood my needs. Communication was smooth. Since Hawaii's attractions are quite spread out, driving yourself is more convenient.

Reviewed: Mar 31, 2025

Very satisfied

Reviewed: Feb 1, 2025

Good.

Reviewed: Jan 9, 2025

Very satisfied. We had a small issue and they resolved it efficiently.

Reviewed: Jul 29, 2024

I chose this company even though it was more expensive, thinking their reputation was worth the extra cost. However, I was shocked by how aggressively the staff pushed insurance when I picked up the car, even though I had already opted for full coverage during booking. When I refused, they tried to take a deposit for the keys, which I also declined. The staff member got really angry and ended up giving us a very old car with many scratches instead of the one we reserved. Thankfully, we had a good time, which made up for the frustrating pickup experience. I booked a Camry but got a very old Nissan.

Reviewed: Mar 9, 2024

Very satisfied.

Reviewed: Mar 24, 2025

The reserved vehicle was not available, and a different model was provided.

Reviewed: Feb 23, 2025

Satisfied

Reviewed: Feb 8, 2025

Satisfied

Reviewed: Feb 7, 2025

Excellent service.

Reviewed: Jan 21, 2025

It's alright.

Reviewed: Mar 5, 2025

Excellent

Reviewed: Feb 5, 2025

The service was excellent, no unnecessary upselling, and the deposit process was straightforward.

Reviewed: Feb 2, 2025

Professional and considerate of customer needs.

Reviewed: Jan 20, 2025

Satisfied

Reviewed: Jan 14, 2025

Pickup process was very quick.

Reviewed: Feb 11, 2025

Excellent service.

Reviewed: Feb 7, 2025

The car rental service at Hiroshima Airport was excellent.

Reviewed: Jan 14, 2025

Excellent, will only choose Alamo in the future.

Reviewed: Nov 20, 2024

Very good

Reviewed: Aug 17, 2024

Convenient and fast.

Reviewed: Feb 6, 2025

The process is simple and very convenient. Just present your driver's license, translation document, and credit card. After the deposit is charged, they give you the key and provide details about the specific parking spot behind the service counter to pick up the car.

Reviewed: Oct 21, 2024

This was my first time renting from the Thrifty brand, and the service was terrible. The in-car system had no navigation and couldn't even connect to CarPlay. When I encountered problems, they refused to help. There was no delay in picking up the car, but I was given a Mazda CX-5 instead of the Jeep Compass I had reserved, which is not equivalent in class. The staff kept trying to upsell me to a four-wheel drive, which I didn't need since I wasn’t going to any observatories. When paying the deposit and signing the contract, they did not mention the vehicle model mismatch. It was only after I signed that they told me it wasn’t the Jeep but a Mazda. Their attitude was rude, saying I wouldn’t get a car at all if I didn’t take it. I feel this is a common tactic to not provide reserved vehicles and upsell upgrades. On the Big Island of Hawaii, I would not recommend trying smaller rental car brands; their service is rude and unreasonable. I also contacted the booking platform, but they were unhelpful and evasive, claiming they would assist in pursuing a refund for the price difference but never responded. Two days later, they informed me I could go to the original pickup location to exchange for a Compass, which would take 6 hours round trip. Considering the value of vacation time and the additional fuel cost with no reimbursement, I decided not to go. This complaint was eventually left unresolved. I’ve used Zuzuche many times for overseas rentals before, but this experience was extremely disappointing.

Reviewed: Oct 15, 2024

Very good

Reviewed: Aug 6, 2024

The car is quite basic and plain, with everything being manual. It has a soft top, which doesn't feel very safe. It's equipped with a V6 engine, likely 3.6L, and the power is decent.

Reviewed: Jul 13, 2024

Very satisfied with their human-centric approach.

Reviewed: Feb 5, 2025

とても良い状態の車を用意していただいた。

Reviewed: Feb 4, 2025

I chose Hertz because it's a well-known international rental car company with reliable services in every aspect. The prices are reasonable too. I had already purchased the Super Cover insurance on QEEQ, so there were no additional recommendations made during the process. After swiping the credit card for pre-authorization, the car rental procedures were completed quickly. They explained the important details, and I proceeded to pick up the car. However, you need to proactively request a vehicle inspection. The company will provide an inspection form where you should check for any damages to the vehicle, note them on the form, and return one copy to the rental company. It's also a good idea to upload photos of the car from various angles and any damage points to the QEEQ app as suggested, ensuring double protection.

Reviewed: Aug 3, 2024

Very satisfied

Reviewed: Dec 29, 2023

初めてレンタカー借りるので操作方法教えて欲しいとお願いしたら快く説明して貰えました。

Reviewed: Aug 30, 2023

Extremely satisfied with the overseas car rental experience.

Reviewed: Jan 30, 2025