9 Car Rental Brands at Hilo Airport (ITO)

Easy to find and pretty fast. The car is good. However, there's one concern: I don't know when the deposit will be refunded.

Reviewed: Oct 21, 2025

Unable to select Kia Soul as an option.

Reviewed: Sep 27, 2025

Very good, they provided a new car.

Reviewed: Jul 25, 2025

Extremely satisfied

Reviewed: Jun 14, 2025

Thank you very much.

Reviewed: Jun 5, 2025

Every step of the process was fast, and the deposit was released quickly.

Reviewed: Oct 13, 2025

Hertz is a well-known brand with affordable prices and much better service compared to smaller companies.

Reviewed: Aug 3, 2025

Good service

Reviewed: Jun 28, 2025

Very satisfied with their human-centric approach.

Reviewed: Feb 5, 2025

I chose Hertz because it's a well-known international rental car company with reliable services in every aspect. The prices are reasonable too. I had already purchased the Super Cover insurance on QEEQ, so there were no additional recommendations made during the process. After swiping the credit card for pre-authorization, the car rental procedures were completed quickly. They explained the important details, and I proceeded to pick up the car. However, you need to proactively request a vehicle inspection. The company will provide an inspection form where you should check for any damages to the vehicle, note them on the form, and return one copy to the rental company. It's also a good idea to upload photos of the car from various angles and any damage points to the QEEQ app as suggested, ensuring double protection.

Reviewed: Aug 3, 2024

Very efficient

Reviewed: Oct 3, 2025

It was alright, nothing special in terms of service. Unlike in Maui, where I got a free upgrade to a better vehicle.

Reviewed: Aug 28, 2025

Convenient and fast.

Reviewed: Feb 6, 2025

The process is simple and very convenient. Just present your driver's license, translation document, and credit card. After the deposit is charged, they give you the key and provide details about the specific parking spot behind the service counter to pick up the car.

Reviewed: Oct 21, 2024

Reviewed: Oct 15, 2024

Very satisfied.

Reviewed: Jul 7, 2025

Very satisfied.

Reviewed: Mar 24, 2025

The reserved vehicle was not available, and a different model was provided.

Reviewed: Feb 23, 2025

Satisfied

Reviewed: Feb 8, 2025

Satisfied

Reviewed: Feb 7, 2025

Simple and efficient, no unnecessary delays.

Reviewed: Jul 3, 2025

I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

Reviewed: Jul 3, 2025

Satisfactory

Reviewed: Jun 28, 2025

Pickup process was very quick.

Reviewed: Feb 11, 2025

Excellent service.

Reviewed: Feb 7, 2025

Very satisfied.

Reviewed: Jun 14, 2025

Great! The staff at the store, though speaking English, quickly understood my needs. Communication was smooth. Since Hawaii's attractions are quite spread out, driving yourself is more convenient.

Reviewed: Mar 31, 2025

Very satisfied

Reviewed: Feb 1, 2025

Good.

Reviewed: Jan 9, 2025

Very satisfied. We had a small issue and they resolved it efficiently.

Reviewed: Jul 29, 2024

Extremely satisfied with the overseas car rental experience.

Reviewed: Jan 30, 2025