12 Car Rental Brands at Austin Airport (AUS)

Do not use Budget car rentals! I reserved a Camry but ended up getting a Kia. When I asked the front desk, they said there were no Camrys available and that I had only booked a similar model. At the pickup location, I saw a Camry parked right across from me. This is just a minor issue. Onsite, they insisted I buy a highway day pass for $13 a day. I declined, but the front desk clerk—a rude lady—was visibly displeased and still charged my credit card $50 as a prepaid toll fee, along with a $200 deposit for the car. Three weeks after returning the vehicle, that $250 is still being held with no updates. Even that I can tolerate. The scary part is that starting yesterday, I started receiving bills from an ETC company I never registered with. They charged my credit card—provided to the car rental company—$10 on the first day and $25 on the second day in the city I returned the car. This is theft! Renting a car for just one day caused so much trouble. Avoid these lousy American rental companies!

Reviewed: Apr 3, 2025

I came on time and they asked me to wait two hours!!!

Reviewed: Feb 28, 2025

Sí muy bien Saber lo del cobro $

Reviewed: Feb 4, 2025

Great service and very friendly staff.

Reviewed: Nov 18, 2024

Vehicle wasn’t in the best condition. However, the price made up for it.

Reviewed: Nov 5, 2024

Satisfied

Reviewed: Mar 12, 2025

It was a very good overall experience. Pleasant staff and easy pick up. Not hard sell by Dollar staff re insurance and gas.

Reviewed: Dec 12, 2024

El vehículo súper como y espacioso

Reviewed: Nov 11, 2024

Satisfied

Reviewed: Oct 5, 2024

Busiest of the rental car companies when we are arrived at center. Expedited me promptly with no delay. Smiled and professional throughout.

Reviewed: Sep 25, 2024

You do not expect a hire car to break down after 2 days with 18 miles on the clock. I felt the staff who gave me the replacement car just wanted me gone. The second car was ok

Reviewed: Mar 4, 2025

The collection and drop off of the car was simple with the desk staff being friendly and helpful.

Reviewed: Mar 4, 2025

Great and hassle-free.

Reviewed: Feb 23, 2025

The queues were extremely long on Christmas Day, and I waited for two hours.

Reviewed: Jan 4, 2025

All was good till I realise Avis simply added almost triple the amount of we agreed price to my booking, 300 for one way fee which I had in original voucher with QEEQ and another 500 or so of unknown charges. Only extra I ordered was for toll pass. I think they even charged me gas which I ordered full to full and returned it full of course. Was fan of them before but this was a disaster!

Reviewed: Dec 16, 2024

Very good.

Reviewed: Feb 4, 2025

Very satisfied, simple and fast.

Reviewed: Sep 30, 2024

El auto estaba todo abollado, el techo sucio, las gomas decían que faltaba presión

Reviewed: Nov 30, 2021

Very good

Reviewed: Jul 17, 2021

Hertz was very helpful and courteous.

Reviewed: Sep 22, 2019

Excellent service

Reviewed: Oct 5, 2024

The car was perfect for our road trip. It was in new condition with very low mileage. It was very economical and ran very smoothly.

Reviewed: Nov 30, 2023

We received a free upgrade as a special they just started.

Reviewed: Jul 22, 2020

They are one of the best I have dealt with among car rental companies. I try to book with them as much as I can.

Reviewed: Aug 5, 2019

Excellent service attitude

Reviewed: Dec 5, 2015

The car rental experience was fantastic.

Reviewed: Jul 28, 2024

Easy procedures, friendly staff, and good vehicle condition.

Reviewed: Mar 24, 2024

It was Fox car actually.

Reviewed: Dec 17, 2023

Very satisfied!

Reviewed: Jul 18, 2024

Few people, smooth pickup process

Reviewed: Nov 6, 2021

Thrifty was closed and I was redirected to Hertz

Reviewed: Aug 7, 2020

The line was very long, but the person who helped us was friendly.

Reviewed: Feb 10, 2020

Awesome customer service

Reviewed: Nov 16, 2019

Everything was as expected - very smooth.

Reviewed: Jul 18, 2024

Charged $38 for liability insurance. Told them I only wanted bare minimum. Was not aware that I was required to buy the insurance.

Reviewed: Dec 22, 2022

We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.

Reviewed: Jan 29, 2020

I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.

Reviewed: Nov 27, 2019

Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.

Reviewed: Nov 25, 2019

Dislike: no final receipt

Reviewed: Aug 27, 2018