9 Car Rental Brands at Albuquerque Airport (ABQ)

They tried to up sale.

Reviewed: Sep 30, 2024

Check in process was quick and efficient. Staff was friendly. Airport is small so car was easy to find and return. There were a few issues: the car interior was dirty and stunk of pot and cigars upon pick up. The exterior had a few more dings and dents than a usual rental and the the tires needed alignment. When the car reached 70mph, it would shake. The speed limit on the highway in NM can be 75 in some locations but we just couldn’t drive that fast. Also, it appears I was charged an additional $6.51 for something when I returned the car but I have no idea what this was for as the description was vague & I only received an e-receipt a couple of hours later when I was no longer at the airport.

Reviewed: Jul 20, 2024

No one received me on the drop off site and i left the car 5 days ago and still didn’t receive my bill. They left open my contract and I have been charged for a 2,000 dlls bill!! And I only used the car for a day.

Reviewed: Feb 20, 2021

I booked a compact and got a full sized so very happy.

Reviewed: Sep 21, 2024

I was supposed to get a Mazda 3 or similar but was given a Buick Encore which used much more gasoline and by the time we returned it there was a "Check Engine" light on. Other than that Thrifty was O.K.

Reviewed: Nov 11, 2022

Band new 2020 model very nice

Reviewed: Sep 28, 2019

We were given a lot of good options. It was easy in and out. Great customer care.

Reviewed: Jul 22, 2019

Car did exceed expectations... larger than expected

Reviewed: Jul 18, 2019

Excellent and fast service

Reviewed: Jun 30, 2024

Hertz charged me a much higher rate than was quoted. Waited over an hour on hold and no one ever picked up at the billing department. They may have got me for 150 dollars but they lost a customer for life and I plan on telling anyone that listens just how bad they are. I also rent a lot of cars for work mostly National and have never been treated like this.

Reviewed: May 17, 2019

I booked a Jeep Cherokee, but they didn't have that vehicle. Subbed for a Nissan instead. OK, but prefer the Jeep.

Reviewed: Apr 24, 2019

Like: Had seen trucks at decent prices but waited to book and they went up. Surfed around and found this location and it offered truck at price I wanted. There was absolutely NO problem at counter when I picked up and drop off was easy. Would book again!!
Dislike: I would have liked a Nissan, but trucks at premium and the Silverado had a good bed size to hold all my display set-up. The truck really handled well. Had to drive mountain roads in New Mexico.

Reviewed: Jun 30, 2018

Quite difficult to get through a customer service agent

Reviewed: Jun 15, 2022

Like: I know I got a great price and I got upgraded to a fantastic car. The staff was friendly and informative.
Dislike: I would book this service again. Rental car lines can always be long. There was only one guy working when i got in line but another lady came in and helped. The wait could have been much longer if there was nobody there to help.

Reviewed: Jul 31, 2018

There were additional charges that were not mentioned when paying on the rental platform. Receipt has been submitted to the rental platform.

Reviewed: Oct 30, 2019

There were additional charges that weren't mentioned when paying on the rental car site. The receipt has been submitted to the rental car office.

Reviewed: Oct 30, 2019

Lady at the counter was very courteous and helpful. She even gave me recommendations on where to go while I was in town.

Reviewed: Oct 26, 2019

Vehicle condition was exceptionally poor - service reminder keep coming on, vehicle had over 33,000 miles, tires were balding and left front had half-dollar sized hole from bald tread down to nickel sIzard hole showing radial plys ( most dangerous), headlights were so poorly aligned as to shine maybe 35-40 feet onto road and brights shone only just a little more making night driving most difficult and unsafe, steering pulled vehicle to left; windshield inside was not really clean, gas tank was only 3/4 to 7/8 full and Advantage did not give me any credit for returning vehicle with full tank. This is the second ‘poor’ to very poor condition vehicle encountered from Advantage.

Reviewed: Aug 19, 2019

They were the only company that enables me to rent a car as i only had a debit card. So thank you.

Reviewed: Aug 10, 2019

Like: Both of the staffs that helped us pick up and drop off were very helpful and efficient! The car performed fine, too.

Reviewed: Jun 20, 2018