Really good

Reviewed: Mar 17, 2026

The car was in great condition.

Reviewed: Nov 29, 2025

The taxi company's service was efficient and satisfying.

Reviewed: Nov 26, 2025

Easy to find and pretty fast. The car is good. However, there's one concern: I don't know when the deposit will be refunded.

Reviewed: Oct 21, 2025

Unable to select Kia Soul as an option.

Reviewed: Sep 27, 2025

Got off the plane at Kona, waited just a bit at the rental car shuttle stop and the shared Avis/Budget bus showed up. Avis is the first stop at a nearby lot, so it was pretty easy to find. Just note: if you’re not an Avis VIP customer, you have to go in through a different entrance to get to the counter. There were almost no other customers, so I was first in line and didn’t have to wait at all, which really surprised me.

I specifically wanted a Ford Explorer (mainly because it’s 4WD across the lineup), but the Avis rep clearly didn’t want us taking that kind of car up to the observatory. He kept insisting there were no Explorers available and tried to put us in a “similar” KIA. Since it wasn’t 4WD, we refused and said we’d rather come back early the next morning to see if an Explorer showed up. After going back and forth for a while, he suddenly said he’d “go check the garage” – and magically found an Explorer. Honestly, it felt like he’d been bluffing us from the start. Anyway, we ended up getting what we wanted, so at least it all worked out in the end.

That said, the car itself was clearly on the older side and not in great condition. The third row was supposed to fold flat, but the headrest release was broken, so it would never go fully down. We had to wrestle a few 28-inch suitcases into the trunk and ended up sweating through the whole process. Over the next few days, once we drove over to Hilo, the screen suddenly started showing a “Tire Pressure Sensor Fault” warning, which gave us quite a scare on the road. Thankfully it was just the sensor – the tires themselves were fine.

Reviewed: Mar 14, 2026

Very convenient, no sales pitch.

Reviewed: Oct 27, 2025

Easy to find and pickup was super fast. No insurance upselling at all.

Reviewed: Sep 18, 2025

Very satisfied.

Reviewed: Jun 14, 2025

Great experience, without a rental car it's almost impossible to explore the island.

Reviewed: May 14, 2025

They even let me pick up the car early and arranged everything really smoothly.

Reviewed: Mar 13, 2026

Pick-up and drop-off are at the same place, and there’s a shuttle that takes you to and from the airport, super fast and convenient. We rented on the Big Island for 6 days over the Spring Festival, booked early, and full coverage was only about 2,100 RMB. Even when the volcano erupted, they still kept our car for us, which was really reassuring.

Reviewed: Feb 24, 2026

Pick-up and drop-off were both really quick.

Reviewed: Feb 18, 2026

Renewing the rental was super quick, and kudos to the customer service team!

Reviewed: Nov 1, 2025

Every step of the process was fast, and the deposit was released quickly.

Reviewed: Oct 13, 2025

Super efficient—my deposit was refunded the very next day.

Reviewed: Feb 28, 2026

Really good overall

Reviewed: Jan 21, 2026

Very efficient

Reviewed: Oct 3, 2025

It was alright, nothing special in terms of service. Unlike in Maui, where I got a free upgrade to a better vehicle.

Reviewed: Aug 28, 2025

Very good.

Reviewed: Aug 23, 2025

Service was pretty good.

Reviewed: Feb 20, 2026

We arrived on the shuttle from the cruise terminal to the airport, so there was a bit of a wait when a whole busload showed up at once. But when it was finally my turn, the check-in was almost unbelievably smooth. I walked into the lot focused on finding the “Hyundai” I’d booked and couldn’t see it anywhere. Then I hit the button on the key, and boom—the Mustang convertible right next to me lit up to say hello!

Reviewed: Dec 26, 2025

Very satisfied

Reviewed: Oct 13, 2025

Picking up and returning the car went very smoothly.

Reviewed: Sep 5, 2025

The location is easy to find, and they efficiently replace the car if there are any issues.

Reviewed: Jul 30, 2025

Pick-up took maybe 10 minutes, super efficient, no pointless chatter. Drop-off was just as smooth!

Reviewed: Dec 22, 2025

Alamo was the first rental service after leaving the airport, making car pickup straightforward and convenient. The drop-off was at the same location. We opted for a full-tank fuel policy. The Wrangler felt a bit stiff but comes with four-wheel drive, perfect for exploring the Big Island. The reverse camera has guiding lines but requires manual setup.

Reviewed: Oct 26, 2025

Reviewed: Jul 9, 2025

Simple and efficient, no unnecessary delays.

Reviewed: Jul 3, 2025

I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

Reviewed: Jul 3, 2025

Reviewed: May 10, 2025

Extremely satisfied with the overseas car rental experience.

Reviewed: Jan 30, 2025

Perfect,all too easy. Great car ,great service

Reviewed: Jan 13, 2024

We actually went to the Alamo rental center as they were short staff at National but everything went just fine. Plenty of vehicles to pick from and in good condition.

Reviewed: Nov 16, 2021

There's almost no queue, very few people.

Reviewed: Feb 14, 2018

The man at the counter gave us a free upgrade to a Mustang convertible! We didn’t love the car but we loved the gesture!

Reviewed: Aug 6, 2019