It was okay.

Reviewed: Mar 29, 2026

Lines were a bit long when queuing up.

Reviewed: Mar 26, 2026

Very satisfied

Reviewed: Mar 22, 2026

The line was pretty long so the wait felt a bit lengthy, but once you’ve got all your info ready in advance, the whole process goes really fast. Picking up the car itself was quick.

Reviewed: Mar 21, 2026

Staff were really friendly and helpful. Only pity is I picked the wrong car – a coupe would’ve been way better for Highway 1.

Reviewed: Feb 22, 2026

The staff were really friendly and walked us through everything in detail. No hidden charges at all, very thoughtful service and the car was in great condition. Big thumbs up.

Reviewed: Mar 26, 2026

Excellent service, really happy with everything.

Reviewed: Mar 8, 2026

I’ve rented from them several times now and it’s been smooth and hassle‑free every time.

Reviewed: Feb 24, 2026

Service was great, the line moved quickly, and there were no extra sales pitches.

Reviewed: Jan 7, 2026

Super convenient and great service overall—really satisfied!

Reviewed: Nov 20, 2025

There are hidden charges.

Reviewed: Oct 20, 2025

Pretty smooth overall, returning the car was really fast.

Reviewed: Mar 8, 2026

Car only had about 10,000 miles on it, so it was pretty much brand new. Staff at pickup were really friendly and there was zero pushy upselling, which I really appreciated.

Reviewed: Feb 24, 2026

Had an awesome car rental experience.

Reviewed: Jan 28, 2026

Business as usual

Reviewed: Nov 25, 2025

Car was excellent and comfortable, rental desk was understaffed, took 1 hr to pick up due to long line of people waiting

Reviewed: Nov 4, 2025

There were tons of people and no cars available at first, everyone was just waiting. Maybe because we had kids with us, we only waited about 15 minutes. They didn’t try to hard-sell any extras either, just asked about them briefly and that was it.

Reviewed: Feb 27, 2026

Super fast and efficient service.

Reviewed: Feb 8, 2026

Extremely satisfied

Reviewed: Dec 16, 2025

Honestly exceeded my expectations. I’d been worried about hidden fees, but everything turned out super transparent, legit, and smooth from start to finish.

Reviewed: Dec 4, 2025

Easy to find location.

Reviewed: Oct 8, 2025

Had to wait almost 2 hours to pick up the car, but they didn’t extend the return time to match, which was pretty frustrating.

Reviewed: Feb 18, 2026

Service was great and pickup went really smoothly.

Reviewed: Dec 19, 2025

They charged me over $40 extra just to pick up the car two hours earlier.

Reviewed: Dec 7, 2025

Nothing to complain about. While another brand nearby had a long queue, this one finished quickly. No waiting needed.

Reviewed: Oct 23, 2025

Good attitude

Reviewed: Oct 11, 2025

You can sign up for membership for free and just walk straight into the lot to pick a car yourself, super convenient.

Reviewed: Feb 11, 2026

Good

Reviewed: Sep 3, 2025

Car was great value & staff very helpful & efficient

Reviewed: Dec 5, 2019

Got an upgrade to a standard SUV which was in excellent condition.

Reviewed: Sep 27, 2019

There was a good range of cars available when I arrived. The bodywork had a couple of small scratches which I had to point out but the staff were happy to log them. Vehicle itself was in good condition. On return, there were no quibbles and the process was quick and easy. Staff at both pickup and return were helpful and friendly.

Reviewed: Sep 9, 2019

Overall the rental experience was pretty good.

Reviewed: Feb 1, 2026

Everything went really smoothly with the rental, super efficient and not crowded at all.

Reviewed: Dec 19, 2025

Excellent

Reviewed: Oct 16, 2025

The car was excellent and very clean.

Reviewed: Sep 29, 2025

Convenient and good service.

Reviewed: Sep 14, 2025

You do have to walk a bit and then take a shuttle bus.

Reviewed: Jan 13, 2026

The waiting time was very short.

Reviewed: Oct 24, 2025

The nighttime pick-up service was excellent.

Reviewed: Oct 8, 2025

The service at the pickup location was excellent.

Reviewed: Sep 23, 2025

The car is very big and tall.

Reviewed: Jul 17, 2025

It was very convenient to extend the rental period via phone, and the insurance coverage was comprehensive. The service was excellent, making it reliable and hassle-free.

Reviewed: Oct 1, 2025

Mid-size SUV wasn't available so got a standard sedan which isn't parking-lot friendly in SF downtown

Reviewed: Feb 19, 2020

Very Good

Reviewed: Jan 5, 2020

I had rented from Enterprise earlier also. But last couple of times the quality of cars was bad. Not look wise but engine condition and driving pleasure wise.

Reviewed: Nov 6, 2019

Like: Everything
Dislike: Nothing

Reviewed: Sep 9, 2018

Staff was very unhelpful at the start and unhappy to provide any support. Later on the manager intervened and she was brilliant.

Reviewed: Jan 12, 2025

The whole experience was amazing. The only issue was that they were closed for midnight till 5:00 a.m. and my flight was delayed and arrived at 1:00 a.m. Other than that the service was great the car exceeded my expectations it was new and had fancy electronics in it. The return was super easy took 2 minutes and I was out of there and the shuttle took me to the airport right away.

Reviewed: Oct 4, 2024

1) I waited in line for a long time before meeting counter staff. There were at least 8 people before me, and there was only 1 counter staff serving the customers. 2) the shuttle from car rental terminal to Fox car rental was too small, it can only take few passengers with luggage’s. As a result, half of my family was left behind for the next shuttle. 3) after my car return, I would rather the shuttle drop us off at SFO instead of to the car rental complex (so that we don’t have to wait for the blue line to bring us to SFO.)

Reviewed: May 22, 2024

There was a lot of pressure from the counter staff on pickup to buy extras, such as insurance and toll passes. When you are tired and do not know the rules it is easy to be taken advantage of,

Reviewed: Dec 22, 2023

The car had a lot of mileage and didn’t have any new features Good service

Reviewed: Oct 8, 2021

I did not receive the refund for the taxi from/to airport as communicated via email and by the counter employee.

Reviewed: Dec 4, 2020

It was okay

Reviewed: Mar 30, 2020

Efficient, courteous service--the way hiring a car used to be--not just processed at a counter, then left to go find the right car.... YESAWAY office is off-airport (SFO), but an Uber whisked me away quickly (at YESAWAY expense) and upgraded car ready to go when I arrived at their office. Loved the unexpected touches in vehicle -- (multi-phone) charging cord and phone holder, plus an umbrella in the trunk in case of rain. Vehicle return was done in moments and Jade (same agent who served me when picking up vehicle) dropped me off me, right outside the terminal. Easier than messing with the train!! :) Terrific service from start to finish!

Reviewed: Feb 27, 2020

Thank you for the great experience and easy check in/drop off. Your staff was amazing and very helpful and the car was brand new and sparkly clean! Enjoyed our ride.

Reviewed: Jan 1, 2020

Great experience overall.

Reviewed: Dec 30, 2019

The staff was very patient in explaining when renting the car.

Reviewed: Feb 9, 2020

Overall good.

Reviewed: Jan 28, 2020

WORST rental experience ever. Avoid this company! Not only the long waiting time and failure to keep the car type I booked in advance, but they also charge you for the lost key after I returned the car and the KEY! After I returned the car (and KEY of course), I found out that I left my sunglasses in the car. Went back to the garage and staff told me the car is open so go pick them up yourself (at that time he wasn't even dealing with other customers). I searched inside of car with IPhone flashlight, found my sunglasses immediately and looked around other seats too in case I left anything else in there. Nothing else. 30 minutes later, the staff called me and accused me of stealing key saying he left the key in the car but it's missing since I went there to pick the sunglasses and I am the last person who accessed the car so I am responsible for the lost key. NONSENSE! I did not see the key during the thorough search with the flashlight. And basically anyone could access the car since staffs are busy and NEGLIGENT and cars are wide open. It is HIS RESPONSIBILITY to keep the returned key safe. When the male staff Bershile first called me, he was like "If YOU GUYS don't bring back the key right now, we will charge you $500." Treating me like a thief. I am so INSULTED. After 3 minutes of argument I went to the garage again to find the key myself, he changed his tone saying "I'm not accusing you right now. It's not my decision. Management will decide how much to charge you. Are you sure you didn't take the key by mistake?" Who knows if they are hiding the key to steal money from me? I'm not paying for what I did not and I will fight back against this FALSE ACCUSATION, or SCAM. Avoid this company! I searched his number in Google, then Green Motion Car and Van Rental showed up. Looks like they are famous for SCAM business.

Reviewed: Feb 5, 2020

I don’t recommend this supplier, i waiting in line morethan 60 mims. And process to drop off is terible. I dropped the car on time. But they still charged me more 2 days with I didn’t drop the car on time. Luckily that i fly to another place on drop off date. So i can show them how can I rent their car on another 2 days.

Reviewed: Oct 3, 2019

I booked a Van with 15 passenger and 4 bags so I have enough space but the Van we got did not have space for a single luggage. We had to accommodate. Everything else was good. I would recommend not to book exact van according to the description, always opt for a larger one then you actually need.

Reviewed: Sep 6, 2019

There was a minor issue with the car's condition that caused some friction initially. However, the store was proactive in resolving it... They replaced our car with a higher-priced one for the original price, but it made the trip feel less perfect.

Reviewed: Jan 6, 2020

The lady waited for us even though we arrived late. Please do have a signage of your rental car place because it is very dark during the night. Hopefully you can reduce the deposit payment of the car.

Reviewed: Oct 3, 2019

Reviewed: Sep 14, 2019

Everything was perfect! I expected a medium SUV and surprisingly I got a BMW X6. I was so excited to drive the car, it was just amazing!!! I didn’t have any problem at all. Thank you Reach Rental

Reviewed: Jun 23, 2019

I called the car rental company to let them know that I arrived at the airport. So the paperwork as well as the car were ready upon arrival at the facility. It took less than 10 minutes to drive off. It went very smooth too when returning the car. The same lady helped me. She was very nice and helpful. And the offered price was better than other car rental companies.

Reviewed: Jun 22, 2019

The service was great. Very polite, helpful, and friendly. They were very quick to respond to any questions and accommodated quickly to my change of plans. I highly recommend this company. The value was incredible.

Reviewed: Jan 6, 2020

Terrible company. Do not go.

Reviewed: Jan 5, 2020

The staff were very helpful and easy to work with.

Reviewed: Oct 31, 2019

Counter staff was helpful and friendly. The car was upgraded to a BMW at no extra charge.

Reviewed: Oct 8, 2019

my experience with E2 rental agents was professional and friendly

Reviewed: Aug 18, 2019

Overall, the car was good. It was not washed when I picked it up. The windshield needed to be cleaned on the inside as it was foggy and hard to see at night.

Reviewed: Oct 18, 2019

The care exceeded my expectations. It was a VW station wagon with a diesel engine and saved us a lot of money on gas.

Reviewed: Oct 11, 2019

Great car, was very pleased with it. Thank you

Reviewed: Sep 24, 2019

Hard to understand accents on counter and customer service. Did not tell us about paying an admin fee for tolls. Spelt my name and email wrong.

Reviewed: Sep 20, 2019

good service. we're satisfied!

Reviewed: Aug 12, 2019

Reviewed: Jul 31, 2019

Reviewed: Aug 1, 2018

The staff were very nice, and the pick-up/drop-off service was excellent.

Reviewed: Feb 21, 2018

Reviewed: Aug 17, 2016

Car was good, got charged twice though for the rental due to system error.

Reviewed: Mar 1, 2019

Like: car was comfortable and fuel efficient
Dislike: quite a distance from airport....but that could have allowed for a lower rate

Reviewed: Jun 26, 2018

Reviewed: Mar 22, 2018

Unbelievable, super convenient pick-up, done in 1 minute

Reviewed: Feb 11, 2018

Reviewed: Aug 16, 2017