10 Car Rental Brands in Boston, Massachusetts, United States

Very satisfied.

Reviewed: May 4, 2025

Very satisfied!

Reviewed: May 4, 2025

Satisfied. Booked a Suburban and was worried it might be substituted with a Tahoe like several years ago, but it was exactly as booked. Very pleased!

Reviewed: May 4, 2025

Pretty good, straightforward and rough management typical of Americans.

Reviewed: Apr 27, 2025

Not bad

Reviewed: Mar 10, 2025

Very satisfied

Reviewed: Apr 20, 2025

Not bad.

Reviewed: Feb 19, 2025

Overall satisfied.

Reviewed: Jan 4, 2025

Overall, the service was quite satisfactory, and the car provided met my expectations.

Reviewed: Dec 23, 2024

When I came to pick up the car, there was no car available. Dollar couldn't say if or when we could get a car. Dollar did not offer any kind of help, and if we didn't have family living one your away from the airport that could come to pick us up, we wouldn't have any other choice than to stay in a hotel at our own expence. Dollar refused to send me a message when a car would come. The next day we got help to come back to the airport to get a car, and then we actually got one. However, Dollar refused to deduct 1 day from rent, and also charged 15 dollars for toll passings even though we didn't have any car the first day. I've never experienced worse service than that.

Reviewed: Dec 20, 2024

Very satisfied

Reviewed: Apr 17, 2025

I will not book with hertz again due to their ridiculous toll policy - super confusing and expensive - Avis, Alamo and budget much better.

Reviewed: Apr 5, 2025

Satisfied

Reviewed: Mar 17, 2025

Pick up was a breeze. Very very good staff at the rental location. They couldn’t have been more helpful. No improvement necessary if only all rental companies were like this

Reviewed: Mar 2, 2025

The car I got turned out to be even better than a Suburban.

Reviewed: Feb 12, 2025

Satisfied

Reviewed: Apr 2, 2025

I returned the car with a full tank as required by the platform, but I was forcibly charged over $80 for fuel on my credit card when I received the bill. It was very disappointing.

Reviewed: Mar 12, 2025

Car was the one I booked, it was in good condition and clean. The desk staff were really efficient and helpful, a lot better than the last time.

Reviewed: Feb 1, 2025

SUPER long queue at registration desk @BOS 30people queueing, only 2staffs serving. i have to stand in the line for almost 1.5hours

Reviewed: Dec 27, 2024

Satisfied

Reviewed: Dec 21, 2024

Excellent

Reviewed: Mar 22, 2025

The sedan I booked was upgraded to an SUV.

Reviewed: Jan 26, 2025

Average

Reviewed: Jan 18, 2025

Excellent

Reviewed: Nov 8, 2024

Professional service for pickup and drop-off was smooth, with a simple and quick process. The provided vehicle was in good condition, and there was no hard sell on insurance. The only downside was that the store's phone was not always reachable, but everything else was great.

Reviewed: Oct 23, 2024

The service is very professional.

Reviewed: Feb 4, 2025

Satisfied

Reviewed: Nov 5, 2024

Very satisfied!

Reviewed: Oct 29, 2024

Very satisfied with the service, smooth communication, new car, highly recommended.

Reviewed: Sep 29, 2024

Very satisfied with the car rental service. The chosen model was unavailable, so they upgraded us to a new Chrysler Pacifica.

Reviewed: Jan 26, 2024

Good experience, I'll choose them again next time.

Reviewed: Jun 6, 2024

They upgraded us to a different model for free, which was a great experience. The price was also very good.

Reviewed: Oct 30, 2021

The service was pretty good. Arrived around 5 in the morning and there were very few people.

Reviewed: May 17, 2021

Good

Reviewed: Aug 19, 2020

Very good sevices. TOP

Reviewed: Feb 23, 2020

The Payless counter is hidden withinh the Avis desk. I walked the area 2x before I found someone that told me that. Then, The car I received was not in its spot. I had to go all the back to counter and start the process over. it set me back a good 30-60 minutes ☹️

Reviewed: May 24, 2022

I would’ve like more info on how the tolls work in Boston.

Reviewed: Jul 25, 2019

We reserved a Toyota Rav4 but agent at the desk said "I have your Mitubishi Outlander ready" I said , uhhmm we really like the Rav4. she called Avis and got 1 from them. Really cool. Never seen that before.

Reviewed: Jul 19, 2019

Hello, This is in regard to the above booking reference that I reserved for last week in Boston. Upon arrival at Logan Airport and standing at the Payless counter, I was told that the "Jeep Grand Cherokee" wasn't avalible & I had to settle for something comparable which I understand 100%. I was then given a Chevy Equinox which is an entry level SUV not a mid size SUV like I had requested, I complained to the agent to no avail. In the auto/rental car industry "Comparable" with the Jeep Grand Cherokee should be something like a Ford Explore, Chevrolet Traverse or a Pathfinder... not a Equinox. I am a big guy (5'11 300 lb) I don't mind driving the Equinox but I wanted something more roomy and thats why I chose the Jeep and paid $469.95. I asked for some sort of a discount at the counter but it seems that I was speaking with a Robot without any customer service skills. In todays Social Media World (Big Fan) every rental car company should pick it up a notch and stay competitive with the Avis's of the world. Below, is link to each vehicle's manufacturing base price to show "THEY ARE NOT COMPARABLE" https://www.jeep.com/grand-cherokee.html https://www.chevrolet.com/suvs/equinox-small-suv A very upset customer & awaiting a response and a discount!

Reviewed: Jul 15, 2019

The drop off was confusing, the lane was blocked by cones, and it was not clearly marked. No one was available at Kiosk and the instrucions to continue on to the inside counter were not clearly visible. No other auto rentals require this extra step.

Reviewed: Jun 18, 2019

Very smooth pickup and drop off experience.

Reviewed: Oct 21, 2019

We didn't get the car from Europcar as booked but advantage which we'd never heard of! Got hard sell on pre paid toll charge and refuelling. Both were overpriced and and inaccurately sold we we found out after the event.

Reviewed: Jul 5, 2019

Nothing special. The service was average, but the return location is hard to find.

Reviewed: Jan 23, 2019

Car was good the only issue I had was there was a strong smell of smoke every time i got into the car. It seems like the previous renters smoked alot in the car. Other than that everything else was excellent.

Reviewed: Jan 23, 2019

Staff persuaded extra fees, lacked Chinese service.

Reviewed: Jun 18, 2018

Advantage sign was small and I missed it

Reviewed: Aug 28, 2019

Yes, the car exceeded my expectations. Great on gas and stress-free. When I picked it up is was a bit dirty on the outside. overall, it was a great car. Finding the Advantage counter to pick up the car was a bit of a struggle as the signage is really small compared to the other counters.

Reviewed: Aug 22, 2019

The only problem was that I had to wait a long time for the car. Although there were 3 agents working at the desk, I had to wait about 30 minutes to get served. I am not sure why this was the case. Fortunately I came early and picked up my wife on time, as she had just flown in.

Reviewed: Aug 11, 2019

The pick-up station was difficult to find. I spent an 1:40 waiting to get my rental. It was a KIA instead of a Toyota Camry. Even though I paid in advance, I was charged the initial booking fee plus the additions (fuel fill, EZ Pass), plus a $200 deposit. The email provided after turn-in showed 672 miles and 1/4 tank of gas. That is pretty amazing gas mileage as I did not put any fuel into the car.

Reviewed: Aug 10, 2019

I was disappointed in the condition of the car. The fuel was only 7/8 full and it was diesel. I was not told it was a diesel car at check in and might have rejected it because of the difficulty finding diesel fuel. The tire inflation light was on when I got the car and I had to take it to be filled and reset the sensors. Finally, there was trash in the trunk. I rent a car because I do not want to maintain it. My experience with EZ rent was excellent, but this car was not ready to be released.

Reviewed: Aug 6, 2019

The price I booked online increased with additional fees at the store, from $280 to $306.

Reviewed: Jun 4, 2018

National is the designated supplier for our company. I have always used their cars when traveling to the US. This experience was no different from the previous ones, very pleasant.

Reviewed: Apr 27, 2016