13 Car Rental Brands in New York, New York, United States

The car provided was slightly upgraded, overall it was acceptable, but the queue time was too long and the efficiency was quite low.

Reviewed: Oct 20, 2025

Really loved it!

Reviewed: Oct 15, 2025

Overall it's okay. The Black guy was very patient and didn't charge any additional fees. The $250 deposit was refunded quickly. However, I had booked a Camry, but for a non-airport city location in New York, there were very few cars available with no equivalent or higher-level options. Since I was in a hurry and didn't want to argue, the two cars were of different levels, but the rental prices were not much different. So I just went with it.

Reviewed: Oct 9, 2025

Very good, reasonable price, and excellent service. I will choose them again next time.

Reviewed: Sep 29, 2025

Very easy to locate, the car received was a Chevrolet, easy to drive and very spacious.

Reviewed: Sep 6, 2025

Good

Reviewed: Oct 10, 2025

Satisfied

Reviewed: Sep 15, 2025

Returning the car at Budget Airport is quite convenient; you can take the AirTrain directly to the terminal.

Reviewed: Sep 7, 2025

Pretty good!

Reviewed: Sep 1, 2025

The pick-up and drop-off process was very quick!

Reviewed: Aug 30, 2025

The staff were friendly and welcoming, and the store was easy to find.

Reviewed: Oct 1, 2025

Good.

Reviewed: Aug 12, 2025

Very satisfied

Reviewed: Jul 21, 2025

Excellent

Reviewed: Jun 22, 2025

Reviewed: Jun 1, 2025

Excellent.

Reviewed: Aug 16, 2025

Quick vehicle pickup with short queues.

Reviewed: Jul 27, 2025

Overall service was quite satisfactory, with quick pickup and return.

Reviewed: Jul 21, 2025

The staff were very friendly and did not try to upsell. The deposit was refunded within five minutes after returning the car, which was very quick.

Reviewed: Jul 17, 2025

Met expectations

Reviewed: Jul 15, 2025

Very good

Reviewed: Jul 29, 2025

The rental company tried to upsell full insurance and local Ezpass, and their attitude was poor if you refused.

Reviewed: Jul 29, 2025

Good

Reviewed: Jul 22, 2025

Fairly smooth process

Reviewed: Jun 6, 2025

Very satisfied, the front desk staff were patient, explained the rental terms in detail, and provided us with an almost brand-new 7-seater Traverse, making our family road trip perfect.

Reviewed: Jun 3, 2025

Reviewed: Jul 24, 2025

Great service and excellent cars.

Reviewed: Feb 24, 2025

Charged 20$ for refueling, feels like too much

Reviewed: Nov 10, 2024

Very satisfied

Reviewed: Jul 24, 2024

The service attitude was excellent, with smiles throughout the process.

Reviewed: Jun 17, 2024

Staff tried to upsell insurance that was not needed, will never use them again

Reviewed: Apr 9, 2025

The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.

Reviewed: Nov 23, 2022

The car rental personnel were very helpful..

Reviewed: Jul 15, 2022

I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

Reviewed: Jan 28, 2022

Unfortunately Payless gave me a “pickup car” but I booked a JEEP wrangler or similar SUV”. No exceptions for Payless otherwise I should pay more than double price.

Reviewed: Nov 1, 2023

TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....

Reviewed: Mar 18, 2020

Car exceeded expextation Took a bit longer to get the car than expected.

Reviewed: Sep 24, 2019

They lie about the space of the suv and the space for 5 bags was a lie , was very disappointed . 6 of us hardly to fix in the suv it was a very uncomfortable ride to our destination.

Reviewed: Jul 19, 2019

I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.

Reviewed: Jul 17, 2019

Excellent

Reviewed: Nov 1, 2021

No issues on collection. Nice car, fitted the bill. Easy drop off.

Reviewed: Jan 21, 2020

The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

Reviewed: Dec 12, 2019

Yes it was

Reviewed: Nov 27, 2019

It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!

Reviewed: Nov 20, 2019

The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.

Reviewed: Sep 4, 2019

O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.

Reviewed: Aug 26, 2019

Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.

Reviewed: Sep 10, 2018

Reviewed: Nov 17, 2017

Easy and convenient, smooth return process, car condition was very good

Reviewed: Oct 29, 2017

Reviewed: Jun 8, 2017

The service attitude was decent, and the waiting time was very short.

Reviewed: May 28, 2018