Guest reviews

• Thrifty

  10 - "It's okay, but they only stick to their job responsibilities and ignore unrelated issues. This does show they are professional and keep work and personal matters separate."

• AVIS

  6 - "The overall process was efficient, but they have strict requirements for rental documents. For a seven-seater car, you need two physical bank cards under your name. Both cards must be physical and under your name."

• Europcar

  10 - "Overall pretty good. They suggested upgrading the car model and additional insurance, but didn't push further after refusal."

• Europcar

  6 - "The counter staff were very enthusiastic, but they kept persuading me to upgrade my car. In the end, I fell for it. I originally booked an Audi Q3, which was more than enough for the two of us. However, the staff told me there were no Q3s available and that there was only one option in the same category, but it was extremely unattractive. I ultimately decided to upgrade and ended up paying double the price for a different car. It feels like a tactic to make you spend more by upgrading your car."

• Europcar

  10 - "Excellent!"

• Centauro

  2 - "Centauro's service is really poor. There were too few staff during pickup, the place was full of customers, and I had to wait for a long time. They charged me a €1400 deposit and another €105 fuel deposit, claiming that it would be refunded if I returned the car with a full tank. Before returning the car, I filled the tank until the pump clicked off, but the fuel gauge still showed it was slightly below full. I specifically went to another gas station to fill it until it kept clicking off and couldn't take any more fuel, but the gauge still showed a bit less than full. Then, I drove less than 5 km to the return location. I explained this to the staff, but they wouldn't listen—only going by the fuel gauge. They said it was because I drove those 5 km that it wasn't showing as full, and they insisted on charging me €6. I even offered to go to a nearby gas station to prove it was completely full, but they told me the store would close in 5 minutes, so they couldn't process the return. I had no choice but to accept the loss and left by taxi. While waiting for the taxi, I saw their airport shuttle bus arriving with a full load of people coming to rent cars. They didn't even bother to cover up their lies! Absolutely disgusting! I checked reviews from other international users about this company and found many similar experiences—people being charged for all kinds of ridiculous reasons. Lots of negative reviews! I hope the Zuzuche app can include other users' reviews in the car rental options to help customers make informed decisions."

• Europcar

  4 - "The app marked the wrong store location, completely unacceptable!"

• Europcar

  10 - "Very satisfied."

• Enterprise

  10 - "Very satisfied, no aggressive upselling."

• AVIS

  4 - "It took more than two hours to queue for the car. Such a long wait was an absolutely painful experience after a long flight. This is the first time in all these years of renting cars that I've encountered something so time-consuming."

• Centauro

  10 - "Due to the inconvenience of parking in Barcelona, I returned the car early at a different location. There was a 40 EUR fee. The car pickup was convenient, with no additional requirements, and the car was new."

• Europcar

  10 - "Excellent!"

• Centauro

  10 - "The company is good, but remember to bring a credit card with your name on it."

• Europcar

  8 - "The car rental company was overall acceptable. However, when returning the car, the staff specifically checked the underside of the car by hand and claimed there was a scratch, charging 70 euros for it. That area is typically not inspected during pickup, so it was hard to explain the reason. It felt like an unavoidable situation. Fortunately, I applied for insurance reimbursement, and QEEQ assisted promptly in handling it."

• HIPER

  8 - "Hiper have a great facility, friendly and efficient staff. Car was old and worn (scratches, dents, very basic interior)"

• CLICK RENT

  10 - "1200 euros were frozen, not sure if it has been refunded."

• Alamo

  10 - "Overall, it's pretty good, but the price was quite expensive during the Holy Week."

• CLICK RENT

  10 - "Excellent!"

• Centauro

  10 - "Very satisfied"

• Europcar

  10 - "Excellent!"

• Record Go

  6 - "The staff at the airport rental location were extremely rude and kept adding extra charges. They claimed we were late picking up the car, but refused our request to review surveillance footage of the queue time. They even threatened that we wouldn't get the car unless we paid the additional fees. They ignored us completely, took all the documents, and gave an ultimatum: 'Pay these extra charges now to get the car, or leave right now.' They also refused to communicate with the customer service team via phone. On top of that, they gave us a car with a tire pressure as low as 1.3."

• Europcar

  10 - "This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service."

• Alquicoche

  10 - "Satisfied"

• Alamo

  10 - "The overall service is quite good. They introduce additional insurance but do not force you to buy it; it’s entirely up to your choice. The car provided was not the one reserved, but its condition was good and the trunk space was spacious enough."

• Record Go

  10 - "Good service, no upselling, everything done according to rules."

• DRIVALIA

  5 - "I received a different model from the one I booked, and the staff were unkind and paid 68 euros without any prior explanation. I thought I didn't have to pay for another insurance because I had axa comprehensive insurance beforehand, but I found out later when I saw the receipt why I paid for it. Can qeeq solve this or clearly let me know why?"

• Alamo

  8 - "It's okay, but the wait time for picking up the car was too long."

• Europcar

  10 - "The pickup and return process was very smooth, the service attitude was excellent, and there was no mileage limit."

• Europcar

  6 - "Pretty good, they didn’t try to upsell insurance. However, they didn’t check the car during the return process. Even though I clearly refueled the tank before returning, they still charged me over $10 for fuel. The amount wasn’t much, so I didn’t pursue it further. Still, it would be better if they conducted a clear inspection during the car return."

• Europcar

  6 - "The process of renting and returning the car was somewhat slow, and two months after returning the car, I was charged for a traffic violation without any prior notice."

• CLICK RENT

  10 - "Satisfied"

• Enterprise

  10 - "Very satisfied"

• Europcar

  10 - "The service was quite good."

• Budget

  10 - "Good service, reasonable price, smooth pickup and return process, no unreasonable strictness."

• Record Go

  4 - "Long wait times, semi-self-service car pickup took a lot of time. The car had many exterior scratches, and I had to report them in advance. Waited in line for nearly an hour. The car was covered in scratches, and I had to send an email to the member center to report them. The pickup process was very poor."

• Alamo

  4 - "They told me Jeep Renegade would be my car and even misled me by saying the police would fine me if they saw luggage inside the car."

• Europcar

  10 - "Good."

• OK Mobility

  10 - "Satisfied"

• SURPRICE RENT A CAR

  8 - "Satisfactory"

• Hertz

  10 - "Great service."

• DRIVALIA

  10 - "Very satisfied"

• Europcar

  10 - "Overall, very satisfied."

• Centauro

  10 - "Very satisfied, no upselling, no unnecessary chatter, and excellent service attitude."

• Centauro

  2 - "If the staff's statements are not truthful, what part of this rental company can be trusted?"

• AVIS

  10 - "The service was very satisfactory, the staff was very friendly, and the pick-up and drop-off process was extremely convenient, located at the ground parking lot of Terminal 1 at the airport, less than 100 meters from the airport exit. Large companies provide excellent service and a quick, easy experience."

• Europcar

  6 - "The vehicle experienced a breakdown, but it was promptly replaced. Additionally, the customer service from Zuzuche was very helpful, ensuring the issue was resolved smoothly. Overall, it's quite satisfactory."

• DRIVALIA

  10 - "Exceeded expectations with professional and friendly service, and a very clean and well-prepared vehicle. Make sure to provide your flight number, as the store will arrange to pick you up."

• Europcar

  10 - "Everything went smoothly."

• Record Go

  10 - "The car rental service was excellent."

• Record Go

  10 - "The service was excellent."