What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage (under Collision Damage Waiver) or theft (under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

How can I add an additional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applies to the additional driver. The additional driver is supposed to present the required licence document along with the main driver at pickup.

Get unpaired cheap car rentals in Spain

Get unpaired cheap car rentals in Spain | QEEQ.COM

Guest reviews

Thrifty
8 - "Super satisfied – picking up and dropping off the car was really easy."
Europcar
10 - "Super professional and super fast, I’m really happy with the whole experience!"
Wheego
10 - "Smooth service exceeded expectations."
Europcar
10 - "Pretty good. It's a large rental company, very professional and reliable."
Budget
10 - "The service was excellent."
Budget
10 - "The service was excellent, and the car pickup and return process was well-organized and convenient. Remember to bring two credit cards under your name."
Europcar
10 - "Very satisfied"
Europcar
10 - "The Europcar branch at Madrid Atocha train station is located on the basement level and is very noticeable. The service is excellent, and the process of signing the rental agreement and picking up the car is simple and efficient. I rent from them every year when I'm abroad."
TOP CAR Canary
10 - "The service at this car rental was quite good, but unfortunately, I originally booked a Fiat 500 and ended up with a Fiat Panda. When I asked the staff, they mentioned they rarely have the Fiat 500 model available."
Victoria Cars
10 - "The interior space of this Fiat is quite spacious and very convenient."
Budget
10 - "No waiting in line, quick and efficient process."
OK Mobility
10 - "There were only two staff members, but overall they were fairly efficient. It took about 10-15 minutes to process each order. They did try to upsell their own insurance, but once they knew I had third-party coverage, they didn't push further."
Budget
10 - "Pickup and return were super convenient."
Europcar
10 - "At Madrid Airport, all the car rental companies are located together, but both when picking up and dropping off the car, only the Europcar counter had a crowd, while the other counters had barely anyone. This really shows how good their car conditions and service are. When picking up the car, the counter was staffed by a lovely lady who spoke excellent English and was incredibly patient. She helped us choose the right car based on our needs and even recommended a car that had only 4,000 kilometers on it. Although we upgraded the car on site and paid extra, the overall service experience was amazing and definitely worth recommending."
Europcar
10 - "Absolutely satisfied. The guy who assisted me was really helpful. Big thanks to him!"
Thrifty
10 - "I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed."
Europcar
10 - "Returning the car was a stress, but the woman at the return counter said not to worry they will take care of it now "
Record Go
10 - "This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated."
Europcar
10 - "To be objective, Europcar doesn't actually have mini models. I checked their parking lot thoroughly for both pickup and drop-off."
Europcar
10 - "The service attitude was clear, and the explanation was detailed. Please note that the full insurance purchased on QEEQ has a 5000-euro deductible. To reduce it to zero, you need to purchase additional coverage directly at the car rental company."
Thrifty
8 - "Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times."
Europcar
10 - "Very comfortable, a perfect car rental experience."
Avis
10 - "Very satisfied"
Record Go
10 - "Pretty good."
Europcar
10 - "There wasn't much of a queue. We were unfamiliar with hybrid vehicles, but the staff provided patient and detailed explanations. The only downside was that the car's screen initially couldn't connect to the phone for mirroring, which made driving a bit inconvenient. Later, the car system automatically connected to the phone, and the trip went smoothly."
Avis
10 - "Fast and quite good"
OK Mobility
10 - "The service was very enthusiastic and excellent."
Record Go
10 - "The directions at the airport were clear. This was my first time renting a car abroad since the pandemic, and I forgot some of the European processes, which made me spend quite a while at the counter discussing things. For instance, I bought insurance on the platform but still had to pay a deposit (this is just a regular car rental deposit to cover fines or penalties, if any). Additionally, there was a fuel tank deposit, which is refundable as long as you return the car with a full tank; it's just another form of security. QEEQ remains as reliable as ever, offering clear instructions and being as convenient and efficient as it was before the pandemic. I chose a leading local rental company instead of a global one, and the service was very convenient."
Avis
10 - "I chose a large rental company for peace of mind after seeing many negative reviews about smaller ones."
Alamo
10 - "The car rental company is pretty good overall, but they suggest you buy insurance or upgrade the vehicle to make you spend more money. Just ignore them and everything else is fine."
Thrifty
10 - "They promoted the insurance a bit, but the cost was much higher than QEEQ. The car was in excellent condition and the price was reasonable."
Enterprise
10 - "Extremely satisfied! The store staff was both handsome and kind! They provided a locally-made Spanish car with great performance, almost brand new."
Thrifty
10 - "Renting a car was easy, the service was excellent, the staff spoke good English, and returning the car was hassle-free."
Hertz
10 - "Good, no trouble encountered."
Alamo
10 - "Overall, the car rental experience was good. Unlike in Italy, they didn’t nitpick excessively. However, the back seat of the car was a bit loose, which affected the riding experience."
Avis
8 - "The staff were patient, even though my English isn't good, they patiently communicated with translation software. However, the phone at the pickup store couldn't be reached."
Alamo
8 - "Thumbs up for the Madrid drop-off location."
Hertz
10 - "Very satisfied."
Alamo
10 - "Overall, the car pickup process was convenient. Since no claims occurred, I am not familiar with other service aspects. The car space was decent, and the trunk was quite spacious."
Alamo
10 - "Overall satisfied, the car is in good condition."
Centauro
10 - "Very satisfied. The car was in excellent condition, a Jeep SUV model. We drove from Santiago on a one-day road trip to the end of the world. Started at 8 AM and returned around 3 PM to drop off the car. The location was right next to the train and bus stations, so we could directly take the bus to Porto afterward."
Europcar
10 - "It's a decent big company. However, this was my first time in Spain, and I noticed there was an extra charge for upgrading to a hybrid vehicle due to emission regulations. But in reality, it wasn't necessary at all."
Europcar
10 - "The entire process was very smooth and enjoyable. It was a very pleasant car rental experience."
HIPER
8 - "When returning the car, we passed by a gas station about 10 kilometers from the rental location and filled up the tank. Upon arrival, we were informed that fuel refills must be done within 5 kilometers of the store. They asked us to refill it nearby, but it only cost an additional 1 euro to top it off... Unbelievable! This is the first time we’ve encountered such strict rules. The worst part was the time wasted, as we were heading to the airport after returning the car."
Thrifty
10 - "Excellent"
Alamo
10 - "5 stars, Mercedes-Benz, excellent service."
Budget
10 - "Went in the afternoon, and the staff at Sants station handled everything very quickly."
Budget
8 - "Overall, it was a good experience."
Record Go
10 - "I originally booked an Alfa Tonale from Arrow, but they gave me a relatively new Toyota Raize instead. It only had 6,000 kilometers on it and was a plug-in hybrid, which was quite nice. The car was spacious as well. Since I purchased full insurance, the return process was very smooth—they just checked if the tank was full, and that was it. The deposit was refunded quickly; I received the money the next day. The only downside was that both pickup and drop-off were in the underground parking lot on B4 next to the store. The sharp turns there really tested my driving skills. When returning the car, the staff inspected it at the roadside near the store and asked me to drive it back down before coming up again."
CLICK RENT
8 - "It's okay, but the wait time for the airport shuttle bus was quite long. It's best to allow an extra 20 minutes."

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Frequently asked questions

Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.