13 Car Rental Brands at Gerona Airport (GRO)

The car we got in Budget was very good. However, service at pick up was poor. We had to wait a long time to get the car as it was not available.

Reviewed: May 26, 2024

Turned up to budget greeting was great. Car exceeded expectations audi a1

Reviewed: Jul 26, 2020

We were totally ripped off either by Europcar or QeeQ, or both

Reviewed: Sep 20, 2022

Pick up took some time due to another person's issue, with us it was quick. The car we had tires were near the end of life and should be checked. Except for that, perfect. Waiting for the deposit to be returned.

Reviewed: Oct 1, 2021

They didn’t have my car so I had to pay extra for a different car.

Reviewed: Jun 11, 2019

At pickup there was only one clerk and a few large groups waiting, which made the wait really long. Nowhere any signs to find the pickup location, plus we didn’t get the 4 door car as we had reserved and paid for. Car we got was quite nice, just not what was ordered.

Reviewed: Oct 1, 2021

Rhodium in Gerona is operated by Gold Car who look for ways of charging you extra.Their new one is to take a deposit for the tank of fuel which is only refunded if vehicle is returned newly filled up. If they need to top it up you are charged the cost of the fuel plus a €60 service charge! Check your contract very carefully when you collect the car as they have previously added extra insurance cover I had declined.

Reviewed: Sep 27, 2019

First car I was allocated, had many dints and scrapes, none of which were marked on the hire contract. Had to return back to the office where they changed the car. Was shocked to be charged for a tan of fuel when collecting the car on a full-to full-agreement . I am waiting for confirmation I have received a full refund without any handling charges.

Reviewed: Aug 7, 2019

The car booked was not available and I was forced to take a 9 seat minibus for the first 2 days of the holiday, stopping us from doing what we wanted to do on those days. Once I had swapped to the correct car it was all perfect but this had been spoiled a little by the first experience.

Reviewed: Aug 29, 2019

We didn’t get the 7-seater we booked - instead they gave us a 5-seater. Customer service was very, very slow. It took us an hour to pick up the car even though there was only one other customer picking up. Shuttle bus was not signposted at airport and we were not informed by email.

Reviewed: Aug 1, 2019

Goldcar tried to con me out of additional costs, adding insurances I didn't need and even to now, after the rental I'm still sure they added things to the contract I didn't need. They are thieving con men and I will never, ever use the company again and will be actively publicising their scam and for people not to use them.

Reviewed: Aug 27, 2019

Hertz overcharged for the car by a day so had to call customer services to get refund. Still waiting for this. Nobody to check and agree condition of vehicle on collection or drop off

Reviewed: Jul 18, 2019

Did not provide me with a report showing pre-existing scrapes and dents. Car was unwashed and not very clean inside, dusty dashboard indicates a poor cleaning process. Overall great value rental, but car should be clean in advance.

Reviewed: Jun 22, 2019

The car had significant bodywork damage but this was pointed out by Thrifty before pick up. Otherwise all good.

Reviewed: Jun 2, 2019