10 Car Rental Brands at Lanzarote Airport (ACE)

The overall experience was great. There was no hard selling, and even if you don’t purchase insurance, they won’t pester you endlessly.

Reviewed: May 13, 2025

was good. didn't realise there was an extra charge for emergency breakdown and another charge for fuel fee even if you return it full. Don't like the hidden costs but otherwise all was good.

Reviewed: Aug 13, 2019

We waited around 30/40 minuties in the collection que for our vehicle, service seemed really really slow for each customer even though there were two members of staff dealing with customers and a third behind a computer. When it eventually came to our turn, we were told about the deposit if £1950 to put onto a credit card this was fine as we had taken out our own damage waiver Insurance. The staff member asked if we wanted to upgrade so £0 deposit on a credit card when we said no thankyou she seemed quite shocked and checked we were sure. We had booked a group c vehicle c4 cactus or similar, we were given paperwork to sign for a vw polo when we questioned this and asked is that not smaller will we fit, we were told yes you will be fine there is only three if you. We said we would go see the car and see if the size was enough for us as we just wanted to get on our way after a long wait. We walked away and decided to look online, seeing that a vw polo is smaller and is group b vehicle we returned to the desk again and joined the que after a few minutes the lady that had served us noticed we were back and approached us we explained about the different group and that we would just like the car we booked and paid for in the same group. We waited again and after a few phone calls we were then allocated a Hyundai i30 and so went to collect that. While waiting for the car to arrive we saw the couple before us who had still not left either they were on there third car the first one had an issue (can’t remember what) and the second one had a flat tyre they had been told it’s fine just take the car and you can get the tyre blown back up. Why would any customer just landed for there holiday want to do that?? And what if it couldn’t simply be blown up? This demonstrates really poor customer service. At the desk when we asked about getting the polo we were told there are no c4 cactus we’ll surely then you should upgrade us if you don’t have what we purchased not downgrade

Reviewed: Aug 10, 2019

It did really. Almost new car .only done 1000 kilometres.

Reviewed: Aug 7, 2019

Tried to charge me for fuel but had to show them it was Full to Full. Then gave me a van instead of a car and said they didnt have anything else. Was asked to come back next day and picked up a better car. Hassle but worth it in the end

Reviewed: Jul 14, 2019

The service was excellent.

Reviewed: Apr 6, 2025

It was my first time renting a car through QEEQ, and the process was excellent and convenient.

Reviewed: Feb 20, 2025

Satisfied

Reviewed: Dec 10, 2024

Very satisfied!

Reviewed: Aug 25, 2024

The service is good.

Reviewed: Jun 2, 2024

Very satisfied

Reviewed: Feb 20, 2024

Reviewed: Oct 31, 2023

Chose an upgrade on pickup as originally chosen vehicle looked small. Upgrade cost was reasonable. Hand over was good, shuttle transfers good and return was smooth.

Reviewed: Feb 10, 2023

there were very small scratches on the driver door which were not mentioned in the report, due to bad lighting in car pick up you could not see it, I only saw this on last day when putting petrol at the gas station.

Reviewed: Oct 5, 2021

Great little car. Counter staff friendly and helpful. They did try to sell us extra insurance which we didn't need as had our own and also try to sell break down insurance, which I really do think should be included in the rental rates, but you don't have to buy it and given you are renting fairly new cars anyway we took the chance and did not pay extra for this. Other than this a great all round service.

Reviewed: Dec 3, 2019

Good service

Reviewed: Jul 24, 2020

Efficient,courteous and pleasant staff.

Reviewed: Mar 11, 2020

Used before and never had any issues. Car was full of dents and scrapes. Was a very tired vehicle with over 50,000km on the clock

Reviewed: Oct 22, 2019

The price was very cheap. So cheap that you would think how can they rent a car at this price and make any money. But the English woman at the counter was not very nice. She didn't smile once and all she did was tell me how much I was liable for when I turned down the insurance. And then tried to tell me I needed to have an international drivers license and I would be fined if I was stopped and didn't have it. This is not stated in their terms and I have rented many times in Spain before with no issues. So they were very pushy and not very nice but in a way it was worth it because the car was so cheap.

Reviewed: May 3, 2019

Less time spent on trying to get me to upgrade insurance.

Reviewed: May 1, 2019

I had purchased excess insurance prior to travel, but had communication problems at the rental desk. Although I eventually realised that my credit card was scanned for insurance & fuel deposit only - I presumed I was being "charged" for these services. I was therefore reluctant to hand over my card. It would make sense to have this explained to me prior to travel or on an information sheet at the rental desk

Reviewed: Mar 10, 2019

Minor issue was that the car needed servicing (dashboard alert light was on) at 13k km. Not a prob for us though.

Reviewed: Jan 2, 2020

Car was fine and service great

Reviewed: Aug 25, 2019

I ll give 5* for Orlando. Only thing it was difficult to find the shuttle bus for me. The car was clean inside and quite new. We highly recommend it. Thank you

Reviewed: Jun 8, 2019