21 Car Rental Brands at Palma De Mallorca Airport (PMI)

The service was very enthusiastic and excellent.

Reviewed: Oct 21, 2025

The platform included full insurance, but during car pickup, they required us to purchase another full insurance before we could take the car. We were told that without it, any damage would incur a 1250 Euro charge. It seems like the platform and the rental company didn't coordinate well, which wasted a lot of my time. There was already a queue during pickup. Both pickup and return locations were fairly easy to find; just follow the signs. Since the Volkswagen we booked was out of stock, the rental company upgraded our car. The staff member was really very nice. The car had screen mirroring and a reverse camera. Be sure to check the fuel type while refueling. Turns out this was an X1 diesel version.

Reviewed: Oct 5, 2025

Our car rental experience was an absolute disaster. When we arrived at the rental company, there were over 50 people waiting — many of them literally sitting or lying on the floor. Despite having a reservation for a specific time, we had to wait more than two hours to collect our car. The service was appalling. The staff at the counter were extremely rude and unprofessional, offering no help or explanation for the delay. The situation at the key collection point was just as bad — chaotic and poorly organized, with staff showing no courtesy or basic customer service. Same for the drop off service. I would not recommend this company to anyone. It was a truly frustrating and disappointing experience.

Reviewed: Jul 14, 2025

The service was excellent.

Reviewed: May 23, 2025

Reviewed: Oct 27, 2024

The directions at the airport were clear. This was my first time renting a car abroad since the pandemic, and I forgot some of the European processes, which made me spend quite a while at the counter discussing things. For instance, I bought insurance on the platform but still had to pay a deposit (this is just a regular car rental deposit to cover fines or penalties, if any). Additionally, there was a fuel tank deposit, which is refundable as long as you return the car with a full tank; it's just another form of security. QEEQ remains as reliable as ever, offering clear instructions and being as convenient and efficient as it was before the pandemic. I chose a leading local rental company instead of a global one, and the service was very convenient.

Reviewed: Oct 20, 2025

The queue was incredibly long. This was the first time I encountered a 30-minute wait for picking up a rental car, probably because the price was cheap. RecordGO had over ten service counters and eight self-service machines, yet the wait was still very long! There were two types of deposits: 1. €129 fuel deposit, 2. €1200 insurance deposit. The process was relatively smooth overall. Right before returning the car, I refueled until the pump clicked at the nearest gas station to the airport, then drove about 1-2 km to return the car. However, the staff said the tank was not full??? I was confused and explained that I had only driven 1-2 km, and the staff replied, 'OK, no problem, it's fine!' But the next day, €69 was deducted from the fuel deposit, and I only got back about half of it! Absolutely ridiculous!

Reviewed: Oct 7, 2025

Excellent service, no tickets received yet. The return navigation is quite complicated, so make sure to allow enough time!

Reviewed: Sep 27, 2025

The store is easy to find with clear directions.

Reviewed: Sep 18, 2025

The service was excellent!

Reviewed: Sep 18, 2025

When returning the car, we passed by a gas station about 10 kilometers from the rental location and filled up the tank. Upon arrival, we were informed that fuel refills must be done within 5 kilometers of the store. They asked us to refill it nearby, but it only cost an additional 1 euro to top it off... Unbelievable! This is the first time we’ve encountered such strict rules. The worst part was the time wasted, as we were heading to the airport after returning the car.

Reviewed: Oct 12, 2025

The service process is very orderly.

Reviewed: Jan 2, 2024

Car was strached in many places around the vehicle, was dirty on the outside and the amutomatic roof needed some corrections at the openig system in the trunk to work properly.

Reviewed: Jul 28, 2020

Reviewed: Jan 1, 2019

It's okay, but the wait time for the airport shuttle bus was quite long. It's best to allow an extra 20 minutes.

Reviewed: Oct 7, 2025

Not bad, but they asked me to add insurance and I refused.

Reviewed: Aug 27, 2025

The service was quite good. Vehicle inspection was very thorough, so it's essential to purchase full insurance.

Reviewed: Jul 30, 2025

The pick-up and drop-off process is simple and efficient.

Reviewed: Jul 21, 2025

Reviewed: Jun 29, 2025

After picking up my luggage, I could immediately see the car rental counters. You need to take a number at the storefront and wait for your turn to proceed with the rental. The entire process was very smooth. After mentioning that I had purchased QEEQ's insurance, they just informed me that I would be responsible for any issues and did not try to upsell additional insurance. The deposit was 300 euros. The car I received had several scratches, but the rental company emailed a report listing all the pre-documented scratches. When picking up the car, I compared it against the report and was advised to promptly report any other issues to the staff. For the car return, simply navigate to the terminal and pay attention to the 'car rental' signs near the airport. Just follow the signs, and everything will be fine.

Reviewed: Sep 17, 2025

Excellent!

Reviewed: Jul 21, 2025

Overall service was acceptable, but the car was old. The car inspection was done on the spot when picking up and returning, and the deposit was refunded immediately.

Reviewed: Jan 25, 2024

Car not in particularly good condition. Inside of the windscreen was incredibly smeary - not ideal when driving at night with oncoming headlights meaning you couldn’t see much at all.

Reviewed: Sep 26, 2021

Counter staff were insisting our insurance wasn’t good enough, saying they hadn’t provided it so we needed to another €50... I had to insist I was happy that I’d bought all the cover I needed, but did feel pressurised.

Reviewed: Jul 23, 2020

Pretty good.

Reviewed: Aug 15, 2025

Reviewed: Aug 1, 2025

Very satisfied

Reviewed: Jul 15, 2025

Very good, a pleasant experience.

Reviewed: Jul 15, 2025

The service was good overall, but the business is extremely busy. I had to wait in line for almost an hour to pick up the car, so plan your rental time accordingly.

Reviewed: Jun 21, 2025

Pretty good, met expectations.

Reviewed: Oct 13, 2024

Pretty good.

Reviewed: Jul 19, 2025

The fuel tank was full, but CarPlay didn't work; however, the service at the store was excellent.

Reviewed: Jun 20, 2025

Apart from the store being a bit remote, the service was excellent. I opted for full insurance, and there was no car inspection during pickup and return. Extremely smooth experience!

Reviewed: Feb 28, 2025

Just like in goldcar, you will pay many times more.

Reviewed: May 31, 2019

Reviewed: May 29, 2025

Reviewed: Oct 15, 2024

Reviewed: Oct 12, 2024

Easy to find and pick up

Reviewed: Aug 3, 2024

Reviewed: Jun 16, 2024

Quite satisfied.

Reviewed: May 25, 2025

The service was great and very friendly.

Reviewed: Aug 11, 2024

Reviewed: Jun 3, 2024

The service was excellent, the car was almost brand new with just over a thousand kilometers.

Reviewed: Apr 29, 2024

The service was excellent, very fast, and the car was very new.

Reviewed: Apr 2, 2024

The service was excellent. We couldn't find the floor to return the car, so the staff took us to the fourth floor and drove the car to the return point. Although there was a language barrier, they were very nice, and communication was smooth. The service was thorough and considerate. Highly recommended, every step was flawless.

Reviewed: May 23, 2025

Reviewed: Feb 17, 2025

The upgrade to a Mercedes was very satisfying.

Reviewed: Jan 6, 2025

The car rental service is very professional.

Reviewed: Jan 1, 2025

Handled the incident promptly.

Reviewed: Dec 30, 2024

I returned to the desk when I discovered there was additional damage on the car at pickup. This is quite a long walk back into the terminal. Agent at the desk was dismissive, told me it was minor and that it was "impossible" to add the additional damage onto my rental agreement, and that it should be reported when I drop the car off. There was no one to report it to when I returned at the end of my trip. Received an email a few days later attempting to charge almost £200 for damage to an alloy wheel which was there when I picked it up. Luckily I had pictures but it took a very long phone call (over 40 mins on hold) and further emails to resolve the issue and cancel the damage charges. Avoid Budget in Palma!

Reviewed: Feb 14, 2025

The service attitude was excellent. Despite a long queue, they patiently answered all questions, and they didn't show any displeasure when I declined to buy insurance.

Reviewed: Aug 27, 2024

Wait for pick up excessive. Car almost new / good. Collected a Citroen c3 - dog of a car. Return smooth.

Reviewed: May 14, 2024

There were so many frustrated people in that queue at the airport. For pre booked cars. There was anger and frustration

Reviewed: Sep 9, 2019

Good but the car not what I expected! The gave i10 and I was welling for fiat 500

Reviewed: Jun 24, 2019

great experience/ really excellent company - good prices/ fair

Reviewed: Dec 26, 2024

Very satisfied

Reviewed: Jul 25, 2024

Reviews on internet scared me but the whole proces was smooth and staff was very friendly. If you take the insurance you can't have any issues. Rental price is low, insurance is reasonable so in total it is okay.

Reviewed: May 7, 2019

Fairly satisfied, but had to wait.

Reviewed: Dec 11, 2024

Reviewed: May 2, 2024

I booked a mini but they said they never had a mini and gave me a Skoda instead. But it was a new car, so it's acceptable.

Reviewed: Jul 22, 2020

Reviewed: Sep 6, 2019

Reviewed: Oct 9, 2024

Reviewed: Jul 30, 2024

I did not like the car given as the gear box was difficult to use

Reviewed: May 2, 2024

Very efficient. Free upgrade !!!

Reviewed: Dec 5, 2022

Car was upgraded at a discounted additional cost to an SUV.

Reviewed: Nov 15, 2022

Very helpful and friendly staff. Not a long wait, but about 15 min. The car was good and we had no issues.

Reviewed: Jun 24, 2022

The woman at the counter at pick up was excellent!

Reviewed: May 12, 2022

Didn’t need the hard push for extra insurance as we had already bought it

Reviewed: Oct 8, 2019

Satisfied, but communicating with the staff requires some patience due to the language barrier.

Reviewed: Nov 7, 2018

The first car I was offered had damage on every panel, the heater/AC controls were faulty & the wiper blades were split. The second car, although had damage to the paintwork, everything else was ok. Staff was polite & changed the car without a fuss.

Reviewed: Aug 15, 2022

Prepare to wait a LONG time to pick up your car, and for there to be no signs at the airport to get you to the bus.

Reviewed: Oct 8, 2019

Fairly lengthy delay on pick-up, car ok but a lot of minor scuffs and scratches. Drop-off fine with no delays.

Reviewed: Sep 18, 2019

No hidden extras and give me my money you're holding

Reviewed: Aug 8, 2019

Love the car, customer service disgusting, made us wait over 1 hour for the keys when they where already in the office waiting to be given to me, tried selling me more insurance and tried scaring me just in case I crash. Need signs outside their company so you can find the place.

Reviewed: Aug 5, 2019

unclear as to where or how to get the transfer bus when found after a phone call ,then quite a wait for it to collect us, then a very long wait to book in to collect the car, collection/booking in process unclear and a very aggressive attempt at upselling by the staff

Reviewed: Jul 17, 2019

I didn’t hire the car as they wouldn’t hire the car to me at the price I had hired it on easyrentcars (c £30). They said the insurance provided by easyrentcars was insufficient and wanted to charge me over €300. This is the second terrible experience I’ve had between easyrentcars and the rental company in one summer. I had to go and rent a car away from easyrentcars as the service simply did not work.

Reviewed: Oct 4, 2019

Would of helped to have better instruction to find Interrent desk which was tucked away at the other end of the airport

Reviewed: Jul 15, 2019

Collection staff were rude Collection point not by luggage belt 4

Reviewed: Apr 30, 2019

Long waiting line, assistant at the counter attempted to sell additional services by simply not telling the truth about contract terms (she called one of the additional services a "local tax").

Reviewed: Sep 25, 2019

It's same Goldcar scam but under Rhodium brand. They lie to you to make you buy additional insurance. The pickup location was described bad, I needed to find it on my own. I just got fuel refund which is missing 25 euros (I refuelled to 100% 10 minutes before dropping of the car), time to start getting back my money

Reviewed: Sep 3, 2019

I was 1 mile from the airport and intended to fill up the gasoline but the car's engine malfunctioned and became very dangerous so I could no longer drive the vehicle. It was not safe for me to proceed with filling up the gasoline tank. The issue was that the engine began to rev up at an accelerated rate of 5 on the tachometer despite my foot was on the break and the vehicle was at a stop. I had no other choice but to put the car into park, pull up the emergency break and turn the vehicle off to avoid throttling into oncoming traffic. Even with the car in ‘park’ the engine was still revving to a 5. As you can see, this car was not safe to drive. I was terrified and almost lost my life had the cur lurched again as it was trying to do, myself and others would have surely been dead. I was infront of Lidos Cuidad Jardin and left the car in the parking lot. It was not safe to operate further. Therefore I was not able to get gasoline and instead had to call a taxi to the airport. This was not only a terrifying experience but highly inconvenient for me to have to call a taxi on a busy road with all of my luggage because the car I rented and trusted would get me back to the airport safely instead malfunctioned and almost cost me my life. I’m disappointed to see I was charged $105 for gas after all of the trouble you caused me and ruined the end of my vacation by putting me in great danger. I would like refund for 1) the $105 for gasoline because it was impossible for me to refuel give the vehicle’s faulty condition and 2) the entire cost of my rental for this inconvenience and trauma you have caused me at the end of my vacation $363.26 ($292.68 + $70.58). Lastly, please get this car fixed before putting other customers lives in danger – this car is not safe.

Reviewed: Jul 7, 2019

The car was as expected. Counter staff polite and helpful.

Reviewed: May 12, 2019