Guest reviews

• Europcar

  8 - "Satisfied overall, except for vehicle maintenance. The exterior was clean and new, but the engine oil light came on the second day, and I had to buy oil to refill it myself! The steering wheel vibrated at high speeds."

• Enterprise

  8 - "Not bad, both pickup and drop-off were relatively quick, but the service lacked attention to detail. They didn't personally guide us to the car or inform us about which type of fuel to use, which wasted our time."

• Keddy by Europcar

  10 - "Very good, the reception staff were polite and enthusiastic. They did not push insurance or similar services."

• Rentscape

  4 - "Hard to contact."

• Budget

  10 - "Good."

• National

  6 - "Average service."

• AVIS

  10 - "The service was excellent."

• Europcar

  10 - "The staff was friendly and the car was easy to drive."

• AVIS

  10 - "Very satisfied with the service; everything was well-handled, and the rental process was simple with no obstacles!"

• AVIS

  8 - "It's acceptable."

• Budget

  10 - "Overall service was satisfactory."

• Europcar

  8 - "Overall, it's acceptable, but the car wasn't cleaned at all. The windows and exterior were very dirty. I had to get cleaning solution myself to clean it, otherwise the windows were completely covered in bug remains."

• Europcar

  10 - "Excellent"

• AVIS

  10 - "Convenient and efficient."

• AVIS

  10 - "The service is convenient and very satisfactory."

• Thrifty

  10 - "Overall, pretty good."

• AVIS

  10 - "The car rental process is straightforward and very convenient."

• Europcar

  10 - "Overall very good, just like the description. Since I purchased full insurance, I skipped the insurance they recommended, paid the deposit, and that was it."

• AVIS

  8 - "Originally booked a Peugeot 2008 with a pickup time of 10:00 AM. Arrived at the pickup location more than an hour early and was informed that an extra charge of €280 would apply if the car was picked up immediately. Decided to wait until 10:00 AM to avoid the fee. The vehicle provided was a Jeep with over 90,000 kilometers, covered in scratches. Negotiated to change the car but was initially denied. Upon further inspection, found that one of the rear seatbelts was missing a buckle. After confirming the issue, they replaced the vehicle with a brand-new Peugeot 2008. Only a €120 deposit was charged. The vehicle swap process was very smooth."

• Keddy by Europcar

  10 - "Overall satisfactory, the store was relatively easy to find, and there was no upselling. However, it took a bit of time to locate the designated parking area when returning the car."

• Europcar

  10 - "Satisfied"

• Europcar

  10 - "Very satisfied."

• Alamo

  10 - "担当者が素晴らしかった。 良い仕事をしています。"

• Keddy by Europcar

  6 - "Pretty good"

• Keddy by Europcar

  10 - "Satisfied"

• Europcar

  10 - "The price has gone up a lot compared to when I rented a car a few years ago, but the service is really good."

• Shouqizuche

  10 - "The French guy, whose name seems to be Mafh, provided excellent service! He was very friendly, and the staff also kindly helped me switch the car's language from French to English."

• Alamo

  10 - "Very satisfactory."

• Alamo

  10 - "Overall satisfied. Self-driving allowed us to visit attractions less frequented by tourists, enjoy delicious oysters, and see adorable Shaun the Sheep."

• Shouqizuche

  10 - "Excellent, the actual car model was Fiat 600."

• Hertz

  10 - "The service was quite good. Due to personal reasons, I arrived at the store late and couldn't get the reserved car model. I paid a bit extra and switched to a top-spec 3 Series, which was also nice."

• Enterprise

  10 - "Very satisfied, the rental company helped arrange the pickup location near the train station."

• Europcar

  10 - "The service was excellent. Despite my poor English, the front desk staff patiently explained everything!"

• Europcar

  10 - "Excellent"

• AVIS

  10 - "Overall, the experience was very good."

• Europcar

  8 - "The return process is unclear. After returning the car, there's no receipt provided. How can I prove that the car has been returned?"

• Alamo

  10 - "The service was excellent! They even upgraded the vehicle! The entire process was smooth and very efficient."

• Europcar

  10 - "Not bad"

• Europcar

  8 - "The guidance signs were very unclear."

• Europcar

  10 - "The Europcar staff in Avignon was humorous and enthusiastic, providing a detailed explanation of the car's various functions. Returning the car was also very convenient; just pay attention to the signs inside the airport to locate the rental car return area. It's recommended to purchase full insurance directly from the rental company to avoid disputes."

• Europcar

  10 - "Not bad."

• Alamo

  10 - "Excellent"

• Europcar

  10 - "The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee."

• Europcar

  10 - "Satisfied"

• AVIS

  10 - "Truly the top-tier of car rental companies."

• Alamo

  10 - "Perfect"

• Alamo

  10 - "They assigned a Fiat, which is quite spacious and decent overall. The rental process was straightforward; I thought it would be complicated, but it turned out to be simple—just go, complete a quick procedure, pay, and pick up the car. During pickup, they gave a brief explanation of the car's condition, which was fine, but as a first-time renter, a more detailed introduction would have been helpful. However, I figured things out on my own later."

• Alamo

  8 - "Satisfactory"

• Europcar

  10 - "Very good."

• Europcar

  2 - "When I arrived at the store, the car I had reserved was unavailable. They offered me two options: either pay an extra 500 euros to rent a sedan or add nearly 1000 euros for a larger BMW X5. Since my reservation pick-up time had passed, refunds were not allowed. Ultimately, I had to pay three times the original price to rent a car. The service attitude was terrible, the pick-up process was slow, and their stance was basically 'either pay more or forfeit the prepayment.' I've had over ten years of car rental experience across many countries, but this was my first time booking through Zuzuche, and it turned out to be a very disappointing experience."