18 Car Rental Brands at Bordeaux Airport (BOD)

Not bad, both pickup and drop-off were relatively quick, but the service lacked attention to detail. They didn't personally guide us to the car or inform us about which type of fuel to use, which wasted our time.

Reviewed: May 5, 2025

Satisfied

Reviewed: Oct 20, 2024

The service was excellent and friendly. It was very convenient to return the car.

Reviewed: Jun 1, 2024

Reviewed: Jul 7, 2023

Our flight is late and we arrived at 23:45. No one was waiting for us to rent us a car. My husband was sleeping on the bench in the airport. I with kids took a taxi to the camping for 120 euro. It was totally impossible to contact nobody in order to ask to stay till we come (for fee).

Reviewed: Sep 20, 2019

All good, thanks

Reviewed: Feb 18, 2025

We could not process the €1,100 deposit on any of our credit cards- so forced to buy the €300 premium insurance. After car hire finished we were sent a bill for €106 for cleaning fee and let delivery.... this was NOT communicated to us before we took the car hire. So for a $200 car hire we have now payed in total $800 !!!! This is ridiculous. And something we simply cannot afford. We will be contacting our credit card company to dispute the final charge. And very disappointed with this experience. Alan and elizabeth peacock

Reviewed: Oct 9, 2019

Terrible customer car on collection outside at cars & cleanliness of car really bad!

Reviewed: Aug 7, 2019

Counter staff and pick up staff were very helpful.

Reviewed: Jul 24, 2019

On arrival to collect the car I was told incorrectly that I had no insurance and had to buy some. This was incorrectly sold to me as I had basic insurance. I tried to cancel but was told to contact them directly which I was unable to. Plus the pin card machine didn't work so an additional amount was debited to my card as a "holding deposit" in case I returned the car without a full tank of petrol. So basically 212 euros later I was able to get on my way. Very unhappy with how the man on the desk lied about the insurance. I am still waiting for the deposit to be credited back again.

Reviewed: Jul 18, 2019

Great

Reviewed: Oct 23, 2024

The car was clean and well equipped. Built in navigation was a bit of a bonus. We appreciated the six gear transmission. We rented a Dacia--I wish they had those in the United States. All in all, Budget did a fine job. Checking in and out were simple. My only criticism is that the Budget representative sought to get u to take Budget insurance, when we had already paid for the upgraded insurance package with QEEQ. But we simply declined and all was fine.

Reviewed: Sep 23, 2022

Car was clean and perfect for what we wanted. When we dropped the car off my wife realised after 20mins that she had left her mobile phone in the car and we were in the airport building. The staff were great as the returned the car from where it had already been taken, found the phone and got it back to my wife within 5-10mins.

Reviewed: Aug 31, 2022

the car could barely go to 40 km/h in the mountains. Otherwise it fit our purpose. We couldn't reach budget but somebody was able to go at the counter to change the dates and they did.

Reviewed: Aug 15, 2022

Had to wait 2 hours in total to get the car even if I booked online. Very low service. Waited one hour and a half standing at queue and only 6 customers in front of me. After this, had to wait another 30min. outside for the car and I didn't get the car I booked.

Reviewed: Sep 7, 2019

See above

Reviewed: Oct 12, 2024

There was empty bottles of window fluid. It was a little crisis! The car should me clean before deliver to the customer

Reviewed: Aug 16, 2024

The Rentscape agent was kind, welcoming, and made an effort to get us a vehicle 30 minutes before our appointed time. Good marks! The agency does not accept American Express which caused us some consternation as we used this card to book on Qeeq and Amex Assurance covers rental cars in France. the vhecile was not a recent year Audi and lacked some basic "mobile pairing" features. It also was not spotless. Rentscape should update it's fleet, accept American Express and be very attentive to exterior car cleanliness.

Reviewed: Sep 24, 2024

The car was perfect for the purpose of my booking … moving things around. Even though it was damaged when I picked it up but the staff member took a video and acknowledged all the little defaults. The staff is always very pleasant and professional.

Reviewed: Mar 3, 2024

The staff at the desk were welcoming and spoke good English. However, we were charged more for a larger size car as the staff informed us that no cars in our booked category with built-in Satnav were available. This added to the cost of our hire.

Reviewed: Sep 3, 2024

Excellent service.

Reviewed: Aug 17, 2024

The first car they tried to give us was very unclean inside with what looked like flakes of skin everywhere. They also made us wait half an hour because we had arrived half an hour early. The eventual car which we received did not have a lot of the damage which the car had, properly listed on the form. They were unwilling to either look at the damage or change the form.

Reviewed: Aug 8, 2022

I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time. I waited the 3.5 hours. They gave me the car that they were going to charge me 70€. This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.

Reviewed: Oct 30, 2021

The return process was a little unclear as I was asked to sign an electronic device but not told what I was signing for. Also still not seen if my deposit has been refunded. At pick up was advised of a massive excess if I didn't purchase further cover. I have annual cover so declined

Reviewed: Nov 4, 2019

Excellent contact less pick up and drop off

Reviewed: Aug 7, 2024

Car was fine. Guy at the counter was very aggressive in upselling insurance etc. Made it seem like it wasn't optional. I had to challenge him to get him to remove the extra insurance and he said "we should at least add the breakdown cover for only €5 per day" and made it sound like I had no choice. Was not a pleasant experience.

Reviewed: Jun 7, 2023

Waited a very long time in the queue but when we got to the front, Liam was extremely helpful

Reviewed: Jun 6, 2022

Queue too long and slow at pickup. Staff absent at times on dropoff

Reviewed: Jul 3, 2019

Drop off could have been better. Made me move between two offices in the rain and both did not want to do the final check of the car.

Reviewed: Mar 12, 2020

Utterly appalling pick up experience. Huge very slow queue. Way way worse than all the other rental car people at the same airport and time. Incredible that they had apparently made no effort to staff up or flexibly on a very busy Saturday and their process was itself useless - very paper driven rather than online and ready in advance which again the other companies had done (a relative was picking a car up from Budget so we had direct experience of that on the same day). in short - hugely disappointing.

Reviewed: Jul 29, 2019

Friendly and hospitable

Reviewed: Jun 5, 2016

Reviewed: Feb 16, 2016

Was disappointed with how extra insurance was sold/explained. Difference in what was said to what was actually covered leading to ambiguity on return of car with a puncture. Initial car damage indicated damage to front right wheel where puncture occurred after the fact with no obvious damage to tyre other than punctured tyre had some damage in region of listed damage so concerned that on return told that I was liable for £180 when told on collection we were covered for everything other than damage to windows and mirrors so pretty disgusted with all the ambiguity.

Reviewed: Mar 10, 2020

Worst vehicle condition ever! Can told that I damages below 5 cm do not need to be recorded, after return charged 120 Euro! A SCAM! Never use Internet again!!!!

Reviewed: May 28, 2019

The new tablet damage system was a nightmare but this may have been the assistant didn’t know how to use it. The previous carbon-copy paper system worked much faster

Reviewed: Mar 14, 2019

Like: Price
Dislike: Furthest location from airport terminal of all the hire companys. The car gearbox was worn /no surprise!

Reviewed: Sep 15, 2018

Long wait as computer system down. Staff were very pleasant.

Reviewed: Feb 7, 2020

Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

Reviewed: Nov 26, 2019

Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did. Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.

Reviewed: Sep 3, 2019

Take a ticket and join a long queue, then charge extras left right and centre. A rip off.

Reviewed: Aug 26, 2019

Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

Reviewed: Aug 19, 2019

polite friendly staff

Reviewed: Aug 11, 2019

We booked with Rhodium to avoid Goldcar following a poor previous experience despite it being £30 more than Goldcar. On arrival we discovered they are in fact the same company and had to wait over 2 hours to pick up the car at Bordeaux airport. This is apparently ‘normal’ for this company. The customer service when we went to pick up the car and found the car was covered in a sticky substance was extremely rude. We also had to wait 45 minutes in the heat to drop off the car on return. I will never use this company again.

Reviewed: Aug 5, 2019

Every time I use Goldcar ( despite booking Rhodium or east rentals! ) I am pressured by counter staff to spend more money. This is unacceptable and will therefore consider going elsewhere.

Reviewed: Jun 2, 2019

The staff appears constantly overwhelmed and the wait times are unacceptable (second time this year I rent from this location). There was a line snaking out the door to return vehicle and I had to use the key drop off else I would have missed my plane. They should invest in the same technology as other Hertz/Thifty locations where staff meets incoming cars with hand held device that checks customer out. Last time I picked up a car from this Hertz location it took over 45 minutes to get out! I will definitely make sure I rent from one of the other agencies next time I'm in BOD.

Reviewed: Jun 18, 2019

The staff at the company were very friendly.

Reviewed: Jul 26, 2017

Counter staff were very helpful and because if a short delay they gave us the booster seat for free

Reviewed: Jun 17, 2019

Really helpful, going the extra bit for customer service. Thank you

Reviewed: Apr 20, 2019

Like: I got an upgrade
Dislike: They charge extra money after handed the car without inform you me. Also I tried calling so many times no pick up.

Reviewed: Aug 8, 2018