The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

Reviewed: Aug 31, 2025

Thank you very much

Reviewed: Jul 13, 2019

They promoted optional insurance.

Reviewed: Jul 18, 2025

The gentleman who assisted us spoke very good English. He verified some basic information and asked about insurance. We mentioned we already had full coverage, and he didn't try to upsell us. A €300 pre-authorization was made on our card, which he said was a deposit and would be refunded later.

Reviewed: Feb 26, 2020

Reviewed: Oct 29, 2023

Very satisfied

Reviewed: Aug 6, 2023

Very good

Reviewed: Aug 9, 2019