12 Car Rental Brands in Austin, Texas, United States

Friendly staff at the front desk

Reviewed: Oct 20, 2025

Very convenient.

Reviewed: Aug 31, 2025

The staff was very patient. They couldn't find my added driver information in the computer system, but they patiently waited while I looked for the details in my mobile order. The confirmation was received quickly.

Reviewed: Aug 29, 2025

Very satisfied!

Reviewed: Jul 18, 2024

Few people, smooth pickup process

Reviewed: Nov 6, 2021

Very satisfied

Reviewed: Sep 26, 2025

Very satisfied.

Reviewed: Sep 14, 2025

The service was excellent.

Reviewed: Sep 4, 2025

Even late at night, other counters are available to assist.

Reviewed: Aug 1, 2025

Very satisfied.

Reviewed: Aug 1, 2025

It's okay, but the additional charges later were unreasonable.

Reviewed: Sep 25, 2025

The front desk service was friendly, explanations were detailed, and the service attitude was excellent.

Reviewed: Sep 23, 2025

The car was easy to drive, the process of picking up and returning the car was smooth—an excellent experience overall.

Reviewed: Sep 15, 2025

You do not expect a hire car to break down after 2 days with 18 miles on the clock. I felt the staff who gave me the replacement car just wanted me gone. The second car was ok

Reviewed: Mar 4, 2025

Great and hassle-free.

Reviewed: Feb 23, 2025

Very good

Reviewed: Jul 28, 2025

The car rental experience was fantastic.

Reviewed: Jul 28, 2024

Easy procedures, friendly staff, and good vehicle condition.

Reviewed: Mar 24, 2024

It was Fox car actually.

Reviewed: Dec 17, 2023

The sign for Europcar could have been bigger and displayed on the wall as the other are. As it is, it is only a small countertop sign which is hard to see and located at a different desk.

Reviewed: Jan 28, 2019

It's okay.

Reviewed: Jul 28, 2025

Very good.

Reviewed: Feb 4, 2025

Very satisfied, simple and fast.

Reviewed: Sep 30, 2024

Very good

Reviewed: Jul 17, 2021

Hertz was very helpful and courteous.

Reviewed: Sep 22, 2019

Satisfied

Reviewed: May 18, 2025

Very good.

Reviewed: May 12, 2025

Reviewed: Apr 3, 2025

I came on time and they asked me to wait two hours!!!

Reviewed: Feb 28, 2025

Great service and very friendly staff.

Reviewed: Nov 18, 2024

Excellent service

Reviewed: Oct 5, 2024

The car was perfect for our road trip. It was in new condition with very low mileage. It was very economical and ran very smoothly.

Reviewed: Nov 30, 2023

We received a free upgrade as a special they just started.

Reviewed: Jul 22, 2020

They are one of the best I have dealt with among car rental companies. I try to book with them as much as I can.

Reviewed: Aug 5, 2019

Excellent service attitude

Reviewed: Dec 5, 2015

Charged $38 for liability insurance. Told them I only wanted bare minimum. Was not aware that I was required to buy the insurance.

Reviewed: Dec 22, 2022

We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.

Reviewed: Jan 29, 2020

I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.

Reviewed: Nov 27, 2019

Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.

Reviewed: Nov 25, 2019

I booked/paid for a mini-van and called Fox the day before to make sure everything was in place. I was informed that yes, everything was already paid and there was a mini-van booked for me. We arrived at Fox and was informed by the front counter staff where to go to pick up the mini-van. We got to the vehicle area and I handed a young man the paperwork. He looked at me and said there were no mini-vans left with an attitude that was like he would rather be anywhere but working there. There were 3 sets of keys hanging on the board, he looked at them and said I could have a Jeep SUV. We got to the vehicle and the black cloth front seats had something white that was spilled on them and the rear console/armrest was sticky. I started the vehicle and noticed that the gas gauge was showing 3/4 tank. We got to where we were staying, got wet washcloths/towel and washed off whatever was on the front seats and rear armrest. I also noticed there was 80,000 miles on the vehicle - seemed pretty high for a rental. I booked with Fox because they had the best price for a mini-van but that was not the vehicle I got.

Reviewed: Sep 30, 2019

This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.

Reviewed: Jun 27, 2019

I reserved a Impala or equivalent size car. First of all, the counter asked me to get a larger car with extra money, so I said no. Then, the counter kept refreshing the monitor to hold a car. It took more than 20 min. to get me a Rav4. I had to accept the car. The space is smaller than Chevy Impala, but could not wait more due to 2 little girls.

Reviewed: Apr 2, 2019

Our person at the pick up counter did the best she could however she was the only working and the line got very long. When we walked out to get our car we were somewhat shocked as the car we were given looked less than well maintained...no hubcaps on any of the wheels. Looked like it had 4 spares. (See pictures) When we asked to have another car we were told we would have to go back downstairs and wait in a very long line which we did not have the time to do. The car made some strange noises while we drove it and we often wondered if it was going to make it up a hill or two. Overall, this car really should not have been put out for rental. We were VERY disappointed and will be asking for a refund. As frequent travelers this was definitely NOT how a rental car experience should be.

Reviewed: Mar 26, 2019

Dislike: no final receipt

Reviewed: Aug 27, 2018