The car was great and the whole experience was great including the return of the car really efficient, however the car pick up took 40 minutes as the counter was understaffed or inefficient
Our flight arrived early in the morning, and the rental car agent was very patient. There were no sales pitches, and after completing the paperwork, he guided us to the vehicle and informed us about the return process.
Thrifty wasn’t prepared with the type vehicle I had reserved and tried to upgrade me to a van. After some firm discussion, they sent out for one ata different lot. Kept my original price but had to wait.
Unfortunately they didn't have a car ready for us and tried to talk us into a paid upgrade. We were on a tight schedule so the fact that a car wasn't ready and waiting for us and we were to wait for one to be delivered from another lot was unacceptable. in the end they discounted us. this made up for the fiasco in the beginning. They deserve another chance.
As for the car, it was adequate, no frills or added features but clean and attractive.
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