7 Car Rental Brands in Rochester, New York, United States

The service was great. They start work at 7:00 am, and I had an appointment to pick up the car at 7:30 am. There were two people ahead of me, and the procedures were completed by 7:50 am.

Reviewed: Sep 21, 2025

Very convenient.

Reviewed: Jan 21, 2025

The counter is directly across from the baggage claim, very efficient and convenient.

Reviewed: Aug 11, 2024

The rental company is Hertz. At the Rochester rental counter, only Hertz is available, and the cars are parked in the Hertz area. At the Buffalo rental counter, the two companies are next to each other, and their return locations are marked together.

Reviewed: Aug 26, 2025

Excellent

Reviewed: Aug 25, 2025

Not bad

Reviewed: May 23, 2025

Very satisfied.

Reviewed: Apr 20, 2025

Overall satisfied

Reviewed: Jun 21, 2024

Very satisfied

Reviewed: Jun 16, 2025

Satisfied

Reviewed: Apr 23, 2025

Satisfactory

Reviewed: Jun 3, 2024

Excellent staff very helpful and knowledgable car was great.

Reviewed: Jun 12, 2023

Both the car and the service were very good, the only area for improvement is the fact that we had a small accident in Canada and were unable to contact Budget by phone as all the service numbers in the US are not reachable from Canada

Reviewed: Aug 23, 2022

Reviewed: Apr 22, 2025

The staff was very nice and patient, and the process was highly efficient. They routinely asked if I wanted to add insurance, but it was completely fine to decline.

Reviewed: Feb 18, 2025

Pretty good.

Reviewed: Feb 8, 2025

Satisfied.

Reviewed: Oct 12, 2024

Very satisfied.

Reviewed: Oct 10, 2024

Counter staff upgraded after seeing amount of bags with no bureaucracy

Reviewed: May 16, 2019

Like: quoted price
Dislike: actual price was more because my flight came in early and I picked up at 11:10 instead of 11:30, then dropped off at 1:45 instead of 11:30. Was charged an extra hour. Be mindfull of your minutes or they will get you!

Reviewed: Aug 1, 2018