29 Car Rental Brands at Vancouver Airport (YVR)

Overall satisfied, there is an airport shuttle bus.

Reviewed: May 2, 2025

Experience was very disappointing. Pick-up: you either are partner with Routes or you are not. At the counter I got the rehearsed "they did not give us all the information" which is simply non sense. The additional amount we had to pay for the second driver (£113) was different from what mentioned in the booking (£94). When we asked for explanation they printed the email received from Europcar and none of the numbers made any sense at all (rate between GBP and CAD was over 2). Luckily enough we only had to pay for the additional driver and the difference was small, but it was impossible to understand what we paid and what we needed to pay from the information provided. Drop-Off: we had to wait in the pick up queue as no one was available at the return counter. After 20 minutes of wait we were told we could leave the keys to one of their representative - which we eneded up doing - if the car was in the same condition. Not an experience I'd like to repeat.

Reviewed: Sep 12, 2024

Please note that europcar has franchised this site to a local company

Reviewed: Sep 9, 2024

There is a receptionist who speaks Chinese.

Reviewed: Feb 17, 2019

We didn't pick up the car on the same day, but the rental company provided a shuttle bus to the store. However, the customer service attitude was average and their instructions were not very clear.

Reviewed: Oct 4, 2018

They promoted full insurance, but didn't push further after I declined. The service was good.

Reviewed: Apr 22, 2025

Everything was perfect, no extra charges or upselling.

Reviewed: Feb 24, 2025

The process was quick and the return was also very fast. Although the winter roads were not easy to drive on, I followed the tips provided diligently, paying close attention to road signs and drove carefully. Drivers here mostly follow the rules, so the journey was smooth and safe. Returning the car was simple, and the staff had a good attitude. Just pay attention to the 'car rental return' signs near the airport. The sign texts are in dark gray, so be careful not to take the wrong lane to quickly locate the return parking area.

Reviewed: Feb 7, 2025

The car rental process was very smooth. The staff's attitude was somewhat casual—they seemed indifferent. On the positive side, the vehicle return inspection was relaxed, easily passed, and they didn't push insurance sales. On the downside, it made me a bit nervous, as the information provided felt incomplete—like not being informed that I need to park the car in the car rental area upon return. This is quite crucial and could easily lead to parking in the wrong spot without guidance. There were no extra charges! Initially, a $600 deposit was charged on my card, and the bill indicated $280, which scared me a bit. In the end, after various refunds for the deposit and a fuel fee pre-authorization of $90 (full tank return), the final bill was exactly what the QEEQ app displayed: $160. However, the deposit refund hasn't appeared in my bank account yet. I'll verify and review again once it arrives.

Reviewed: Jan 22, 2025

Very satisfied, the pick-up and drop-off procedures were simple, and the staff had a nice attitude.

Reviewed: Oct 22, 2024

Over a month after I returned the car, they suddenly charged me 500 CAD without explaining the reason. I kept asking, but they never gave me a response.

Reviewed: Apr 17, 2025

Very satisfied

Reviewed: Apr 15, 2025

AVSI is the most satisfying car rental company among all. If the reserved vehicle is not available, they offer an upgraded version without additional cost.

Reviewed: Mar 8, 2025

Very good.

Reviewed: Mar 1, 2025

Avis have not returned my $750 hold/bond payment on the vehicle. Can QEEQ please follow up for me?

Reviewed: Feb 22, 2025

Positive feedback

Reviewed: Apr 16, 2025

Very satisfied.

Reviewed: Dec 2, 2024

The staff were not particularly enthusiastic, but their attitude was not bad either—more like a civil servant's demeanor.

Reviewed: Oct 29, 2024

car was new which is great and there are options to choose from too

Reviewed: Oct 14, 2024

It was a surprise to discover that the car I had carefully chosen was not available, I am not a car expert - and when alternative cars were offered that I had never heard about - and discovered that they were either too large or consumed too much fuel (compared to the one I was hoping to pickup) - I wished that Alamo had a option for the people waiting in the disorganised queue for 90 minutes to see a list of cars online they could see were available and reserve them … because this would Surely have reduced the length of time to process people (it seemed painfully slow).

Reviewed: Sep 25, 2024

After customs clearance, I received a call from the rental company right away, accurately guiding me to the shuttle bus location. The car was a Nissan model, very new with only 5,700 km. The only regret is that there was no option for extending the rental. Absolutely no upselling or unnecessary marketing.

Reviewed: Mar 17, 2025

Extremely satisfied

Reviewed: Mar 12, 2025

The main reason is it's very convenient. You can pick up and return the car directly at the airport.

Reviewed: Mar 2, 2025

Excellent

Reviewed: Feb 13, 2025

Very good

Reviewed: Feb 12, 2025

Very satisfied

Reviewed: Jan 14, 2025

It was truly excellent! After I called, they came to pick me up in no time. The paperwork at the store was processed very quickly, and the guy who picked me up was super nice. I’ll definitely rent from them again whenever I’m in Greater Vancouver.

Reviewed: Feb 27, 2025

Great service, including airport pick-up and drop-off.

Reviewed: Feb 26, 2025

Very satisfied, communication was easy and responses were efficient.

Reviewed: Dec 28, 2024

No upselling, easy communication.

Reviewed: Sep 18, 2024

The car was perfect, excellent condition. Henry in CNR was an absolute delight to have. Can’t recommend highly enough.

Reviewed: Feb 27, 2024

Very good, convenient and efficient, with good vehicle condition. Although the passenger-side wiper doesn't clean perfectly, it doesn't affect driving. The car is very fuel-efficient—an excellent choice overall.

Reviewed: Feb 20, 2025

The pickup service was average, and the car itself had some minor issues: there were strange noises and the steering wheel was misaligned.

Reviewed: Feb 18, 2025

It's quite convenient.

Reviewed: Jan 3, 2025

Overall satisfied. There were scratches on the car when picking it up, and I reported it on-site. However, upon return, vehicle inspection was ten times stricter than during pickup, and they didn't acknowledge the prior report from pickup. Luckily, I had taken photos before leaving the garage and uploaded them to the app. In the end, the person inspecting the car couldn't make a decision, so he called a supervisor, and I had to write the situation down on paper before completing the return process.

Reviewed: Nov 15, 2024

予想通りの車だった。ランクアップしてもらえたら嬉しかった。ただ、車の状態は特に問題なく走れた

Reviewed: Oct 22, 2024

Friendly staff

Reviewed: Jan 8, 2025

RAJ was outstanding and receiving the car. Extremely help filling out the contract. When returning, car was checked-in in 3 minutes. Van driver was prompt and courteous.

Reviewed: Jan 2, 2025

Very satisfied.

Reviewed: Sep 14, 2024

It took a long time to pick up the car, but the return process was very quick.

Reviewed: May 25, 2024

good a bit understaff but nice

Reviewed: Nov 7, 2023

The process from pickup to return was very convenient. I booked a Golf but got a Corolla instead, which turned out to be just as good. In fact, the Corolla's power and fuel efficiency were excellent—no wonder it sells so well. I will rent a car again when I come to Vancouver next time. Highly recommended!

Reviewed: Jan 3, 2025

Busy car dealership that also rents cars.

Reviewed: Dec 6, 2024

A very nice experience.

Reviewed: Nov 18, 2024

Overall satisfied

Reviewed: Oct 11, 2024

Satisfied

Reviewed: Sep 25, 2024

Good service

Reviewed: Oct 13, 2024

Had to wait and drive back to drop off the car. Independent operator, unreliable, lacks service awareness. Luckily, no issues occurred. Will not use next time.

Reviewed: Sep 15, 2024

Overall very good

Reviewed: Jul 12, 2024

Excellent customer service. The pick-up is not based in the airport but a lovely lady messaged me on Whatsapp when our flight landed to explain where to meet her. She picked us up right outside the airport and drove us to the car rental office to pick up the car. The lady also met us at the airport when we were returning the car to help me with filling the tank (I am from the UK and this was the first time I'd hired a car in Canada)

Reviewed: May 6, 2024

Todo bien, el auto cumplio con el proposito, sin embargo es un modelo no muy reciente (2011). La arrendadora está un poco lejos del aeropuerto pero en general bien.

Reviewed: May 28, 2022

運転しやすい小さな車がよかったのですが予約したより大きな車で運転しづらかった。 ガソリンが満タンには入っていなかったのですが英語が苦手で説明できないので泣き寝入りしました。

Reviewed: Oct 8, 2024

No waiting. Staff helpful and efficient

Reviewed: Aug 3, 2024

My flight was delayed and National was already closed when I arrived. An Alamo employee handled the situation, but I had to wait in line. I had reserved a car seat but waited for several dozen minutes before it was arranged.

Reviewed: Oct 4, 2024

National were very helpful and even upgraded our car. Very easy and professional throughout.

Reviewed: Jun 6, 2023

No issues at all, choice of vehicles available on the day, whole process was faultless.

Reviewed: Aug 19, 2022

Very satisfied, return process was convenient.

Reviewed: Nov 16, 2021

Great service.

Reviewed: Aug 16, 2020

Budget was great. We had tried to book through them initially but each time we went back to the site the price had gone up. Went through qeeq and got a good price for what we wanted.

Reviewed: Sep 21, 2024

Very satisfied, the car was almost new with just over 20,000 kilometers, and the pickup and drop-off processes were very smooth.

Reviewed: Jul 26, 2024

Satisfied

Reviewed: Jul 20, 2024

Really liked it

Reviewed: Jun 26, 2024

The staff was excellent and the car was in pristine condition, very clean and perfect performance

Reviewed: Jun 11, 2024

Excellent service, highly recommended.

Reviewed: Aug 27, 2024

Very efficient. We accidentally damaged their car, but the staff assisted us over the phone the entire time, didn't blame us at all, and were very proactive in resolving the issue. Made us feel very secure.

Reviewed: Jun 17, 2024

Very satisfied

Reviewed: Aug 14, 2024

Very good, it was a brand new car.

Reviewed: Jul 18, 2024

It was alright.

Reviewed: Aug 2, 2021

Great service, good car condition

Reviewed: Aug 19, 2020

Good service.

Reviewed: Aug 11, 2024

It's just okay.

Reviewed: Nov 6, 2020

They didn't have the car I wanted to rent at that time. The service attitude of the staff was mediocre. Later, another car was available for rent but the price was several dozen Canadian dollars higher. It seemed like they thought we couldn't afford it, which made us feel awkward and uncomfortable.

Reviewed: Feb 6, 2020

I clearly selected airport drop-off, confirmed it on the rental day, and the day before returning the car, they emailed saying I need to pay an extra fee for airport drop-off! Initially, they said it was okay but later changed their mind. I think it's unreasonable. I do not recommend renting from this company.

Reviewed: Aug 7, 2019

The office shuts at 8pm which was a bit inconvenient from drop off as we had a late flight.

Reviewed: Jan 23, 2020

Service was okay, but it’s far from the airport.

Reviewed: Oct 30, 2019

We spent over 2 hours waiting for the car.

Reviewed: Oct 17, 2019

They added "mandatory fees" that raised the price by 55%!!!! Discount Car is a SCAM!!! STAY AWAY

Reviewed: Aug 25, 2019

I only had the QEEQ translated driver's license and successfully picked up the car, all thanks to this company.

Reviewed: Aug 19, 2019

希望していたカーナビが装備されていなかった。

Reviewed: Jan 9, 2020

Car was nog clean, car had a lot of scratches and little damages.

Reviewed: Aug 7, 2019

The car was so old.

Reviewed: Aug 1, 2019

UC AUTO was amazing. They gave me my own car insurance and license plate. I rented a Honda and it was in great condition. Staff was very friendly and they even dropped us off at the airport when we returned the car. Definitely will use them today.

Reviewed: Jul 25, 2019

Long waiting for pickup. Car was not ready ( no gas) and not clean. Poor counter desk service and not transparent agreement. Preauthorization will hold money for 30 days. Work hours only from 10 AM to 6 PM. Need to make international call to schedule pickup. The company is used cars dealership and car rental seems axillary business with no much attitude toward it

Reviewed: Jul 23, 2019

The car was quite old. 7 years. It ran ok though.

Reviewed: Sep 25, 2019

They ensured we had the right carseats ready to go and installed. Car was clean and they picked us up from airport and dropped us off in sufficient time. The driver was very communicative and the service was friendly. Amazing value as well!

Reviewed: Jun 5, 2019

Car was fine. Pickup was slightly delayed because car was returned after hours by previous customer and needed a wash. And it was well below freezing so wash took a while. Happy to use again next trip.

Reviewed: Mar 10, 2019

Like: great value
Dislike: Maybe a flier on how to find the office. Google maps was not helpful and was frustrating.

Reviewed: Sep 25, 2018

Dislike: The car pick up was in a little sketchy area by the airport, not what I expected, so I worried about being taken advantage of. However the owners of the car pick up were helpful. I didn't like the $500 authorization

Reviewed: Sep 3, 2018

Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.

Reviewed: Sep 8, 2019

Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.

Reviewed: Aug 28, 2019

I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!

Reviewed: Aug 20, 2019

Extra fee of $20 was charged because pick up time was weekend. car did not have navigation and rear window cannot be opened. Minimal feature was there compared to Thrifty. But the service of the company is excellent.

Reviewed: Aug 27, 2019

The Dodge Grand Caravan was inconvenienced, no Ac in back seat.

Reviewed: Aug 8, 2019

Very difficult pick up of rental cars. When you say you open at 9 am. Its so untrue, your business will not run like this. You have to accommodate customers. We missed our flight because you were not that when returning the car. Very disappointed in your services.

Reviewed: Aug 6, 2019

Very difficult to find Pick up site miles from airport Total confusion !

Reviewed: Jul 27, 2019

Could have used an offer to drive me somewhere after I dropped off the car, otherwise perfect experience.

Reviewed: Jul 14, 2019

The front desk receptionist discriminates against Chinese people.

Reviewed: Jun 12, 2019

Too far from the airport

Reviewed: Apr 14, 2019

The staff speaks Chinese, but they were very impatient. When picking up the car, the remaining balance to be paid was higher than the price provided by Zuzuche. The staff said it’s always like this when booking via Zuzuche. It took over an hour, and finally, he said it was too troublesome, so they charged the original price. The process was very frustrating and terrible.

Reviewed: Oct 8, 2018

I have used Enterprise Rent-a-Car three times in Vancouver, and I'm satisfied.

Reviewed: Jul 24, 2017

The staff were enthusiastic. Although the rental company is not at the airport, there is a free shuttle to pick you up. It only takes ten minutes.

Reviewed: Jul 18, 2017

Shocking experience with West Coast Car Rentals. Hidden fees everywhere, terrible customer service bordering on bullying. I will never rent from them again.

Reviewed: Mar 3, 2019

Waited an hour after the phone call to be picked from the airport, no call display to communicate where about is the picked driver. The vehicle is filthy sticky with garbage inside not cleaned up from the previous rental, and was told none available as I requested for another car. Lots of ding dens found around the vehicles Must purchase their collision insurance at their counter without options. Will never rent again from this company.

Reviewed: Jan 14, 2019

When we arrived at Vancouver Airport to pick up the car, we were informed that no cars were available. After contacting customer service, we were redirected to a third company that finally had a car, but required us to prepay the full amount. This whole process took up half a day!

Reviewed: Oct 10, 2017

This is terrible! I didn't even get the car because 99 Car Rental told me the order was canceled. We had to rent a car at the airport at the last minute, and we couldn't find one available. We ended up paying 600 CAD per day for an 8-seater. What a scam!

Reviewed: Aug 15, 2017