27 Car Rental Brands at Vancouver Airport (YVR)

Experience was very disappointing. Pick-up: you either are partner with Routes or you are not. At the counter I got the rehearsed "they did not give us all the information" which is simply non sense. The additional amount we had to pay for the second driver (£113) was different from what mentioned in the booking (£94). When we asked for explanation they printed the email received from Europcar and none of the numbers made any sense at all (rate between GBP and CAD was over 2). Luckily enough we only had to pay for the additional driver and the difference was small, but it was impossible to understand what we paid and what we needed to pay from the information provided. Drop-Off: we had to wait in the pick up queue as no one was available at the return counter. After 20 minutes of wait we were told we could leave the keys to one of their representative - which we eneded up doing - if the car was in the same condition. Not an experience I'd like to repeat.

Reviewed: Sep 12, 2024

Please note that europcar has franchised this site to a local company

Reviewed: Sep 9, 2024

There is a receptionist who speaks Chinese.

Reviewed: Feb 17, 2019

We didn't pick up the car on the same day, but the rental company provided a shuttle bus to the store. However, the customer service attitude was average and their instructions were not very clear.

Reviewed: Oct 4, 2018

Not bad, but the car was a bit small. In the US, you can rent an Altima

Reviewed: Jun 4, 2018

Normal, Hertz me gancho con Jetta y me otorgó un Corolla qué no fue de mi entero agrado, tengo mejor opcion solo, confíe y primera y última.

Reviewed: Aug 3, 2024

counter staff very pleasant knowledgable and helpfull

Reviewed: Aug 3, 2024

Did not get the reserved model; the vehicle performance was not good, lacking power.

Reviewed: Jul 28, 2024

Overall, it was smooth and satisfying.

Reviewed: Jul 5, 2024

Satisfied

Reviewed: Jun 20, 2024

No waiting. Staff helpful and efficient

Reviewed: Aug 3, 2024

All the staff were very friendly and easy to communicate with.

Reviewed: Jul 31, 2024

Pretty good

Reviewed: Jul 25, 2024

Great experience, will rent from them again.

Reviewed: Jul 14, 2024

Gas tank was not full

Reviewed: Jul 5, 2024

Excellent

Reviewed: Jul 2, 2024

Very satisfied

Reviewed: Jul 31, 2024

Good

Reviewed: Jun 24, 2024

Satisfied

Reviewed: Jun 23, 2024

Very satisfied, especially with their accident handling ability, almost hassle-free.

Reviewed: Jun 21, 2024

Excellent

Reviewed: May 12, 2024

Very satisfied, got a free upgrade to a new SUV.

Reviewed: Jul 28, 2024

Renting and returning the car were both convenient. There were no hidden fees. However, the car had a minor issue; the right rear door couldn't be opened from the inside.

Reviewed: Jul 28, 2024

Both picking up and returning the car were convenient. There were no hidden fees, but the car had a minor issue: the rear right door couldn't be opened from the inside.

Reviewed: Jul 28, 2024

Average

Reviewed: Jul 26, 2024

Very satisfied

Reviewed: Jul 23, 2024

Very satisfied, the car was almost new with just over 20,000 kilometers, and the pickup and drop-off processes were very smooth.

Reviewed: Jul 26, 2024

Satisfied

Reviewed: Jul 20, 2024

Really liked it

Reviewed: Jun 26, 2024

The staff was excellent and the car was in pristine condition, very clean and perfect performance

Reviewed: Jun 11, 2024

Brand new car, awesome!

Reviewed: Jun 1, 2024

모든 스태프들이 최선을 다해서 노력해 주셨습니다. 하지만 차량의 픽업까지 1시간 가까이 걸렸어요.

Reviewed: Jul 22, 2024

Very satisfied

Reviewed: Jul 10, 2024

Very satisfied. I booked a seven-seater car, but after picking it up and loading the luggage, I discovered it only had six seats. I drove back to exchange the car, and the staff were happy to assist.

Reviewed: Jul 1, 2024

Very satisfied. The car had only driven 76 kilometers. It's a brand new car with the user manual still sealed. The only downside is that the steering wheel tends to loosen momentarily when turning, causing oversteering. After getting used to it, you need to correct the steering in advance. Upon checking, I didn't find any excessive looseness in the steering. I'm not sure what the issue is, but I got used to correcting the steering in advance. To avoid trouble, I didn't switch to another car on my second rental.

Reviewed: Jun 10, 2024

The car was great in size, would have been better to have GPS, the vehicle wasn’t old but lacked in features, otherwise no issues

Reviewed: May 22, 2024

Very good, it was a brand new car.

Reviewed: Jul 18, 2024

It was alright.

Reviewed: Aug 2, 2021

Great service, good car condition

Reviewed: Aug 19, 2020

Overall very good

Reviewed: Jul 12, 2024

Excellent customer service. The pick-up is not based in the airport but a lovely lady messaged me on Whatsapp when our flight landed to explain where to meet her. She picked us up right outside the airport and drove us to the car rental office to pick up the car. The lady also met us at the airport when we were returning the car to help me with filling the tank (I am from the UK and this was the first time I'd hired a car in Canada)

Reviewed: May 6, 2024

Todo bien, el auto cumplio con el proposito, sin embargo es un modelo no muy reciente (2011). La arrendadora está un poco lejos del aeropuerto pero en general bien.

Reviewed: May 28, 2022

Very good

Reviewed: Oct 4, 2021

Affordable and good value, simple procedures

Reviewed: Jul 11, 2024

Quite satisfactory

Reviewed: May 30, 2024

Satisfied

Reviewed: Apr 16, 2024

Everything smooth!

Reviewed: Dec 16, 2023

I got an up grade to Chevrolet malibu.

Reviewed: Sep 4, 2023

Very efficient. We accidentally damaged their car, but the staff assisted us over the phone the entire time, didn't blame us at all, and were very proactive in resolving the issue. Made us feel very secure.

Reviewed: Jun 17, 2024

It took a long time to pick up the car, but the return process was very quick.

Reviewed: May 25, 2024

good a bit understaff but nice

Reviewed: Nov 7, 2023

good

Reviewed: Nov 7, 2023

Excellent and straight forward process.

Reviewed: Aug 29, 2022

Counter didn’t answer any of our questions had to wait for the car nothing was answered

Reviewed: Jul 6, 2022

The car was perfect, excellent condition. Henry in CNR was an absolute delight to have. Can’t recommend highly enough.

Reviewed: Feb 27, 2024

The staff were quite friendly. The gentleman who helped us at the counter and for pick up (on Monday Aug 2 PM) was very caring and showed us everything about pick up and drop off. He explained the whole renting process clearly. Very satisfied

Reviewed: Aug 8, 2021

This is the place to go for your car rental needs. The staff/owners are amazing to deal with. I picked up the van and upon return, was brought to Walmart where I requested to be dropped of. Everything is a breeze and you can’t beat the price. Absolutely the best car rental company I have dealt with.

Reviewed: Aug 29, 2019

The car was larger than expected. Staff were very pleasant & polite with the initial booking in going as speedily as it could possibly go from previous experiences. Returning it was even quicker. They did a thorough inspection of the already damage to the car & marking it up on their document which was pleasing and nice to know no further damage was met. Would be very happy to use CNR again.

Reviewed: Aug 13, 2019

CNR staff - Joey and others were wonderful. They picked me up from the airport and got me the car, and when I dropped it off they drove us back to the airport quickly. We got a Nissan Sentra, it was fine. It had a huge trunk; big enough for a road bike to fit in. Traveled well up to Whistler and back.

Reviewed: Aug 2, 2019

National were very helpful and even upgraded our car. Very easy and professional throughout.

Reviewed: Jun 6, 2023

No issues at all, choice of vehicles available on the day, whole process was faultless.

Reviewed: Aug 19, 2022

Very satisfied, return process was convenient.

Reviewed: Nov 16, 2021

Great service.

Reviewed: Aug 16, 2020

Very good attitude

Reviewed: Mar 28, 2020

It's just okay.

Reviewed: Nov 6, 2020

They didn't have the car I wanted to rent at that time. The service attitude of the staff was mediocre. Later, another car was available for rent but the price was several dozen Canadian dollars higher. It seemed like they thought we couldn't afford it, which made us feel awkward and uncomfortable.

Reviewed: Feb 6, 2020

I clearly selected airport drop-off, confirmed it on the rental day, and the day before returning the car, they emailed saying I need to pay an extra fee for airport drop-off! Initially, they said it was okay but later changed their mind. I think it's unreasonable. I do not recommend renting from this company.

Reviewed: Aug 7, 2019

The office shuts at 8pm which was a bit inconvenient from drop off as we had a late flight.

Reviewed: Jan 23, 2020

Service was okay, but it’s far from the airport.

Reviewed: Oct 30, 2019

We spent over 2 hours waiting for the car.

Reviewed: Oct 17, 2019

They added "mandatory fees" that raised the price by 55%!!!! Discount Car is a SCAM!!! STAY AWAY

Reviewed: Aug 25, 2019

I only had the QEEQ translated driver's license and successfully picked up the car, all thanks to this company.

Reviewed: Aug 19, 2019

希望していたカーナビが装備されていなかった。

Reviewed: Jan 9, 2020

Car was nog clean, car had a lot of scratches and little damages.

Reviewed: Aug 7, 2019

The car was so old.

Reviewed: Aug 1, 2019

UC AUTO was amazing. They gave me my own car insurance and license plate. I rented a Honda and it was in great condition. Staff was very friendly and they even dropped us off at the airport when we returned the car. Definitely will use them today.

Reviewed: Jul 25, 2019

Long waiting for pickup. Car was not ready ( no gas) and not clean. Poor counter desk service and not transparent agreement. Preauthorization will hold money for 30 days. Work hours only from 10 AM to 6 PM. Need to make international call to schedule pickup. The company is used cars dealership and car rental seems axillary business with no much attitude toward it

Reviewed: Jul 23, 2019

The car was quite old. 7 years. It ran ok though.

Reviewed: Sep 25, 2019

They ensured we had the right carseats ready to go and installed. Car was clean and they picked us up from airport and dropped us off in sufficient time. The driver was very communicative and the service was friendly. Amazing value as well!

Reviewed: Jun 5, 2019

Car was fine. Pickup was slightly delayed because car was returned after hours by previous customer and needed a wash. And it was well below freezing so wash took a while. Happy to use again next trip.

Reviewed: Mar 10, 2019

Like: great value
Dislike: Maybe a flier on how to find the office. Google maps was not helpful and was frustrating.

Reviewed: Sep 25, 2018

Dislike: The car pick up was in a little sketchy area by the airport, not what I expected, so I worried about being taken advantage of. However the owners of the car pick up were helpful. I didn't like the $500 authorization

Reviewed: Sep 3, 2018

Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.

Reviewed: Sep 8, 2019

Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.

Reviewed: Aug 28, 2019

I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!

Reviewed: Aug 20, 2019

Extra fee of $20 was charged because pick up time was weekend. car did not have navigation and rear window cannot be opened. Minimal feature was there compared to Thrifty. But the service of the company is excellent.

Reviewed: Aug 27, 2019

The Dodge Grand Caravan was inconvenienced, no Ac in back seat.

Reviewed: Aug 8, 2019

Very difficult pick up of rental cars. When you say you open at 9 am. Its so untrue, your business will not run like this. You have to accommodate customers. We missed our flight because you were not that when returning the car. Very disappointed in your services.

Reviewed: Aug 6, 2019

Very difficult to find Pick up site miles from airport Total confusion !

Reviewed: Jul 27, 2019

Could have used an offer to drive me somewhere after I dropped off the car, otherwise perfect experience.

Reviewed: Jul 14, 2019

The front desk receptionist discriminates against Chinese people.

Reviewed: Jun 12, 2019

Too far from the airport

Reviewed: Apr 14, 2019

The staff speaks Chinese, but they were very impatient. When picking up the car, the remaining balance to be paid was higher than the price provided by Zuzuche. The staff said it’s always like this when booking via Zuzuche. It took over an hour, and finally, he said it was too troublesome, so they charged the original price. The process was very frustrating and terrible.

Reviewed: Oct 8, 2018

I have used Enterprise Rent-a-Car three times in Vancouver, and I'm satisfied.

Reviewed: Jul 24, 2017

The staff were enthusiastic. Although the rental company is not at the airport, there is a free shuttle to pick you up. It only takes ten minutes.

Reviewed: Jul 18, 2017

Shocking experience with West Coast Car Rentals. Hidden fees everywhere, terrible customer service bordering on bullying. I will never rent from them again.

Reviewed: Mar 3, 2019

Waited an hour after the phone call to be picked from the airport, no call display to communicate where about is the picked driver. The vehicle is filthy sticky with garbage inside not cleaned up from the previous rental, and was told none available as I requested for another car. Lots of ding dens found around the vehicles Must purchase their collision insurance at their counter without options. Will never rent again from this company.

Reviewed: Jan 14, 2019

When we arrived at Vancouver Airport to pick up the car, we were informed that no cars were available. After contacting customer service, we were redirected to a third company that finally had a car, but required us to prepay the full amount. This whole process took up half a day!

Reviewed: Oct 10, 2017

This is terrible! I didn't even get the car because 99 Car Rental told me the order was canceled. We had to rent a car at the airport at the last minute, and we couldn't find one available. We ended up paying 600 CAD per day for an 8-seater. What a scam!

Reviewed: Aug 15, 2017