24 Car Rental Brands at Toronto Airport (YYZ)

Very satisfied

Reviewed: Oct 21, 2025

Smooth and easy pickup and return process. Although the car model was changed, the vehicle was relatively new, showing a mileage of over 10,000 kilometers.

Reviewed: Oct 4, 2025

Executed according to the contract.

Reviewed: Oct 1, 2025

Arrived at the store to pick up the car at 11 PM. The staff simply used a QR code for online form filling, and once the form was completed, I could immediately get the car. Although there was no manual service, it reduced push sales of add-on items. The car's color was free to choose, and I picked the silver Mustang. The convertible operation was simple, and I sped along Canadian highways. Under safe conditions, I tested and found the car was speed-locked at 198 km/h (don't ask how I tested it; adults take responsibility for their actions).

Reviewed: Sep 20, 2025

Excellent

Reviewed: Aug 15, 2025

The entire process was very smooth without any upselling. However, there were too few options for vehicles in the same group, and the car provided was relatively small. The hybrid vehicle was fuel-efficient and drove well, but the road noise was quite noticeable.

Reviewed: Oct 20, 2025

The car rental company at Toronto Pearson International Airport is easy to find, located just across from the airport terminal.

Reviewed: Oct 20, 2025

The Ford ESCAPE was replaced with a Volkswagen TAOS. The car was very new and handled well. The staff kept trying to push other insurance options, but I refused, and they didn’t insist. It’s good to rent from a big company, even though it’s a bit expensive.

Reviewed: Oct 15, 2025

Simple and efficient

Reviewed: Oct 13, 2025

Very satisfied

Reviewed: Oct 13, 2025

It's okay, but be mindful that the car was not refueled fully.

Reviewed: Oct 20, 2025

Reviewed: May 2, 2025

Reviewed: Aug 23, 2019

The process is very quick. As usual, they try to sell you full insurance, but you can simply decline. The procedures are efficient, and the vehicle was in excellent condition—clean with no odors. The return inspection was also fast, and there was no detailed inspection with a flashlight.

Reviewed: Oct 18, 2025

Great support, appreciated the service

Reviewed: Sep 19, 2025

The service was excellent, and the car inspection was thorough. Make sure to take detailed photos of the vehicle from all angles in advance and note any scratches on the car body to avoid future issues.

Reviewed: Aug 17, 2025

Very good, the car condition was almost like new, and there were no hidden charges.

Reviewed: Aug 14, 2025

Very satisfied with the service, staff were friendly and the procedures were simple.

Reviewed: Aug 14, 2025

The car is located outside the airport, requiring a train ride followed by a shuttle bus to reach it. The process was quick, they provided a better model, and the return process was also very convenient.

Reviewed: Oct 17, 2025

The overall experience was fine, but it was not the car model we reserved. Although the car looked like a large sedan from the outside, the interior space was more like a mid-size sedan, which felt quite cramped. Overall, this car was very average.

Reviewed: Oct 15, 2025

Very patient in explaining things that customers don't understand, great attitude!

Reviewed: Oct 13, 2025

Not bad, but the experience is not as good as Sixt.

Reviewed: Sep 10, 2025

The car rental is operated by an Indian owner, it offers great value for money and is highly recommended.

Reviewed: Sep 4, 2025

Pickup and return were very quick. The car was relatively new, and there was no pressure to make additional purchases. Quite good.

Reviewed: Oct 13, 2025

Reviewed: Dec 11, 2024

Very good, affordable prices, no hidden fees, hassle-free.

Reviewed: Oct 4, 2024

It's okay.

Reviewed: Sep 12, 2024

Reviewed: Aug 9, 2024

Professional and organized, warm service, excellent attitude, patient and sincere!

Reviewed: Oct 12, 2025

The CVT transmission often slips.

Reviewed: Oct 1, 2025

It was a brand-new car, and the driving experience was excellent! The pickup location was a bit far, but returning the car was simple by following the instructions.

Reviewed: Sep 13, 2025

Very satisfied. The pick-up and return procedures are simple, and the deposit refund is quick.

Reviewed: Sep 3, 2025

The staff were quite friendly. Most importantly, they were trustworthy and reliable, which made me feel at ease.

Reviewed: Aug 25, 2025

It is always a good experience with Routes car rental

Reviewed: Oct 10, 2025

Sim

Reviewed: Mar 19, 2025

Reviewed: Sep 5, 2024

Reviewed: Jun 5, 2024

Reviewed: Jun 5, 2024

The staff was very friendly.

Reviewed: Oct 9, 2025

Excellent

Reviewed: Oct 7, 2025

Hertz Car Rental is indeed professional.

Reviewed: Sep 14, 2025

Very nice and extremely cost-effective.

Reviewed: Sep 2, 2025

The car is new and the service is excellent.

Reviewed: Aug 22, 2025

It was a great experience.

Reviewed: Sep 25, 2025

Even though I purchased the super insurance from QEEQ, I was still worried about old scratches on the paint and took photos and videos during pickup. The staff was very nice when I returned the car. Everything was fine.

Reviewed: Aug 27, 2025

Average.

Reviewed: Aug 26, 2025

The service was excellent and efficient; the paperwork and car pickup were completed within minutes.

Reviewed: Jul 5, 2025

Staff was perfect and car was brilliant

Reviewed: Nov 18, 2024

No issues

Reviewed: Sep 19, 2024

Very good.

Reviewed: Apr 10, 2025

Satisfactory

Reviewed: Feb 24, 2024

The rental counter is not far from the exit. I was able to find it without much trouble despite pushing a cart with two large suitcases. The process was straightforward. The lady at the counter was very friendly. She asked for my preference when selecting the car. After I checked the car and pointed out some issues (mainly that there was no spare tire, which she didn't seem to be aware of either), she immediately gave me a different car. The return process was also simple; they just asked if there were any damages and checked the fuel gauge.

Reviewed: Mar 20, 2019

Reviewed: Oct 12, 2017

The process of picking up and returning the car went relatively smoothly. Nothing special to mention. Overall, the service was satisfactory.

Reviewed: Oct 8, 2017

Reviewed: Mar 27, 2025

Very good.

Reviewed: Sep 21, 2024

Professional and efficient service, the car pickup process was smooth and convenient.

Reviewed: Aug 11, 2024

Satisfied

Reviewed: Dec 23, 2023

Be very careful while boling thru this agency. They advertised on the QEEQ website that they have 3000 km mileage limit but then the fine print says only 200kms per day. It would have been good if they were clear upfront. Also these guys charge cad 1000 deposit which is very high compared to the others. Also they didn't give the car with full fuel so while returning have to do a juggling act to make sure you don't underfill gas

Reviewed: Dec 21, 2023

Convenient and affordable, with better vehicle conditions compared to local rentals.

Reviewed: Sep 24, 2024

This seemed to be my first time using National Car Rental, and it felt great—much fewer people in line compared to Hertz and Avis. The staff were warm and friendly, and communication was smooth. I picked a package on QEEQ that included a tank of gas, which was quite a deal. The package, however, only covered basic insurance, so I proactively added supplemental insurance (which rental customers usually prefer) for a reasonable price of 8 CAD per day. They gave me a larger Ford Escape, which felt very typical of American cars but was easy to drive and came equipped with CarPlay. The vehicle was in excellent condition.

Reviewed: Sep 9, 2024

Renting and returning the car was super easy, and the overall service was excellent.

Reviewed: Aug 30, 2024

Very good

Reviewed: Jul 20, 2024

great selection, but car that was promised not available. they provided an amazing upgrade but was not cleaned and was very smelly

Reviewed: Jun 12, 2019

Reviewed: Sep 23, 2024

Reviewed: Mar 27, 2024

Reviewed: Feb 20, 2024

Reviewed: Dec 11, 2023

The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.

Reviewed: Sep 5, 2022

The car was a Hyundai Tucson, but it almost similar to a Toyota RAV4 The waiting time at the meeting place (Viscount station) was more than 40 minutes. If there is no luggage, it is much faster to reach the place on foot in approximately 15 minutes. The staff does not want to admit that the insurance policies were not bought from them, they did not give the car without buying additional insurance from them! They also charged extra for after-hours car pick-up despite the fact that I arrived at the meeting place on time. The tank was only 2/3 full. The difference is not reimbursed for returning the car with a full tank.

Reviewed: Sep 18, 2024

They need a much better system for pickups. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. It is only a 5-minute drive.

Reviewed: Feb 28, 2024

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

Reviewed: Nov 25, 2023

The customer service rep who helped me, Nicole, was INCREDIBLE. She deserves a raise. :)

Reviewed: Aug 8, 2019

Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV and when we got there at 8:00am she told us there were no cars and we have to wait (but didn't give us any estimated time). Two hours later a van came and we asked for that one, she said no as we PRE-ORDERED a Santa Fe. On the confirmation it says you will get the santa fe or something SIMILAR. Finally we asked to speak to the manager on duty and got the van, ZERO communication amongst the staff and Tabitha's customer service was the worst we have EVER experienced, she should not be a face of Discount customer service or any customer service for that matter. Following this 2.5 hour horrible waiting experience, we had to ask to be comped for our waiting time and asked her to wave the extra KM fee and she made a big deal over this. We paid $50 to have the van delivered in Toronto and the Jarvis location called us on our drive back to the city and said we need to have the van there by 4:00 pm although TABITHA wrote down delivery 8:00 pm, they then wanted us to take it back to the airport location or they would charge us an extra night for having it. Eventually, we got approval from the manager again and on the Tuesday dropped it off.

Reviewed: Aug 8, 2019

Great value for money, got a brand-new Q5 from the blind box, and the car was in excellent condition.

Reviewed: Aug 22, 2024

Very satisfied

Reviewed: Jan 18, 2024

When I picked up the vehicle I was surprised they had given me the car I wanted. Other operators have me a like for like. The service was brilliant and the professionalism of the people there was very high. I would definitely hire from this company again 100/100

Reviewed: Aug 21, 2023

The SurPrice is wonderful in services. The pick-up person is friendly.

Reviewed: Oct 24, 2022

Good value

Reviewed: Oct 21, 2022

York car rentals was great! Quick service, best price in YYZ and what an amazing vehicle to tour Ontario in! A brand new Bronco! Booking was super easy and they were flexible on our drop off when we were caught in traffic. 10/10 would recommend and will use again for my travels in Ontario.

Reviewed: Aug 11, 2022

They tried hard to upsell the insurance. The car was missing A pillar covering which resulted in loud wind-breaking noise.

Reviewed: Sep 28, 2022

I encountered one problem 15 minutes after leaving the pick up place, the low tire pressure sign came up, the next day I have to stop at a gas station and spend $1.50 to inflate the rear passenger tire.

Reviewed: Mar 10, 2020

Car was provided with empty tank, and we had to pump one wheel 4 times during our renting period!!! No issues besides that.

Reviewed: Aug 25, 2020

the customer care guy Mr Joe has misguided us. he don't have knowledge and due to that we have wasted time and money. you want to know real incidence then call me 5126448040

Reviewed: Jul 21, 2019

Reviewed: Apr 22, 2019

Reviewed: Feb 28, 2019

Reviewed: Nov 10, 2018

The car return process was quick and convenient.

Reviewed: Jun 11, 2020

The counter staff were helpful and glad they understood I was in a tearing hurry as I was rushing to the airport while returning the car. Car was in perfect condition and a drivers delight. Thanks

Reviewed: Sep 10, 2019

Booked car not available. When asked staff simply said not available. Does not have any regrets towards not supplying requested car.

Reviewed: Sep 9, 2019

Rental location had a different name.

Reviewed: Aug 6, 2019

Reviewed: Apr 12, 2020

Simple and hassle-free, returned smoothly.

Reviewed: Mar 27, 2020

Reviewed: Oct 10, 2019

Managed by zoom rent a car. Great experience keep it up

Reviewed: Oct 4, 2019

Great experience good staff less time consumed

Reviewed: Sep 24, 2019

Reviewed: Oct 9, 2018

Like: Very helpful, stayed late so I could return the car after hours.

Reviewed: Aug 26, 2018

Reviewed: Aug 16, 2014