The owner was absolutely wonderful to work with.

Reviewed: Dec 18, 2025

Very satisfied.

Reviewed: Jul 15, 2025

The overall process of picking up and dropping off the car went smoothly.

Reviewed: Nov 30, 2025

Highly recommended.

Reviewed: Oct 6, 2025

Did not get the car we had reserved. Other than that, it was fine.staff did their best to be helpful and supportive.

Reviewed: Oct 24, 2025

Very good.

Reviewed: Oct 15, 2025

The service was attentive and prompt. Great experience!

Reviewed: Oct 9, 2025

Satisfied

Reviewed: Oct 3, 2025

The service was excellent, and the quality of the car was very good. Highly recommend!

Reviewed: Sep 9, 2025

The entire process of picking up and returning the car was very smooth.

Reviewed: Oct 19, 2025

Great check in and out service.

Reviewed: Sep 26, 2025

Good

Reviewed: Oct 13, 2024

Reviewed: Apr 26, 2024

Overall good

Reviewed: Apr 10, 2024

Not bad

Reviewed: Jan 2, 2024

Providing multiple communication platforms (WhatsApp, Line, WeChat) is very convenient. You can reach out a day in advance, making communication much easier. Overall, very satisfied! The only drawback is that the seven-seater car only has a Japanese GPS, which renders it practically unusable.

Reviewed: Sep 25, 2025

The car rental service is excellent and highly recommended.

Reviewed: Sep 12, 2025

The staff of IX Company provided excellent service, including car pickup and drop-off, and shared many tips about driving and parking in Japan.

Reviewed: Sep 13, 2025

Very satisfied.

Reviewed: Aug 26, 2025

The staff were very polite and courteous. Although the car had some minor scratches on the exterior, it did not affect its usability. The journey went smoothly and safely.

Reviewed: Aug 24, 2025

Extremely satisfied.

Reviewed: Aug 23, 2025

Satisfied

Reviewed: Aug 10, 2025

Satisfied

Reviewed: Jul 27, 2025

Very satisfied. Helpful staff with no upselling.

Reviewed: Jun 16, 2025

The overall service was excellent, making every step feel smooth and easy.

Reviewed: Feb 5, 2025

The service was good. However, the glass was later shattered, and the compensation cost was 130,000 yen, which was very expensive.

Reviewed: Jan 7, 2025

Very satisfied

Reviewed: Jun 10, 2025

Excellent value for a car rental experience

Reviewed: Mar 25, 2025

Satisfied, good service attitude.

Reviewed: May 7, 2025

Very responsive!

Reviewed: Feb 3, 2025

The rental company created a whatsapp group chat for convenience of coordination for pick-up and drop-off of rental car.

Reviewed: Jan 8, 2025

The Rental company met our expectation. I would like to book again with them.

Reviewed: Jul 7, 2024

Very convenient, the car was very clean, and the service was excellent.

Reviewed: May 4, 2024

Very satisfied

Reviewed: May 2, 2025

Pickup was a bit slow. I called ahead as I was arriving but needed to wait an extra 20 minutes for the shuttle to the rental office. Overall shuttle wait, drive to rental office, paperwork and pickup took 1~1.5 hours.

Reviewed: Feb 6, 2025

Reviewed: Jan 16, 2025

Satisfied

Reviewed: Aug 26, 2024

Excellent service

Reviewed: Aug 4, 2024

The wait time was longer than expected as the shop is not at the terminal and the shuttle bus is slow (need to wait for a few parties to go in one go)

Reviewed: Feb 18, 2025

The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.

Reviewed: Dec 6, 2023

Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.

Reviewed: Feb 20, 2020

I have to wait for a long time to get a car because there is one staff at counter service. The car exceeded my expectations, a lot of space for luggage and save oil.

Reviewed: Feb 10, 2020

I rented a car with my Australian driver's license, and it took an hour of repeated checks to confirm my eligibility. If you have a so-called international driver's license translated from Taobao, don't bother; you won't be able to rent a car.

Reviewed: Jan 6, 2020

Very satisfied.

Reviewed: Jan 21, 2025

Very responsive and extremely satisfactory.

Reviewed: Jan 6, 2025

Reviewed: Nov 27, 2024

The car is excellent, I even considered buying one to take home.

Reviewed: Sep 29, 2024

The Car exceeded our expectation, the service also, highly recommended. If you are planning to drive there make sure to take the card for road tax as you will be constantly paying it and there won’t be other option in some cases than the automatic payment.

Reviewed: Sep 26, 2024

Very satisfied.

Reviewed: Sep 16, 2024

Reviewed: Sep 10, 2024

Very good

Reviewed: Nov 6, 2024

They can deliver the car to the hotel

Reviewed: Jul 8, 2024

Reviewed: Feb 17, 2024

Reviewed: Jan 20, 2024

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

Reviewed: May 26, 2024

- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition

Reviewed: Jan 17, 2024

Very good

Reviewed: Dec 30, 2019

Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.

Reviewed: Dec 21, 2019

The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.

Reviewed: Nov 18, 2019

Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.

Reviewed: Nov 15, 2019

Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle. An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues. Small cars are preferable in Japan if you want to drive on narrow local roads.

Reviewed: Nov 6, 2019

Convenient

Reviewed: Dec 2, 2019

Reviewed: Apr 13, 2019

Like: The mountains with dense forests, the expressways that got us places in a reasonable time. The considerate drivers, no one toots or says angry things - they are too polite for that. ( Although I did get one toot in 14 days, a fair cop. I had to desperately cross three lanes to get to an exit before the lights changed. A big white car came out of nowhere tooted at me, we merged but didn't touch for a few seconds, I slowed down and he took off ahead. Phew!) The Japanese people are friendly everywhere in the country. The island of Hokkaido; it's less populated and it was great to see rice paddies, open fields and green hills. I loved going up into the mountains with our car and going through tree tunnels and seeing waterfalls. The 7/11 and Lawson stores; they had very good made up Japanese and Western meals and yummy sandwiches plus all the usual mini mart products. They have good carparks right outside the store. Having the car meant we could get to out of the way places, there was always hotel or guest house nearby. Mt Fuji, so good we had to stay there twice. The lakes nearby are lovely. Our car was a cross between a shopping trolley and a hairdryer but it was a nifty little car. Lots of interesting things to see - Rabbit Island, shrines on the top of mountains, gorges with rapids and waterfalls, Tokyo from the Tokyo Tower and lots, lots more.
Dislike: I read on Google that we couldn't get an ETC card but now I read that foreign visitors can get a 14 day Expressway Pass for 34000 yen. I am confused. Our car didn't have a device to signal the toll gates but could we have got one. An ETC card would have saved a lot of toll fees. On most of southern Honshu nearly every bit of the flat land has houses, factories and commercial buildings. Finally got to some open space north of Tokyo and saw rice paddies. Very few animals? No goats, sheep, chooks, ducks, pigs or birds. There were crows and a few ibis. Most animal farming seems to be done in huge sheds,

Reviewed: May 25, 2018

All up to expectation.

Reviewed: Nov 25, 2019

Reviewed: May 17, 2018

Satisfied, the staff were very friendly.

Reviewed: Feb 26, 2019