20 Car Rental Brands at Kansai International Airport (KIX)

Very satisfied

Reviewed: May 6, 2025

A company run by fellow Chinese, communication is smooth, and the service attitude is excellent! Highly recommended and definitely worth supporting!

Reviewed: Apr 16, 2025

It seems to be a personal company where individuals deliver the cars. The service is good, but the ETC rental fee is too expensive, and a deposit is required. It's not comparable to another company. Feels like they are a group that joined the platform with a few cars of their own, and the vehicle model and who delivers it are arranged ad hoc.

Reviewed: Mar 26, 2025

The car rental company communicated very well and arranged everything in advance.

Reviewed: Feb 10, 2025

Very satisfied, the car was in great condition.

Reviewed: Oct 7, 2024

The rental staff were punctual and waited at the designated location.

Reviewed: May 6, 2025

Very reliable car rental company, highly trustworthy.

Reviewed: Apr 19, 2025

The staff can communicate in Mandarin, provide thoughtful reminders, and inform about the nearby gas station's location.

Reviewed: Mar 28, 2025

The car rental company is easy to communicate with. The pick-up and drop-off service is very efficient. I will collaborate with them again next time.

Reviewed: Mar 23, 2025

The car is very spacious. We were a group of 7 people plus luggage, and the cost-performance ratio was excellent.

Reviewed: Mar 21, 2025

Very convenient

Reviewed: May 5, 2025

Very satisfied

Reviewed: Apr 9, 2025

Excellent experience! The staff noticed we had a lot of luggage and offered us a slightly larger car. Everything went smoothly, and they even provided a sign for foreign drivers to place at the back of the car.

Reviewed: Nov 4, 2024

Extremely satisfied! The service was excellent, and the staff were friendly and courteous.

Reviewed: Oct 12, 2024

Pickup and drop-off are quick and convenient with no additional issues.

Reviewed: Oct 9, 2024

The service for both pickup and drop-off was quite good, without a long wait. The staff were all Chinese, which made communication easier. However, the car model is indeed a bit old.

Reviewed: Apr 23, 2025

Staff charged me JPY10,000 for after hours pick up. Charged me JPY12,000 for winter tyres. Did not provide ETC card however I specifically requested that.

Reviewed: Feb 3, 2025

Very satisfied.

Reviewed: Dec 8, 2024

Picking up and returning the car directly at the terminal is very convenient.

Reviewed: Nov 22, 2024

Very good. I was unfamiliar with the area and couldn't find the shop at the airport. They kept guiding me patiently.

Reviewed: Nov 1, 2024

Very satisfied. The rescue service was very prompt.

Reviewed: Apr 1, 2025

Extremely satisfied with the service.

Reviewed: Mar 2, 2025

Good

Reviewed: Feb 19, 2025

The service was excellent.

Reviewed: Dec 10, 2024

No

Reviewed: Dec 8, 2024

car was excellent and the staff at counter was very helpful in telling us all the rules to take note of

Reviewed: Mar 15, 2025

Very satisfied

Reviewed: Nov 5, 2024

Very satisfied

Reviewed: Nov 5, 2024

Overall very good

Reviewed: Oct 10, 2024

The service at the rental counter was quite good.

Reviewed: Aug 13, 2024

The vehicle was very basic overall, and the 3-cylinder engine vibrated significantly when starting. The pickup and drop-off locations did not have fixed offices or parking lots; they operated in an informal manner by delivering the car at the departure station entrance. There was no standardized process. When exchanging the car, I took a photo showing the fuel gauge was full, but later they claimed it was not and required extra refueling.

Reviewed: Feb 5, 2025

good service , staff helpful strongly recommend

Reviewed: Oct 10, 2024

Overall, great value for money.

Reviewed: Sep 14, 2024

Great service, transparent and reasonable pricing. I always choose them whenever I visit Osaka.

Reviewed: Dec 6, 2024

Very satisfied with the car rental service this time. Pickup and drop-off can be arranged directly at the airport's immigration area, which is very convenient. Make sure to add their Line, WeChat, or WhatsApp; messages are replied to quickly, and they have a great attitude. The car is very clean! The ETC card rental is 500 yen per day. If you plan to visit areas near Osaka for more than two days, I recommend renting it.

Reviewed: Dec 3, 2024

Very satisfied with the car rental service.

Reviewed: Nov 27, 2024

The car was in excellent condition, and the details were clearly shared.

Reviewed: Nov 12, 2024

Very good. Highly recommended.

Reviewed: Jul 7, 2024

The vehicle was quite old. The charger was broken as soon as we got in the car. Although it was spacious inside, the car had noticeable scratches. Despite the broken charger, the staff took me for immediate repair. However, it was quite inconvenient. Additionally, there is an extra fee if you want to pick up the car directly from the airport.

Reviewed: May 22, 2024

Satisfactory

Reviewed: Jun 10, 2024

the counter staff tried his best. I tried to understand from his point of view. The only problem i had was the battery failure to solve it promptly or give us adequate time to continue our journey . Thankfully , we have full insurance coverage against battery issue and rescue service.

Reviewed: Mar 5, 2024

Very satisfied

Reviewed: Feb 10, 2024

Very satisfied

Reviewed: Jan 26, 2024

Service staff is very helpful, and provides complete necessary information we need. Appreciated!!!

Reviewed: Dec 13, 2023

Highly satisfied

Reviewed: Dec 14, 2023

Space are just OK. Overall good.

Reviewed: Feb 5, 2020

I want to say this was the worst experience ever. Nippon deceives Chinese customers. I made a reservation to pick up the car at 12:30 PM. Following the instructions provided by the car rental agency, I arrived at the store at 12 PM. After explaining a series of pickup procedures, they told me my IDP was expired. I called the rental agency, and they said they would get back to me after verifying. By the time I canceled the order, it was too late, and they charged me a 3200 RMB cancellation fee. This is not international practice; Nippon is utterly shameless.

Reviewed: Jan 21, 2020

The only feedback is that the staff did not recommend us to use ETC pass for tolls payment

Reviewed: Jan 7, 2020

Very good experience. If the pickup location instruction can be clearer, that will be perfect!

Reviewed: Dec 31, 2019

No need to queue, not many people

Reviewed: Feb 24, 2020

Overall car rental experience with Nissan was great, the car was in great condition, the hotline was helpful and car return process was easy.

Reviewed: Feb 7, 2020

Satisfied

Reviewed: Jan 6, 2020

Very good condition. Staff at counter is very helpful.

Reviewed: Dec 22, 2019

Good

Reviewed: Dec 20, 2019

The rental company is right at the airport, very easy to find, and has excellent customer service!

Reviewed: Dec 8, 2017

Great service, very friendly, provided clean vehicles, quick return process

Reviewed: Dec 6, 2017

Friendly and thorough service.

Reviewed: Jul 26, 2019

จองรถ Alphard แต่ได้รถ Velfire เลข กม.ประมาณ 14x,xxx เครื่องยนต์เงียบดี จัดเก็บกระเป๋าเดินทางไป 5 ใบ และผู้โดยสารนั่งสะดวกสบายดี รับรถที่สนามบินคันไซ ที่เดียวกับ Toyota และที่คืนใน naniwa แถว namba ก็เป็นของโตโยต้าเหมือนกัน พนักงานบริการดีค่ะ และโทรขอความช่วยเหลือจาก จนท. HERTZ ที่ไทย ก็ได้รับความช่วยเหลือดีมากๆ ค่ะ

Reviewed: Apr 24, 2019

Very good

Reviewed: Aug 16, 2017

The Hertz store at Osaka Airport is located at the Nikko Hotel across from the airport. We spent quite a bit of time inside the airport before we found out.

Reviewed: Jan 18, 2017

It's just on the first floor of the airport. Although it was my first time at Osaka Kansai Airport and I don't speak Japanese well with limited English, it was easy to find by following the signs. The female receptionist was very patient, and there was basically no communication barrier.

Reviewed: Jun 14, 2016

The explanations were thorough

Reviewed: Apr 6, 2019

The car was parked in the lot right opposite the airport, and the counter was on the first floor of AEROPLAZA. No need to take a shuttle to another location, very convenient and time-saving. The receptionist was very enthusiastic and spoke fluent English. The main points to be aware of, such as prohibited monthly parking lots and nearby gas stations for refueling on return, were all explained clearly. There was guidance when returning the car, which was very convenient. The provided child safety seat and ETC options were very handy. The car was in good condition, with less than 10,000 kilometers.

Reviewed: Aug 11, 2018