19 Car Rental Brands at Kansai International Airport (KIX)

good service , staff helpful strongly recommend

Reviewed: Oct 10, 2024

The entire team was attentive, responsive, and provided effective information.

Reviewed: Jul 28, 2024

Satisfied

Reviewed: Jul 14, 2024

The service was excellent and attentive, with dedicated staff assisting us.

Reviewed: Jun 26, 2024

Pretty good

Reviewed: May 13, 2024

Couldn't find the store, and it took a long time to get help over the phone.

Reviewed: May 12, 2024

The staff handling the pick-up and drop-off were very friendly and efficient. I highly recommend this company. I'll choose them again next time I'm in Osaka.

Reviewed: Mar 15, 2024

Very good. Highly recommended.

Reviewed: Jul 7, 2024

The vehicle was quite old. The charger was broken as soon as we got in the car. Although it was spacious inside, the car had noticeable scratches. Despite the broken charger, the staff took me for immediate repair. However, it was quite inconvenient. Additionally, there is an extra fee if you want to pick up the car directly from the airport.

Reviewed: May 22, 2024

Satisfactory

Reviewed: Jun 10, 2024

the counter staff tried his best. I tried to understand from his point of view. The only problem i had was the battery failure to solve it promptly or give us adequate time to continue our journey . Thankfully , we have full insurance coverage against battery issue and rescue service.

Reviewed: Mar 5, 2024

Very satisfied

Reviewed: Feb 10, 2024

Very satisfied

Reviewed: Jan 26, 2024

Service staff is very helpful, and provides complete necessary information we need. Appreciated!!!

Reviewed: Dec 13, 2023

Highly satisfied

Reviewed: Dec 14, 2023

Space are just OK. Overall good.

Reviewed: Feb 5, 2020

I want to say this was the worst experience ever. Nippon deceives Chinese customers. I made a reservation to pick up the car at 12:30 PM. Following the instructions provided by the car rental agency, I arrived at the store at 12 PM. After explaining a series of pickup procedures, they told me my IDP was expired. I called the rental agency, and they said they would get back to me after verifying. By the time I canceled the order, it was too late, and they charged me a 3200 RMB cancellation fee. This is not international practice; Nippon is utterly shameless.

Reviewed: Jan 21, 2020

The only feedback is that the staff did not recommend us to use ETC pass for tolls payment

Reviewed: Jan 7, 2020

Very good experience. If the pickup location instruction can be clearer, that will be perfect!

Reviewed: Dec 31, 2019

No need to queue, not many people

Reviewed: Feb 24, 2020

Overall car rental experience with Nissan was great, the car was in great condition, the hotline was helpful and car return process was easy.

Reviewed: Feb 7, 2020

Satisfied

Reviewed: Jan 6, 2020

Very good condition. Staff at counter is very helpful.

Reviewed: Dec 22, 2019

Good

Reviewed: Dec 20, 2019

The rental company is right at the airport, very easy to find, and has excellent customer service!

Reviewed: Dec 8, 2017

Great service, very friendly, provided clean vehicles, quick return process

Reviewed: Dec 6, 2017

The explanations were thorough

Reviewed: Apr 6, 2019

The car was parked in the lot right opposite the airport, and the counter was on the first floor of AEROPLAZA. No need to take a shuttle to another location, very convenient and time-saving. The receptionist was very enthusiastic and spoke fluent English. The main points to be aware of, such as prohibited monthly parking lots and nearby gas stations for refueling on return, were all explained clearly. There was guidance when returning the car, which was very convenient. The provided child safety seat and ETC options were very handy. The car was in good condition, with less than 10,000 kilometers.

Reviewed: Aug 11, 2018

The vehicle was brand new. I booked an ETS, and picking up and dropping off the car was convenient. The staff's English was pretty good. I must give a thumbs up for the whole process.

Reviewed: Jul 16, 2024

Process to get vehicle went smoothly. Knowledgeable staff

Reviewed: Aug 8, 2023

Command of English can be improved.

Reviewed: Oct 13, 2022

The lady at the counter when returning the car was very impatient and rude, lacking the usual Japanese service spirit. She was irritable and couldn't speak Chinese. It was really terrible!

Reviewed: Aug 10, 2019

Seamless process. Polite and helpful

Reviewed: Jun 17, 2019

Overall very good

Reviewed: Oct 10, 2024

Good

Reviewed: Jul 9, 2024

The receptionist was very friendly and explained everything very clearly.

Reviewed: May 5, 2024

Very good

Reviewed: Mar 31, 2024

Pickup and return were very fast, completed within 5-10 minutes.

Reviewed: Feb 15, 2024

Friendly and thorough service.

Reviewed: Jul 26, 2019

จองรถ Alphard แต่ได้รถ Velfire เลข กม.ประมาณ 14x,xxx เครื่องยนต์เงียบดี จัดเก็บกระเป๋าเดินทางไป 5 ใบ และผู้โดยสารนั่งสะดวกสบายดี รับรถที่สนามบินคันไซ ที่เดียวกับ Toyota และที่คืนใน naniwa แถว namba ก็เป็นของโตโยต้าเหมือนกัน พนักงานบริการดีค่ะ และโทรขอความช่วยเหลือจาก จนท. HERTZ ที่ไทย ก็ได้รับความช่วยเหลือดีมากๆ ค่ะ

Reviewed: Apr 24, 2019

Very good

Reviewed: Aug 16, 2017

The Hertz store at Osaka Airport is located at the Nikko Hotel across from the airport. We spent quite a bit of time inside the airport before we found out.

Reviewed: Jan 18, 2017

It's just on the first floor of the airport. Although it was my first time at Osaka Kansai Airport and I don't speak Japanese well with limited English, it was easy to find by following the signs. The female receptionist was very patient, and there was basically no communication barrier.

Reviewed: Jun 14, 2016