22 Car Rental Brands at Tokyo Haneda Airport Terminal 1 (HND)

Excellent service! Mr. Guo provided outstanding assistance, everything went smoothly, and it was great value for money! I will definitely rent from AMB again and hope for long-term cooperation!

Reviewed: Oct 11, 2025

The service was great and very convenient.

Reviewed: Sep 23, 2025

We had a lot of luggage this time, and without a car, it would have been impossible to move around. Thank you so much for solving our transportation problem at the last minute—it was truly a lifesaver! Thanks again! See you next time.

Reviewed: Sep 3, 2025

Overall very good. Convenient and smooth pickup and return process. Staff are friendly and responsible.

Reviewed: Aug 7, 2025

This is the third time I've rented a car from this company. Their service remains thorough, attentive, and friendly. Pricing is reasonable and transparent. Due to unforeseen circumstances, I needed to request a last-minute change of vehicle model, and their staff actively coordinated the process. In the end, the switch was successfully completed.

Reviewed: Oct 5, 2025

The service provided by the local staff is excellent.

Reviewed: Sep 16, 2025

The car was in good condition and very fuel-efficient. We drove to enjoy the Hakone hot springs, visited the Gotemba Outlet, and attended the Omagari Fireworks Festival. Having a driver's license in Japan is truly convenient.

Reviewed: Aug 31, 2025

The service was excellent and prompt, convenient and efficient, but the car was a bit old.

Reviewed: Aug 20, 2025

Very satisfied

Reviewed: Aug 15, 2025

Good customer service

Reviewed: Sep 18, 2025

The staff at the site provided excellent service.

Reviewed: Sep 5, 2025

Satisfied, good service, but the vehicle condition was average.

Reviewed: Aug 20, 2025

Very satisfied. Affordable and convenient for pick-up and drop-off.

Reviewed: Jul 25, 2025

The process was very smooth.

Reviewed: Jul 2, 2025

Excellent

Reviewed: Aug 19, 2025

Attentive service and smooth communication

Reviewed: Jun 27, 2024

The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.

Reviewed: Apr 28, 2024

Reviewed: Feb 7, 2024

Very satisfied! Always rent from Times.

Reviewed: Jul 7, 2025

Reviewed: Jan 31, 2025

Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.

Reviewed: Nov 10, 2024

Reviewed: Nov 6, 2024

Extremely satisfied!

Reviewed: Oct 7, 2024

Satisfied

Reviewed: Jul 3, 2025

Very satisfied

Reviewed: Jun 16, 2025

Very satisfied.

Reviewed: Apr 15, 2025

Very satisfied

Reviewed: Mar 3, 2025

Very satisfied

Reviewed: Feb 12, 2025

Superb, thank you for deliver the car to my hotel.

Reviewed: Jan 12, 2025

Satisfied with the quick service

Reviewed: Jan 4, 2025

Although there were some minor issues at the beginning, the overall service was very satisfactory, and the vehicle was in great condition.

Reviewed: Dec 31, 2024

The overall service was quite good.

Reviewed: Nov 23, 2024

Excellent and professional service

Reviewed: Jul 20, 2024

There were many people, waited about 15 minutes, very polite

Reviewed: Jul 9, 2024

We had issues with our IDP which wasn't dated (error by Post Office in the UK) but it took an hour to convince Europcar/Times to accept it was valid. Otherwise the Times staff were helpful and the return drop off details very good.

Reviewed: Jul 24, 2019

Like: Car wasn't what we reserved. However, the performance of the car over the rental duration left us in no doubts that its performance was at least equal to, if not superior than, the one we had reserved. The staff were friendly and taught us how to use the in-vehicle GPS to navigate around, and gave many tips as to what to expect when driving in Tokyo.

Reviewed: Nov 6, 2017

Reviewed: Sep 7, 2015

Satisfied

Reviewed: Mar 29, 2024

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

Reviewed: Dec 30, 2023

The car is very old and we pay the high price and expecting me to write good review not anymore

Reviewed: Dec 7, 2023

Everything was a breeze. Flexibility to arrange to return the car at our preferred location instead of the designated point for a fee.

Reviewed: Nov 7, 2023

The car was sufficient with enough space for all 7 of us. It was an older model and the GPS was only in Japanese but it was not an issue for us as we had our cell phones and an international data plan. The agent was in touch with us through whatsapp and was very responsive whenever we had a question or any other concern. They met us with the car at Tokyo airport at the start of our trup and also picked up the car from our hotel in Kyoto, which was very convenient and amazing in terms of service. Overall, we had no issues with the rental company or any of their agents. Despite the agent who met us for pickup and drop-off not speaking english, we got everything taken care of and all the documents squared away with no issue.

Reviewed: Aug 28, 2023

Reviewed: Aug 18, 2023

The pick up place was out of Haneda airport so had shuttle. The drop of place was also out in a different location

Reviewed: Dec 1, 2019

Dedicated airport transfer, the car is quite new

Reviewed: Feb 18, 2019

Member we’re very helpful and action was taken immediately when we needed assist for picking up the rental vehicle.

Reviewed: Jan 19, 2019

The service attitude was pleasant. There was no need to wait in line and the process was very quick.

Reviewed: Dec 5, 2018

No need to queue, very quick processing.

Reviewed: Mar 11, 2018

Direct pickup upon arrival, car delivered to the door

Reviewed: Apr 8, 2018