20 Car Rental Brands at Tokyo Haneda Airport Terminal 1 (HND)

Satisfied

Reviewed: May 5, 2025

Overall satisfied, friendly service, no hidden traps.

Reviewed: Apr 14, 2025

There was a minor issue, but it was resolved smoothly.

Reviewed: Sep 24, 2024

Agreed to pick up and drop off the car at the airport exit, so no need to go to the store, very convenient

Reviewed: Jul 17, 2024

Very good

Reviewed: Jun 25, 2024

Very satisfied.

Reviewed: Apr 15, 2025

Very satisfied

Reviewed: Mar 3, 2025

Very satisfied

Reviewed: Feb 12, 2025

Superb, thank you for deliver the car to my hotel.

Reviewed: Jan 12, 2025

Satisfied with the quick service

Reviewed: Jan 4, 2025

The vehicle was in good condition. Japanese staff were actually very nice, but the Chinese staff were quite unhelpful and spoke rudely.

Reviewed: Jan 31, 2025

Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.

Reviewed: Nov 10, 2024

The service was average, neither good nor bad. They provided a poorly maintained car with over 100,000 kilometers on it. Although it was the same model as booked, it was vastly different from the photos and was a lower standard version. The engine made a rattling noise while driving.

Reviewed: Nov 6, 2024

Extremely satisfied!

Reviewed: Oct 7, 2024

Free upgrade to a larger car on the day.

Reviewed: Sep 19, 2024

Although there were some minor issues at the beginning, the overall service was very satisfactory, and the vehicle was in great condition.

Reviewed: Dec 31, 2024

The overall service was quite good.

Reviewed: Nov 23, 2024

No tuvimos posibilidad de modificar la categoría del vehículo una vez en recepción. Por lo demás todo correcto

Reviewed: Dec 26, 2024

Excellent and professional service

Reviewed: Jul 20, 2024

There were many people, waited about 15 minutes, very polite

Reviewed: Jul 9, 2024

We had issues with our IDP which wasn't dated (error by Post Office in the UK) but it took an hour to convince Europcar/Times to accept it was valid. Otherwise the Times staff were helpful and the return drop off details very good.

Reviewed: Jul 24, 2019

Like: Car wasn't what we reserved. However, the performance of the car over the rental duration left us in no doubts that its performance was at least equal to, if not superior than, the one we had reserved. The staff were friendly and taught us how to use the in-vehicle GPS to navigate around, and gave many tips as to what to expect when driving in Tokyo.

Reviewed: Nov 6, 2017

예정된 차가 아니라서 실망했습니다.

Reviewed: Nov 26, 2024

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

Reviewed: Dec 30, 2023

The car is very old and we pay the high price and expecting me to write good review not anymore

Reviewed: Dec 7, 2023

-

Reviewed: Nov 16, 2023

Everything was a breeze. Flexibility to arrange to return the car at our preferred location instead of the designated point for a fee.

Reviewed: Nov 7, 2023

Attentive service and smooth communication

Reviewed: Jun 27, 2024

The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.

Reviewed: Apr 28, 2024

The charges are not transparent at all, highly not recommended.

Reviewed: Feb 7, 2024

Satisfied

Reviewed: Mar 29, 2024

The pick up place was out of Haneda airport so had shuttle. The drop of place was also out in a different location

Reviewed: Dec 1, 2019

Dedicated airport transfer, the car is quite new

Reviewed: Feb 18, 2019

Member we’re very helpful and action was taken immediately when we needed assist for picking up the rental vehicle.

Reviewed: Jan 19, 2019

The service attitude was pleasant. There was no need to wait in line and the process was very quick.

Reviewed: Dec 5, 2018

No need to queue, very quick processing.

Reviewed: Mar 11, 2018

Direct pickup upon arrival, car delivered to the door

Reviewed: Apr 8, 2018