What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage (under Collision Damage Waiver) or theft (under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

How can I add an additional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applies to the additional driver. The additional driver is supposed to present the required licence document along with the main driver at pickup.

Get unpaired cheap car rentals in Spain

Get unpaired cheap car rentals in Spain | QEEQ.COM

Guest reviews

Centauro
10 - "Very satisfied"
Centauro
10 - "Very good, a pleasant experience."
OK Mobility
10 - "Excellent! The deposit was refunded immediately after returning the car. The car was easy to drive! Superb service!"
Shouqizuche
10 - "Satisfied"
Thrifty
8 - "Overall satisfied."
CLICK RENT
10 - "It's okay."
OK Mobility
5 - "Our car rental experience was an absolute disaster. When we arrived at the rental company, there were over 50 people waiting — many of them literally sitting or lying on the floor. Despite having a reservation for a specific time, we had to wait more than two hours to collect our car. The service was appalling. The staff at the counter were extremely rude and unprofessional, offering no help or explanation for the delay. The situation at the key collection point was just as bad — chaotic and poorly organized, with staff showing no courtesy or basic customer service. Same for the drop off service. I would not recommend this company to anyone. It was a truly frustrating and disappointing experience."
Record Go
5 - "The car they gave me was too large for narrow Majorca roads. The check in process was laborious with the staff giving misleading information in order to try to get me to take insurance (I already had excess insurance). I will never use Record Go again!"
AVIS
10 - "Satisfied"
CLICK RENT
10 - "Pretty good."
Alamo
10 - "The staff at Alamo car rental company were very friendly and professional. During our rental period, the car got scratched. An excess charge was initially held, but the damage assessment took a long time—53 days in total. However, the refund was processed promptly after the assessment report was issued."
Centauro
8 - "Overall, I am quite satisfied with the rental company. Although it is a bit far from the airport, when you reach the P2 parking lot, you'll find a small yellow shuttle with the rental company's logo to pick up customers. The shuttle bus takes you directly to the rental office, where the process is efficient. The cars are relatively new, very comfortable to drive, and it's convenient to refuel, as there are clear instructions on the fuel cap about which type of fuel to use. However, the only downside is the mandatory insurance purchase. Even though I already bought insurance through QEEQ when booking, I still had to buy it again. In the future, I will only purchase basic insurance on QEEQ."
Alamo
10 - "Very satisfied."
Alamo
10 - "Everything was very satisfactory."
Centauro
10 - "As long as your documents are complete, the process is very smooth."
Budget
10 - "Very satisfied!"
Alamo
10 - "Super fast and it's a new car!"
Alamo
10 - "Satisfied"
KeyGo Rent
6 - "Overall, it was okay. Possibly because I purchased their insurance, the deposit refund was very quick—I received it shortly after returning the car. The only downside was the shuttle driver. She arrived late and showed no sign of apology. We had a bit more luggage, and as we were loading piece by piece onto the vehicle, not only did she not help, but she kept rushing us, claiming that being late would incur penalties. We ended up sweating profusely trying to hurry. If she was worried about penalties, why not arrive earlier or on time? Their approach is truly puzzling. The car they gave us had a broken rear windshield wiper, but everything else was fine."
Alamo
10 - "Very good."
CLICK RENT
6 - "The shuttle service was disorganized and lacked management."
Alamo
10 - "Very good"
Thrifty
10 - "Excellent"
Hertz
10 - "The service staff was very friendly."
Record Go
10 - "Not bad."
Centauro
2 - "1. The shuttle bus was impossible to find. I had no idea where it was and spent half an hour searching for it. In the end, I had to take a taxi, which cost 10 euros on the meter. The driver said the starting fare from the airport is 21 euros. 2. At the time of car pickup, they aggressively pushed an insurance plan costing 26 euros per day, even though I had already purchased full insurance. 3. If you don’t buy their insurance, no one will assist you during pickup. They simply hand you a key and leave you to search for the car among hundreds of vehicles under the blazing sun. 4. Apart from the authorization hold, they also blocked 109 euros for fuel, saying it would be refunded if the car is returned with a full tank. I’ve rented cars many times and this is the first time I’ve encountered a company that precharges fuel costs. 5. I received a parking ticket during the rental period and asked the staff for help on how to handle it, but they completely ignored me and told me to sort it out myself without providing any guidance or information."
OK Mobility
10 - "Very good"
Enterprise
10 - "Very satisfied, efficient, and timely reminders."
Niza Cars
10 - "Pickup was at the airport waiting area, very convenient. The car arrived quickly, picked up me and a Málaga mom with a two-month-old baby, and took us to the rental store, which was about a 5-minute drive. The entire rental process was smooth, and the car worked great for the ten or so days I used it. The local mom told me this is not a new company; she has been renting from them for years, and it's a reliable company. Returning the car was also very easy. Remember to return the car with a full tank."
Centauro
8 - "The wait time for picking up the car was too long."
Hertz
10 - "Good service attitude, clear explanation of contract terms."
Centauro
10 - "Excellent"
Europcar
10 - "Excelente coche"
Centauro
8 - "The service was good overall, but the business is extremely busy. I had to wait in line for almost an hour to pick up the car, so plan your rental time accordingly."
Alamo
8 - "The service staff in Madrid were terrible, but those in Barcelona were especially great!"
DRIVALIA
10 - "The fuel tank was full, but CarPlay didn't work; however, the service at the store was excellent."
Niza Cars
2 - "A very frustrating company. I've never seen a company force additional charges on their customers. They wouldn't let customers accompany them during the car return process. There was no vehicle registration or insurance documents in the car. The car rental for four days wasn't much, but they charged you 180 euros for insurance. I will never rent a car from this company again."
Centauro
10 - "Convenient and satisfactory service with a great attitude."
GOLDCAR
6 - "Spanish people are usually very enthusiastic and talkative, but the service here can only be described as average. Perhaps the job is relatively monotonous, making their attitudes seem mechanical. The staff at the pickup counter were still pushing expensive add-ons. The person at the T1 drop-off point seemed quite arrogant—only answering questions directly and disregarding others' thoughts or information. They even insisted that cars picked up at T1 must be returned to T1, which caused me to go back and forth several times to confirm with the front desk."
Europcar
10 - "Excellent"
OK Mobility
4 - "Arrived at the store on time but did not get the reserved car model. Refused to upgrade the model unless purchasing the in-store insurance. The staff initially gave a larger but more rundown MG, with parts of the undercarriage guard falling off. Request to change the car was denied. After over an hour of communication with the platform and finally contacting the store manager, we got a SEAT. The staff were very rude."
Thrifty
10 - "Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude."
CLICK RENT
10 - "The overall service was excellent and very patient."
OK Mobility
4 - "We already purchased insurance through Zuzuche, which includes coverage for Andorra and Portugal. Why are we being forced to buy an additional 530 Euro insurance?"
Europcar
10 - "It was a great car rental experience, very satisfactory."
Record Go
10 - "Very satisfied, the staff had a great attitude and explained everything clearly and understandably."
Budget
10 - "Pickup was convenient; Budget and Avis operate as one company now, using electronic receipts, so you can grab the keys and go. The car was relatively new, with a mileage of over 10,000 kilometers. It was a hybrid, possibly due to environmental restrictions in large cities. However, the transmission had issues, as it sometimes wouldn’t shift beyond third or fourth gear on the highway."
Alamo
10 - "Very satisfied. After reading some reviews mentioning aggressive insurance upselling, I was a bit worried. However, the rental company only asked once, and when I declined, that was it. Their attitude during both pickup and drop-off was great. Only a 200-euro deposit was required, and just one card for the guarantee. The car itself was quite new with only 9,000 kilometers, easy to drive, and overall excellent."
National
6 - "First of all, I am very angry with the rental company's tactics, using inappropriate methods to force us to cancel the order and require us to upgrade the rental at a higher cost. However, I am very grateful to Zuzuche for intervening and protecting our rights."
Enterprise
10 - "The service staff at the rental company are friendly and highly efficient."

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Frequently asked questions

Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.