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11:30 PM
Last updated on: Jul 14, 2025
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91Rental Locations
28Airport Locations
Sandy Jenny
Barcelona
Excellent
Excellent! The deposit was refunded immediately after returning the car. The car was easy to drive! Superb service!
Read More >Reviewed: Jul 15, 2025
Winifred Raglan
Barcelona
Excellent
Omar Eipstein
Barcelona
Average
We already purchased insurance through Zuzuche, which includes coverage for Andorra and Portugal. Why are we being forced to buy an additional 530 Euro insurance?
Read More >Reviewed: Jun 16, 2025
Ian Zacharias
Barcelona
Excellent
Very good, but it's not the rental company's insurance. The deposit of 1200 is a bit high.
Read More >Reviewed: Mar 31, 2025
Rose IV.
Barcelona
Excellent
Hardly any waiting! The process was very fast, but there was no signal in the underground garage, so I had to go to a place with signal to upload the car condition photos.
Read More >Reviewed: Mar 31, 2025
Walker Boyle
Barcelona
Excellent
Lilith Maria
Barcelona
Excellent
Adair Romeo
Barcelona
Poor
When I arrived, they told me I needed to make a reservation one day in advance.
Read More >Reviewed: Feb 14, 2025
Felix Brown
Barcelona
Excellent
The staff were enthusiastic and provided fast service. It was a great experience.
Read More >Reviewed: Dec 23, 2024
Boyd Bruce
Barcelona
Excellent
Bennett Mill
Barcelona
Excellent
Quite excellent. Even though I don't speak English or Spanish, I managed to pick up the car smoothly using mobile translation. For peace of mind, I purchased full insurance from the rental company and a supplemental insurance from QEEQ, costing less than 500 per day.
Read More >Reviewed: Jun 2, 2025
Bart Ernest
Barcelona
Excellent
Lionel Pope
Barcelona
Excellent
Saxon Dulles
Barcelona
Excellent
Belinda O'Neil
Barcelona
Excellent
Verna Howard
Barcelona
Excellent
Page Kitty
Barcelona
Excellent
Cornelius Gill
Barcelona
Excellent
Jeffrey Carnegie
Barcelona
Excellent
Overall, it's pretty good, but the price was quite expensive during the Holy Week.
Read More >Reviewed: Apr 23, 2025
Gregary Mansfield
Barcelona
Excellent
As long as your documents are complete, the process is very smooth.
Read More >Reviewed: Jul 6, 2025
Pete Wild
Barcelona
Poor
1. The shuttle bus was impossible to find. I had no idea where it was and spent half an hour searching for it. In the end, I had to take a taxi, which cost 10 euros on the meter. The driver said the starting fare from the airport is 21 euros. 2. At the time of car pickup, they aggressively pushed an insurance plan costing 26 euros per day, even though I had already purchased full insurance. 3. If you don’t buy their insurance, no one will assist you during pickup. They simply hand you a key and leave you to search for the car among hundreds of vehicles under the blazing sun. 4. Apart from the authorization hold, they also blocked 109 euros for fuel, saying it would be refunded if the car is returned with a full tank. I’ve rented cars many times and this is the first time I’ve encountered a company that precharges fuel costs. 5. I received a parking ticket during the rental period and asked the staff for help on how to handle it, but they completely ignored me and told me to sort it out myself without providing any guidance or information.
Read More >Reviewed: Jun 27, 2025
Sharon Walker
Barcelona
Excellent
Marlon William
Barcelona
Poor
The car rental company had a staff member who insisted I purchase the €47 insurance. He had a very poor attitude when I refused, and after lengthy discussions, I ended up buying it. Actually, I had already purchased full insurance through the platform, but the rental company couldn't see it. As a result, I had to cancel the full insurance from the platform. The platform's full coverage was only €150, whereas theirs was €47 per day—totally not worth it. However, the platform's customer service lady was extremely patient and helped with translation. I am very grateful.
Read More >Reviewed: Jun 5, 2025
Belinda O'Neil
Barcelona
Average
Cedric Childe
Barcelona
Excellent
Boyd Nichol(s)
Barcelona
Average
When returning the car, I suddenly noticed it had been scratched, not sure when it happened. Ended up paying quite a bit, sigh.
Read More >Reviewed: May 14, 2025
Saxon Dulles
Barcelona
Excellent
Good service, reasonable price, smooth pickup and return process, no unreasonable strictness.
Read More >Reviewed: Apr 13, 2025
Kelly Yale
Barcelona
Excellent
Doreen Barrie
Barcelona
Excellent
Quick and efficient. If you mention that you purchased insurance on the platform, the staff won't waste time trying to upsell. The return process is also very smooth.
Read More >Reviewed: Nov 30, 2024
BernarditaVial
Cornella
Excellent
Merle Gladstone
Barcelona
Average
The car I booked was unavailable, so I was forced to upgrade, and it's been a week and I still haven't received the invoice.
Read More >Reviewed: Jun 10, 2025
Xavier Wright
Barcelona
Excellent
Overall pretty good. They suggested upgrading the car model and additional insurance, but didn't push further after refusal.
Read More >Reviewed: May 4, 2025
Sibyl Occam
Barcelona
Very good
The car rental company was overall acceptable. However, when returning the car, the staff specifically checked the underside of the car by hand and claimed there was a scratch, charging 70 euros for it. That area is typically not inspected during pickup, so it was hard to explain the reason. It felt like an unavoidable situation. Fortunately, I applied for insurance reimbursement, and QEEQ assisted promptly in handling it.
Read More >Reviewed: Apr 27, 2025
Donna Beard
Barcelona
Average
Pretty good, they didn’t try to upsell insurance. However, they didn’t check the car during the return process. Even though I clearly refueled the tank before returning, they still charged me over $10 for fuel. The amount wasn’t much, so I didn’t pursue it further. Still, it would be better if they conducted a clear inspection during the car return.
Read More >Reviewed: Apr 15, 2025
Antonia Susanna
Barcelona
Poor
A very frustrating company. I've never seen a company force additional charges on their customers. They wouldn't let customers accompany them during the car return process. There was no vehicle registration or insurance documents in the car. The car rental for four days wasn't much, but they charged you 180 euros for insurance. I will never rent a car from this company again.
Read More >Reviewed: Jun 19, 2025
Renata Tate
Barcelona
Excellent
Nelly Johnny
Barcelona
Average
First of all, I am very angry with the rental company's tactics, using inappropriate methods to force us to cancel the order and require us to upgrade the rental at a higher cost. However, I am very grateful to Zuzuche for intervening and protecting our rights.
Read More >Reviewed: Jun 11, 2025
Solomon
Barcelona
Very good
Clyde Abe
Barcelona
Average
It's okay. Previously, the car booked online took some time to become available, but they quickly provided a slightly inferior replacement.
Read More >Reviewed: Feb 16, 2025
Rupert Sophy
Barcelona
Very good
Page Rhys
Barcelona
Excellent
Hayden Johnson
Barcelona
Average
The staff at the car pickup was very friendly. Since there were times when we couldn't understand each other, we went back and forth using translation software, which took quite a bit of time, but he was very patient. The car provided was a DS model, though I don’t know the specific version. However, the car had numerous scratches. As it was my first time renting a car, I had read online that you should be very meticulous about documenting scratches. Due to the large number of scratches, we spent over 40 minutes just taking photos. After picking up the car from the basement level 4, we communicated with the staff, who said we only needed to take photos and didn’t need to add anything to the contract. He assured us that as long as there were prior photos, any issues later wouldn't be heavily pursued, and this turned out to be true. The car was given to us with a full tank of gas and a remaining range of 560 kilometers recorded. When returning the car, we refueled to full at a gas station very close to the store, but the remaining range showed only 540 kilometers. There was nothing we could do since it was already at full capacity. At the time of returning the car, no issues were raised, but later we discovered that 8 euros had been deducted from our credit card deposit! We suspect this was due to the 20-kilometer discrepancy. Keep in mind that in Europe, one liter of gas costs just 1.6 euros, and we had already refueled fully.
Read More >Reviewed: Jun 4, 2025
Bennett Mill
Barcelona
Excellent
Harry Dorothy
Barcelona
Excellent
They promoted insurance, but stopped after we declined. Mileage limits apply.
Read More >Reviewed: Mar 25, 2025
Valentine Johnston(e)
Barcelona
Excellent
Mortimer Adams
Barcelona
Excellent
Highly satisfied. Although there was a minor issue, it was resolved smoothly after communication between the platform and the rental company. Everything went well.
Read More >Reviewed: Feb 2, 2025
Alger Washington
Barcelona
Excellent
Excellent! Very professional service! The vehicle was in great condition!
Read More >Reviewed: May 31, 2025
Howar Raleign
Barcelona
Average
It took more than two hours to queue for the car. Such a long wait was an absolutely painful experience after a long flight. This is the first time in all these years of renting cars that I've encountered something so time-consuming.
Read More >Reviewed: Apr 29, 2025
Herbert Jordan
Barcelona
Excellent
Boyce Sharp
Barcelona
Poor
AVIS, as one of the leading global rental companies, engaged in deceptive practices during the car return process. They altered the return time and charged nearly 90 euros for a full tank of fuel despite the car being returned with a full tank. Thankfully, I kept the fuel receipt and dashboard photo from before the return, which allowed me to get the money refunded.
Read More >Reviewed: Oct 13, 2024
Tim Richards
Barcelona
Excellent
Overall very satisfied. QEEQ sent email reminders before crucial steps like pick-up and return, highlighting key issues to pay attention to, which deserves a big thumbs up! The driver's license translation service was excellent and multi-lingual, so it can still be used in other countries next time. Last year, I went to Turkey.
Read More >Reviewed: Aug 15, 2024
Primo Maxwell
Barcelona
Excellent
Catherine Connor
Barcelona
Poor
The company enforced the purchase of full insurance, which I didn't appreciate. It was my first time renting an electric car, and charging it was very inconvenient—sometimes it took several hours to fully charge. Goldcar's customer service was poor. They mentioned free parking for electric cars but only stated that it applied to blue zones when asked, without explaining that you need to display a receipt on the windshield. As a result, I received a fine. I wanted to pay the fine myself, but the rental company charged a €50 management fee first and then told me to handle the payment on my own. Additionally, I accidentally drove into another country for two hours and was charged €105 without prior warning from the rental company. They did not inform me in advance that crossing into other European countries would incur a fee. Rules are strictly enforced abroad, and accidental mistakes are not accommodated.
Read More >Reviewed: Feb 2, 2025
Y.Shapira
Barcelona
Poor
Service was terrible. They made me wait an hour because my flight was early. Not even because car was not ready. Took me 30 mins to wait for someone to come to look at a body hit on the car. On return they took more than than 10 min to examine every inch of the car with flashlight and photos. Found nothing. They charged 25% tax on the 90 EU extra pay for border crossing in Europe. A disgrace
Read More >Reviewed: Nov 8, 2024
O.Dehane
Barcelona
Average
Experience with gold car was really good. They help us to understand they don’t have the car what we asked, but still it’s disappointed you’re showing the car, Mercedes and giving a Volkswagen not good.
Read More >Reviewed: Apr 8, 2024
Charles Philemon
Barcelona
Poor
Twice I got scammed with this rental service. Isn't it normal that we don't understand the Spanish contract? I booked a Mercedes B-Class for 307 RMB, but I received a Link electric car and was forced to pay an additional 71 Euros plus a 148 Euro deposit. Do you have no conscience in forcing these charges? Does this rental service have any moral principles left? Renting a regular electric car and telling me it's an upgraded Mercedes?
Read More >Reviewed: Nov 4, 2023
Morton Joule
Barcelona
Average
Arrived a bit late and there were no cars available. Had to upgrade the car on-site, which felt like being taken advantage of. Paid a 500-euro deposit but only 287 euros were refunded. There was no detailed breakdown or explanation for the charges, leaving the deductions unclear.
Read More >Reviewed: Oct 10, 2024
Lawrence Christie
Barcelona
Excellent
Beverly Locke
Barcelona
Excellent
Overall good, especially the pleasant communication with staff during return, and the deposit was refunded quickly.
Read More >Reviewed: Jul 24, 2024
Dominic Palmer
Barcelona
Excellent
Good, decent. The car had many scratches and damages on the exterior, which made the inspection process more difficult.
Read More >Reviewed: Jun 29, 2024
Alberta Job
Barcelona
Very good
Arlen Tracy
Barcelona
Very good
Elton Croft
Barcelona
Excellent
Isaac Wallis
Barcelona
Excellent
Blanche Richard
Barcelona
Average
Not good, the car rental company provided poor service. They said we could drive straight out, but the barrier at the exit didn't lift. Ended up paying over two euros for parking and wasted half an hour dealing with it.
Read More >Reviewed: Oct 9, 2024
Sandra Edison
Barcelona
Excellent
N.Nik Abdullah
Barcelona
Excellent
The car met our expectations. The staff is friendly but still try to upsell their insurance. They blocked my cc for €2000 since I didn’t take their insurance but I had no problem when returning the car.
Read More >Reviewed: Feb 14, 2025
Dennis Hope
Barcelona
Very good
Tabitha Webster
Barcelona
Excellent
Ruth Moore
Barcelona
Average
The staff had a rather indifferent attitude and the efficiency was quite low. Additionally, the pre-authorization deposit was very high (2000 euros). The overall condition of the car was poor, with many scratches and dents, but it did not affect its usability.
Read More >Reviewed: Oct 3, 2024
Nelson Jerry
Barcelona
Excellent
Zoe Charles
Barcelona
Excellent
Armstrong Sam
Barcelona
Excellent
This is my second time renting a car from them. The condition of the car is excellent, almost like new, very satisfied. The deposit of 500 was refunded on the same day. Both the platform and the rental company provided great service, and the staff communicate fluently in English without any issues.
Read More >Reviewed: Feb 3, 2025
Hugh Bowman
Barcelona
Very good
It's a small rental company, service is okay, but there's an additional fee for cross-border driving.
Read More >Reviewed: Jul 23, 2024
Webb Thackeray
Barcelona
Poor
This was the worst car rental experience I've ever had. I waited for the pick-up service for one and a half hours. The process took 40 minutes, and the car I received was not the same class as the one shown online. The most outrageous part was when I returned the car; they tried to blame me for various small damages that were already there. Fortunately, I found photos on their phone showing the car's condition from previous customers, so they had nothing to say. Returning the car still took 30 minutes, and we almost called the police. My €500 deposit has not been returned yet. Can't believe this company is highly rated.
Read More >Reviewed: Feb 27, 2024
Andy Carmen
Barcelona
Very good
This shop offers delivery to the airport, but I took public transit from Barcelona city center. I contacted the store, and the actual address is Avinguda les Garrigues 46, Mas Blau, Barcelona. I picked up and returned the car here. The staff's English was not very good, making phone communication a bit challenging at first. However, a staff member contacted me via WhatsApp, and they were friendly and patient. The car was inexpensive and in good condition. Returning the car was quick and smooth, with just a brief inspection.
Read More >Reviewed: Feb 22, 2024
CvM
Barcelona
Average
Horrible service. They force you to buy an extended insurance from them, even though we already got an AXAinsurance. Big discussion on that. It is also not possible to pay with another credit card ( my husbands) or debit card. When you choose for that, they said that it was only possible when chosing for their insurance.
Read More >Reviewed: Jan 8, 2025
J.Lord
Barcelona
Excellent
Really good service. Offered a useful upgrade to car. Extra charges were not excessive. Would use again.
Read More >Reviewed: Sep 12, 2023
F.Ciocilteu
Barcelona
Very good
S.Olejnik
Barcelona
Very good
Booking was paid but they charged me at the counter for service charge anyway. They couldn't release the car without paying them that charge. When dropping off they were trying to charge me for fuel. I would try to avoid them
Read More >Reviewed: Nov 25, 2019
M.Rahiel
Barcelona
Good
Guy Haywood
Barcelona
Excellent
Roy Daniell
Barcelona
Poor
This car rental company is terrible. They intentionally guide customers to buy insurance. Since I clearly stated I didn't want to buy it and didn't read the contract carefully, I was ultimately charged over 2000 for full coverage.
Read More >Reviewed: Feb 28, 2024
Linda Nancy
Barcelona
Average
The rental store will try to make you change cars and pay for more expensive insurance. If you refuse, they will tell you that the car you want is no longer available, and the only car left requires an extra fee. The location for car exchange is not accurate and hard to find.
Read More >Reviewed: Sep 23, 2023
Barcelona
Excellent
Smooth pickup and drop off process; very courteous people at LEASYS on CALLE DE LES GARRIGUES 49, SAN BOI DE LLOBREGAT
Read More >Reviewed: Sep 22, 2022
Sabina Michael
Barcelona
Average
The staff was late delivering the car, refused to provide a replacement or compensation for the damaged vehicle, and the platform did nothing to effectively coordinate or communicate. They just played blame games with the rental company. Strongly recommend reconsidering using such local Spanish rental companies and opting for global brands instead, as their service is much better.
Read More >Reviewed: Jan 9, 2020
Zeljka
Barcelona
Excellent
Very kind and helpful staff, the communication, pick up and drop off were super easy and the quality-price is very good. I would recommend Solo and if we return to Spain I will use again their service
Read More >Reviewed: Nov 5, 2019
Daniel Alfred
Barcelona
Very good
J.Karalic
Barcelona
Excellent
Barcelona
Average
I chose ACE company to avoid renting with companies with poor reviews. Unfortunately, it turned out that ACE is used only to cover up the fact that you are renting with Gold car ( bad experience in the past) that in fact is using Rhodium cars ( very poor reviews). I could have rented with them directly for a lower price, but I wanted to go with a more reputable company. This practice is very misleading and this experience was rather disappointing. Expensive rental, hard to find at the airport, long line, extra tax charges, claims of having no insurance even though papers claim that I boight a basic one.
Read More >Reviewed: Aug 31, 2019
Mauricio
Barcelona
Excellent
El coche entregado un Peugeot 208 estaba impecable. Con pocos kilómetros y limpio. La atención del empleado fue siempre muy amable. Recomiendo esta rentadora.
Read More >Reviewed: Oct 15, 2020
I.Tateo
Barcelona
Good
Renting was ok although it took 30mins for the shuttle bus to arrive and 1h for the guys to give me a car, there was a long cue and I think it was managed poorly in terms of personnel, time, and space (too crowded).
Read More >Reviewed: Oct 7, 2019
Riva Walkley
Barcelona
Very good
Barcelona
Good
Я очень долго ждал оформления (почему? Ведь машина была предоплачена). И потом снова ждал на выдаче. Мне постоянно пытались продать дополнительные опции. В конечном итоге мне выдали машину с меньшим объемом багажника, чем я заказал. Это был мой первый опыт с Thrifty, и мне не хотелось бы его повторить. У Thrifty высокий рейтинг, так что, возможно, мне просто не повезло.
Read More >Reviewed: Sep 27, 2019
Barcelona
Very good
Large internal space small boot space, but vehicle very underpowered
Read More >Reviewed: Aug 13, 2019
Barcelona
Very good
M.Cizmar
Barcelona
Average
I should pay by the take over the amount of 66 eur. It was charged imediatelly.
Read More >Reviewed: Aug 27, 2019
Gregor
Barcelona
Very good
At the counter of Interrent, there is any signs that the office of Interrent moved to Goldcar. At the counter of Goldcar there is no sign, that hier can pick up the car people with interrent voucher. The crew tried to get from me the adminstration fee, although in my voucher of stood clear, that I paid all taxes and fees.
Read More >Reviewed: Jul 19, 2019
Barcelona
Average
Inter rent staffs: - lied to me about the amount of the deposit ( said 1400€ rather than 1089€) and the time they’ll hold the deposit (28 days rather than 5) to sell me a insurance. - they changed my ”full tank to full tank” contract, already paid, for a “flex” contract with extra fee. - Told me the insurance I bought when I made the reservation was not really covering the car.
Read More >Reviewed: Jun 13, 2019
Barcelona
Average
N'existe plus, le box vous indique d'aller au box goldcar qui ont soit disant racheté interrent la personne voulait m'obliger à prendre des assurances pendant plusieurs minutes, faisant mine que les miennes n'existaient pas, que le bas prix de ma location ne pouvait pas les inclure, après négociation et tentative d'appel au service client du site qui m'avait vendu la location, il a finalement reconnu que mes assurances étaient bonnes et qu'en ce cas il y a aurait une caution sur ma carte, ce que je savais déjà. Il m'a été facturé un flex fuel que je n'avais jamais demandé (18€) mais qui était déjà coché sur son ordinateur, c'est de la vente forcée, j'ai essayé de la faire sauter et puis j'ai lâché l'affaire, je leur ai laissé me la facturer tellement ils me font de la peine à vouloir grappiller des euros...
Read More >Reviewed: Jun 10, 2019
Morton Joule
Barcelona
Average
I actually went to a HERTZ store. I had an appointment to pick up the car at 9 AM, but since no one answered the phone when I called the store, I was worried they might not actually be open, so I ended up arriving around 10 AM. The staff member at the store initially told me that I was late and wanted to charge me a delay fee. Later, she mentioned I needed to purchase a €100 insurance but didn't explain it clearly with patience, just informed me about it and emphasized it was not mandatory. She said the email order she received didn't mention insurance, and when I showed her the reservation sheet, she didn't check it and simply replied, 'I don't understand,' before returning all my documents and asking me to contact customer service myself. After observing for a while, I noticed she spent quite a bit of time explaining this issue to the next two customers, but at least she gave them more detailed information than she did to me. Finally, at around 11:30 AM, I got the car, thanks to the timely callback from the customer service team at Zuzuche, who communicated with her again, and she finally clarified that the insurance was just being mentioned as an option.
Read More >Reviewed: Feb 22, 2025
M.Nisse
Barcelona
Average
The car was in a different bay and location of where I was told and the documentation given. This caused a big delay and made me go back to the terminal, which was not ideal as it was already late and my son is 4 years old. Apart from the pick up problems, the signage for drop off is insufficient and poor and was acknowledged by the staff member at drop off. I would like to know if Dollar are prepared to offer a full explanation and some offer of compensation.
Read More >Reviewed: Aug 29, 2019
Barcelona
Very good
We struggle to get a car confirmed to be large enough to carry our luggage. This is in part due to the requirements of my disabled daughter. Dollar "upgraded" the car, however in truth this was not an upgrade and we struggled with luggage space.
Read More >Reviewed: Aug 19, 2019
Yale Valentine
Barcelona
Poor
The front desk employee (a girl) was very cold. I purchased full insurance, but in case of an accident, I have to pay the entire amount upfront. This might not be the car rental company's issue, but the staff's attitude was extremely indifferent. You have to sign before seeing the contract, which company does that? The staff's English was poor and they couldn't explain things clearly. The lighting in the parking lot was very dim when inspecting the car. The storage box cover inside the car didn't close properly and was taped up. For evidence at return, I planned to take pictures but wasn't allowed to. It took nearly an hour to pick up the car. After twenty years of renting cars, this was the worst experience.
Read More >Reviewed: Mar 3, 2018
Lennon Lowell
Barcelona
Average
(1) The day before leaving Barcelona, we found the car tire had been mysteriously punctured. Since we only had basic insurance, Autoclick advised us to handle it ourselves. After two phone calls with no response, we couldn't reach them again. Very poor service, and they didn't inform us about any free towing services, which cost us an extra 80 euros. Very disappointing. (2) The store is a bit far from the airport with no clear signage. We spent a long time searching for it and only found it after calling to get the exact address.
Read More >Reviewed: Feb 14, 2017
Yale Valentine
Barcelona
Poor
At 9:15 PM, there was no car at the airport pickup spot. We had to call, and they then sent a car to pick us up. At the store, they charged an extra 104 euros! The staff informed me that the prepayment made on the rental car website was not related to them, and I needed to pay again at the store!
Read More >Reviewed: Apr 13, 2016
Evelyn Gallacher
Barcelona
Average
The car was good, but there were few staff members at the store and the process was slow. There were only three customers ahead of us, yet we waited for half an hour.
Read More >Reviewed: Dec 4, 2014
Sylvia Kelvin
Barcelona
Very good
Earl David
Barcelona
Excellent
Mag Helin(a)
Barcelona
Excellent
The service was good. We booked a Picasso C4, but were given brand new Peugeot 508s. We reserved one automatic and one manual, but the staff made a mistake and gave us two manuals. They corrected the issue immediately upon realizing it. The process was simple, and the staff were friendly.
Read More >Reviewed: Oct 17, 2013
Zoe Charles
Barcelona
Excellent
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Free shuttle bus
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Free shuttle bus
Free shuttle bus
Pick-up service
In terminal
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Shuttle bus
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