21 Car Rental Brands at Palma De Mallorca Airport (PMI)

Very satisfied

Reviewed: Jul 15, 2025

Very good, a pleasant experience.

Reviewed: Jul 15, 2025

The service was good overall, but the business is extremely busy. I had to wait in line for almost an hour to pick up the car, so plan your rental time accordingly.

Reviewed: Jun 21, 2025

Pretty good, met expectations.

Reviewed: Oct 13, 2024

Very convenient, there is a shuttle bus to the airport every 15 minutes with frequent departures. However, make sure to allow extra time if you are catching a flight.

Reviewed: Oct 4, 2024

Our car rental experience was an absolute disaster. When we arrived at the rental company, there were over 50 people waiting — many of them literally sitting or lying on the floor. Despite having a reservation for a specific time, we had to wait more than two hours to collect our car. The service was appalling. The staff at the counter were extremely rude and unprofessional, offering no help or explanation for the delay. The situation at the key collection point was just as bad — chaotic and poorly organized, with staff showing no courtesy or basic customer service. Same for the drop off service. I would not recommend this company to anyone. It was a truly frustrating and disappointing experience.

Reviewed: Jul 14, 2025

The service was excellent.

Reviewed: May 23, 2025

I've rented cars multiple times in Europe and have always been very satisfied, leaving good reviews. However, this time with OK Mobility in Spain was quite disappointing. This company is a local Spanish car rental provider and requires a deposit of 2000 euros (while others only ask for 300 euros). I ended up losing 282 euros unfairly. In addition, it took 1.5 hours from arriving at the location to completing the car pickup. Furthermore, the fuel gauge showed only half a tank when I picked up the car, but I refueled fully before returning it, afraid of being charged unfairly again.

Reviewed: Oct 27, 2024

Met expectations but the collection was very slow

Reviewed: Oct 12, 2024

The staff member was very nice and even upgraded my car to an unlimited mileage model. He offered me insurance, but when I mentioned I had already purchased one, he was very understanding and informed me about potential issues. His attitude remained friendly throughout the process. When picking up the car, I specifically asked if I needed to immediately email them to document any scratches on the car. He said it was unnecessary and told me I could inform his colleagues when returning the car. However, when I returned the vehicle, the staff only asked me to place the keys in the box without inspecting the car. Later, when I got home, I received a damage bill of €960. I immediately emailed them with a video I had recorded, but received no response for a long time. Now, I have to rely on my insurance for reimbursement. It’s crucial to ensure they inspect the car on-site and confirm that the scratches aren’t new.

Reviewed: Sep 17, 2024

The car they gave me was too large for narrow Majorca roads. The check in process was laborious with the staff giving misleading information in order to try to get me to take insurance (I already had excess insurance). I will never use Record Go again!

Reviewed: Jul 12, 2025

The car's electronic start and Bluetooth were not working properly. When picking up the car, there were some paint damages on it. I asked the rental company staff whether I should take photos, and I was told it wasn't necessary; I just needed to show them upon return (confirmed this with two different staff members). However, during the return process, the staff said that these damages should have been reported via email at the time of pickup, not during return. I later discovered that the rental company had written the email and phone number incorrectly on the contract. To avoid potential issues, I sent an email to the company, but it took several days to get a reply, and the issue of updating the incorrect information wasn't addressed.

Reviewed: Jun 5, 2025

Long wait time for pickup and the reserved car model was not available.

Reviewed: Jun 1, 2025

The staff at the airport rental location were extremely rude and kept adding extra charges. They claimed we were late picking up the car, but refused our request to review surveillance footage of the queue time. They even threatened that we wouldn't get the car unless we paid the additional fees. They ignored us completely, took all the documents, and gave an ultimatum: 'Pay these extra charges now to get the car, or leave right now.' They also refused to communicate with the customer service team via phone. On top of that, they gave us a car with a tire pressure as low as 1.3.

Reviewed: Apr 22, 2025

Very good, electronic screen operations with English-speaking assistance staff.

Reviewed: Mar 5, 2025

The shuttle service was disorganized and lacked management.

Reviewed: Jun 29, 2025

The overall service was excellent and very patient.

Reviewed: Jun 17, 2025

Excellent service, very convenient for both renting and returning.

Reviewed: May 11, 2025

Very satisfied

Reviewed: May 9, 2025

Excellent!

Reviewed: Apr 23, 2025

The fuel tank was full, but CarPlay didn't work; however, the service at the store was excellent.

Reviewed: Jun 20, 2025

I received a different model from the one I booked, and the staff were unkind and paid 68 euros without any prior explanation. I thought I didn't have to pay for another insurance because I had axa comprehensive insurance beforehand, but I found out later when I saw the receipt why I paid for it. Can qeeq solve this or clearly let me know why?

Reviewed: Apr 20, 2025

Apart from the store being a bit remote, the service was excellent. I opted for full insurance, and there was no car inspection during pickup and return. Extremely smooth experience!

Reviewed: Feb 28, 2025

Just like in goldcar, you will pay many times more.

Reviewed: May 31, 2019

The queue was very long, and the waiting time was excessive.

Reviewed: May 29, 2025

Sehr unzufrieden bin ich mit der automatischen Verrechnung für das Füllen des Tankes nach der Abgabe. Ich habe das Auto beim Flughafen voll getankt und auch so abgegeben. Ich fühle mich herein gelegt und bin nicht bereit, die mir verrechneten Kosten zu akzeptieren. Ich habe goldcar umgehend geschrieben, aber noch keine Antwort erhalten.

Reviewed: Feb 24, 2025

Primera y última vez. Contratación engañosa. Para dejar una franquicia de 1.400€ es necesario tener un límite de 3.000€ en la tarjeta que no pone en ninguna parte. Total que el seguro que hice no sirvió de nada y tuvimos que pagar 123€ extras al no poder hacer la franquicia ya que "sólo" tenia un límite de 2.000€.

Reviewed: Feb 8, 2025

The service was terrible! I even spent extra money to get the Hague certification, notarization, Spanish sworn translation, international permit, and Chinese driver's license, yet they insisted my documents were invalid! This seemed like an excuse to force me to purchase their insurance. Without buying their insurance, I wasn’t allowed to take the car! The insurance cost €120 for three days, while my rental fee for three days was only slightly over 1,200 RMB. It's a complete scam. The rental platform did nothing to regulate this behavior! Additionally, the car I received was completely different from what I had reserved!

Reviewed: Oct 15, 2024

The company had mandatory full insurance at their affiliated car shop, which felt coercive. I booked a Mercedes but ended up with a Subaru, and the downgrade in brand was frustrating. However, the refund process was fast—I originally thought they'd find some excuse to deduct part of the €1400 deposit, but both the pre-authorization and the deposit were fully refunded within 5 business days. I expected potential disputes over a partial deduction, but that didn't happen, which was surprising and satisfying.

Reviewed: Oct 12, 2024

Quite satisfied.

Reviewed: May 25, 2025

The staff interaction was so horrible. They try to buy an expensive car and they don't explain anything about the car or the insurance conditions

Reviewed: Aug 13, 2024

The service was great and very friendly.

Reviewed: Aug 11, 2024

The claim processing was slow and the roadside assistance was in Spain.

Reviewed: Jun 3, 2024

The service was excellent, the car was almost brand new with just over a thousand kilometers.

Reviewed: Apr 29, 2024

The service was excellent. We couldn't find the floor to return the car, so the staff took us to the fourth floor and drove the car to the return point. Although there was a language barrier, they were very nice, and communication was smooth. The service was thorough and considerate. Highly recommended, every step was flawless.

Reviewed: May 23, 2025

Initially, they kept insisting I pay extra to upgrade the car and, after I refused, they aggressively pushed insurance on me. In the end, they didn’t even have the model I booked and gave me an SUV instead, which caused me a lot of trouble because the roads in Mallorca are extremely narrow, and the parking spaces are very small.

Reviewed: Feb 17, 2025

The upgrade to a Mercedes was very satisfying.

Reviewed: Jan 6, 2025

The car rental service is very professional.

Reviewed: Jan 1, 2025

Handled the incident promptly.

Reviewed: Dec 30, 2024

Hiper have a great facility, friendly and efficient staff. Car was old and worn (scratches, dents, very basic interior)

Reviewed: Apr 27, 2025

The service process is very orderly.

Reviewed: Jan 2, 2024

Car was strached in many places around the vehicle, was dirty on the outside and the amutomatic roof needed some corrections at the openig system in the trunk to work properly.

Reviewed: Jul 28, 2020

They overcharged 15 euros for service fees. It took 20 minutes to get through to the rental car company, and after a long discussion between customer service and the store staff, I had to make the payment first, wasting an hour. It is still unresolved.

Reviewed: Jan 1, 2019

I returned to the desk when I discovered there was additional damage on the car at pickup. This is quite a long walk back into the terminal. Agent at the desk was dismissive, told me it was minor and that it was "impossible" to add the additional damage onto my rental agreement, and that it should be reported when I drop the car off. There was no one to report it to when I returned at the end of my trip. Received an email a few days later attempting to charge almost £200 for damage to an alloy wheel which was there when I picked it up. Luckily I had pictures but it took a very long phone call (over 40 mins on hold) and further emails to resolve the issue and cancel the damage charges. Avoid Budget in Palma!

Reviewed: Feb 14, 2025

The service attitude was excellent. Despite a long queue, they patiently answered all questions, and they didn't show any displeasure when I declined to buy insurance.

Reviewed: Aug 27, 2024

Wait for pick up excessive. Car almost new / good. Collected a Citroen c3 - dog of a car. Return smooth.

Reviewed: May 14, 2024

There were so many frustrated people in that queue at the airport. For pre booked cars. There was anger and frustration

Reviewed: Sep 9, 2019

Good but the car not what I expected! The gave i10 and I was welling for fiat 500

Reviewed: Jun 24, 2019

great experience/ really excellent company - good prices/ fair

Reviewed: Dec 26, 2024

Very satisfied

Reviewed: Jul 25, 2024

Très bien, seul point d'amelioration : difficulté pour trouver la navette Wiber à l'aéroport.

Reviewed: Aug 28, 2019

Reviews on internet scared me but the whole proces was smooth and staff was very friendly. If you take the insurance you can't have any issues. Rental price is low, insurance is reasonable so in total it is okay.

Reviewed: May 7, 2019

Fairly satisfied, but had to wait.

Reviewed: Dec 11, 2024

Hidden fees were charged, resulting in an additional 100 euros per day for full insurance upgrade.

Reviewed: May 2, 2024

El coche superó mis espectativas Excelente atención de Eli y servicio

Reviewed: Aug 9, 2022

El personal, en especial Eli, excelente toda su atención brindada y el servicio. El auto excelente.

Reviewed: Aug 9, 2022

I booked a mini but they said they never had a mini and gave me a Skoda instead. But it was a new car, so it's acceptable.

Reviewed: Jul 22, 2020

Long pick up due to airport closure Everything else fine

Reviewed: Nov 4, 2024

I did not like the car given as the gear box was difficult to use

Reviewed: May 2, 2024

Terrible, extremely bad. This company acts as a middleman, similar to using a rental aggregation site like Zuzuche to book a car. They then book a car from a local rental company, Click Rent, but do not clearly specify which rental company is actually booked. This caused us to spend two hours searching in the parking lot.

Reviewed: Oct 9, 2024

Tuvimos que pagar un seguro adicional por no tener tarjeta de crédito para el depósito.

Reviewed: Sep 26, 2024

No service at all.

Reviewed: Jul 30, 2024

Overall service was acceptable, but the car was old. The car inspection was done on the spot when picking up and returning, and the deposit was refunded immediately.

Reviewed: Jan 25, 2024

Car not in particularly good condition. Inside of the windscreen was incredibly smeary - not ideal when driving at night with oncoming headlights meaning you couldn’t see much at all.

Reviewed: Sep 26, 2021

Counter staff were insisting our insurance wasn’t good enough, saying they hadn’t provided it so we needed to another €50... I had to insist I was happy that I’d bought all the cover I needed, but did feel pressurised.

Reviewed: Jul 23, 2020

When we received our paperwork from easyrent it stated that we could collect the vehicle at either the Hertz or Thrifty desk in Palma airport. When iI approached the Thrifty desk the operative Rita advised that I couldnt collect it here (despite wearing Hertz labelled clothing). I showed her the paper work that clearly said that the vehicle could be collected at either Hertz OR Thrifty, be she insisted that because there was a Hertz image on the paper work that the vehicle could only be colelcted at the Hertz desk. This continued for ten minutes of so and she eventually relented but told me in no uncertain terms that they wouldnt normally do this and that they were doing us a favour. I dont know if the paper work or the operative was wrong, either way it added undue stress to the process.

Reviewed: Jun 24, 2019

Counter staff in airport and at car collection very helpful.

Reviewed: May 14, 2019

Very efficient. Free upgrade !!!

Reviewed: Dec 5, 2022

Car was upgraded at a discounted additional cost to an SUV.

Reviewed: Nov 15, 2022

Very helpful and friendly staff. Not a long wait, but about 15 min. The car was good and we had no issues.

Reviewed: Jun 24, 2022

The woman at the counter at pick up was excellent!

Reviewed: May 12, 2022

Didn’t need the hard push for extra insurance as we had already bought it

Reviewed: Oct 8, 2019

Satisfied, but communicating with the staff requires some patience due to the language barrier.

Reviewed: Nov 7, 2018

The first car I was offered had damage on every panel, the heater/AC controls were faulty & the wiper blades were split. The second car, although had damage to the paintwork, everything else was ok. Staff was polite & changed the car without a fuss.

Reviewed: Aug 15, 2022

Prepare to wait a LONG time to pick up your car, and for there to be no signs at the airport to get you to the bus.

Reviewed: Oct 8, 2019

Fairly lengthy delay on pick-up, car ok but a lot of minor scuffs and scratches. Drop-off fine with no delays.

Reviewed: Sep 18, 2019

No hidden extras and give me my money you're holding

Reviewed: Aug 8, 2019

Love the car, customer service disgusting, made us wait over 1 hour for the keys when they where already in the office waiting to be given to me, tried selling me more insurance and tried scaring me just in case I crash. Need signs outside their company so you can find the place.

Reviewed: Aug 5, 2019

La personne au guichet en plus d’être peu agréable a voulu nous vendre des assurances supplémentaires. Quand nous avons refusé, car nous avions déjà l’assurance Axa, il s’est montré arrogant en nous disant que la moindre rayure serait à notre charge car l’assurance ne nous couvrait pas du tout. Il a beaucoup insisté pour nous montrer les tarifs de l’agence en cas de rayure... et en nous recommandant plusieurs fois de prendre l’assurance. Vous faites le Check in seul. La voiture est livré très peu propre. Poussiéreuse et avec des taches de savon. Pour masquer les rayures et les mettre sur notre dos à notre retour ? Nous avons photographié toute la voiture sous toutes ses coutures. Pendant le Check in d’autres clients se sont fait embêter pour une rayure prise en photo mais non signifié sur le papier. Le retour s’est bien passé. Nous sommes tombé sur un agent sympa et agréable.

Reviewed: Aug 2, 2019

I didn’t hire the car as they wouldn’t hire the car to me at the price I had hired it on easyrentcars (c £30). They said the insurance provided by easyrentcars was insufficient and wanted to charge me over €300. This is the second terrible experience I’ve had between easyrentcars and the rental company in one summer. I had to go and rent a car away from easyrentcars as the service simply did not work.

Reviewed: Oct 4, 2019

Would of helped to have better instruction to find Interrent desk which was tucked away at the other end of the airport

Reviewed: Jul 15, 2019

Collection staff were rude Collection point not by luggage belt 4

Reviewed: Apr 30, 2019

Long waiting line, assistant at the counter attempted to sell additional services by simply not telling the truth about contract terms (she called one of the additional services a "local tax").

Reviewed: Sep 25, 2019

It's same Goldcar scam but under Rhodium brand. They lie to you to make you buy additional insurance. The pickup location was described bad, I needed to find it on my own. I just got fuel refund which is missing 25 euros (I refuelled to 100% 10 minutes before dropping of the car), time to start getting back my money

Reviewed: Sep 3, 2019

I was 1 mile from the airport and intended to fill up the gasoline but the car's engine malfunctioned and became very dangerous so I could no longer drive the vehicle. It was not safe for me to proceed with filling up the gasoline tank. The issue was that the engine began to rev up at an accelerated rate of 5 on the tachometer despite my foot was on the break and the vehicle was at a stop. I had no other choice but to put the car into park, pull up the emergency break and turn the vehicle off to avoid throttling into oncoming traffic. Even with the car in ‘park’ the engine was still revving to a 5. As you can see, this car was not safe to drive. I was terrified and almost lost my life had the cur lurched again as it was trying to do, myself and others would have surely been dead. I was infront of Lidos Cuidad Jardin and left the car in the parking lot. It was not safe to operate further. Therefore I was not able to get gasoline and instead had to call a taxi to the airport. This was not only a terrifying experience but highly inconvenient for me to have to call a taxi on a busy road with all of my luggage because the car I rented and trusted would get me back to the airport safely instead malfunctioned and almost cost me my life. I’m disappointed to see I was charged $105 for gas after all of the trouble you caused me and ruined the end of my vacation by putting me in great danger. I would like refund for 1) the $105 for gasoline because it was impossible for me to refuel give the vehicle’s faulty condition and 2) the entire cost of my rental for this inconvenience and trauma you have caused me at the end of my vacation $363.26 ($292.68 + $70.58). Lastly, please get this car fixed before putting other customers lives in danger – this car is not safe.

Reviewed: Jul 7, 2019

The car was as expected. Counter staff polite and helpful.

Reviewed: May 12, 2019