What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage (under Collision Damage Waiver) or theft (under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

How can I add an additional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applies to the additional driver. The additional driver is supposed to present the required licence document along with the main driver at pickup.

Get unpaired cheap car rentals in Mexico

Get unpaired cheap car rentals in Mexico | QEEQ.COM

Guest reviews

Hertz
10 - "Satisfied"
Europcar
8 - "Satisfied"
America Car Rental
10 - "A very good car rental company, easy to find after leaving the airport!"
Flexways
10 - "The rental company name was different from the one during booking. There was no counter inside the airport. We followed the instructions to wait at the designated location but couldn’t find the rental company name on the order. It turned out they were using a different name. The rental company staff was already waiting at the specified location. We contacted QEEQ customer service for help. The customer service team responded promptly. Later, we learned the actual name of the rental company from other sources and finally met up with the staff."
MEX
10 - "Pleasant car rental experience."
PAYLESS
10 - "After leaving the airport, there wasn't a separate Payless counter. Upon carefully checking the pickup details, I found out I needed to go to the Budget counter—they seem to be part of the same company. The shuttle bus took us to the pickup location, where we lined up to complete the registration process. There was absolutely no pressure to purchase additional insurance. After some routine procedures, I received a brand-new Kia equipped with CarPlay but no rearview camera or parking sensors. However, I adjusted quickly. Returning the car was also very convenient. Overall, a great experience—highly recommended!"
MEX
10 - "MEX used to have paper contracts, but now they have switched to an electronic system. After hiring a new team of employees, the service quality has improved noticeably—there’s less of the unresponsive attitude from before. Processes are now clearer, and communication is more systematic. That said, the training for new employees still needs to be improved. When selecting a vehicle, you need to be extra cautious to avoid being 'downgraded.' For instance, if you book a Kia Forte, make sure you get at least an Omoda O5, Jetta, or Nissan Sentra; otherwise, it’s considered a downgrade, so be vigilant! If you reserve an MG, it’s common to be given an MG5 or a KIA K3 instead. And if you get an Omoda, don’t get too excited—the car usually has over 20,000 kilometers on it and may have some minor issues like low tire pressure (you may need to inflate them at a gas station), damaged in-car equipment (CarPlay might not work, backup cameras could malfunction), and more. If you can deal with these minor issues, go ahead with the rental; otherwise, you’ll need to request a replacement vehicle. In conclusion, stay patient and enjoy driving in Mexico!"
Europcar
8 - "Positive feedback"
MEX
8 - "Pretty good"
Mas by Mex
8 - "It was easy to find the shuttle bus location after landing. The driver was enthusiastic and took us to the rental car hall. There you need to get a number from the machine first. The staff handling the paperwork were relatively slow, and we waited for at least half an hour. However, the car pickup process was very smooth, with no upselling, and we got the car quickly."
Keddy by Europcar
10 - "Excellent service."
PAYLESS
10 - "No issues."
Keddy by Europcar
10 - "Efficient and great service."
Budget
6 - ""
Europcar
10 - "Good."
Europcar
10 - "Overall, quite satisfied. The pricing is relatively fair, and both pickup and drop-off are very convenient."
PAYLESS
10 - "The actual supplier was Budget. At the Mexico City airport location, the staff member, a woman, appeared stern but was actually very kind."
Hertz
10 - "Very satisfied, excellent service."
Europcar
10 - "Very satisfied."
America Car Rental
6 - ""
Europcar
8 - "The procedure was very convenient, allowing for self-service operations, which made it quite efficient. The service attitude was great."
Mas by Mex
6 - ""
Europcar
10 - "The service was quite good, with no upselling whatsoever. We simply paid the deposit and took the car. However, the vehicle was a bit old and worn out. I always thought Mexicans might be inefficient, but it turned out to be fine. Our car tire got punctured by a nail in Guanajuato. We contacted the local car rental office at 11 a.m., and since none of the local staff spoke English, we communicated via WhatsApp. By 1 p.m., they arrived at our parking spot, inflated the tire, then drove to a nearby repair shop for inspection and patched the tire. By 2 p.m., the car was returned to us. Considering the complete language barrier, the entire process was handled very satisfactorily."
Europcar
8 - "The car rental company in Cancun didn't overly push selling insurance, but they required a $6000 deposit. Even though my credit card limit was sufficient, the authorization was repeatedly declined. I wanted to cancel the reservation and negotiate with another company on the spot, but as soon as I stepped outside, they called me back and the deposit suddenly dropped to $800!"
America Car Rental
8 - "Satisfied. Originally booked a Suzuki, but chose a Changan when picking up the car. Supporting domestic brands!"
Europcar
10 - "Driving to the US only requires an additional insurance fee of about $10; this company is my top choice. Other Mexican rental companies refund the deposit too slowly, sometimes taking up to a month."
MEX
6 - ""
Europcar
10 - "There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly."
Europcar
8 - "It's acceptable."
PAYLESS
10 - "Pretty good."
Europcar
10 - "Excellent"
MEX
10 - "Satisfied"
MEX
10 - "The service was good and English communication is available."
MEX
2 - ""
Mas by Mex
8 - "I barely had to wait when I arrived at the store, the staff were very friendly, and we could use a translation app to communicate when there was a language barrier."
Mas by Mex
10 - "This is my second time renting from this company, and overall, it was great. The process from pickup to return was quick, and there were no hidden charges."
Mas by Mex
8 - "The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model."
Europcar
10 - "Renting a car was very convenient."
MEX
6 - ""
MEX
10 - "Very satisfied."
MEX
10 - "The price is the cheapest."
MEX
10 - "Great and convenient."
Infinity
10 - "Excellent"
Budget
10 - "Very friendly staff on the location."
Infinity
8 - "Fairly standard service."
Europcar
8 - "Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English."
Europcar
10 - "No hidden charges."
Europcar
8 - "Relatively friendly."
PAYLESS
4 - ""
Avis
6 - ""

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Best rates found by QEEQ users in the last 30 days.

Frequently asked questions

Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.