Guest reviews

• Mas by Mex

  8 - "I barely had to wait when I arrived at the store, the staff were very friendly, and we could use a translation app to communicate when there was a language barrier."

• Mas by Mex

  10 - "This is my second time renting from this company, and overall, it was great. The process from pickup to return was quick, and there were no hidden charges."

• Mas by Mex

  6 - "Pésimo servicio contratos engañoso y depósitos exagerados me quedo con muy mal sabor de boca "

• Mas by Mex

  8 - "The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model."

• Europcar

  10 - "Renting a car was very convenient."

• America Car Rental

  2 - "No vuelvo a rentar En America Car rental. Me cobraron más de la tarifa con la que se supone que Reservé"

• MEX

  6 - "The overall service attitude was quite good, but there were two issues: 1. They try to upsell insurance during pickup, even if it's already included. 2. When returning the car, they intentionally blame the renter for any damages unless there is evidence it existed during pickup, which is very frustrating."

• MEX

  10 - "Very satisfied."

• MEX

  10 - "The price is the cheapest."

• MEX

  10 - "Great and convenient."

• Infinity

  10 - "Excellent"

• Budget

  10 - "Very friendly staff on the location."

• Infinity

  8 - "Fairly standard service."

• Europcar

  8 - "Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English."

• Europcar

  10 - "No hidden charges."

• Hertz

  10 - "Tarde un poco porque había problemas con el internet para llenar la aplicación "

• Europcar

  8 - "Relatively friendly."

• Alamo

  8 - "No me coincide lo que me cobraron con lo que realmente ponía "

• Hertz

  10 - "They don't have a telephone number to reach the counter at the airport and people who answers the phone from the general number are not well informed about the schedules and process, they couldn't even find my reservation."

• PAYLESS

  4 - "It's okay, but extending the rental is too expensive! The insurance is overly pricey, even more expensive than the car rental itself! Renting for a longer period ends up costing more."

• AVIS

  6 - "The vehicle insurance issue was disappointing, I can only say it was very bad."

• Budget

  9 - "O aluguel do carro correu tudo bem e a empresa foi muito organizada o tempo tudo. O único inconveniente é em Cancun o seguro de proteção de terceiros é obrigatório e não está incluído no orçamento - ficou cerca de USD25 por dia, e isso fez com a minha reserva terminasse quase o dobro do que havia pago inicialmente."

• AVIS

  6 - "The service was okay, the car's condition was average. The performance was decent."

• PAYLESS

  2 - "Car was in good condition and service was friendly. BUT. We forgot a bag under the passenger seat with something very valuable and after we let the car rental company know and met them again to inspect the car it was gone. Pretty sure someone from the service / cleaning took the bag. Manager was very helpful and understanding tho."

• Alamo

  5 - "No el auto no llego an mis expectativas. Le falta bastante mantenimiento"

• Hertz

  7 - "Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva. It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips. Also insurance cost higher... The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car. "

• MEX

  10 - "No upselling, and the service was very efficient."

• Hertz

  8 - "despues de dos semanas que ya regrese el carro, aun no me han devuelto el deposito de garantia de mi tarjeta de credito."

• Mas by Mex

  8 - "Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations."

• Mas by Mex

  6 - "The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating."

• MEX

  10 - "Smooth service"

• AVIS

  10 - "Good service, easy communication, and a positive attitude."

• MEX

  9 - "La experiencia fue excelente y todo fluyó a la perfección, la chica del mostrador fue perfecta"

• Mas by Mex

  8 - "It's basically fine."

• Europcar

  10 - "Overall service was good, except the car wasn't the model I reserved and the vehicle's condition was average."

• Mas by Mex

  8 - "Cost-effective, but the service could be improved."

• Mas by Mex

  7 - "Proceso lento para recoger el automovil. Me hicieron pagar el SLI (Seguro de Responsabilidad Suplementario para terceros). Sin opción a negarse."

• MEX

  5 - "Pésimo servicio, ya había contratado los seguros para el vehículo con QEEQ y llegando a mostrador como quiera me forzaron a contratar el de ellos porque si no no podía disponer de la unidad."

• MEX

  10 - "Very satisfied"

• MEX

  5 - "Auto caro para las condiciones en las que se encuentra ,apestoso de adentro por sucio "

• GREEN MOTION

  10 - "La atenciòn cumplio con las expectativas, "

• Europcar

  10 - "All documents were sent directly via email, which was quite efficient. There was no excessive upselling, and the staff had a relatively professional and responsible attitude."

• National

  6 - "Todo bien. Sólo el personal de atención no es muy grato en trato. No dan opción de regresar. Es decir, estuvo bien pero podría mejorar la atención del personal "

• Hertz

  3 - "Schlecht. Mehr als 100.000 km, rundherum beschädigt, zu kleines Fahrzeug, entsprach nicht gebuchter Kategorie "

• MEX

  4 - "No horario la reserva. Llegamos 1 hora después del "pick-up time", por el tiempo que esperamos las maletas, el shuttle a su oficina, etc. Dijeron que como llegamos tarde, ya no tenían la unidad (era claro que ya no tenían coches). Nos ofrecieron otro coche por tan solo 2 veces más de lo que ya habíamos pagado. No ofrecen alternatives, son completamente inflexibles. No caigan en la trampa de reservar algo que se ve a muy buen precio. No respetan la reserva"

• MEX

  5 - "The staff forced me to take out Civil Liability Insurance, even though it was included"

• MEX

  10 - "Fast vehicle pickup"

• MEX

  2 - "Two weeks traveling in Mexico led to two interactions with the police. The first occurred in Mexico City when driving onto the highway; we were stopped by the police, who claimed our license plate was not allowed to travel that day. They attempted to fine us $200 and threatened to hold the car for two days. Communication was difficult, but after much gesturing, they agreed to let us leave for $100 without a receipt. I paid and got away. The second encounter happened in Cancun. After driving three hours to Pink Beach, we were returning late when we saw police inspecting cars on the roadside. We were stopped, and the officer, speaking limited English, accused us of speeding. I explained we were driving with the flow of traffic and didn’t notice other cars being stopped, but it didn’t matter. After asking us to pull over, another armed officer stood facing us at the car. The police began negotiating the fine and consequences for the infraction. Realizing it was another shakedown, I handed them 500 pesos. They gestured it wasn’t enough, so I handed over another 500. The officer smiled, assured us there would be no record of violations or need to go to the police station, and wished us a good night. At Cancun airport when picking up the rental car, I was told there were no cars available and my reservation was canceled. I approached the manager, who first claimed they hadn’t received my reservation and later said the reserved car wasn’t available. I was forced to book a new reservation at twice the original price. I’ve traveled extensively through Europe and North America, usually opting for self-driving trips, but I’ve never faced situations like this. Despite the unpleasantness, we avoided serious consequences, and it became an informative experience for my kids as they witnessed the reality of the world firsthand. It was an unexpected lesson in understanding disparities between cultures and levels of development firsthand. On a positive note, our stay at The Westin Resort in Cancun was excellent, with great location and facilities. The new year vacation ended happily!"

• PAYLESS

  10 - "The same company, in Mexico City there were no cars available, so they gave us a manual Nissan. If we wanted to upgrade to an SUV, it would cost extra. In Cancun, there were no cars either, but they gave us a Tiguan directly—top-notch experience!"

• Hertz

  2 - "Beware of the Hertz car rental at Cancun Airport—it’s a scam! I booked a seven-seater SUV (Suburban) three months in advance through the Zuzuche app, but when I picked up the car today, I was shocked. The promised vehicle turned into a downgraded economy five-seater MG, full of scratches and in poor condition. This is such a deceitful act by a supposedly reputable international company, dodging their obligation to provide a vehicle of the same class by canceling the original reservation just hours before pick-up!"