Vehicle was in rough shape but got us where we were going. Rates were not at all what we booked for and will never use Mex. Everyone there picking up felt the same way.

Reviewed: Dec 11, 2024

When we got there they claimed our car was not available and we would have to pay an additional 10 dollars per day. There were plenty of cars on the lot they could have given us. They said we would not have to return the gas tank full. It was 3/4 full when we got the car. We did return it full anyway because we were suspicious they would charge us extra and didn't want to take the chance.

Reviewed: Nov 9, 2022

Car was beat up. When we arrived at Los Cabos car was not available for pick up. Over three hours late. Compromised our day given delays and availability issues. No discount given. Staff was nice but company should have done more to offset our losses and add costs.

Reviewed: Aug 17, 2022

Customer service at MEX was great. One of the few times we didn’t get hassle about insurance, fees etc. I would definitely use them again

Reviewed: Mar 5, 2021

Amazing service. They ask you sign a bond but it is totally refundable. Really good service and I was able to drop off things at the office too. I would DEFINITELY use MEX again. Gente amable, eficaz y capaz a brindar un excelente servicio al cliente. FRED

Reviewed: Dec 3, 2019

Muy buen servicio en el mostrador, y para atender los defectos del auto.

Reviewed: Sep 12, 2024

Reviewed: Feb 5, 2019

Reviewed: Jan 5, 2017

The rental company picked us up at the airport exit, and their store is just a few hundred meters away from the airport.

Reviewed: Jun 17, 2024

Car was super basic, USB port broken, came w 1/2 tank of gas aand was scratched and dented all over. It ran fine and got us A to B without any issues. Mandatory (allegededly) EXTRA insurance cost more than 2.5x the rental price agreed by QEEQ

Reviewed: Dec 30, 2023

Few people at pickup, simple procedures, good customer service.

Reviewed: Nov 5, 2021

They need to have a faster team it took over 60 min to get my renal.

Reviewed: Aug 24, 2019

Car was mechanically sound, but body was a little beat up!

Reviewed: Jun 15, 2019

Counter staff at both ends were helpful and efficient. The pick-up location is incorrectly marked in Google maps & Waze. Vehicle was perfect.

Reviewed: Mar 22, 2024

We had a flat tire and they exchanged cars in a short amount of time. My only complaint about Alamo was the high rate - I think it was $48 for adding additional driver.

Reviewed: Nov 28, 2021

Clean van, every thing worked really well. We reserved a few weeks in advance but it took us about 45 to get our van. This delay could have been avoided.

Reviewed: Aug 6, 2021

Staff was very friendly and trying to sell anything extra which wasn’t mandatory.

Reviewed: Feb 18, 2020

At check-in it was horrible. Everything was included and paid for before we arrive. He said it didn’t include liability and wanted to charge $600 $600 more above and beyond what we already paid for the car even after showing him our voucher. He refused to take the Boucher I didn’t wanna argue with him anymore when he would not give us a car unless we signed. After 30 minutes Kathleen with him I signed the document and figured I’d take care of it when I got home. In the meantime I got in contact with QEEQ and they were very responsive. And returning the car I told them I was going to have an investigation as they wanted to charge me $600 more. I talked to a gal supervisor and it did get all resolved

Reviewed: Dec 6, 2020

I costi non erano quelli descritti nel processo di acquisto. Esperienza da considerasi come una truffa

Reviewed: Jan 16, 2019