Very satisfied

Reviewed: Dec 18, 2025

The staff were friendly and provided excellent service. However, the pickup process was slow and took a long time, approximately 40 minutes.

Reviewed: Mar 21, 2024

Reviewed: May 8, 2025

Reviewed: Dec 3, 2024

There was a slight push for extra insurance, but they didn't pursue it after I declined.

Reviewed: May 15, 2024

Very nice people and helpful

Reviewed: Nov 13, 2019

Waited over 1.5 hrs to get the car at rental location. Staff was not helpful, just kept me waiting. At the end, staff that was helping me just took off and left me hanging and me not knowing what to do. Terrible experience!

Reviewed: Feb 3, 2019

The staff was very patient.

Reviewed: Jul 20, 2024

Nunca me entregaron el auto, me dijeron que llego tarde la reservacion

Reviewed: Nov 20, 2021

Si me gusto el servicio

Reviewed: Nov 28, 2020

The service at American rent a car was terrible Rude nasty stupid .... never get pick up from air port have to pay a taxi cab ....... over charge on the price.... drunk guy in the counter......

Reviewed: Aug 2, 2019

Reviewed: May 26, 2020

The process to get and return the vehicle is terrible, they try to force you get additional insurance even if you already have one. The car was very dirty and in terrible condition, scratches and dents everywhere and a larger hit in the front bumper. The inside wasn't any better, a broken handle to open the trunk, stained and dusty seats, I even had to clean the inside of the windshield because I couldn't see with the sunlight reflecting on the dirty windshield. The car return was also a problem, first to find the right place because Hertz is not with the other car rental companies and I didn't see any sign that showed the correct path, when you get there you have to wait until their personnel goes to your car and verifies the gas level, condition of the car and keys which took a little more than 10 minutes, and after that you have to head into the office, make another line and close your contract, another 15 minutes. In general, not a good experience

Reviewed: Oct 9, 2019

Got to Hertz showed them my prepaid voucher and was told that they did not have my car rental. Was overcharged. Hertz ended up refunding me for upgrade. However, I was still charged for taxes which was all included via my voucher. Terrible business.

Reviewed: Feb 2, 2019

The car was excellent, the check in and check out process was great and the customer service was phenomenal. We could not be happier!! Thank you Budget.

Reviewed: Feb 4, 2020