17 Car Rental Brands at Guadalajara Airport (GDL)

The car pickup process was very slow, likely because it's a local small company. We often rent cars from various companies, but returning the car at this company was extremely slow. The car we were given had poor engine performance and no rearview camera. It's the first time we've rented a car without a rearview camera. When we were handed the car, we did a quick inspection of the exterior and drove off. Upon returning the car, they claimed we damaged the sun visor and asked us to pay. We didn't even use the sun visor during our two-day rental, but they insisted we compensate them. Being a small company, you'd better be cautious when renting here.

Reviewed: May 8, 2025

PESIMO TRATO DE LA SEÑORITA QUE ME ATENDIO YA QUE CON TONO AMENAZANTE DE NO ENTREGAR EL AUTO SI NO SE PAGABA OTRA VEZ EL SEGURO QUE USTEDES YA ME HABIAN COBRADO Y DESEO VER COMO ME AYUDAN PARA RESOLVER ESTE PROBLEMA GRACIAS

Reviewed: Dec 4, 2024

The process for picking up the car was too slow.

Reviewed: Dec 3, 2024

There was a slight push for extra insurance, but they didn't pursue it after I declined.

Reviewed: May 15, 2024

Very nice people and helpful

Reviewed: Nov 13, 2019

La atenciòn cumplio con las expectativas,

Reviewed: Jan 18, 2025

Hicieron todo lo possible por ayudarnos

Reviewed: Jun 15, 2024

The staff were friendly and provided excellent service. However, the pickup process was slow and took a long time, approximately 40 minutes.

Reviewed: Mar 21, 2024

Al llegar por el auto se me hizo saber que para Europcar el seguro que había contratado por AXA no era valido y que solo tenia responsabilidad civil para terceros. Que si me lo queria llevar deberia dejar un depsoito de 14,000 USD o su equivalente en moneda nacional o contratar un seguro con Europcar de 1,207 pesos por los 2 días. Por tal razon me vi obligado a pagar este segurio adicional a pesar que con QEEQ habia pagado mi seguro.

Reviewed: Mar 20, 2024

Todo estuvo muy bien y bien atendido

Reviewed: Sep 13, 2019

Si me gusto el servicio

Reviewed: Nov 28, 2020

They scam you without hesitation

Reviewed: May 26, 2020

The process to get and return the vehicle is terrible, they try to force you get additional insurance even if you already have one. The car was very dirty and in terrible condition, scratches and dents everywhere and a larger hit in the front bumper. The inside wasn't any better, a broken handle to open the trunk, stained and dusty seats, I even had to clean the inside of the windshield because I couldn't see with the sunlight reflecting on the dirty windshield. The car return was also a problem, first to find the right place because Hertz is not with the other car rental companies and I didn't see any sign that showed the correct path, when you get there you have to wait until their personnel goes to your car and verifies the gas level, condition of the car and keys which took a little more than 10 minutes, and after that you have to head into the office, make another line and close your contract, another 15 minutes. In general, not a good experience

Reviewed: Oct 9, 2019

Got to Hertz showed them my prepaid voucher and was told that they did not have my car rental. Was overcharged. Hertz ended up refunding me for upgrade. However, I was still charged for taxes which was all included via my voucher. Terrible business.

Reviewed: Feb 2, 2019

The car was excellent, the check in and check out process was great and the customer service was phenomenal. We could not be happier!! Thank you Budget.

Reviewed: Feb 4, 2020