The vehicle condition was mediocre, the tire pressure warning light remained on and the store couldn’t fix it. There’s no CarPlay so I had to use phone navigation, and without a mount, it was very inconvenient. The service was acceptable, but not returning the car with a full tank makes control difficult.

Reviewed: Oct 24, 2025

The rental company name was different from the one during booking. There was no counter inside the airport. We followed the instructions to wait at the designated location but couldn’t find the rental company name on the order. It turned out they were using a different name. The rental company staff was already waiting at the specified location. We contacted QEEQ customer service for help. The customer service team responded promptly. Later, we learned the actual name of the rental company from other sources and finally met up with the staff.

Reviewed: Oct 7, 2025

A very good car rental company, easy to find after leaving the airport!

Reviewed: Oct 7, 2025

Satisfied. Originally booked a Suzuki, but chose a Changan when picking up the car. Supporting domestic brands!

Reviewed: Jun 1, 2025

Good service but the insurance cost was excessive.

Reviewed: Sep 9, 2024

The service was satisfactory.

Reviewed: Jan 17, 2024

Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.

Reviewed: Jan 8, 2024

After leaving the airport, there wasn't a separate Payless counter. Upon carefully checking the pickup details, I found out I needed to go to the Budget counter—they seem to be part of the same company. The shuttle bus took us to the pickup location, where we lined up to complete the registration process. There was absolutely no pressure to purchase additional insurance. After some routine procedures, I received a brand-new Kia equipped with CarPlay but no rearview camera or parking sensors. However, I adjusted quickly. Returning the car was also very convenient. Overall, a great experience—highly recommended!

Reviewed: Sep 3, 2025

The same company, in Mexico City there were no cars available, so they gave us a manual Nissan. If we wanted to upgrade to an SUV, it would cost extra. In Cancun, there were no cars either, but they gave us a Tiguan directly—top-notch experience!

Reviewed: Jan 6, 2025

Very satisfied

Reviewed: Oct 10, 2024

Very satisfied.

Reviewed: Apr 10, 2025

No upselling, and the service was very efficient.

Reviewed: Feb 17, 2025

Reviewed: Feb 26, 2018

Reviewed: Oct 14, 2017

Reviewed: Jun 12, 2017

Excellent service.

Reviewed: Aug 1, 2025

Efficient and great service.

Reviewed: Jul 22, 2025

The service attitude was acceptable.

Reviewed: Aug 22, 2024

Reviewed: Feb 2, 2020

The car rental company in Cancun didn't overly push selling insurance, but they required a $6000 deposit. Even though my credit card limit was sufficient, the authorization was repeatedly declined. I wanted to cancel the reservation and negotiate with another company on the spot, but as soon as I stepped outside, they called me back and the deposit suddenly dropped to $800!

Reviewed: Jun 3, 2025

Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English.

Reviewed: Mar 31, 2025

Overall service was good, except the car wasn't the model I reserved and the vehicle's condition was average.

Reviewed: Jan 29, 2025

Not flexible and friendly Don’t give you the car booked and tried to get you an upgrade at astronomical prices

Reviewed: Dec 30, 2024

Unexpectedly good. The pickup and drop-off processes were very professional. Unfortunately, I didn't get the model I originally reserved and received a Chevrolet Tracker that made rattling noises when starting. Luckily, the car didn't have any issues during the trip.

Reviewed: Dec 8, 2024

Excellent

Reviewed: Apr 4, 2025

Fairly standard service.

Reviewed: Apr 1, 2025

Very good

Reviewed: Nov 17, 2024

Very satisfied.

Reviewed: Oct 31, 2024

Very friendly staff on the location.

Reviewed: Apr 2, 2025

Counter at airport.

Reviewed: Oct 29, 2022

Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.

Reviewed: Oct 29, 2022

The staff were really helpful and super friendly

Reviewed: Apr 6, 2022

BUDGET REFUSED TO RENT ME THE CAR UNLESS i BOUGHT EXTRA INSURANCE EVEN THOUGH I HAD CHECKED AND CONFIRMED I HAD ENOUGH. ONCE I CALLED EASYRENTCARS THEY REFUSED TO TALK TO HIM AND AGREED TO RENT ME THE CAR.

Reviewed: Mar 4, 2020

Reviewed: Mar 8, 2025

Reviewed: Mar 5, 2025

Good service, easy communication, and a positive attitude.

Reviewed: Feb 5, 2025

We’ve rented in Cancun many times over the years (we own homes in Mexico). Avis is one of the best agencies to deal with as you often walk away from others feeling you have been taken advantage of.

Reviewed: Jan 13, 2024

Reviewed: Nov 3, 2019

Reviewed: Jan 4, 2025

During Christmas, there weren’t many customers, and the service was quite good. However, the car condition was very poor; it was an old vehicle.

Reviewed: Sep 10, 2024

No hay claridad en los montos de seguros en el proceso de reserva. Los seguros valen más que la misma renta del vehículo

Reviewed: Sep 9, 2024

Reviewed: Aug 21, 2024

Very good

Reviewed: Jan 31, 2024

Overall, it was quite satisfactory. However, they asked us to purchase additional insurance since we only opted for the basic coverage from the rental company, which didn’t feel great.

Reviewed: Nov 17, 2024

Reviewed: Aug 16, 2024

You need to take a bus to pick up the car, which takes about 15 minutes.

Reviewed: Jul 2, 2018

Great

Reviewed: Mar 10, 2024

It was easy to find the shuttle bus location after landing. The driver was enthusiastic and took us to the rental car hall. There you need to get a number from the machine first. The staff handling the paperwork were relatively slow, and we waited for at least half an hour. However, the car pickup process was very smooth, with no upselling, and we got the car quickly.

Reviewed: Aug 1, 2025

Reviewed: Jun 5, 2025

Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.

Reviewed: Feb 13, 2025

Reviewed: Jun 29, 2023

Arrived late at night, very few people, quick pickup. Service attitude was good. There was no reminder about which type of gasoline to use. Later, I asked at another branch to clarify.

Reviewed: Oct 27, 2022

Reviewed: May 13, 2018

Quick excellent service

Reviewed: Sep 21, 2021

Excelente servicio

Reviewed: Dec 30, 2019

The didn't have any small SUVs, much less my Jeep Wrangler

Reviewed: Aug 16, 2019

The car was a bit smaller than we expected, but it did the job for us. Alamo's service was absolutely fine, no issues whatsoever.

Reviewed: Aug 15, 2019

Had to purchase extra third party insurance as my insurance wasn’t recognized - not pleased with value. One Alamo personnel backed one rental car into another!

Reviewed: Mar 20, 2019

Great service from start to finish and very attentive staff at pick up and drop off.

Reviewed: Mar 22, 2021

We wait over 1h for car...very slow check-in

Reviewed: Nov 30, 2020

Reviewed: Nov 14, 2016

They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental

Reviewed: Apr 22, 2020

Reviewed: Nov 22, 2018

Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.

Reviewed: Aug 15, 2019

Reviewed: Mar 15, 2019

Reviewed: Mar 4, 2019

I dont recommande this place at all.

Reviewed: Jan 16, 2019

You have to buy insurance when picking up the car, which is even more expensive than the rental fee.

Reviewed: Jul 28, 2018

Reviewed: Mar 27, 2018

Short waiting time

Reviewed: Feb 27, 2018

The service attitude is quite good, not pushy with insurance, but they took a 25000 pesos pre-authorization... I still recommend big rental companies, because there's also Adobus locally, and locals might give incorrect directions to the pickup point.

Reviewed: Feb 26, 2018

The staff gave me the old address, and I couldn't find the right address using GPS when returning the car. The driver took me to the wrong terminal (my flight was 4O 904, and I told him it was T2, but he thought it should be T4), so I had to take a taxi to T2.

Reviewed: Feb 23, 2018

Reviewed: Dec 11, 2017

Reviewed: Jan 10, 2019

Straightforward and no pressure to buy insurance

Reviewed: Dec 31, 2018

Called the car rental company to pick me up from the airport, waited for 20 minutes.

Reviewed: Dec 5, 2018

The Mexican staff's English isn't very good. If communication is difficult, I recommend using Youdao for real-time translation.

Reviewed: Oct 10, 2018

Reviewed: Oct 3, 2018

Reviewed: Feb 28, 2018

Reviewed: Jan 4, 2018

Same company as MEX. The service attitude was pretty good. Since it was Christmas holiday, there were quite a few people renting cars, but the line wasn't too long.

Reviewed: Jan 3, 2018