19 Car Rental Brands at Mexico City Airport (MEX)

No issues.

Reviewed: Jul 27, 2025

The actual supplier was Budget. At the Mexico City airport location, the staff member, a woman, appeared stern but was actually very kind.

Reviewed: Jul 2, 2025

Reviewed: Jul 22, 2025

Overall satisfied. It would be better if the procedures were simpler, like some other companies, without the need to fill out and confirm so many documents. The language barrier makes it hard to understand what is written.

Reviewed: Oct 11, 2019

Reviewed: Jan 15, 2017

Very satisfied.

Reviewed: Jun 12, 2025

The service was quite good, with no upselling whatsoever. We simply paid the deposit and took the car. However, the vehicle was a bit old and worn out. I always thought Mexicans might be inefficient, but it turned out to be fine. Our car tire got punctured by a nail in Guanajuato. We contacted the local car rental office at 11 a.m., and since none of the local staff spoke English, we communicated via WhatsApp. By 1 p.m., they arrived at our parking spot, inflated the tire, then drove to a nearby repair shop for inspection and patched the tire. By 2 p.m., the car was returned to us. Considering the complete language barrier, the entire process was handled very satisfactorily.

Reviewed: Jun 3, 2025

There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly.

Reviewed: May 22, 2025

If the price is reasonable next time, I will still choose an international brand. It's more trustworthy and has fewer hidden tricks!

Reviewed: Dec 22, 2024

Very good, highly recommended.

Reviewed: Dec 19, 2024

Reviewed: Jul 10, 2017

Reviewed: Jan 4, 2025

Reviewed: Dec 22, 2024

Reviewed: Nov 8, 2024

Reviewed: Nov 8, 2024

The car was very old, but this has its advantage as new scratches weren't noticeable.

Reviewed: Mar 8, 2024

Good.

Reviewed: Dec 18, 2024

Reviewed: Aug 6, 2024

Overall service was okay. However, the queue for picking up the car took over an hour, very inefficient.

Reviewed: Apr 1, 2024

Pretty good, their English is quite good. Completed the formalities at the terminal and took a shuttle bus to pick up the car. I picked up the car at T2 and returned it at T1 without any issues. No insurance upselling.

Reviewed: Nov 9, 2024

Overall, it's okay. The car is good value for the price.

Reviewed: Nov 5, 2024

Cost-effective, but the service could be improved.

Reviewed: Jan 26, 2025

The rental company did not inform us that the license plate was prohibited from driving on Saturdays. We were stopped by the police, fined $200, and the car was impounded for two days. Eventually, we paid a $100 bribe to get released. We drove back to the hotel and didn't go anywhere for the rest of the day. When returning the car, we tried to discuss the issue, but the rental company refused any compensation. Maybe QEEQ can help resolve this problem.

Reviewed: Jan 2, 2025

Very satisfied.

Reviewed: Dec 19, 2024

Reviewed: Nov 10, 2024

The staff are very friendly. After a short wait, their car will pick you up and take you to the rental location. The pick-up process is quick.

Reviewed: Sep 9, 2024

Reviewed: Jun 29, 2023

They charge me for small front bumber chip... smaller than grain of corn... they charge me $900 pesos

Reviewed: Mar 25, 2020

Reviewed: Feb 18, 2020

Reviewed: Jan 12, 2020

Very efficient service. Expected from a good brand like Hertz

Reviewed: Dec 31, 2019

Reviewed: Nov 12, 2019

Reviewed: Sep 29, 2019

Reviewed: Feb 8, 2019

Reviewed: Jan 8, 2020

Reviewed: Oct 30, 2019

Good, they have English-speaking staff who are patient and helpful.

Reviewed: Nov 16, 2019

The car was kind of old, got a 2017 model, the carpets in the trunk were torn and the car had scratches all around. The service though was well above expectations and made up for the car being sold and badly kept

Reviewed: Sep 3, 2019

Reviewed: May 29, 2018

Convenient location, enthusiastic service, but the English at the Mexican branch is not very good, so keep that in mind.

Reviewed: Feb 18, 2018

Reviewed: Mar 15, 2019