13 Car Rental Brands at Queretaro Airport (QRO)

The overall service attitude was quite good, but there were two issues: 1. They try to upsell insurance during pickup, even if it's already included. 2. When returning the car, they intentionally blame the renter for any damages unless there is evidence it existed during pickup, which is very frustrating.

Reviewed: Apr 19, 2025

Very satisfied

Reviewed: Jan 21, 2025

Fast vehicle pickup

Reviewed: Jan 9, 2025

Good service attitude, quick pickup and return process.

Reviewed: Dec 15, 2024

Great and quick pickup process.

Reviewed: Dec 30, 2024

Only one person was at the counter, and we waited nearly 40 minutes to be attended to, only to be told that the car we reserved wasn't available and would only be back the next day. We agreed to change to another car and even accepted the $1500 deposit in USD, but the POS system didn't work, forcing us to cancel the rental and use a taxi instead. We called the rental company, incurring international call fees, to cancel the booking but were told it couldn't be cancelled immediately as it was past the pick-up time. The process would take 1-2 days. On June 16th, we were told by the rental company that they needed more time to coordinate with the car rental company! Left with no other choice, we had to wait patiently for the company to resolve the issue and hope not to be disappointed again!

Reviewed: Jun 17, 2019

Pretty good

Reviewed: Aug 20, 2018

Sí

Reviewed: Oct 20, 2024

Terrible costumer service from staff. Car was with empty tank gas,

Reviewed: Nov 7, 2019

Like: The ease of renting the car, the type of car, and the exceptional professionalism of the staff.
Dislike: The car screams tourist, making it easily identified by tourist info workers and thiefs on the street.

Reviewed: Sep 10, 2018