36 Car Rental Brands in Tokyo, Tokyo, Japan

Did not get the car we had reserved. Other than that, it was fine.staff did their best to be helpful and supportive.

Reviewed: Oct 24, 2025

Very good.

Reviewed: Oct 15, 2025

The service was attentive and prompt. Great experience!

Reviewed: Oct 9, 2025

This is the third time I've rented a car from this company. Their service remains thorough, attentive, and friendly. Pricing is reasonable and transparent. Due to unforeseen circumstances, I needed to request a last-minute change of vehicle model, and their staff actively coordinated the process. In the end, the switch was successfully completed.

Reviewed: Oct 5, 2025

Satisfied

Reviewed: Oct 3, 2025

The entire process of picking up and returning the car was very smooth.

Reviewed: Oct 19, 2025

Satisfied

Reviewed: Jul 3, 2025

Very satisfied

Reviewed: Jun 16, 2025

Excellent service! Mr. Guo provided outstanding assistance, everything went smoothly, and it was great value for money! I will definitely rent from AMB again and hope for long-term cooperation!

Reviewed: Oct 11, 2025

Providing multiple communication platforms (WhatsApp, Line, WeChat) is very convenient. You can reach out a day in advance, making communication much easier. Overall, very satisfied! The only drawback is that the seven-seater car only has a Japanese GPS, which renders it practically unusable.

Reviewed: Sep 25, 2025

The service was great and very convenient.

Reviewed: Sep 23, 2025

The car rental service is excellent and highly recommended.

Reviewed: Sep 12, 2025

We had a lot of luggage this time, and without a car, it would have been impossible to move around. Thank you so much for solving our transportation problem at the last minute—it was truly a lifesaver! Thanks again! See you next time.

Reviewed: Sep 3, 2025

Highly recommended.

Reviewed: Oct 6, 2025

Thanks to the support of the IXRental staff, picking up our Toyota Aqua near Asakusabashi Station was very convenient and efficient. After the fifth day, I returned the car to JDM, which is near Narita Airport. The young staff helped me the ETC payment and drove us to Narita Terminal 1. Thank you very much for their excellent service. I will definitely rent a car with IXRENTAL on my next winter trip to Tokyo.

Reviewed: Oct 5, 2025

Although we received a different car model than expected, the staff explained the reason to us. Overall, the service was good, the car was easy to drive and fuel-efficient. Recommended.

Reviewed: Sep 22, 2025

Good customer service

Reviewed: Sep 18, 2025

The staff of IX Company provided excellent service, including car pickup and drop-off, and shared many tips about driving and parking in Japan.

Reviewed: Sep 13, 2025

The staff at the site provided excellent service.

Reviewed: Sep 5, 2025

Excellent service, timely communication, with a warm and positive attitude.

Reviewed: Oct 4, 2025

Really great!

Reviewed: May 7, 2025

Satisfied, good service attitude.

Reviewed: May 7, 2025

Very satisfied

Reviewed: Apr 28, 2025

Very satisfied.

Reviewed: Apr 15, 2025

Good.

Reviewed: Sep 30, 2025

Great check in and out service.

Reviewed: Sep 26, 2025

Good

Reviewed: Oct 13, 2024

Excellent and professional service

Reviewed: Jul 20, 2024

There were many people, waited about 15 minutes, very polite

Reviewed: Jul 9, 2024

Reviewed: Apr 26, 2024

The service is generally quite good.

Reviewed: Aug 22, 2025

Satisfied

Reviewed: Jul 27, 2025

Excellent

Reviewed: Aug 19, 2025

They can deliver the car to the hotel

Reviewed: Jul 8, 2024

Attentive service and smooth communication

Reviewed: Jun 27, 2024

The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.

Reviewed: Apr 28, 2024

Reviewed: Feb 17, 2024

Very satisfied.

Reviewed: Jul 15, 2025

Very satisfied! Always rent from Times.

Reviewed: Jul 7, 2025

Reviewed: Jan 31, 2025

Reviewed: Nov 27, 2024

Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.

Reviewed: Nov 10, 2024

Reviewed: Nov 6, 2024

Very satisfied. Helpful staff with no upselling.

Reviewed: Jun 16, 2025

The overall service was excellent, making every step feel smooth and easy.

Reviewed: Feb 5, 2025

The service was good. However, the glass was later shattered, and the compensation cost was 130,000 yen, which was very expensive.

Reviewed: Jan 7, 2025

Very satisfied

Reviewed: Jun 10, 2025

Excellent value for a car rental experience

Reviewed: Mar 25, 2025

Very satisfied

Reviewed: May 2, 2025

Pickup was a bit slow. I called ahead as I was arriving but needed to wait an extra 20 minutes for the shuttle to the rental office. Overall shuttle wait, drive to rental office, paperwork and pickup took 1~1.5 hours.

Reviewed: Feb 6, 2025

Reviewed: Jan 16, 2025

Satisfied

Reviewed: Aug 26, 2024

Excellent service

Reviewed: Aug 4, 2024

Very satisfied

Reviewed: Apr 21, 2025

The wait time was longer than expected as the shop is not at the terminal and the shuttle bus is slow (need to wait for a few parties to go in one go)

Reviewed: Feb 18, 2025

The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.

Reviewed: Dec 6, 2023

Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.

Reviewed: Feb 20, 2020

I have to wait for a long time to get a car because there is one staff at counter service. The car exceeded my expectations, a lot of space for luggage and save oil.

Reviewed: Feb 10, 2020

Very satisfied.

Reviewed: Jan 21, 2025

Very responsive and extremely satisfactory.

Reviewed: Jan 6, 2025

Although there were some minor issues at the beginning, the overall service was very satisfactory, and the vehicle was in great condition.

Reviewed: Dec 31, 2024

The overall service was quite good.

Reviewed: Nov 23, 2024

Very good

Reviewed: Nov 6, 2024

Reviewed: Oct 10, 2024

Thank you very much.

Reviewed: Aug 3, 2024

Reviewed: Jul 15, 2024

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

Reviewed: May 26, 2024

Reviewed: Mar 4, 2024

Perfect

Reviewed: Sep 3, 2024

Not a single panel on the car was not damaged Deposit of this place is essentially a scam. They take it and despite agreeing to refund it within 15 days, they have not.

Reviewed: May 28, 2024

Very satisfied

Reviewed: Apr 17, 2024

When picking up the car, they asked us on the spot for an additional AU$500 deposit which they would return after 30 days. Their card machines didn’t work with our travel cards which hadn’t had any issues for the entire trip, so we had to go to a 7/11 to get cash. We exchanged bank info to facilitate our refund. After 30 days, we received nothing back, so I reached out, and after 3 weeks and many lengthy exchanges of information, we received our deposit back. Except it was AU$380, as we incurred all the transfer fees which seem to be exorbitantly high. No doubt they would have happily refunded us nothing if we hadn’t reached out. I would not recommend renting with this company.

Reviewed: Mar 12, 2024

Staff are polite and provide clear explanations

Reviewed: Feb 19, 2020

Convenient

Reviewed: Dec 2, 2019

The pick up place was out of Haneda airport so had shuttle. The drop of place was also out in a different location

Reviewed: Dec 1, 2019

No baby seat was provided.

Reviewed: May 6, 2019

It's actually Tokyo Rent Car Company

Reviewed: Apr 23, 2019

Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle. An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues. Small cars are preferable in Japan if you want to drive on narrow local roads.

Reviewed: Nov 6, 2019

Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.

Reviewed: Nov 15, 2019

The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.

Reviewed: Nov 18, 2019

Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.

Reviewed: Dec 21, 2019

Very good

Reviewed: Dec 30, 2019

Staff speaks very little English. GPS language has been set to English but the map and setting are still in Japanese. Not that useful. I recommend using own GPS.

Reviewed: Dec 8, 2019

Counter staff could not speak English and was inpatient. Another staff who showed us the car used an audio for translation, that was helpful. Note the GPS was only partially English. Strongly recommend non-Japanese drivers to have a backup gps. We were a given sienna.

Reviewed: Nov 30, 2019

All up to expectation.

Reviewed: Nov 25, 2019

English not so good.

Reviewed: Nov 23, 2019

Smooth process without hassle

Reviewed: Aug 18, 2019

The customer service rep was very helpful and super polite.

Reviewed: Oct 2, 2019

Satisfied, the staff were very friendly.

Reviewed: Feb 26, 2019

Like: The roads in Japan are sooooooooo goooooood!
Dislike: How far I drove. But then again, it was an experience that I will never forget.

Reviewed: Jan 5, 2018