Overall service was solid, just remember to return the car with a full tank.

Reviewed: Mar 26, 2026

Right by the roadside, super easy to find, really efficient and the whole process was very quick.

Reviewed: Feb 15, 2026

Regular updates before pickup day gave comfort that all was under control. Alpha staff were polite and efficient.

Reviewed: Dec 18, 2025

Excellent service, and they even offer free delivery to the airport.

Reviewed: Aug 9, 2025

The store service was excellent, but I can't comment on the follow-up since I'm currently in the process of an accident claim. The car's license plate was stolen in Wollongong, and the door was reportedly damaged. I exchanged the car in Sydney with the help of QEEQ customer service, who also assisted with reporting the incident to the police. I want to specifically thank QEEQ's customer service for their prompt assistance. High praise for QEEQ!

Reviewed: May 7, 2025

Service was excellent.

Reviewed: Mar 24, 2026

Service was fine, nothing to complain about.

Reviewed: Feb 21, 2026

The shuttle bus was very convenient.

Reviewed: Oct 13, 2025

I've used their service many times, very cost-effective, and sometimes there's even a chance for an upgrade, especially for SUVs. The process is clear.

Reviewed: Oct 9, 2025

If you speak English, this car rental company is quite convenient. The service attitude is great. We rented cars twice and purchased full insurance both times. Returning the car was very easy—you just hand over the keys and can head straight to the airport. The deposit is refunded to your account in about three days. During our first rental, we got a brand-new Nissan that had only driven 1,600 kilometers. The second time, we were given a very old car with nearly 70,000 kilometers on it. However, the car was still fairly well-maintained, though it had numerous scratches. Fortunately, we purchased full insurance, so it wasn't an issue that they provided such a car. It was fine for driving in the city center, and there were no problems on the highway either. Highway tolls were charged through the credit card and were processed within approximately three days. Additionally, airport pickup is available, which is very convenient. Highly recommended.

Reviewed: Oct 9, 2025

Really friendly and helpful staff.

Reviewed: Mar 23, 2026

I’d already bought insurance back home, but when I got there they pushed me to add more. I don’t really speak the language, and they made it sound like I couldn’t pick up the car without it, so I just went ahead and paid for the extra coverage.

Reviewed: Mar 2, 2026

Very good

Reviewed: Jul 23, 2025

Excellent service.

Reviewed: May 17, 2025

Very satisfied.

Reviewed: Feb 15, 2025

Excellent service.

Reviewed: Mar 9, 2026

Super easy to find, it’s on the first floor right across from T2.

Reviewed: Feb 26, 2026

Jiaya’s cars come with driver-assist features, so driving is a lot easier and less tiring.

Reviewed: Feb 24, 2026

Service was pretty good, though the last-minute booking made it a bit pricey.

Reviewed: Feb 21, 2026

It was okay overall, just pretty pricey for a last-minute booking. With the rental company’s full insurance, two days came to a bit over 3,000 RMB.

Reviewed: Feb 13, 2026

Super satisfied with the whole experience, I’d definitely choose this company again next time.

Reviewed: Mar 4, 2026

They provided a relatively new Subaru Crosstrek. The vehicle was well-equipped, featuring CarPlay connectivity and LCC lane keeping, making the drive very effortless. It had decent power for a small SUV and looked stylish. However, the pickup location was no longer at the A1 parking lot southeast of the airport; it has moved to a farther place near Kmart Airport West. The store’s shuttle bus takes about 20 minutes, one way, to pick you up from the airport.

Reviewed: Oct 28, 2025

Quick response and enthusiastic in meeting customer needs, overall extremely satisfied with the service.

Reviewed: Oct 25, 2025

When we picked up our luggage, we called the rental company, and a staff member drove a shuttle bus to pick us up. The pick-up point was easy to find following the instructions. The rental company is located a bit farther from the airport, but the car rental procedures were very quick, and they even upgraded us to a nearly new Mitsubishi Outlander! It was truly surprising. This car accompanied us on our three-day Great Ocean Road trip. When returning the car, the process was equally quick, and they also dropped us off at the airport. The overall experience was excellent, and we really appreciate the service provided by EverythingFleet.

Reviewed: Oct 5, 2025

It's quite good.

Reviewed: Oct 4, 2025

Staff were pretty nice both at pickup and drop-off. But the Forester they gave me was a really old model with no wireless CarPlay, so I had to use my phone for navigation the whole trip and mount it above the dashboard. It was tiring to look at and it kept almost falling off.

Reviewed: Mar 3, 2026

Super convenient and easy to use.

Reviewed: Feb 28, 2026

The staff were pretty nice and the pickup was really quick. They accept digital documents for collecting the car, which is super convenient. I only took the basic insurance from the rental company and didn’t add anything extra, but the staff still took the time to remind me to set Google Maps to avoid ferries and gave me the relevant contact numbers in case anything happens or I need emergency assistance.

Reviewed: Feb 25, 2026

Super satisfied with everything.

Reviewed: Feb 12, 2026

Super attentive service. There weren’t many people when I picked up the car, and once I finished the paperwork they handed me the keys right away.

Reviewed: Jan 29, 2026

Pickup was super smooth and the car was almost brand new—drove perfectly! The whole trip was a joy and I’d definitely book with them again.

Reviewed: Feb 28, 2026

So far I’m really happy with it. They gave me a pretty new car with a huge trunk and CarPlay. I guess paying a bit more was worth it. The credit card charge took a while to go through, but as long as there aren’t any weird extra fees, this was a great experience overall.

Reviewed: Feb 21, 2026

Super easy to communicate in both Chinese and English, the staff were really friendly and answered every question I had.

Reviewed: Jan 8, 2026

Everything with the rental went smoothly from start to finish.

Reviewed: Jan 7, 2026

Pretty good.

Reviewed: Dec 1, 2025

Really happy with this rental. They even upgraded my car at pickup, so it was basically a brand-new Audi. Tom was super friendly and really responsible. I returned the car about 10 minutes later than planned and the branch had already closed, but Tom still helped me out, took the car back, and finished all the paperwork the next day without me having to go back in. Huge shout-out to Tom, really appreciate what he did!

Reviewed: Feb 26, 2026

Super happy with the whole experience.

Reviewed: Feb 19, 2026

Really good and super convenient.

Reviewed: Feb 18, 2026

The overall service was excellent, pick-up was quick, and they only asked about additional insurance once. When I declined, they did not aggressively promote extra coverage.

Reviewed: Aug 21, 2025

Got a Chery car, spacious and great experience.

Reviewed: Aug 16, 2025

Really great.

Reviewed: Feb 25, 2026

My friend had an issue with his credit card and the rental company handled it really kindly— they even switched us into an 8-seater to sort everything out.

Reviewed: Feb 19, 2026

I booked a 2023 Toyota Camry (Standard/Mid-Size), but was actually given a Kia K4 (Compact). Initially, the staff said there were no Camrys available and tried to offer an old Subaru small SUV, which couldn't fit two suitcases. Only then did they switch to the Kia K4. The vehicle provided did not meet the expected model.

Reviewed: Oct 5, 2025

Very good

Reviewed: Jul 28, 2025

The pick-up and drop-off process was very smooth.

Reviewed: Apr 27, 2025

Old and reputable rental company with decent service. The Indian guy at the counter briefly mentioned their insurance package, I just said no and that was it, no hard sell. When returning the car they didn’t nitpick the condition, and the shuttle to the airport was quick and straightforward.

Reviewed: Feb 18, 2026

Really great experience overall.

Reviewed: Feb 15, 2026

Overall it was a pretty good experience, except the wrong pickup location they gave us made us waste a few hours getting the car.

Reviewed: Feb 10, 2026

The car was basically brand new and really smooth to drive.

Reviewed: Jan 2, 2026

They still tried to upsell the super insurance, but we decided to pay a bit extra so we wouldn’t have the $1,000 rental deposit tied up on our card and could add an extra driver. If we’d known this in advance, we wouldn’t have bought the super insurance online and would’ve just added it at the counter to avoid paying twice. The deposit amount is high and the hold lasts for a long time.

Reviewed: Dec 12, 2025

Super satisfied, the service was excellent.

Reviewed: Feb 17, 2026

Great! The car was really new, there was a shuttle service, everything was fine.

Reviewed: Nov 5, 2025

Satisfactory

Reviewed: Aug 22, 2025

Very good, although it took a bit of effort.

Reviewed: Aug 3, 2025

Satisfied

Reviewed: Jun 6, 2025

It was okay, nothing particularly good or bad.

Reviewed: Feb 14, 2026

The car was great—basically brand new with just over 1,000 km on it, so I was really happy with that. The only downside was the store location: it’s hidden inside a parking garage and really hard to find, with no signs or directions at all.

Reviewed: Feb 8, 2026

It was an excellent car rental experience. The car provided was a diesel, which saved on fuel costs. The vehicle was in great condition, and I had no issues during the five days of use. The return process was straightforward, and the car rental location was easy to find, right in the rental area.

Reviewed: Oct 14, 2025

Overall satisfied. The staff's service attitude was great, business transactions were handled efficiently, and the waiting time was short. After refusing other services introduced, the staff didn't make things difficult and promptly completed the procedures.

Reviewed: Jul 27, 2025

The service attitude and waiting time were quite good.

Reviewed: May 26, 2025

Very satisfied

Reviewed: Jun 18, 2025

It was okay overall, nothing particularly good or bad, just pretty average.

Reviewed: Dec 31, 2025

Super easy process! Got full insurance, sorted the paperwork, and drove off without any hassle.

Reviewed: Nov 30, 2025

Very satisfied. As soon as we left Melbourne Airport, a shuttle bus picked us up. The driver helped with the luggage and chatted with us along the way. The service was thoughtful. At the rental office, the process was simple; they just asked a few questions before handing over the keys. The pickup location was convenient—find the designated car on the fourth floor of the parking lot and you're ready to go.

Reviewed: Jul 7, 2025

Very satisfied.

Reviewed: Jun 18, 2025

The service was excellent, the staff were very friendly, and communication was very pleasant.

Reviewed: Jun 13, 2025

The process is straightforward.

Reviewed: Feb 9, 2025

Excellent, extremely satisfied!

Reviewed: Oct 25, 2025

Excellent, the car pickup process was simple and the service efficient. There were no hidden sales tactics. I personally chose to upgrade to a Nissan X-Trail for $25 per day.

Reviewed: Oct 7, 2025

Reviewed: Jul 2, 2025

The service was quite good and patient.

Reviewed: Jun 15, 2025

The service is fine, but the closing hours are too early.

Reviewed: May 25, 2025

Overall, the cost performance is quite high, and the service is pretty good.

Reviewed: Oct 4, 2025

Excellent service. As soon as the car was returned and inspected, the deposit was immediately refunded.

Reviewed: Aug 22, 2025

Excellent local rental company, swift and efficient.

Reviewed: May 6, 2025

The rental agency seems to be run by Indians as most staff are Indian. Their attitude is good, but the processing is slow because many tasks require manual input. They also asked for the CVV code for the credit card pre-authorization, which felt a bit insecure. Insurance was promoted but not forced, the condition of the car was good, and the return inspection was quick.

Reviewed: May 6, 2025

Very satisfied, and the car I got was larger than the original one. The rental company even extended the return time by an hour, very nice. Personally, I think it's one of the better local rental companies with high cost-effectiveness.

Reviewed: Feb 5, 2025

Budget and Avis share the same storefront, and the staff serves customers from both companies simultaneously.

Reviewed: Sep 9, 2025

Very satisfied.

Reviewed: Aug 5, 2025

Very satisfied. The white lady who served us was very humorous.

Reviewed: Aug 4, 2025

Very satisfied.

Reviewed: Jul 31, 2025

Excellent

Reviewed: Jul 25, 2025

Reviewed: Aug 16, 2025

Reviewed: Aug 2, 2025

Reviewed: Jun 19, 2025

Good overall.

Reviewed: Feb 20, 2025

Reviewed: Feb 17, 2025

Extremely satisfied

Reviewed: Jul 31, 2025

Quite good.

Reviewed: Jun 23, 2025

Very satisfied

Reviewed: Jun 10, 2025

The service was very attentive, and the experience was highly satisfying.

Reviewed: Apr 20, 2025

Very considerate and well-arranged.

Reviewed: Apr 18, 2025

Reviewed: Jun 25, 2025

Very good

Reviewed: Jan 24, 2025

Very satisfied, upgraded the car model for an additional fee, smooth communication.

Reviewed: Jan 4, 2025

Very satisfied.

Reviewed: Jan 1, 2025

Excellent service, much better than Rush Car Rental. No additional upselling, and they upgraded my car. The fuel consumption of the vehicle was not too high.

Reviewed: Dec 30, 2024

Very satisfied, top-notch service

Reviewed: Mar 31, 2025

Overall very convenient, highly recommended!

Reviewed: Feb 9, 2025

Satisfied

Reviewed: Nov 4, 2024

Reviewed: Jul 11, 2024

the car struggled on inclines as MG not a strong car! But did the job, so all good.

Reviewed: Mar 13, 2024

Quite good.

Reviewed: Mar 23, 2025

Pretty good.

Reviewed: Aug 28, 2024

The car rental fee is not cheap, there is surcharge charged by National when u picked up the car. the overall with full insurance is nearly the same as big brands like Hertz. but Hertz have clean and new car, but National provide a dirty old car. The car provided not really match my need. I rent a car from hertz before National and I can put all my luggage inside the car, But National Large SUV cannot as they provide a smaller car than what I rent. I asked for help and they just said they have no other car can be provided. Very poor services and I will never rent a car from National.

Reviewed: Jan 3, 2019

Very satisfied, the service was thoughtful and friendly.

Reviewed: Jan 30, 2025

The car matched the booking and was new.

Reviewed: Jan 5, 2025

Reviewed: Jan 1, 2025

I am very satisfied with the entire car rental process. The vehicle was in excellent condition with no issues, and both pickup and drop-off were convenient!

Reviewed: Aug 24, 2024

Very friendly reception for foreigners

Reviewed: Mar 15, 2024

Satisfied

Reviewed: Jan 7, 2025

Very good.

Reviewed: Nov 21, 2024

Efficient and easy pick up and drop off, helpful staff

Reviewed: Aug 10, 2023

Car was very good with cruise control and car play - it helped alot during our trip to Great Ocean Road.

Reviewed: Nov 30, 2022

I booked a Toyota, but got a very underpowered Hyundai instead. Also I thought I had booked Melbourne Airport drop off, but they don’t have a drop off point there.

Reviewed: Apr 11, 2021

Quite good overall.

Reviewed: Oct 8, 2024

Reviewed: Sep 30, 2024

The service was very warm and attentive.

Reviewed: Sep 30, 2024

Overall satisfied.

Reviewed: Sep 8, 2024

The car was very new, the explanation was thorough, and the service attitude was excellent!

Reviewed: Sep 1, 2024

Very satisfied, also helped with airport pick-up and drop-off.

Reviewed: Oct 4, 2024

Excellent

Reviewed: Jul 11, 2024

They dont have late drop off or late pick up

Reviewed: Jul 2, 2024

Satisfied

Reviewed: Jun 22, 2024

Highly recommend Wilson! Great attitude, clear explanations before rental, and very efficient when returning the car!

Reviewed: Jun 19, 2024

Did not have a shuttle from airport, after being ripped off by taxi overcharging (out of state country traveler) company refused to pay taxi fare.

Reviewed: Sep 25, 2024

Satisfied

Reviewed: Jun 24, 2024

When booking, we booked a compact car, the cars shown were a Hyundai, Toyota or something similar. We got nothing at all like advertised. The car assigned to us was a Toyota Corolla, nothing compact about it. It was in a terrible condition, scratched, dented and dirty, not even bird poo was cleaned of the windscreen. We complained bitterly and were then offered a slightly later model Corolla but still a very old car with numerous dents, scratches etc but cleaner (they did have to clean it before we drove it away). Will we use you again? A definite no.

Reviewed: Dec 28, 2023

Overall, pretty good.

Reviewed: Dec 27, 2023

Professional and very friendly

Reviewed: Dec 15, 2022

Very good.

Reviewed: Sep 25, 2024

The staff is very nice and easy to communicate with. They actively help resolve any issues.

Reviewed: Jun 17, 2024

Like: Overall good
Dislike: I like the car. Good for drive

Reviewed: May 26, 2018

Reviewed: Feb 29, 2024

The store staff were very friendly and communication was smooth when any problems arose.

Reviewed: Feb 22, 2024

The steering wheels was shaking when drive 80km or above. More important is safety concern when drive 90km on highway, the vehicle sway left and right which constantly require very focus attention to correct back to lane and holding steering wheel firm. At first, I thought it could be strong wind but when met up my brother in law on the 3rd day, who is car mechanic in Melbourne, told us the tire is worn out and cannot drive fast, as it is dangerous. Thus, throughout the trip was negative experience driving at slow speed which wasted alot of time at long distant travel. Suggest your mechanic check the wheel condition and shakyness of the steering wheel as poise safety concern.

Reviewed: Dec 21, 2022

At first, I thought Apollo and Cheapa Campa were different companies based on the listings, but I realized they are the same company when I arrived. We were served by an employee named Carmel. There was no aggressive upselling like some friends experienced in Europe: the staff explained their services, and it was up to us to decide. Carmel was friendly and patient, answering all my questions with a smile. As it was my first time renting a campervan overseas, I had listed questions about basic operations, gas, water, electricity, and fuel on my phone the day before picking up the vehicle. Carmel answered all my questions thoroughly. According to Carmel, the Toyota we rented was 4 years old. Over four days and three nights, we drove nearly 800 kilometers: from the pickup point along the Great Ocean Road to Tower Hill Wildlife Reserve west of Warrnambool, bringing the total mileage of the vehicle to 200,000 kilometers. For a road as wide as the Great Ocean Road, the vehicle's condition was satisfactory.

Reviewed: Aug 18, 2022

The company upgraded us to a Mercedes Sprinter. The vehicle was very large, and having never driven such a big car before, I was quite nervous.

Reviewed: Jan 22, 2020

Great service

Reviewed: Sep 22, 2019

It was almost 4 PM when we returned the car. Luckily, Raymond, a Chinese staff member, was still on duty.

Reviewed: Aug 25, 2019

Inner condition of the car was quite dirty and not in a washed condition. It was an easy pick up however it would be best if Cheapa provides free pick up shuttle.

Reviewed: Aug 17, 2022

Reviewed: Jan 25, 2022

Very good service and the car was great!

Reviewed: Apr 20, 2021

Reviewed: Aug 1, 2021

Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.

Reviewed: Mar 18, 2020

The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.

Reviewed: Mar 13, 2020

Car is new and very clean.

Reviewed: Mar 9, 2020

Thank you!

Reviewed: Feb 23, 2020

Very good

Reviewed: Aug 16, 2020

Relatively easy to deal with, lengthy contract and not user friendly and expensive if any problems with contract.

Reviewed: May 25, 2020

Good value for the cars on offer, good luck with everything guys!

Reviewed: Apr 8, 2020

Very bad service. This owner should not work in services field as he does not provide any. No one showed up at the drop off warehouse therefore I informed them 4 days before, by phone and confirmed time and day for returning the car As no one was on site "the drop off day" I phoned them 5 times +one text and no courtesy to at least acknowledge. I will never book again with them for sure.

Reviewed: Apr 2, 2020

The head quarters really gave me pause - it didn't look like a real company. I was concerned to give them my credit card details. In the end it was fine and nothing bad happened.

Reviewed: Mar 31, 2020

Reviewed: Jun 15, 2020

Crowded

Reviewed: Jan 30, 2020

Satisfactory

Reviewed: Nov 29, 2019

Reviewed: Nov 26, 2019

Reviewed: Apr 24, 2019

The car was very fast, the rental company had excellent service, and the car interior was very clean.

Reviewed: May 28, 2020

Kind staff and convenient service.

Reviewed: Jan 30, 2020

car was of a lower category than what was listed on firefly

Reviewed: Nov 22, 2019

The service was provided by Hertz. Service from big companies is always top-notch.

Reviewed: Oct 26, 2019

Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take. Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30. Staff was very friendly for pickup. Overall, very smooth and will rent again.

Reviewed: Sep 23, 2019

The team at great rentals where great. Smooth pickup, easy rental process, and smooth handover processing. Definitely going to book with these guys again.

Reviewed: Feb 23, 2020

It's okay

Reviewed: Jan 30, 2020

Terrible, I got a $550 charge for damage under the car, it could have already been there before i picked it up. I did not do the damage. Charge is excessive.

Reviewed: Jan 30, 2020

Reviewed: Jan 29, 2020

Car was very nice and clean. Was warned it is a new car so any scratches or scuffs or marks of wear and tear on the wheel would be removed from my bond, which was a bit serious. Otherwise was an overall nice experience and the car was very nice for a road trip.

Reviewed: Jan 2, 2020

The attendants who received us in Melbourne were not very friendly and did not insist on helping us with the difficulty of understanding English. The car was ready, but not very clean. When we had the car incident they were even more snobbish, wanting to transfer the blame for the accident to us, but we believe it was a fatalista. The two Sydney attendants were very friendly and welcoming.

Reviewed: Feb 5, 2020

2nd time using tripz car service via a third party and have always been great! Will definitely use their service again. Counter staff is very friendly and helpful.

Reviewed: Jan 5, 2020

Very good.

Reviewed: Dec 26, 2019

Excellent. Would have expected GPS as standard for type of car we hired.

Reviewed: Dec 8, 2019

Reviewed: Nov 30, 2019

Car was quite old, not in great condition. battery failed on last day. Great service from the team, they came and jumpstarted the car.

Reviewed: Dec 15, 2019

Great services & friendly staff. Helped me much on the booking trouble. will be back

Reviewed: Nov 27, 2019

Carhood was great

Reviewed: Oct 23, 2019

Excellent service , average vehicle.. Though it was OK for the price.

Reviewed: Oct 21, 2019

Quick and simple.

Reviewed: Oct 5, 2019

Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door

Reviewed: Dec 3, 2019

I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!

Reviewed: Nov 30, 2019

overall a fast process to get the car

Reviewed: Nov 30, 2019

Took a deposit of $1000 and the vehicle is dirty when I took it. Both interior and exterior

Reviewed: Nov 25, 2019

the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean

Reviewed: Nov 25, 2019

We have used a lot of rental agencies at Melbourne Airport (and I mean a LOT) and this was by far the best we have used

Reviewed: Nov 26, 2019

Very easy process. Guys were very acommodating and helpful

Reviewed: Oct 16, 2019

I am extremely happy with the CS at aero drive. There was a slight issue with me getting picked up at the airport but they gave me an upgrade to a very comfortable premium SUV to make up for the delay. My stay of 10 days in Melb went really well and the amazing car was a cherry to the cake. The pick up and drop of in the premises were quick. Thank u John and Adam.

Reviewed: Oct 12, 2019

The people working there are really helpful . Excellent work there

Reviewed: Oct 10, 2019

The car was upgraded and it was an excellent process. The staff, Darren, was very professional, efficient and courteous. He went through the process in detailed to ensure all goes well. Kudos to AERODRIVE and Darren!

Reviewed: Oct 4, 2019

Reviewed: Aug 21, 2019

Reviewed: Jan 31, 2019

The service was excellent, very warm, patient, and thoughtful.

Reviewed: Nov 8, 2018

Reviewed: Apr 16, 2018

Reviewed: Feb 16, 2019

Reviewed: Dec 26, 2018

Reviewed: Nov 20, 2018

Reviewed: Nov 10, 2018

Reviewed: Nov 10, 2018

Reviewed: Oct 24, 2018