41 Car Rental Brands in Melbourne, Victoria, Australia

It's quite good, relatively easy to communicate.

Reviewed: May 6, 2025

Very satisfied

Reviewed: Apr 20, 2025

The Melbourne Airport branch is located outside the airport. The counter staff do not speak Chinese, and we waited a long time for the shuttle bus. When we arrived at the branch, we showed them the printed booking confirmation. We were renting the car for eight days, and the quoted cost at the branch was 826 AUD. However, they wanted to charge 1122 AUD. We questioned this, and the staff said it was because we hadn't paid the one-way rental fee. Confused, we signed the paperwork. When returning the car, we realized they had calculated the rental as nine days and added the one-way fee. After arguing our case, they acknowledged it and promised a refund upon vehicle return. Luckily, everything went smoothly. When we returned the car at Adelaide Airport, they were quite good—checked the car's condition, printed the bill immediately, and handed it to us. Overall, a positive experience.

Reviewed: Apr 15, 2025

Very satisfied.

Reviewed: Apr 8, 2025

Very satisfied!

Reviewed: Mar 24, 2025

Excellent local rental company, swift and efficient.

Reviewed: May 6, 2025

The rental agency seems to be run by Indians as most staff are Indian. Their attitude is good, but the processing is slow because many tasks require manual input. They also asked for the CVV code for the credit card pre-authorization, which felt a bit insecure. Insurance was promoted but not forced, the condition of the car was good, and the return inspection was quick.

Reviewed: May 6, 2025

Very satisfied, and the car I got was larger than the original one. The rental company even extended the return time by an hour, very nice. Personally, I think it's one of the better local rental companies with high cost-effectiveness.

Reviewed: Feb 5, 2025

Great, both pickup and drop-off were very convenient.

Reviewed: May 6, 2025

Paid in full, but couldn't pick up the car at the store as it was rented to someone else.

Reviewed: Apr 26, 2025

Many locations and highly efficient.

Reviewed: Apr 25, 2025

Very satisfied.

Reviewed: Apr 25, 2025

The process is very simple, and the car is in good condition.

Reviewed: Apr 21, 2025

The service was good.

Reviewed: May 5, 2025

The accident handling took too long.

Reviewed: May 2, 2025

The service was excellent, and the car pickup and return processes were quick and convenient.

Reviewed: Mar 26, 2025

Satisfied

Reviewed: Mar 9, 2025

Very good.

Reviewed: Mar 8, 2025

Pickup was very convenient, and the paperwork was processed quickly. I suggest directly deducting toll fees.

Reviewed: May 1, 2025

Overall, we are quite satisfied. The car was in great condition, and returning it was very convenient.

Reviewed: Apr 8, 2025

Airport pick-up and drop-off were very convenient. They proactively upgraded our vehicle to a Renault SUV with only 40,000 kilometers, making our self-drive trip along the Great Ocean Road much more enjoyable.

Reviewed: Mar 15, 2025

It's okay, but they tried selling insurance!

Reviewed: Mar 8, 2025

The process was very fast, the staff were friendly, and there was no pressure to purchase insurance!

Reviewed: Feb 18, 2025

Friendly and attentive service

Reviewed: Apr 29, 2025

Good experience.

Reviewed: Apr 23, 2025

Satisfied

Reviewed: Apr 6, 2025

Excellent

Reviewed: Mar 26, 2025

Very good.

Reviewed: Mar 19, 2025

The pick-up and drop-off process was very smooth.

Reviewed: Apr 27, 2025

Check in was very easy and the counter staff very helpful. It took a bit to get thru the check-in but made sure all was good.

Reviewed: Apr 5, 2025

Very satisfied.

Reviewed: Feb 8, 2025

Convenient and efficient.

Reviewed: Jan 4, 2025

Fast and friendly service!

Reviewed: Dec 13, 2024

Good service, but they promote insurance.

Reviewed: Apr 24, 2025

Friendly service

Reviewed: Nov 4, 2024

Satisfied

Reviewed: Jun 26, 2024

After arriving at the shuttle pick-up point, I tried contacting the store with my domestic phone, but for some reason the IVR system didn't work, making it impossible to reach the store. However, the store staff provided good service; both picking up and returning the car were smooth. I even took the company shuttle to the airport, which was heartwarming. Overall, I am quite satisfied with my first QEEQ overseas car rental experience.

Reviewed: Jun 19, 2024

Very satisfied

Reviewed: May 21, 2024

The service was very attentive, and the experience was highly satisfying.

Reviewed: Apr 20, 2025

Very considerate and well-arranged.

Reviewed: Apr 18, 2025

Very considerate.

Reviewed: Jan 26, 2025

Very satisfied, highly recommend them.

Reviewed: Jan 17, 2025

Very satisfied. We drove along the Great Ocean Road for two days. Initially, we planned to pick up the car at the airport from the city center, but the staff suggested we pick up the car near the CBD. There were three seniors over 70 years old traveling with us, and our pace was relatively slow. The staff patiently waited for us for over an hour. When picking up the car, he patiently explained the precautions and informed us of the location of gas stations for refueling before returning the car. He even drove us to the airport free of charge. The entire process of picking up and returning the car went smoothly. The service was excellent, thank you!

Reviewed: Dec 24, 2024

Fast and efficient

Reviewed: Apr 15, 2025

Convenient pick-up and drop-off process, and the car was in good condition. Since there was no Yaris Cross available at pick-up, they replaced it with a Haval Chulian.

Reviewed: Apr 7, 2025

Very satisfied, both pickup and return were very convenient, and the car was very clean.

Reviewed: Mar 23, 2025

debit de sommes sur ma carte bleue plus de 50 jours apres avoir rendu la voiture

Reviewed: Feb 18, 2025

Very efficient and convenient, with clear instructions. Having rented cars abroad through QEEQ multiple times, this experience was just as smooth as always.

Reviewed: Feb 15, 2025

Overall, this rental company is fine.

Reviewed: Apr 13, 2025

The service was good, no upselling, and the explanations were very detailed.

Reviewed: Apr 4, 2025

The car rental staff were enthusiastic and patient.

Reviewed: Mar 7, 2025

Very good.

Reviewed: Feb 13, 2025

Professional and convenient

Reviewed: Dec 28, 2024

Very satisfied

Reviewed: Apr 10, 2025

The staff were very friendly and provided excellent service.

Reviewed: Apr 3, 2025

Charged a high car wash fee.

Reviewed: Mar 25, 2025

Excellent service.

Reviewed: Mar 21, 2025

Had to wait over an hour at Melbourne Airport for the rental car shuttle, made several calls during the wait.

Reviewed: Mar 20, 2025

We had agreed to delay both pick-up and drop-off due to a vehicle malfunction, but they charged an additional fee of over 150 RMB.

Reviewed: Apr 9, 2025

Overall very satisfied, the car is quite new with 25,000 kilometers.

Reviewed: Mar 25, 2025

perfect

Reviewed: Mar 2, 2025

The waiting time was extremely long, the service attitude was terrible, and there were unjustified charges.

Reviewed: Feb 27, 2025

They promote toll services. Since it's my second time in Melbourne, I was able to plan my route to avoid toll roads, saving some money.

Reviewed: Feb 19, 2025

Very satisfied, top-notch service

Reviewed: Mar 31, 2025

Overall very convenient, highly recommended!

Reviewed: Feb 9, 2025

Satisfied

Reviewed: Nov 4, 2024

The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes. The drop-off process was convenient.

Reviewed: Jul 11, 2024

the car struggled on inclines as MG not a strong car! But did the job, so all good.

Reviewed: Mar 13, 2024

Satisfied

Reviewed: Mar 26, 2025

The overall service was excellent and very convenient.

Reviewed: Mar 25, 2025

Overall satisfied, but the trunk has some issues and won't close properly. You have to push hard to get it shut.

Reviewed: Feb 12, 2025

Overall, it's acceptable.

Reviewed: Feb 6, 2025

Very satisfied, the process was quick.

Reviewed: Jan 31, 2025

Very satisfied

Reviewed: Mar 25, 2025

The service was professional, the vehicle was very clean, and its condition was excellent.

Reviewed: Mar 3, 2025

Overall, it's good. Staff are mostly friendly, and the pickup and drop-off process is convenient.

Reviewed: Feb 26, 2025

Pretty good, had a very pleasant experience.

Reviewed: Feb 21, 2025

It's quite convenient, and I was surprised to get a new car.

Reviewed: Feb 17, 2025

Quite good.

Reviewed: Mar 23, 2025

Pretty good.

Reviewed: Aug 28, 2024

The car rental fee is not cheap, there is surcharge charged by National when u picked up the car. the overall with full insurance is nearly the same as big brands like Hertz. but Hertz have clean and new car, but National provide a dirty old car. The car provided not really match my need. I rent a car from hertz before National and I can put all my luggage inside the car, But National Large SUV cannot as they provide a smaller car than what I rent. I asked for help and they just said they have no other car can be provided. Very poor services and I will never rent a car from National.

Reviewed: Jan 3, 2019

Jucy staff fine car drove well although no USB sockets?

Reviewed: Mar 4, 2025

As mentioned before George from the U.K. was very helpful at the rental office. He allowed me to choose my own car from the fleet.

Reviewed: Jan 1, 2025

Did not have a shuttle from airport, after being ripped off by taxi overcharging (out of state country traveler) company refused to pay taxi fare.

Reviewed: Sep 25, 2024

Satisfied

Reviewed: Jun 24, 2024

When booking, we booked a compact car, the cars shown were a Hyundai, Toyota or something similar. We got nothing at all like advertised. The car assigned to us was a Toyota Corolla, nothing compact about it. It was in a terrible condition, scratched, dented and dirty, not even bird poo was cleaned of the windscreen. We complained bitterly and were then offered a slightly later model Corolla but still a very old car with numerous dents, scratches etc but cleaner (they did have to clean it before we drove it away). Will we use you again? A definite no.

Reviewed: Dec 28, 2023

Good overall.

Reviewed: Feb 20, 2025

The service attitude was great, and they were helpful in explaining some driving tips!

Reviewed: Feb 17, 2025

Very satisfied

Reviewed: Feb 16, 2025

Excellent!

Reviewed: Aug 29, 2024

Great service and responsive to questions.

Reviewed: Aug 16, 2024

Very satisfied.

Reviewed: Feb 15, 2025

Overall quality is good.

Reviewed: Dec 27, 2024

Very satisfied! Will rent again.

Reviewed: Dec 21, 2024

Very satisfied.

Reviewed: Dec 12, 2024

The service was excellent, attentive, and detailed.

Reviewed: Dec 12, 2024

The process is straightforward.

Reviewed: Feb 9, 2025

The process was smooth and completed quickly.

Reviewed: Feb 6, 2025

Very good, convenient, fast, and reliable.

Reviewed: Feb 3, 2025

Very satisfied. When returning the car, I told the staff that I had refueled fully, but the dashboard still showed one bar missing. The guy said, 'May be it is injured.' This gave me a really strong sense of trust.

Reviewed: Oct 6, 2024

Very satisfied, the service was thoughtful and friendly.

Reviewed: Jan 30, 2025

The car matched the booking and was new.

Reviewed: Jan 5, 2025

Be cautious of hidden charges. When signing the contract during pickup, double-check that there are no extra fees listed by default. I trusted them too much, and five hours after leaving with the car, I got a text message from my credit card company and discovered I was overcharged $200.

Reviewed: Jan 1, 2025

I am very satisfied with the entire car rental process. The vehicle was in excellent condition with no issues, and both pickup and drop-off were convenient!

Reviewed: Aug 24, 2024

Very friendly reception for foreigners

Reviewed: Mar 15, 2024

Very good

Reviewed: Jan 24, 2025

Very satisfied, upgraded the car model for an additional fee, smooth communication.

Reviewed: Jan 4, 2025

Very satisfied.

Reviewed: Jan 1, 2025

Excellent service, much better than Rush Car Rental. No additional upselling, and they upgraded my car. The fuel consumption of the vehicle was not too high.

Reviewed: Dec 30, 2024

Very satisfied, timely responses and a simple process.

Reviewed: Dec 17, 2024

Satisfied

Reviewed: Jan 7, 2025

Very good.

Reviewed: Nov 21, 2024

Efficient and easy pick up and drop off, helpful staff

Reviewed: Aug 10, 2023

Car was very good with cruise control and car play - it helped alot during our trip to Great Ocean Road.

Reviewed: Nov 30, 2022

I booked a Toyota, but got a very underpowered Hyundai instead. Also I thought I had booked Melbourne Airport drop off, but they don’t have a drop off point there.

Reviewed: Apr 11, 2021

Quite good overall.

Reviewed: Oct 8, 2024

Average

Reviewed: Sep 30, 2024

The service was very warm and attentive.

Reviewed: Sep 30, 2024

Overall satisfied.

Reviewed: Sep 8, 2024

The car was very new, the explanation was thorough, and the service attitude was excellent!

Reviewed: Sep 1, 2024

Very satisfied, also helped with airport pick-up and drop-off.

Reviewed: Oct 4, 2024

Excellent

Reviewed: Jul 11, 2024

They dont have late drop off or late pick up

Reviewed: Jul 2, 2024

Satisfied

Reviewed: Jun 22, 2024

Highly recommend Wilson! Great attitude, clear explanations before rental, and very efficient when returning the car!

Reviewed: Jun 19, 2024

Very good.

Reviewed: Sep 25, 2024

The staff is very nice and easy to communicate with. They actively help resolve any issues.

Reviewed: Jun 17, 2024

Like: Overall good
Dislike: I like the car. Good for drive

Reviewed: May 26, 2018

Average

Reviewed: Feb 29, 2024

The store staff were very friendly and communication was smooth when any problems arose.

Reviewed: Feb 22, 2024

The steering wheels was shaking when drive 80km or above. More important is safety concern when drive 90km on highway, the vehicle sway left and right which constantly require very focus attention to correct back to lane and holding steering wheel firm. At first, I thought it could be strong wind but when met up my brother in law on the 3rd day, who is car mechanic in Melbourne, told us the tire is worn out and cannot drive fast, as it is dangerous. Thus, throughout the trip was negative experience driving at slow speed which wasted alot of time at long distant travel. Suggest your mechanic check the wheel condition and shakyness of the steering wheel as poise safety concern.

Reviewed: Dec 21, 2022

At first, I thought Apollo and Cheapa Campa were different companies based on the listings, but I realized they are the same company when I arrived. We were served by an employee named Carmel. There was no aggressive upselling like some friends experienced in Europe: the staff explained their services, and it was up to us to decide. Carmel was friendly and patient, answering all my questions with a smile. As it was my first time renting a campervan overseas, I had listed questions about basic operations, gas, water, electricity, and fuel on my phone the day before picking up the vehicle. Carmel answered all my questions thoroughly. According to Carmel, the Toyota we rented was 4 years old. Over four days and three nights, we drove nearly 800 kilometers: from the pickup point along the Great Ocean Road to Tower Hill Wildlife Reserve west of Warrnambool, bringing the total mileage of the vehicle to 200,000 kilometers. For a road as wide as the Great Ocean Road, the vehicle's condition was satisfactory.

Reviewed: Aug 18, 2022

The company upgraded us to a Mercedes Sprinter. The vehicle was very large, and having never driven such a big car before, I was quite nervous.

Reviewed: Jan 22, 2020

Great service

Reviewed: Sep 22, 2019

It was almost 4 PM when we returned the car. Luckily, Raymond, a Chinese staff member, was still on duty.

Reviewed: Aug 25, 2019

Inner condition of the car was quite dirty and not in a washed condition. It was an easy pick up however it would be best if Cheapa provides free pick up shuttle.

Reviewed: Aug 17, 2022

The overall service was almost non-existent. The app mentioned an airport shuttle service since the store is a bit far from the airport, but there wasn't any. The store always seemed to be unstaffed. There were two main issues I was unhappy about. First, the baby seat. I called ahead to confirm it would be installed, but on the day, it was just placed on the car seat and not installed. The elderly gentleman handling the car handover had no idea how to install it. I had to look up instructions online to install it myself. Second, the car was swapped last minute and had issues. The battery was dead, and I couldn't start the car the next day, almost missing the wedding I was going to attend. In summary, the service was basically non-existent.

Reviewed: Jan 25, 2022

Very good service and the car was great!

Reviewed: Apr 20, 2021

A small scratch could cost thousands or even tens of thousands in RMB for repairs.

Reviewed: Aug 1, 2021

Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.

Reviewed: Mar 18, 2020

The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.

Reviewed: Mar 13, 2020

Car is new and very clean.

Reviewed: Mar 9, 2020

Thank you!

Reviewed: Feb 23, 2020

Very good

Reviewed: Aug 16, 2020

Relatively easy to deal with, lengthy contract and not user friendly and expensive if any problems with contract.

Reviewed: May 25, 2020

Good value for the cars on offer, good luck with everything guys!

Reviewed: Apr 8, 2020

Very bad service. This owner should not work in services field as he does not provide any. No one showed up at the drop off warehouse therefore I informed them 4 days before, by phone and confirmed time and day for returning the car As no one was on site "the drop off day" I phoned them 5 times +one text and no courtesy to at least acknowledge. I will never book again with them for sure.

Reviewed: Apr 2, 2020

The head quarters really gave me pause - it didn't look like a real company. I was concerned to give them my credit card details. In the end it was fine and nothing bad happened.

Reviewed: Mar 31, 2020

Very dissatisfied

Reviewed: Jun 15, 2020

Crowded

Reviewed: Jan 30, 2020

Satisfactory

Reviewed: Nov 29, 2019

Convenient pick-up and drop-off, and friendly staff.

Reviewed: Nov 26, 2019

Average

Reviewed: Apr 24, 2019

The car was very fast, the rental company had excellent service, and the car interior was very clean.

Reviewed: May 28, 2020

Kind staff and convenient service.

Reviewed: Jan 30, 2020

car was of a lower category than what was listed on firefly

Reviewed: Nov 22, 2019

The service was provided by Hertz. Service from big companies is always top-notch.

Reviewed: Oct 26, 2019

Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take. Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30. Staff was very friendly for pickup. Overall, very smooth and will rent again.

Reviewed: Sep 23, 2019

The team at great rentals where great. Smooth pickup, easy rental process, and smooth handover processing. Definitely going to book with these guys again.

Reviewed: Feb 23, 2020

It's okay

Reviewed: Jan 30, 2020

Terrible, I got a $550 charge for damage under the car, it could have already been there before i picked it up. I did not do the damage. Charge is excessive.

Reviewed: Jan 30, 2020

Slow response, unprofessional staff

Reviewed: Jan 29, 2020

Car was very nice and clean. Was warned it is a new car so any scratches or scuffs or marks of wear and tear on the wheel would be removed from my bond, which was a bit serious. Otherwise was an overall nice experience and the car was very nice for a road trip.

Reviewed: Jan 2, 2020

The attendants who received us in Melbourne were not very friendly and did not insist on helping us with the difficulty of understanding English. The car was ready, but not very clean. When we had the car incident they were even more snobbish, wanting to transfer the blame for the accident to us, but we believe it was a fatalista. The two Sydney attendants were very friendly and welcoming.

Reviewed: Feb 5, 2020

2nd time using tripz car service via a third party and have always been great! Will definitely use their service again. Counter staff is very friendly and helpful.

Reviewed: Jan 5, 2020

Very good.

Reviewed: Dec 26, 2019

Excellent. Would have expected GPS as standard for type of car we hired.

Reviewed: Dec 8, 2019

Overall, no major issues, but smaller companies tend to be strict, such as a A$25 fine for sand in the car. However, we did go to the beach and were not fined, so they probably only fine for serious cases.

Reviewed: Nov 30, 2019

Car was quite old, not in great condition. battery failed on last day. Great service from the team, they came and jumpstarted the car.

Reviewed: Dec 15, 2019

El coche tenia mas de 150.000km y era super antiguo.

Reviewed: Dec 5, 2019

Great services & friendly staff. Helped me much on the booking trouble. will be back

Reviewed: Nov 27, 2019

Carhood was great

Reviewed: Oct 23, 2019

Excellent service , average vehicle.. Though it was OK for the price.

Reviewed: Oct 21, 2019

Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door

Reviewed: Dec 3, 2019

I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!

Reviewed: Nov 30, 2019

overall a fast process to get the car

Reviewed: Nov 30, 2019

Took a deposit of $1000 and the vehicle is dirty when I took it. Both interior and exterior

Reviewed: Nov 25, 2019

the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean

Reviewed: Nov 25, 2019

We have used a lot of rental agencies at Melbourne Airport (and I mean a LOT) and this was by far the best we have used

Reviewed: Nov 26, 2019

Very easy process. Guys were very acommodating and helpful

Reviewed: Oct 16, 2019

I am extremely happy with the CS at aero drive. There was a slight issue with me getting picked up at the airport but they gave me an upgrade to a very comfortable premium SUV to make up for the delay. My stay of 10 days in Melb went really well and the amazing car was a cherry to the cake. The pick up and drop of in the premises were quick. Thank u John and Adam.

Reviewed: Oct 12, 2019

The people working there are really helpful . Excellent work there

Reviewed: Oct 10, 2019

The car was upgraded and it was an excellent process. The staff, Darren, was very professional, efficient and courteous. He went through the process in detailed to ensure all goes well. Kudos to AERODRIVE and Darren!

Reviewed: Oct 4, 2019

Extremely dissatisfied! Due to a small scratch that required a claim, the rental company charged the deductible, which is normal. However, the deductible was much higher than the actual repair cost. In this case, the third-party repair shop should have provided the invoice to Koocar, and then Koocar should have refunded me the difference. But Koocar took a whole year to refund because the third-party repair shop did not provide the invoice. During this year, I contacted Koocar multiple times, but they did not respond to my WeChat messages (I have screenshots to prove it) or answer my calls. I had to ask Zuzuche customer service to contact the rental company. It was a total waste of time and effort. This is a Chinese-owned company, and I personally feel it is very unprofessional.

Reviewed: Aug 21, 2019

Initially, I was told that the credit card would only be pre-authorized for the deposit and no actual charge would be made. However, they ended up charging me AUD 700. At first, customer service from Zuzuche denied the charge and even claimed they had explained everything to me via WeChat without actually contacting me. After multiple communications with customer service, they finally admitted to charging AUD 700. Although Koocar eventually refunded me, I lost over HKD 100 due to bank fees.

Reviewed: Jan 31, 2019

The service was excellent, very warm, patient, and thoughtful.

Reviewed: Nov 8, 2018

It's okay.

Reviewed: Apr 16, 2018

Never choose this company. When you arrive at the airport and call them, no one answers. When you call the shuttle, they say they haven't been informed of any customers from this rental company. I couldn't even get the car I reserved, which caused a delay in picking up the car and they refused to refund me. It’s disgusting, a dishonest company. No wonder their rating is so low.

Reviewed: Feb 16, 2019

I deposited 1000 AUD, but it's been a month and a half since I returned home and I still haven't received it back. I don't understand why.

Reviewed: Dec 26, 2018

The pickup location was not the one specified at the time of booking. We had to wait for an hour before the staff arrived.

Reviewed: Nov 20, 2018

Terrible

Reviewed: Nov 10, 2018

Terrible

Reviewed: Nov 10, 2018

When I rented a car on August 29th, the rental company stated that the deposit would be refunded within a month. By the end of September, they claimed they couldn't refund the deposit due to the company's holiday (this is an Australian rental company, yet they observe China's National Day). Afterwards, they came up with various excuses not to refund the deposit, and sometimes the company's customer service did not respond. At the beginning, the rental company's staff said that there would be a processing fee if I used a POS machine, but if I used a QR code to scan with Australia's Royal Pay, there would be no fee. I paid a deposit of 5064 RMB, but finally, the company refunded only 5000 RMB citing the processing fee (while asking for the deposit, they also mentioned they could refund the full amount).

Reviewed: Oct 24, 2018

Scheduled to pick up the car at 2:45, arrived on time but had to wait for nearly an hour to get the car because it was being washed. Washing a car for an hour? The person who handed me the keys was a Chinese woman with short hair, speaking broken English, asking me to wait because there were foreigners ahead of me who arrived earlier. We weren't even renting the same car, so what's it got to do with me if someone else is waiting? If my car is ready, just give me the keys. I couldn't understand her logic at all. When I asked her to check how much longer it would take, she just told me to wait, saying couldn't I see there were others waiting? A Chinese employee being overly polite to foreigners but arguing with a fellow Chinese customer is off-putting. Definitely not renting from them again.

Reviewed: Mar 14, 2018

The service was thoughtful, and both picking up and dropping off the car were very convenient.

Reviewed: Nov 17, 2017

The car was not arranged in advance. Upon arrival, we were informed that the originally booked model was unavailable. We waited a long time for another model to be arranged.

Reviewed: Aug 23, 2017

Great service attitude, simple procedures.

Reviewed: Aug 7, 2017

Friendly

Reviewed: Nov 11, 2016

Like: Reliable car with excellent fuel economy
Dislike: Nothing

Reviewed: Jan 2, 2018

Not at the airport, but the shuttle service was very convenient

Reviewed: Jan 31, 2017

This is a fantastic rental company located not far from the airport, with a 7-Eleven gas station nearby where you can fill up the tank before returning the car. It's very convenient. I was helped by a very friendly guy from the northeast. He picked us up from a McDonald's near the airport in the morning and dropped us off at the airport after we returned the car. They offer pick-up and drop-off services around Melbourne Airport, which is very convenient. The car was a 5-year-old Crown in great condition. The rental price was less than 400 per day, and it was very fuel-efficient. We drove nearly 600 kilometers on the Great Ocean Road with a third of the tank left. It cost around 0.5 per kilometer. I was very satisfied with this rental experience and highly recommend this company.

Reviewed: Sep 14, 2016

Very friendly and convenient.

Reviewed: Nov 19, 2014

The service was excellent.

Reviewed: Feb 17, 2014

Additional insurance charges were applied when picking up the car.

Reviewed: Sep 6, 2013

Picking up the car was very convenient, everything was prepared in advance. I got the car within 5 minutes.

Reviewed: Aug 25, 2013

Great, very affordable price

Reviewed: May 12, 2014