15 Car Rental Brands in Houston, Texas, United States

Straightforward, although the first car they assigned was incorrect (mini-van rather than SUV).

Reviewed: Nov 8, 2024

car is perfect like we need

Reviewed: Jul 14, 2024

Overall, it's quite good.

Reviewed: Jul 13, 2024

Excellent car rental service company

Reviewed: Jul 4, 2024

The BUDGET at IAH doesn't require much waiting, it took less than 10 minutes for my turn. Much better than SFO (at least 2 hours).

Reviewed: Jun 16, 2024

Car was exactly as ordered and perfectly clean inside and out. Counter staff extremely efficient and friendly. I am happy that they will rent to an 'older' driver with no apparent penalty! Not really an issue for Avis, but there was quite a wait for the shuttle from the terminal and it was crowded but it was Friday afternoon - and the return to the terminal was fine.

Reviewed: Oct 22, 2024

Personal amable, fue rápido el Proceso Debería de haber una forma de comunicarse más fácil porque el Proceso de migración es tardado y puede que no se alcance a recoger en tiempo y forma y no depende de uno

Reviewed: Aug 19, 2024

This is the only company open till midnight.

Reviewed: Jun 11, 2024

Big brand, overall good experience.

Reviewed: Apr 13, 2024

Additional charges after returning the car, but unsure of the reason.

Reviewed: Apr 7, 2024

Where do I start. It took way to long at the counter. Because a family of 12 could not get a cat. So the line was very long. Finally we checked in. Went downstaires....no cars. We had to wait almost 60 minutes. But because it was first car to come we got a way bigger car. So overal we were happy.

Reviewed: Sep 24, 2024

It's okay.

Reviewed: Aug 1, 2024

The front desk staff talked a lot and told us there were no gas stations near the airport.

Reviewed: Jun 25, 2024

Rental did its job however I find it unflattering that rental was not cleaned prior to our reservation time. There was orange debri or dust through out the entire car as well as trash. Cup holders were not cleaned out nor was the vehicle wiped down. The AC vent cover was missing which was annoying because passengers cannot control their air flow. Vehicle also smelled like smoke so we took it upon ourselves to have the vehicle sprayed to eliminate the odor. Which should have been done on your end as well as a detailed clean of the car. Photos were taken as evidence as this was noticed upon entering the vehicle. Airport pick up is not the easiest so we for the most part assisted ourselves and had no time to request another accommodating vehicle as we waited an hour for this one. Please reach out if you have any questions or concerns.

Reviewed: Apr 24, 2024

I waited in line for an hour, and then the counter staff told me my credit card couldn't go through. Even after switching cards, it still didn't work, and they wouldn't let me pick up the car. This is a terrible car rental company. I didn't get the car at all, but they insisted I fill out the car model to leave a review. When I asked for a refund, customer service refused to give me any money back. I spent over 1300 for nothing but frustration. I ended up renting a car from another store right there. The on-site rental cost me a lot more money.

Reviewed: Oct 1, 2023

Very satisfied

Reviewed: Jul 31, 2024

Excellent service. Both the front desk staff and the car pick-up area staff were great.

Reviewed: Feb 27, 2024

Brand new car, smooth pick-up process

Reviewed: Feb 22, 2024

Alamo excepcional el trato y el vehículo entregado

Reviewed: Dec 6, 2023

Very slick pick-up and drop off expereince with friendly staff at both ends

Reviewed: Sep 12, 2023

Couldn't reach customer service on the phone. The car was old, I didn't know how to use the key properly. After parking, I couldn't start the car or shift gears. I had to ask local people for help as customer service was unreachable.

Reviewed: Jul 27, 2024

Very satisfied

Reviewed: Jul 24, 2024

Very satisfied

Reviewed: Jul 9, 2024

It's acceptable, but internal management needs improvement.

Reviewed: Jul 2, 2024

When I went to complete the paperwork, I had to wait in line for almost an hour. Despite having paid in full, they came up with various reasons to change the car and charged me an additional 899 USD for highway fees, upgrades, and other miscellaneous fees.

Reviewed: Jul 1, 2024

Overall fine, but they added extra charges quietly during the pickup.

Reviewed: Jun 25, 2024

Nice and neat car. Spacious for our luggage requirements. Relatively new vehicle. No queue at the pick up counter. The only downside is that the car pick up counter is located at the basement at a location away from the airport and hence it was inconvenient to reach there with so much luggage.

Reviewed: Jan 15, 2024

Not good

Reviewed: Aug 15, 2023

las filas para recoger auto en HERTZ eran demasiado grandes, más de 25 personas esperando y solamente 2 personas en mostrador, deberían de tener más gente para hacer el proceso más rápido

Reviewed: Jun 2, 2021

Los vidrios estaban sucios o manchados y afectaba la visibilidad.

Reviewed: May 30, 2021

Car is ok. Service is great. No issues.

Reviewed: Nov 22, 2022

Pretty good

Reviewed: Apr 2, 2019

Worst rental car I have ever had and I have rented a lot of vehicles. Absolutely filthy. Spent 2 hours cleaning it when I got home before ever going on our trip. Will never rent from them again.

Reviewed: Oct 16, 2020

Everything went smoothly and our experience was very satisfactory. We will rent again!

Reviewed: Dec 20, 2019

The staff was excellent esp Zahid (backend) and Curtis at front desk. First Silver Lacrosse we got had more than a dozen dings and was in poor shape from the outside. Second Red lacrosse was better but both lacrosse sedans were missin steering adjustment switches. If they get fresher inventory they ll be five stars over all.

Reviewed: Jul 3, 2019

Advantage was nothing but great trying to help. I will rent again from Advantage.

Reviewed: Mar 11, 2019

They insisted on adding an extra insurance on the spot, which cost an additional $400, and wouldn't let me pick up the car without it. After half an hour of argument, I had no choice but to agree. They also didn't provide a receipt. Very unhappy.

Reviewed: Sep 12, 2018

Long waiting time in queue

Reviewed: Feb 20, 2018

Very convenient

Reviewed: Mar 26, 2019

Un poco mas de cuidado en la limpieza.

Reviewed: Nov 26, 2019

Excellent staff. Took care of an issue immediately. IAH airport.

Reviewed: Oct 13, 2019

had to make extra trip back to airport, engine light on, next car air conditioner didn't work. the 4th car finally worked for us. Never rent from them again

Reviewed: Apr 5, 2019

No pudimos obtener el vehículo por que 1. Se tardaron como una hora en irnos a buscar al aeropuerto. 2. El muchacho que nos llevó al renta cars iba a muy alta velocidad y en dos oportunidades estuvo a punto de chocar con otros vehículos. 3. Al llegar al la supuesta oficina era un total desastre, sucia, destruida, mal oliente, los pisos rotos, sin sistema de aire acondicionado. 4. La persona en el lugar encarga de atender al público nunca ni un saludo en más de 2 horas de espera, en varias oportunidades intentamos hablar con ella y nos ignoró totalmente, más de un cliente se fue, no tomó importancia alguna a que estábamos con un bebé el cual lloraba del calor existente en el lugar, la Sra ni se preocupó por decirnos algo al decirle que nos retirábamos, llamamos a un Uber y nos fuimos al centro de renta del aeropuerto. LO PEOR QUE ME A PASADO EN NUESTROS VIAJES CON UN RENTA CAR. No deberían tenerlos en su página.

Reviewed: Sep 25, 2019

the car was dirty windows so bad I could not see and I stopped and got cleaner to clean them dash and armrest were stickey from coffee or coke. low tire and guage was on and they said don't worry about it just drive it. it was the dirtiest car I have ever rented took an hr to get it when I arrived there after waiting at airport for 56 minutes and was told they were only 8 minutes away and I had to call 3 times to get them there

Reviewed: Sep 24, 2019

Had to wait for an hour to get a shuttle. Many regular shuttle buses came and went while I was waiting for the special one. I was taken to a very odd location, far from the regular rental agencies. I was told that their hours were 8-5. I was only in Houston for part of the day, and 100 miles. I had to drop the van at a diff. location. I was told that the 20$ fee would be waived. It wasn't. I called Ace. They never called me back. I e-mailed Easyrentcars.com, and the e-mails were not accepted.

Reviewed: Aug 10, 2019

Terrible reserved a 15 seater and it was not available!

Reviewed: Aug 7, 2019

I was unable to obtain communication with anybody on my arrival into Houston Bush on May 7th, and ended up renting from Advantage. Your phone system messaging was awful, un-intuitive; did I understand ACE offices close at 3:00pm??!!

Reviewed: May 21, 2019

The paperwork took too long.

Reviewed: Jul 4, 2018