12 Car Rental Brands at Townsville Airport (TSV)

Le service a été très lent et long. De plus, on nous a chargé deux jours au lieu de 1. La réservation était pour 9h00 am mais notre avion est arrivée tôt. On nous a donné l'auto vers 8:35 am mais on ne nous a pas dit de retourner pour avant 8h35. Nous avons retourné l'auto à 8:40am le lendemain. Et malgré tout, u e charge de 2 jours. Un vrai vol. De plus, nous sommes retournés au comptoir pour discuter de la situation et la personne ne voulait même pas nous parler et a manqué de respect. Aucun changement ni remboursement. Europcar, c'est fini et nous ne recommanderons jamais.

Reviewed: Nov 27, 2024

It was a little difficult to contact staff. Left messages but did not return call. Had to go to the terminal and find Europcar counter. A lady from next door hire company had to look around the back and told us staff were there and would be out shortly. The customer service girl was very nice and friendly and completed our booking.

Reviewed: Nov 8, 2022

qll good

Reviewed: Aug 23, 2022

The car was an upgrade which was nice. The staff member was helpful and explained everything there was to know about the car.

Reviewed: May 31, 2022

Car was very new and perfectly clean. Counter at pick-up had a computer glitch which caused a bit of delay, but nothing major to fuss about. All in all a good experience.

Reviewed: Mar 13, 2020

Hired a car. All good but had to discuss a pre-existing scuff not recorded on the outbound condition report. It is vital to check condition thoroughly, especially if it’s dark on pick up.

Reviewed: Sep 18, 2023

Very easy process. Everything went very smoothly.

Reviewed: Jun 24, 2022

Car was well presented and whole process went smoothly

Reviewed: Feb 10, 2023

Counter staff was really good. The car was complimentry upgraded to a bigger one. A good experience altogether.

Reviewed: Dec 9, 2022

Service generally exceeded my expectations

Reviewed: Nov 1, 2022

Disappointed that despite returning the car early I was not refunded any money.

Reviewed: Oct 20, 2022

Very friendly and helpful upon pick up and drop off.

Reviewed: Jul 1, 2022