23 Car Rental Brands at Brisbane Airport (BNE)

Very good

Reviewed: May 4, 2025

A bit rigid. Mainly, I rented an MG3 because it was cheap, but the experience wasn't great. While it was inexpensive, the driving and riding experience was quite poor.

Reviewed: Feb 6, 2025

The car is a bit old, but overall it's good. However, the wait for the shuttle to the airport after returning the car took longer than expected, which made catching my flight a bit rushed.

Reviewed: Jan 31, 2025

Very satisfied

Reviewed: Dec 24, 2024

Very good.

Reviewed: Dec 10, 2024

Satisfied

Reviewed: Apr 23, 2025

Very satisfied.

Reviewed: Mar 31, 2025

Great service with staff at Alamo, very easy to communicate when collecting & dropping vechile. Highly recommend this service and will be a returning customer.

Reviewed: Jul 4, 2024

Good, clean, economical Skoda. Check-in and check-out was efficient. Staff were polite and friendly. I would definitely use Alamo on my next trip.

Reviewed: Feb 14, 2023

excellant condition of the car and upgrade a brand new car for us 。excellant service!

Reviewed: Jan 12, 2023

The overall service was great. Even though we returned the car near their closing time, they were still willing to take us to the airport.

Reviewed: Apr 8, 2025

Very poor service and terrible customer experience. Firstly, they claimed to pick us up in 15 minutes, but we waited for half an hour without seeing any car. Later, they either didn’t answer the phone or replied perfunctorily. Eventually, we had to contact them through the platform. Their explanation was that pick-up points are different for domestic and international arrivals—they were waiting at a different location (but they never bothered to notify us). After an hour and a half, we finally got to the pick-up spot, and the staff had a sour attitude, merely saying that it wasn’t their problem, without even offering a single apology. Honestly, this was the most arrogant and unprofessional car rental company I've ever encountered, whether domestically or internationally!

Reviewed: Mar 30, 2025

Absolutely fantastic, and great value for money!

Reviewed: Feb 21, 2025

The service was warm, thorough, and attentive.

Reviewed: Feb 14, 2025

Friendly and patient.

Reviewed: Feb 12, 2025

Pickup and return services were good.

Reviewed: Apr 6, 2025

Very satisfied!

Reviewed: Mar 22, 2025

Very satisfied, easy and fast pickup and drop-off.

Reviewed: Feb 10, 2025

The process at the Avis counter was very quick.

Reviewed: Feb 1, 2025

Very simple and quick, the car is also quite new!

Reviewed: Jan 27, 2025

Satisfactory

Reviewed: Mar 30, 2025

Very satisfied

Reviewed: Feb 7, 2025

Very satisfied.

Reviewed: Dec 7, 2024

Excellent service

Reviewed: Dec 1, 2024

I would prefer to pick up at 11pm from airport

Reviewed: Oct 22, 2024

Overall satisfied, but not happy that the fuel level was only about 90% when I picked up the car.

Reviewed: Mar 16, 2025

空港から離れているためピックアップしてもらった

Reviewed: Mar 8, 2025

Very satisfied.

Reviewed: Feb 24, 2025

Very satisfied, highly recommended.

Reviewed: Jan 30, 2025

The car itself was great. Drop-off was very quick and professional. We were early for the pick-up and we had to wait for 1,5 hours, because there was no flexibility on the booked time. The mail I sent a week before to announce the earlier arrival was ignored.

Reviewed: Nov 13, 2024

nothing could be better, a new car, a smooth process

Reviewed: Mar 6, 2025

Excellent service, the staff were very polite.

Reviewed: Mar 3, 2025

When I went to pick up the car, it wasn't ready yet. The staff told me to wait for an hour, and as an apology, they said I could return the car with an empty fuel tank. However, when I returned it, they still charged me 152 AUD. The Ford I got was easy to drive, with navigation and driver assistance features making long trips more comfortable.

Reviewed: Feb 6, 2025

Very satisfied.

Reviewed: Jan 27, 2025

Satisfied

Reviewed: Jan 22, 2025

No queue, pick up and go, located right at the parking lot under the international airport.

Reviewed: Feb 11, 2025

Excellent

Reviewed: Oct 11, 2024

Very satisfied!

Reviewed: Sep 15, 2024

Very satisfied!

Reviewed: Sep 15, 2024

Excellent

Reviewed: Jul 30, 2024

Excellent service.

Reviewed: Feb 7, 2025

Very good.

Reviewed: Feb 5, 2025

The car was far below our expectations!! … and several issues during our rental significantly impacted our trip. Key concerns have listed above.

Reviewed: Dec 8, 2024

Great and meet expectation

Reviewed: Oct 18, 2024

The rental company did not provide a rental confirmation at pickup and added hidden insurance charges.

Reviewed: Oct 6, 2024

Very satisfied

Reviewed: Feb 3, 2025

Very satisfied with Alpha's service. When returning the car, I couldn't find a gas station, but the staff kindly reminded me that I could fill up the tank myself before returning the car and even told me the location of nearby gas stations. Very considerate! The only inconvenience was that Alpha is not located in the airport terminal and requires a shuttle ride, but everything else was great.

Reviewed: Jan 28, 2025

特になし

Reviewed: Jan 7, 2025

Very good.

Reviewed: Dec 24, 2024

Alpha were pretty good. Quick service

Reviewed: Dec 16, 2024

The overall experience was quite poor. I booked a 7-seater Kia MPV, but there was no such vehicle available upon arrival. They claimed it was an upgrade to a 7-seater Ford Everest SUV, but the third row was cramped, and the trunk was small, making it impossible to fit the luggage without occupying the second-row seats.

Reviewed: Jan 30, 2025

Picking up the car was very convenient with proper guidance.

Reviewed: Jan 2, 2025

The staff at the drop-off location provided very poor service.

Reviewed: Dec 28, 2024

Very satisfied.

Reviewed: Dec 1, 2024

Pretty good.

Reviewed: Nov 29, 2024

Did not get the expeted car but not complaining about what I got; would have been realy nice if they told what I should expect in advance, at least a definite range

Reviewed: Jan 1, 2025

Good service.

Reviewed: Dec 19, 2024

Overall service was fine, but the staff wouldn't allow customers to make phone calls in the store while loudly chatting themselves. Quite impolite.

Reviewed: Nov 4, 2024

We had an accident at night and were unfamiliar with the area. We called everywhere, but no one helped us resolve the issue.

Reviewed: Oct 21, 2024

Excellent fuel consumption of Toyota hybrid

Reviewed: Sep 25, 2024

Is ACE affiliated with Hertz? I returned a car at Brisbane International and rented another one (due to a different drop-off location) while waiting at the designated spot. ACE sent a car to pick me up. The cars have good value for money; they may not be brand new but still very easy to drive and fuel-efficient. They didn't push for insurance, but I had already bought full coverage. A two-seater car was more than enough for two people.

Reviewed: Mar 12, 2024

Aside from handling the paperwork and informing me of the type of fuel for the car, there were no other services provided. I rented a Corolla but received a Mazda 3 instead. The trunk could only fit two 24-inch suitcases and one 21-inch suitcase. At 9 a.m., there was only one staff member at the store, resulting in extremely low efficiency. Although I booked to pick up the car at 9 a.m., I didn’t get the car in the parking lot until 10 a.m.

Reviewed: Dec 8, 2024

Very good.

Reviewed: Oct 29, 2024

Quite satisfied

Reviewed: Oct 20, 2024

Satisfied

Reviewed: Aug 19, 2024

Overall experience was good.

Reviewed: Aug 12, 2024

Very smooth process

Reviewed: Nov 10, 2024

car was very very old

Reviewed: Jul 4, 2024

Excellent customer service. Comfortable car.

Reviewed: Mar 26, 2024

Long time to pick up. Had to return to change car as passenger seat was very dirty and sweat stained. Drop off was out of hours so no issues.

Reviewed: Mar 10, 2024

Good service attitude, very friendly.

Reviewed: Feb 12, 2024

Very satisfied.

Reviewed: Oct 29, 2024

Car had SA Rego All radio stations were preset to SA stations, and therefore reception was not clear. It took a while to work ot why reception was poor. Cars shold have local stations pre-set

Reviewed: Oct 19, 2024

The rental price is affordable and it's a new car. However, the previous renter had collisions at both the front and rear, and the company did not repair it before renting it out again.

Reviewed: Oct 9, 2024

Very good

Reviewed: Oct 2, 2024

Very courteous

Reviewed: Aug 26, 2024

Very satisfied, the car had excellent power.

Reviewed: Aug 25, 2024

Very satisfied

Reviewed: Jul 18, 2024

Very satisfied

Reviewed: Feb 9, 2024

Hertz is good except for being expensive. Renting an Audi Q5 for 3 days cost 5000. On the spot, I requested an upgrade, and for an additional 30 AUD per day, I upgraded to a Q5. However, the rental company advised that the insurance bought through QEEQ would require upfront payment. To avoid any hassle, I ultimately purchased insurance from Hertz for peace of mind. Additionally, it feels a bit like forced consumption that QEEQ makes you buy basic insurance with every package.

Reviewed: Oct 5, 2023

We were upgraded and the counter staff were very helpful

Reviewed: Oct 26, 2022

Excellent

Reviewed: Aug 15, 2024

It's okay

Reviewed: Jan 23, 2024

Domestic insurance is not recognized abroad, making the claims process difficult. I suggest booking directly through the car rental brand's official website or app.

Reviewed: Jan 21, 2024

There were only two staff members, and I had to wait in line for ages. There was a young woman who gave me a sour face when she heard I had bought insurance elsewhere.

Reviewed: Apr 28, 2023

the pick up process and waiting time is lengthy especially when there are a few people also picking up. I had to give them information I had already completed during the boking process

Reviewed: Nov 8, 2022

The car was very new and in great condition.

Reviewed: Mar 19, 2024

Convenient and efficient

Reviewed: Nov 25, 2023

We got upgraded to a bigger size, which very suit to our family of five. Thanks !!

Reviewed: Nov 16, 2021

The chor we pick up is not in good condition. Grape is on the floor. Left Door is a little bit difficult to open.

Reviewed: May 7, 2019

Excellent Service.

Reviewed: Mar 24, 2019

Excellent service and great quality car.

Reviewed: Mar 16, 2019

Great service

Reviewed: Mar 7, 2019

Staff at pick up were unfriendly and was sniffing and sick. Toll option only available of $18 a day. You can't register the car for tolls 24hoirs before you use a toll so there is an automatic admin free of $35. I won't use them again or hertz. Staff at drop off was unfriendly and told me not to worry about using the check in app

Reviewed: Sep 30, 2021

Overall service is acceptable.

Reviewed: Nov 30, 2019

Good value, easy pick up & drop off

Reviewed: May 24, 2019

Good attitude, no need to queue

Reviewed: Jul 8, 2018

The wait time was quite long

Reviewed: Jul 7, 2018

During my car rental period, I committed a traffic violation. Since the car from Apollo Company is registered under the company’s name, the fine is ten times higher than that for an individual. However, when the rental company received the fine notice, they did not handle it and simply passed it on to me, asking me to pay. After checking the traffic regulations, I found that in this situation, the regulations allow me to transfer the name on the fine to my personal name, reducing the fine to one-tenth of the original amount. The rental company should be well aware of this and should inform the renter immediately upon receiving such fines from the traffic authority, assisting them in transferring the name. But Apollo Company did nothing and gave no reminders. Uninformed customers might end up paying ten times the fine unjustly. Therefore, it can be concluded that Apollo Company is very irresponsible and, to a certain extent, even deceptive. So, be cautious with this company. The service from the car rental platform itself is good, but their experience in dealing with unscrupulous foreign merchants needs improvement.

Reviewed: Jul 20, 2020

No response after feedback. The service was still quite enthusiastic!

Reviewed: Feb 10, 2020

Good

Reviewed: Aug 16, 2019

The rental service from ZuzuCar was very poor, and I probably won't use them again. We booked a full insurance package on the website, but upon arrival to pick up the car, we were informed that we had only paid for the car itself. Additional fees for insurance, extra mileage, pre-purchased gas, and so on needed to be paid separately. Calling ZuzuCar's customer service on-site did not resolve the issue; they simply told us to pay the extra costs ourselves. There was no coordination between ZuzuCar and Apollo. We ended up spending nearly two hours at the pick-up location. In the end, we had to buy additional insurance and cover other costs ourselves, paying over 600 AUD more than originally planned. After returning home, ZuzuCar's customer service continued to ignore us, and there has been no word on compensation so far. However, Apollo's service attitude was quite good.

Reviewed: Sep 4, 2018

Acceptable

Reviewed: Mar 21, 2018

Cut price is a decent rental company for a budget rental

Reviewed: Mar 22, 2020

Everything went smoothly. Great value.

Reviewed: Jan 23, 2020

Everything was good except they were slow to pick us up.

Reviewed: Dec 14, 2019

It did take a bit of time to get the car in terms of the processes.

Reviewed: Dec 11, 2019

Vehicle was upgraded

Reviewed: Nov 7, 2019

Upon arrival at the rental office, a staff member tried to sell me a full insurance package for over 570 dollars, which I declined. Then the staff said that apart from the 3400 dollars pre-authorization deposit, I also had to pay a 268-dollar bank fee. They said this fee is charged by the bank for processing the 3400-dollar pre-authorization. They also mentioned that if I didn't buy full insurance and the vehicle had any issues, they would deduct from the 3400 dollars pre-authorization for each issue, and each deduction would come with an extra 268-dollar fee. Hearing this, I called QEEQ customer service immediately. In the first three hours, the first and second customer support agents said that the 268-dollar fee couldn't be waived, and I had to pay it upfront and discuss a resolution after returning the vehicle. The third customer support agent said that I should pay it upfront, and QEEQ would reimburse me after returning the vehicle. By the fourth call, I insisted that such fees were not in the contract and that it was a breach of agreement, so I would not be renting the vehicle. An hour later, they replied, saying the 268-dollar fee would not be charged, and I could return to collect the vehicle by paying the deposit. But who could trust a company that clearly scams tourists? From 8 AM to 3 PM, I was constantly communicating, and even though the 268-dollar fee was waived, I dared not trust such a shady company. If they didn’t succeed in scamming me with insurance and hidden fees, they would find another way to deduct the whole 3400 dollars deposit after I returned the vehicle. So, I told QEEQ customer service that I couldn't rent the car under such conditions. I decided not to rent it because if I returned the vehicle and they deducted my 3400 dollars deposit, it wouldn’t be feasible for me to book another flight to Australia just to sue them. The end result is that I didn’t rent the car, and of course, the 700+ dollars rental fee I already paid was non-refundable. The fact that they tried to sell me a 570-dollar insurance on a 700+ dollars rental and used a ridiculous 268-dollar fee per transaction trick is absurd. Apollo Rental Company is blatantly predatory, and the whole company thrives on this practice, not just individual employees. Losing 700 dollars is better than losing all 3400.

Reviewed: Mar 19, 2020

When I arrived, a staff member tried to push a $570 full insurance plan, which I declined. Then, they said that apart from a $3400 deposit, there would be an additional $268 bank fee, allegedly a fee imposed by the bank for handling the deposit. They mentioned that if any problems arise with the rental car and I haven't purchased full insurance, the repair costs would be deducted from the deposit, and each deduction would incur an additional $268 fee. After hearing this, I immediately called QEEQ customer service. The first two times I called, they insisted that the fee couldn't be waived and that I should pay it upfront and seek reimbursement after returning the car. The third time, they said QEEQ would reimburse me after I return the car. By the fourth call, I pointed out that this charge wasn't in the contract and refused to rent the car. An hour later, they said the fee would be waived and that I could return to pay the deposit and take the car. But would I trust such a blatantly dishonest company? From 8 AM to 3 PM, I argued this issue. The $268 fee might have been waived, but now I'd be worried that they'd find more ways to scam me out of the $3400 deposit. Imagining that, I decided not to rent from them. So, I told QEEQ customer service that I wouldn't rent from them due to these reasons. Of course, they didn't refund the over $700 I already paid. Charging me $570 for insurance and adding absurd $268 per-transaction fees on a $700 rental for 21 days? Clearly a scam. In conclusion: Apollo RV company is a scam from top to bottom. $700 lost is better than losing $3400. Avoid them at all costs.

Reviewed: Mar 19, 2020

They provided us with a car labeled Apollo, but the overall service was very attentive. The introduction was detailed. Very good.

Reviewed: Feb 13, 2020

Quick pick up, great service and excellent value!

Reviewed: Jan 15, 2020

Booked a large suv but got a outlander which was not as big as planned as they had run out of large. After getting round the luggage difficulties we found this a great car and very economical. Tripz were excellent and a third of the price quoted by hertz.

Reviewed: Jan 12, 2020

Great service at a very reasonable price!

Reviewed: Jan 12, 2020

Excellent experience and at a super price - I highly recommend Tripz.

Reviewed: Jan 2, 2020

Very friendly and efficient staff

Reviewed: Dec 31, 2019

I was late to collect my car but rang ahead to let them know I was a bit lost. There was a slight mishap with my allocated car so the one I given was definitely way better. The only thing which I found frustrating was the person who I was dealing with could not explain about the road tolling charges other than there was an administrative charge on top. I would be charged after they had recieved the cars tolls but he was not sure if it was $5 per transaction.

Reviewed: Oct 14, 2019

They operate from a van on the side of the road. The staff were very nice but it is a very dodgy operation. The car was a very old commodore in poor condition with about 190k kms on it. The rental car was parked on the street. I don’t think they actually have an office they just have cars parked on the side of the road that they rent out. Would not use again.

Reviewed: Oct 6, 2019

Absolutely brilliant , couldn't fault them at all. Highly recommend them. Even got a free upgrade to a larger car

Reviewed: Sep 11, 2019

Car was fine. Pick up and drop off were different locations. Bus not marked so hard to find. Drop off was to a random, empty, very dark lot where we sat for 15 minutes before finally getting through to someone then waited another 10-15 minutes to be collected. Wouldn't use again despite the decent price.

Reviewed: Sep 9, 2019

The vehicle old done over 120000km. The vehicle had terrible vibration from rear wheel. Could contact them on drop off. Would never book again with them. Cheap and cheerfull. Car was not new and nothing like that on the photo. Terrible.

Reviewed: Sep 4, 2019

I was not given the car I booked.... I was given a CCAR instead of a JCAR and it broke down on the 2nd day leaving me stranded on my holiday. No one from your company has responsed to my concerns. I

Reviewed: Jul 15, 2019

The car was excellent and i love the overall experience!

Reviewed: Aug 7, 2019

Great

Reviewed: Jul 18, 2019

The car was dirty inside( I know that was busy season but I think they can spend 10 mine leaning that and the car a lot of damages around. we reported this when we received it.

Reviewed: Jul 9, 2019

Having to use my own toll account without clearly pointing this out during the booking process. Having not been told the free shuttle is not available after 4:30pm is also disappointing. These things make using this service again uninviting and a last resort.

Reviewed: Apr 14, 2019

The car was a Nissan Pulsar, good value for what the car offer. Just the speakers wasn't very well, some wheezing when the music was on, even not loud.

Reviewed: Apr 11, 2019

NU Car Rental operates by Andy's rental car which is a good company. To pick pick up the car it was easy and everything went smoothly. The car already had some scratches but it doesn't interfere at its performance.

Reviewed: Apr 24, 2019

To be honest, this was a disappointing car rental experience. 1) The order stated it was from Apollo Rent a Car, but there was no Apollo counter at the airport. When I called the number on the order, Hertz answered. 2) When picking up the car, Hertz said they couldn't see any insurance payment in their system, even though we had paid for it when booking from our home country. Hertz insisted we buy insurance on the spot or they wouldn't release the car. Therefore, the total cost for four days was RMB1870 plus an additional AUD184 for insurance on-site. 3) The free GPS they sent us was almost useless in Australia, constantly crashing and failing to navigate. We had to resort to using our phone's roaming for directions. I have lodged a complaint and the issue is still being processed with no satisfactory response yet.

Reviewed: Aug 31, 2015