23 Car Rental Brands at Brisbane Airport (BNE)

Very satisfied.

Reviewed: Oct 13, 2025

There was no queue ahead, and the car was ready and parked right in front of the store when I arrived. I was given a nearly new Nissan X-Trail Hybrid, which had only been driven 700 kilometers and was in perfect condition without any scratches. Except for the slightly complicated cruise control settings, the car was very easy to drive.

Reviewed: Aug 28, 2025

The staff were very nice, easy to communicate with, and friendly.

Reviewed: Aug 26, 2025

Very satisfied.

Reviewed: Jul 28, 2025

Very friendly and efficient.

Reviewed: Jul 4, 2025

Very good, I will choose them again next time.

Reviewed: Oct 12, 2025

The service was quite fast.

Reviewed: Oct 11, 2025

This rental company is excellent, easy to locate, with great service. The return process is quick; the car is inspected and the deposit refunded immediately. Their operating hours are long, from 6:00 AM to 9:00 PM, which is approximately 3 hours longer than other nearby rental companies. The shuttle bus service is very prompt, almost no waiting required.

Reviewed: Sep 12, 2025

Good experience with car rental and return. Passing through Brisbane Airport to downtown incurred an automatic toll of AUD$7.5 including tax, which was automatically charged to the rental credit card.

Reviewed: Aug 23, 2025

Satisfactory

Reviewed: Mar 30, 2025

Overall pretty good, met a very helpful young lady.

Reviewed: Oct 11, 2025

Good value for money; the vehicles and team are actually from Hertz.

Reviewed: Sep 28, 2025

Very satisfied.

Reviewed: Sep 5, 2025

The service was great, no pressure to buy insurance, and the information was explained very clearly.

Reviewed: Aug 26, 2025

Very good, the vehicle was in excellent condition.

Reviewed: Aug 17, 2025

The service attitude was excellent, and the vehicle was very new. I landed at 7 PM, and the staff was very patient, giving me a Mazda 3 with 10,000 kilometers on it. The car had high specifications, was very smooth to drive, and had unlimited mileage. Overall, it was a great experience, and the location wasn't far.

Reviewed: Oct 4, 2025

Counter staff were helpful and the pickup/drop off were both very easy.

Reviewed: Sep 27, 2025

Smooth communication, the vehicle was upgraded to an SUV.

Reviewed: Aug 6, 2025

No queue, pick up and go, located right at the parking lot under the international airport.

Reviewed: Feb 11, 2025

Excellent

Reviewed: Oct 11, 2024

The staff were friendly and explained everything clearly.

Reviewed: Oct 2, 2025

Satisfied

Reviewed: Aug 13, 2025

Renting a car was simple and picking up the car was very convenient.

Reviewed: Jul 19, 2025

Convenient and efficient, quite good.

Reviewed: Jul 18, 2025

Very satisfied

Reviewed: Jul 14, 2025

Yes

Reviewed: Oct 1, 2025

I booked a Corolla sedan but was given a hatchback instead, which I'm not satisfied with. Everything else was fine.

Reviewed: Sep 30, 2025

There were two staff members at the pickup location, but one lady processed everything very slowly. I arrived at Brisbane Domestic Airport at 8 AM and had a 9 AM car pickup reservation. However, the wait time (waiting for the two customers ahead of me) and my own processing took a total of 50 minutes. I didn't get the car until 9:50 AM. Aside from the slow pickup process and the difficulty in finding the drop-off lane, everything else was great. There's no upselling, the car was in good condition, and the staff was diligent and responsible.

Reviewed: Aug 14, 2025

Excellent service, the staff were very polite.

Reviewed: Mar 3, 2025

Reviewed: Feb 6, 2025

Based on my experience this time, I chose Alamo primarily because of its high rating of 9.8. My actual experience matched the rating. Another reason is that both pickup and drop-off are located within the walkable area of the airport, which is very convenient. During pickup, although there was no one at the counter initially, a staff member arrived within about 5 minutes after a phone call to complete the process. There were no insurance upsell attempts, and they informed me that if any issues arise, I would need to claim with my domestic insurance company. There was no additional payment for upgraded services. The pickup spot is located in the parking lot just below the arrival level at Brisbane Airport, which is extremely convenient—just a few steps away. For drop-off, it was also inside Sydney Airport, but it's important to pay attention and not miss the correct turn. The car I got was quite new, with a mileage of 16,000 km. Although it was a small car, it came with auxiliary features like cruise control. The power was sufficient and perfectly adequate as long as you avoid gravel roads.

Reviewed: Sep 25, 2025

Very good

Reviewed: Aug 18, 2025

Satisfied

Reviewed: Apr 23, 2025

Very satisfied.

Reviewed: Mar 31, 2025

Great service with staff at Alamo, very easy to communicate when collecting & dropping vechile. Highly recommend this service and will be a returning customer.

Reviewed: Jul 4, 2024

The service is acceptable.

Reviewed: Sep 4, 2025

Reviewed: Aug 16, 2025

Overall service was satisfactory, but the customer service hotline is always automated. I sent an email requesting to add a second driver, but never received a reply.

Reviewed: Aug 11, 2025

great value for money

Reviewed: Jul 3, 2025

Super fast and great service, no upselling.

Reviewed: May 6, 2025

Good

Reviewed: Sep 1, 2025

Very satisfied, the car had excellent power.

Reviewed: Aug 25, 2024

Very satisfied

Reviewed: Jul 18, 2024

Very satisfied

Reviewed: Feb 9, 2024

Hertz is good except for being expensive. Renting an Audi Q5 for 3 days cost 5000. On the spot, I requested an upgrade, and for an additional 30 AUD per day, I upgraded to a Q5. However, the rental company advised that the insurance bought through QEEQ would require upfront payment. To avoid any hassle, I ultimately purchased insurance from Hertz for peace of mind. Additionally, it feels a bit like forced consumption that QEEQ makes you buy basic insurance with every package.

Reviewed: Oct 5, 2023

The car rental company provides efficient service, takes responsibility for their work, clearly informs about charges, and refunds the deposit promptly.

Reviewed: Aug 29, 2025

Picking up the car was not very smooth, but everything else was fine. The car model was a bit old. My language skills are not great, but I was able to communicate with the staff. The first car they provided had a fault, and after some discussion, they replaced it. However, the replacement process took quite a long time. Although we scheduled to pick up the car at 11 AM, we didn't get it until almost 1 PM.

Reviewed: Jul 27, 2025

The entire rental and return process was simple and convenient.

Reviewed: Jul 9, 2025

The process of picking up and returning the car is simple and efficient.

Reviewed: Jun 2, 2025

Very satisfied

Reviewed: Feb 3, 2025

Very satisfied, highly efficient.

Reviewed: Aug 15, 2025

Overall satisfied, but not happy that the fuel level was only about 90% when I picked up the car.

Reviewed: Mar 16, 2025

Very satisfied.

Reviewed: Feb 24, 2025

Very satisfied, highly recommended.

Reviewed: Jan 30, 2025

all good

Reviewed: Oct 22, 2024

Although the rental company is quite small, their service attitude is excellent. The car was very new, the pre-authorization hold was lower than other companies, and the hold was released immediately upon return, with the amount credited back the next day. Truly impressive.

Reviewed: Jul 21, 2025

Very satisfied.

Reviewed: Jun 15, 2025

Excellent

Reviewed: Jun 27, 2025

Satisfied

Reviewed: Jun 8, 2025

Reviewed: Jan 30, 2025

Picking up the car was very convenient with proper guidance.

Reviewed: Jan 2, 2025

Reviewed: Dec 28, 2024

Satisfied

Reviewed: Jun 5, 2025

Excellent service.

Reviewed: Feb 7, 2025

Very good.

Reviewed: Feb 5, 2025

The car was far below our expectations!! … and several issues during our rental significantly impacted our trip. Key concerns have listed above.

Reviewed: Dec 8, 2024

Great and meet expectation

Reviewed: Oct 18, 2024

Did not get the expeted car but not complaining about what I got; would have been realy nice if they told what I should expect in advance, at least a definite range

Reviewed: Jan 1, 2025

Good service.

Reviewed: Dec 19, 2024

Overall service was fine, but the staff wouldn't allow customers to make phone calls in the store while loudly chatting themselves. Quite impolite.

Reviewed: Nov 4, 2024

Reviewed: Oct 21, 2024

Is ACE affiliated with Hertz? I returned a car at Brisbane International and rented another one (due to a different drop-off location) while waiting at the designated spot. ACE sent a car to pick me up. The cars have good value for money; they may not be brand new but still very easy to drive and fuel-efficient. They didn't push for insurance, but I had already bought full coverage. A two-seater car was more than enough for two people.

Reviewed: Mar 12, 2024

Car met my expectations and it was a nice drive for the road trip. Thankfully there weren't any issues with the car throughout my 6 days of driving it, and it was reliable in my experience.

Reviewed: Feb 29, 2024

Very smooth process

Reviewed: Nov 10, 2024

car was very very old

Reviewed: Jul 4, 2024

Excellent customer service. Comfortable car.

Reviewed: Mar 26, 2024

Long time to pick up. Had to return to change car as passenger seat was very dirty and sweat stained. Drop off was out of hours so no issues.

Reviewed: Mar 10, 2024

Good service attitude, very friendly.

Reviewed: Feb 12, 2024

Very satisfied.

Reviewed: Oct 29, 2024

Car had SA Rego All radio stations were preset to SA stations, and therefore reception was not clear. It took a while to work ot why reception was poor. Cars shold have local stations pre-set

Reviewed: Oct 19, 2024

Reviewed: Oct 9, 2024

Very good

Reviewed: Oct 2, 2024

Very courteous

Reviewed: Aug 26, 2024

Excellent

Reviewed: Aug 15, 2024

It's okay

Reviewed: Jan 23, 2024

Domestic insurance is not recognized abroad, making the claims process difficult. I suggest booking directly through the car rental brand's official website or app.

Reviewed: Jan 21, 2024

Reviewed: Apr 28, 2023

the pick up process and waiting time is lengthy especially when there are a few people also picking up. I had to give them information I had already completed during the boking process

Reviewed: Nov 8, 2022

The car was very new and in great condition.

Reviewed: Mar 19, 2024

Convenient and efficient

Reviewed: Nov 25, 2023

We got upgraded to a bigger size, which very suit to our family of five. Thanks !!

Reviewed: Nov 16, 2021

The chor we pick up is not in good condition. Grape is on the floor. Left Door is a little bit difficult to open.

Reviewed: May 7, 2019

Excellent Service.

Reviewed: Mar 24, 2019

Excellent service and great quality car.

Reviewed: Mar 16, 2019

Great service

Reviewed: Mar 7, 2019

Staff at pick up were unfriendly and was sniffing and sick. Toll option only available of $18 a day. You can't register the car for tolls 24hoirs before you use a toll so there is an automatic admin free of $35. I won't use them again or hertz. Staff at drop off was unfriendly and told me not to worry about using the check in app

Reviewed: Sep 30, 2021

Overall service is acceptable.

Reviewed: Nov 30, 2019

Good value, easy pick up & drop off

Reviewed: May 24, 2019

Good attitude, no need to queue

Reviewed: Jul 8, 2018

Reviewed: Jul 7, 2018

Reviewed: Jul 20, 2020

No response after feedback. The service was still quite enthusiastic!

Reviewed: Feb 10, 2020

Good

Reviewed: Aug 16, 2019

Reviewed: Sep 4, 2018

Acceptable

Reviewed: Mar 21, 2018

Cut price is a decent rental company for a budget rental

Reviewed: Mar 22, 2020

Everything went smoothly. Great value.

Reviewed: Jan 23, 2020

Everything was good except they were slow to pick us up.

Reviewed: Dec 14, 2019

It did take a bit of time to get the car in terms of the processes.

Reviewed: Dec 11, 2019

Vehicle was upgraded

Reviewed: Nov 7, 2019

Reviewed: Mar 19, 2020

Reviewed: Mar 19, 2020

They provided us with a car labeled Apollo, but the overall service was very attentive. The introduction was detailed. Very good.

Reviewed: Feb 13, 2020

Quick pick up, great service and excellent value!

Reviewed: Jan 15, 2020

Booked a large suv but got a outlander which was not as big as planned as they had run out of large. After getting round the luggage difficulties we found this a great car and very economical. Tripz were excellent and a third of the price quoted by hertz.

Reviewed: Jan 12, 2020

Great service at a very reasonable price!

Reviewed: Jan 12, 2020

Excellent experience and at a super price - I highly recommend Tripz.

Reviewed: Jan 2, 2020

Very friendly and efficient staff

Reviewed: Dec 31, 2019

I was late to collect my car but rang ahead to let them know I was a bit lost. There was a slight mishap with my allocated car so the one I given was definitely way better. The only thing which I found frustrating was the person who I was dealing with could not explain about the road tolling charges other than there was an administrative charge on top. I would be charged after they had recieved the cars tolls but he was not sure if it was $5 per transaction.

Reviewed: Oct 14, 2019

They operate from a van on the side of the road. The staff were very nice but it is a very dodgy operation. The car was a very old commodore in poor condition with about 190k kms on it. The rental car was parked on the street. I don’t think they actually have an office they just have cars parked on the side of the road that they rent out. Would not use again.

Reviewed: Oct 6, 2019

Absolutely brilliant , couldn't fault them at all. Highly recommend them. Even got a free upgrade to a larger car

Reviewed: Sep 11, 2019

Car was fine. Pick up and drop off were different locations. Bus not marked so hard to find. Drop off was to a random, empty, very dark lot where we sat for 15 minutes before finally getting through to someone then waited another 10-15 minutes to be collected. Wouldn't use again despite the decent price.

Reviewed: Sep 9, 2019

The vehicle old done over 120000km. The vehicle had terrible vibration from rear wheel. Could contact them on drop off. Would never book again with them. Cheap and cheerfull. Car was not new and nothing like that on the photo. Terrible.

Reviewed: Sep 4, 2019

I was not given the car I booked.... I was given a CCAR instead of a JCAR and it broke down on the 2nd day leaving me stranded on my holiday. No one from your company has responsed to my concerns. I

Reviewed: Jul 15, 2019

The car was excellent and i love the overall experience!

Reviewed: Aug 7, 2019

Great

Reviewed: Jul 18, 2019

The car was dirty inside( I know that was busy season but I think they can spend 10 mine leaning that and the car a lot of damages around. we reported this when we received it.

Reviewed: Jul 9, 2019

Having to use my own toll account without clearly pointing this out during the booking process. Having not been told the free shuttle is not available after 4:30pm is also disappointing. These things make using this service again uninviting and a last resort.

Reviewed: Apr 14, 2019

The car was a Nissan Pulsar, good value for what the car offer. Just the speakers wasn't very well, some wheezing when the music was on, even not loud.

Reviewed: Apr 11, 2019

NU Car Rental operates by Andy's rental car which is a good company. To pick pick up the car it was easy and everything went smoothly. The car already had some scratches but it doesn't interfere at its performance.

Reviewed: Apr 24, 2019

Reviewed: Aug 31, 2015