6 Car Rental Brands at Avalon Airport (AVV)

Excellent service.

Reviewed: Apr 6, 2025

Despite my flight arriving after 10 PM, which was after store hours, there was still staff waiting for me to pick up the car! Thank you so much!

Reviewed: Mar 5, 2019

The staff were very nice during both the rental and return process. They explained everything in detail and the process was smooth.

Reviewed: Feb 21, 2019

No staff at the counter, waited a long time for both pickup and drop-off

Reviewed: Apr 10, 2018

On February 22nd, I accidentally left my camera in the car when leaving Melbourne Airport. I contacted the rental company through Zuzuche and they reported that they were unable to reach the rental company. Despite multiple suggestions to try other contact methods, Zuzuche's customer service was rigid and handled the situation poorly, causing us to miss the best time to recover the camera. After five days, on February 27th, they informed us that the rental company staff were on vacation, hence the delayed response, and they claimed they found nothing. I am very dissatisfied with this; Zuzuche is unreliable in critical situations.

Reviewed: Feb 27, 2018

Arrived early, staff explained early pickup and return, smoothly collected the car

Reviewed: Nov 6, 2019

Overall service is satisfactory.

Reviewed: May 26, 2019

Good

Reviewed: Jul 24, 2018

Pretty good.

Reviewed: Sep 24, 2017

The pickup and return processes were very fast.

Reviewed: Jun 15, 2017

Very good

Reviewed: Jun 19, 2019

Pick-up and drop-off are relatively easy, but an extra AUD 276 was charged during the rental, which I don't understand as it exceeded the booking cost by EUR 50 without any expense statement.

Reviewed: Feb 10, 2019

Due to the language barrier, communication wasn't very smooth. We arrived more than half an hour early to pick up the car. During the pre-authorization, an extra day's rental fee was directly pre-authorized (originally 100 AUD, actually 182.07 AUD). We only realized this after the payment was processed. Upon inquiry, they said that 82.07 AUD is an extra day's rental fee, which would be refunded if we return the car within the allowed time (even if it's half an hour earlier). If we exceed the time, the fee would be deducted. It would have been more acceptable if we had been informed before the payment.

Reviewed: Oct 15, 2018

Waited for a long time at the site

Reviewed: May 2, 2018

Quick car pickup

Reviewed: Oct 28, 2018

Paid a $100 deposit when picking up the car, but haven't gotten it back yet

Reviewed: Feb 28, 2019

Service attitude is okay.

Reviewed: Feb 20, 2019

So convenient.

Reviewed: Jan 29, 2019

Melbourne Avalon Airport is not crowded and the queues are short.

Reviewed: Oct 18, 2018

Booked a seven-seater, but got an eight-seater, almost like a minibus. Tried several times to change the car, but it was not possible! Will never rent from them again!

Reviewed: Feb 7, 2018

Easy to find right after exiting the airport

Reviewed: Jan 25, 2020

Arrived early and there were not many people in line. Finished the procedures quickly and got the car immediately.

Reviewed: Oct 9, 2019