19 Car Rental Brands at Coolangatta Airport (OOL)

Very good

Reviewed: May 2, 2025

The process was very smooth. They provided a hybrid Camry with over 10,000 kilometers, and the car was in excellent condition.

Reviewed: Feb 14, 2025

The car I rented broke down shortly after I started driving it. I rented the car at noon at Gold Coast Airport, and less than an hour later, a spare tire fell out from the bottom of the car. QEEQ helped contact the car rental company for roadside assistance, but after waiting for 3 hours, no help arrived. The next morning, we found a car rental outlet in the city, but it took over an hour to replace the vehicle. This completely disrupted our travel plans, wasting an entire day. This car must have had issues when handed over, but they were not detected during inspection.

Reviewed: Oct 8, 2024

Unexpected charges with no proactive invoice provision. Costs are unclear, the service is poor, and even after multiple follow-ups for charge explanations and the invoice, there have been long delays with no resolution!

Reviewed: Sep 13, 2024

Convenient, straightforward, and detailed.

Reviewed: May 24, 2024

It’s very convenient to pick up directly at the airport.

Reviewed: Apr 27, 2025

Very satisfied

Reviewed: Feb 22, 2025

I chose this company because their full insurance was cheaper, only A$25, while other major rental companies charged A$50. This is a New Zealand-based rental company with excellent service and very friendly staff. However, I got a Mitsubishi ASX with 130,000 km on it. It performed decently at low speeds, but once it reached over 100 km/h, the car would start to shake. The vehicle's condition was a bit poor.

Reviewed: Sep 27, 2024

Great service. Recommended

Reviewed: Jul 26, 2024

Staff went above and beyond! Excellent customer service

Reviewed: Aug 2, 2023

Very satisfied, easy pick-up, staff are very nice.

Reviewed: Apr 13, 2025

Really amazing! They offered free addition of a second driver. Also, there was a small scratch with paint peeled off on the car, and we truthfully reported it during return. After checking, they thought it was too minor and waived it directly.

Reviewed: Feb 5, 2025

DON'T USE GOOGLE MAPS LINK FROM SMS. IT DIDN'T WORK. GAVE ME THE WRONG DIRECTIONS. USE INFORMATION LINK SMS ONLY. CUSTOMER SERVICE DID NOTHING WHEN I TOLD THEM.

Reviewed: Dec 24, 2024

Very satisfied.

Reviewed: Aug 14, 2024

Very new car with very low mileage. Very comfortable drive with free additional driver and no young driver (22) fee.

Reviewed: Jul 26, 2023

The service was excellent!

Reviewed: Apr 3, 2025

The service was great, and the location inside the airport was easy to find.

Reviewed: Feb 25, 2025

Highly satisfied

Reviewed: Feb 7, 2025

The process was handled very quickly.

Reviewed: Oct 7, 2024

The car was in great condition, very efficient, extremely satisfied!

Reviewed: May 14, 2021

Satisfied and efficient.

Reviewed: Mar 24, 2025

The service was fairly standard, but the actual rental company is a small business with limited operating hours. Picking up or dropping off the car outside of their regular hours is very inconvenient and requires going to their partner third-party company, which incurs an extra fee of 45 AUD. Overall, the experience was not great. The car provided was a Kia Cerato, and while the vehicle itself was in good condition and nearly new, issues like false alarms during driving and poor compatibility of the CarPlay system significantly affected the experience.

Reviewed: Feb 12, 2025

Satisfied.

Reviewed: Feb 11, 2025

The store staff were friendly and polite. They provided clear and patient explanations with no upselling throughout.

Reviewed: Nov 1, 2024

The service was considerate; my afternoon flight was delayed, and they held the booking for me until the next morning.

Reviewed: Oct 24, 2024

Didn't get to use the car

Reviewed: Mar 5, 2025

Quick pickup and efficient service.

Reviewed: Feb 7, 2025

The service is fine.

Reviewed: Jan 26, 2025

Customer service is very efficient.

Reviewed: Jul 3, 2024

Pickup was easy, but drop-off was hard to find because of unclear instructions for returning the car to a different location.

Reviewed: Mar 12, 2024

Good

Reviewed: Mar 1, 2025

Very satisfied.

Reviewed: Feb 5, 2025

Overall, it was very convenient. After arriving at the airport, just go to the coaches parking area on the far left and give them a call. The purple car is also very easy to spot. They only briefly ask about insurance and do not push it persistently. The pre-authorization was canceled quickly after returning the car.

Reviewed: Dec 24, 2024

Very satisfied. As soon as I arrived at the airport, I saw the shuttle car that took me to the rental company. They gave me a Great Wall car, which I think might have been an upgrade.

Reviewed: Aug 5, 2024

Overall satisfied

Reviewed: Mar 7, 2024

The drop off location was not open as their hours described which caused a massive headache and almost missing a flight

Reviewed: Mar 1, 2025

1. The return process took a long time as there were very few local staff. They claimed there was damage to the front of the car during return, but after reviewing the photos, it was confirmed that the scratch was already there at pickup. 2. After returning, I received two credit card charge statements and am currently contacting the platform to clarify the reason.

Reviewed: Feb 11, 2025

Satisfied

Reviewed: Aug 27, 2024

The car drove great. It was a good size and the hybrid had plenty of power. It was clean and tidy. The pick up place was very friendly. The girl that served us went above and beyond, trying to set up my phone to the car screen so we could see google maps easier.

Reviewed: Aug 25, 2024

Excellent service, highly efficient, all cars are very new, no forced or hidden charges, and the staff are very friendly.

Reviewed: Aug 13, 2024

Excellent service.

Reviewed: Feb 14, 2025

The service attitude was excellent.

Reviewed: Feb 10, 2025

Good service! Pickup and drop-off are both convenient!

Reviewed: Feb 3, 2025

Excellent

Reviewed: Feb 2, 2025

Very satisfied

Reviewed: Jan 2, 2025

Everything went smoothly and the service was convenient.

Reviewed: Feb 10, 2025

Terrible service attitude

Reviewed: Jan 31, 2025

Great experience. Pick-up and drop-off were incredibly fast.

Reviewed: Mar 10, 2024

The return address was not the place I had chosen, which made me go out of my way and wasted time.

Reviewed: Sep 29, 2023

Fast Transaction.

Reviewed: Sep 29, 2022

Excellent!

Reviewed: Feb 9, 2025

Very good

Reviewed: Feb 2, 2025

The staff were very friendly and had warm smiles. The pick-up and drop-off process was simple. The car was very new and fuel-efficient.

Reviewed: Dec 23, 2024

The car exceeded my expectations.

Reviewed: Dec 16, 2023

Free upgrade “excellent”, & excellent car. Good service

Reviewed: Feb 7, 2023

The pickup staff were enthusiastic and provided excellent service.

Reviewed: Jan 2, 2025

Airport shuttle service was smooth overall.

Reviewed: Aug 4, 2024

Overall, the service is pretty good.

Reviewed: May 20, 2024

Such a weird collection/drop off service in a random place. Felt v odd - due to location being a vacant lot - but the price was not low enough to reflect this…

Reviewed: Dec 29, 2024

What a company! Great rates and both staff members we felt with were super efficient in collection amd return from the yard to airport and visa versa. Thank you Yesaway!

Reviewed: May 28, 2024

Car was everything it was supposed to be, no problem. And it was very well priced. No trouble finding the shuttle to the rental location. A bit of a crowd at the pick-up desk meant queuing for a while. But I was the only customer in the place for a quick easy return. But beware additional charges- needed to extend a 4 day booking by 3 hrs, which cost more than a prebooked day !

Reviewed: Jul 6, 2024

Very satisfied

Reviewed: Mar 5, 2024

The car was too light, everything else was fine.

Reviewed: Feb 20, 2024

Overall pretty good, the only issue was they reminded me about insurance a few times.

Reviewed: Feb 16, 2024

The shuttle service was fast and efficient. Just remember to go to the far end of the terminal where the coaches are. The car was great and cheaper than the airport rentals. I would use again for my own holiday rentals as you do need an extra 15 minutes for the shuttle.

Reviewed: Sep 18, 2023

Pretty good, quite convenient.

Reviewed: May 24, 2024

It's mainly about the communication for picking up and returning the car, nothing particularly impressive, just normal.

Reviewed: Feb 14, 2024

We waited in line for over an hour and a half didn’t even get an apology For the long wait he was quite rude hand me the keys said there is one mark on the car .... well another 15min walking around checking the car so I took pictures of the car email back straight away I will never recommend any of friends to go with Europcar

Reviewed: May 26, 2019

Car was comfortable, clean and spacious. Staff on pick up and drop off were kind and very helpful.

Reviewed: Dec 5, 2023

The car provided was smaller and older than the one booked.

Reviewed: Nov 28, 2023

Very satisfied

Reviewed: Oct 6, 2023

The booking was really good. A larger car will be better but it was still a good car for a medium SUV. It will be appreciated to confirm to the guest the car seat instead of saying that budget can’t confirm the availability. Thanks

Reviewed: Mar 23, 2020

Picking up and returning the car is very convenient, right at the airport. Fifteen minutes is enough.

Reviewed: Feb 1, 2020

expensive

Reviewed: Jan 7, 2020

Counter staff were helpful

Reviewed: May 10, 2022

Very Clean and economic car. Strong recommended

Reviewed: Feb 28, 2022

outlander is a very small 7 seater

Reviewed: Feb 5, 2020

It was okay, but the fuel policy was strange. The tank was at 3/4 when picked up and needed to be returned at 3/4. How can anyone control that? I returned it full.

Reviewed: Feb 4, 2020

Good value car ideal for our needs

Reviewed: Oct 30, 2019

Terribly old car, 225000 km on odometer, no central locking, manual windows. Truly a piece of junk. Never again will I use cut price car rental!

Reviewed: Sep 23, 2019

excellent overall service, staff, quality of car dan driving exp

Reviewed: Aug 23, 2019

The car was dirty, and it was difficult to drive.

Reviewed: Feb 4, 2020

Counter service was quick and very helpful.

Reviewed: Dec 2, 2019

Counter staff wasn't that friendly and seemed not so happy that we purchased the add-on comprehensive insurance via EasyRentCars platform instead of directly through Avis. Car didn't meet our expectations as we booked an Intermediate Corrolla but were given a Compact Hatchback Corrolla instead. Only noticed this once we reached the pickup bay area and were too lazy to walk back, dragging luggage & our small children, to Avis counter inside the Terminal to get the car changed.

Reviewed: Sep 10, 2019

They handed over the car without checking it and didn't inspect it upon return either. Later claimed there were issues with the glass and tires, then charged over 400 USD without negotiation. Unbelievable.

Reviewed: Aug 31, 2019

Very convenient, easy to find the location, quick procedures.

Reviewed: Aug 29, 2019

Would never deal with NU cars again! The booking said the car rental was from Coolangatta airport and i had to call their office to find out where they were. They than said they were in tweed heads and proceeded to take 30 minutes to pick us up when they said they were 8 minutes away. Then we got to their offices finally and the manager there was extremely rude, changed our drop off time to an hour earlier, told us to drop it off at an offsite location and when we did he charged us an extra $70 when we dropped it off on time. The manager at the drop off location tried calling their offices and mobiles and they did not answer. Absolutely a horrible experience overall. He even was barking orders at his worker infront us and told us other patrons have been “fucking pigs” in how they left the state of his cars. Did not feel comfortable with the entire experience and the only benefit of dropping it off at the other location was that we didn’t need to see him again.

Reviewed: Nov 25, 2019

I am very satisfied with atlas with last 2 booking with them . Would not consider anyone else

Reviewed: Nov 5, 2019

Staff was very helpful and pleasant to interact with, appreciate everything. I needed to call the general landline to get instruction for pick up and drop off and was helped very quickly. It's great that a text message was able to be sent regardless of the country my number/sim was linked to. Very happy with my experience!

Reviewed: Oct 18, 2019

People were lovely, the whole process was very easy!

Reviewed: Sep 17, 2019

安いので仕方ないのは重々承知してますが。。 空港へ迎えに来てくれるシャトルバス。 20分で到着と言われましたが１時間は待たされました。余裕のあり旅だったから良かったけど、 キチキチの旅だったら、ブチ切れてましたね。 しかし、レンタカーのスタッフは悪びれるわけでもなく超ハイテンションで親切(笑) 日本人がギスギスしすぎなんですね。 反省です。 でも急いでる時は使わないかな。 返すときもなかなかシャトルバスが来なくて 飛行機に乗り遅れそうになりました。

Reviewed: Aug 13, 2019

Car is dirty and old. The staff took long time to process every single customers.

Reviewed: Jul 12, 2019

Enterprise was awesome. Except the staff at pickup was like a Robot. Felt he didnt want to serve us. At least thats how we felt

Reviewed: Sep 26, 2019

Like: Fine
Dislike: Fine

Reviewed: Aug 17, 2018

Overall very happy with Aerodrive, pick-up and drop-off is fast without any hassles.

Reviewed: Aug 29, 2019

Great service.. brand new car

Reviewed: Aug 21, 2019

受付の男性が強面で、店舗も倉庫のような所だったので、若干不安でしたが、料金は安くても車は新しくて綺麗でした。質問に対する答えもきちんとしてくれました。 またゴールドコーストに行く際には、利用したいと思います。

Reviewed: Aug 14, 2019

I was upgraded because the car I booked had a flat tyre.

Reviewed: Aug 5, 2019

安くて案内が分かりやすい。 ネットでの申し込みはおススメ。

Reviewed: Jul 11, 2019

とてもスムーズに借りることができました。

Reviewed: Aug 28, 2019

Great service, nice clean car, easy process.

Reviewed: May 31, 2019

I was happy with the pick up process. It was fast and easy. And I have to commend them for availing a car for a last minute decision during the school holidays. On drop off my daughter realised she had left my glasses in the car so went back to retrieve them and was told she couldn't go back to the vehicle. As we were getting ready to board our flight we left. I've been trying to call to enquire but have been left waiting to have my calls answered. I don't have time to use your online services I'm on the road for long periods and calling is way more convenient.

Reviewed: Apr 29, 2019

Picked up the car from Hertz at the airport. The office is conveniently located in the airport. However, the first staff member we encountered was not familiar with the process and incorrectly informed us that we couldn't pick up an Apollo car from Hertz, resulting in us wasting over half an hour searching for an Apollo office outside.

Reviewed: Dec 8, 2017

The car's transmission had serious issues

Reviewed: May 15, 2017

The rental company claimed to provide service in Chinese, and the price for the same model was twice as much as the non-Chinese service. However, there was no Chinese service, and they couldn't find my order when I picked up the car!

Reviewed: Mar 9, 2017