Guest reviews

• Europcar

  10 - "Very satisfied, they provided a nearly new Peugeot 308 with around 10,000 kilometers driven."

• Europcar

  4 - "The store was very hard to find, and the staff's attitude during pickup was quite mediocre. They seemed in a hurry to go for lunch."

• Shouqizuche

  8 - "Very good."

• AVIS

  4 - "I paid for a BMW X3, but they gave me a Volvo XC60 at the store. The steering wheel was very hard to control, and as a driver with 20 years of experience, I found it exhausting to drive. The steering was completely unstable, and there were no front parking sensors. Charging BMW-level prices for this kind of car?"

• Budget

  6 - "Overall experience was average. The waiting time was extremely long, and the efficiency of the staff, especially for foreigners, left much to be desired. Additionally, I had booked an SUV, but they gave me a Skoda sedan instead. When I hit the highway, I realized the fuel tank was only half full, even though their policy was to return the car with a full tank. It seems like their pre-rental inspections are very disorganized. I decided not to go back to confirm because their efficiency was just too low. Renting and returning cars abroad often feels very frustrating. Everyone should be prepared to accept this."

• Alamo

  10 - "Very satisfied."

• Keddy by Europcar

  6 - "The reserved car model was not available, and they provided a new car, but the upgrade required an additional fee. The contract and documents were in French, so please be aware."

• Budget

  8 - "Quite satisfied."

• Europcar

  4 - "It might have been rush hour, waited for almost an hour."

• Europcar

  9 - "Great car, great staff "

• Hertz

  10 - "Excellent"

• Alamo

  10 - "Pretty good, they provided a hybrid car, which saves fuel and has various speed limit warnings."

• Europcar

  10 - "Excellent service, very friendly, and patiently resolved issues despite the language barrier."

• Europcar

  8 - "The service was okay, but we had to wait over 40 minutes to pick up the car, which is rare for a rental company to be unprepared with a vehicle."

• Alamo

  8 - "Good"

• AVIS

  8 - "The service attitude was great and very patient. They did offer additional insurance, but it didn't feel forced. I ended up paying an extra 200 euros for insurance for the week just to be safe. However, they charged me 90 euros for being 1 hour late, which felt a bit expensive."

• Shouqizuche

  10 - "Satisfied, but they tried to upsell me another car."

• Budget

  8 - "Waited for over 30 minutes during pickup because the car was being washed, according to the staff member."

• AVIS

  10 - "Very satisfied"

• Budget

  10 - "The pickup and return procedures are relatively simple, and the staff have a good attitude. However, just like other rental companies, the pickup and return locations are somewhat hard to find. Specifically, the instructions for vehicle inspection are not very clear, which needs improvement. We spent quite some time wandering around the airport to find the car, and the return navigation only directed us to the terminal building without providing clear guidance on which lane we should take. The lack of precise routing instructions is a significant issue that must be addressed. The return navigation system needs substantial improvement!"

• Europcar

  10 - "Very satisfied."

• Rentscape

  2 - "When I arrived at the rental company (Rentscape), they said I had to pay an additional fee for dropping the car off at a different location, even though I had already paid in full. Thankfully, the customer service from Zuzuche resolved the issue, otherwise, I would have been overcharged."

• Europcar

  10 - "Very satisfied, the staff were all attentive and thorough."

• Europcar

  10 - "Satisfied"

• Budget

  10 - "Quite satisfied."

• Budget

  10 - "Convenient and fast car rental"

• Budget

  8 - "The return service was relatively satisfactory, but the pickup service left much to be desired. An elderly lady during the pickup process was quite impatient. She became visibly annoyed when asked about the discrepancy between the vehicle model and the name of the bank collecting the payment versus the rental company listed on the order. Additionally, the 1000 EUR deposit was not reflected in the contract, which led to further inquiries from the customer, to which she responded with irritation. She even mentioned canceling the rental without the customer's consent and sarcastically asked if this was the customer's first time renting a car. Since the pickup occurred late and the customer was already fatigued from a long journey, the poor rental experience affected the mood of the trip. Greater caution will be exercised when selecting a vehicle model and rental company in the future."

• Budget

  8 - "The service was acceptable, but there were a lot of people lining up to rent cars at the airport. After waiting for a while in line, the staff directly gave us a Renault compact car instead of the Toyota model we had originally booked. The staff also reminded us about purchasing insurance, but we told them we had already bought it on the platform. In the end, they charged a deposit of over 300 euros, saying it would be refunded within seven working days. When returning the car, we made sure to confirm this again, and the staff assured us that it was correct."

• AVIS

  10 - "Extremely satisfied."

• Alamo

  10 - "Excellent service!"

• Budget

  10 - "The reception staff, a friendly guy at the front desk, was very enthusiastic. I was lucky to get a brand-new car with only 9 kilometers on it. The guy even knew about Mount Hua and said he'd love to visit. You're welcome anytime!"

• Enterprise

  10 - "The overall service was acceptable, but the store was hard to find, making both pick-up and drop-off quite inconvenient."

• Budget

  10 - "The MG3 was great, equipped with speed limit alerts and lane departure warnings! However, there's no place to put your phone, so it's best to bring a universal holder. After exiting the station, turn right out of the building for about 100 meters to reach the car rental store. Submit your documents, get the keys, and pick up the car yourself. I booked through Budget and purchased both the car rental company's basic insurance and QEEQ's full coverage. I printed the QEEQ insurance document from the domestic insurance company and submitted it at the counter. After getting the keys, the staff will point out the direction of the car and the return entrance. Take the escalator to the second floor and then switch elevators. Take photos of the car upon pickup, and when returning, it’s best to park it at the same spot. If not available, park on the same floor and within the same company. If still not available, floors 5 or 6 are also acceptable. Overall, the process is convenient and efficient!"

• Budget

  10 - "Very convenient and efficient."

• Budget

  8 - "Basically satisfied."

• Shouqizuche

  8 - "It's okay."

• Europcar

  2 - "I have rented from Europcar multiple times. Their service used to be quite good, and the vehicles they provided were always very new—after all, their prices are the highest. However, this time the staff acted indifferent from start to finish and did not bother to clarify unclear points. Most importantly, the car I got this time was very old, which left me extremely dissatisfied."

• Shouqizuche

  6 - "This review is specifically for Europcar, as they were the only partner we interacted with. Their service was average."

• Alamo

  10 - "The car pickup process was quick and convenient, and the car was in great condition."

• Shouqizuche

  8 - "Satisfied"

• Europcar

  4 - "The fuel tank was nearly empty at pickup, allowing only about 150 km of driving, and customers are required to email for record-keeping when returning the car. The vehicle differed from the one booked and was not a European brand, making it very difficult to drive."

• Alamo

  10 - "Very satisfied"

• Budget

  6 - "The service attitude was good, but the staff did try to upsell insurance. Additionally, the place to complete the paperwork was different from the car pickup point. The staff repeatedly reminded me to return the car with a full tank, but the car I received was not fully fueled. Later, the rental company refused to refund the extra fuel I had added, but it was the rental platform that compensated me. I recommend everyone to take clear photos and ensure the fuel levels match at both pickup and return—don't blindly trust this rental company's full tank return policy."

• Budget

  10 - "Very good, very fast."

• AVIS

  10 - "No upselling, fast processing, and convenient self-service car return."

• Budget

  10 - "Extremely satisfied, the experience was excellent. Just take the keys and go; no vehicle inspection was needed for pickup or drop-off, making it quick and convenient."

• Europcar

  10 - "Very satisfied"

• Keddy by Europcar

  6 - "There was no staff available during pickup, so you need to confirm everything yourself and take photos to send to their email. The car didn’t come with a reflective vest or a warning triangle. If stopped by the police or involved in an accident, you're on your own. There was also no spare tire. The pickup location was dimly lit, but the drop-off location had proper lighting for vehicle inspection."

• AVIS

  10 - "Very satisfied"

• FLIZZR

  10 - "Satisfied"