14 Car Rental Brands at CDG Airport (CDG)

The reserved car model was not available, and they provided a new car, but the upgrade required an additional fee. The contract and documents were in French, so please be aware.

Reviewed: Jul 11, 2025

The service was excellent. Everything went smoothly and quickly. At first, they asked if I wanted to upgrade to a Mercedes for an extra cost. I said no, and they gave me an SUV instead.

Reviewed: Jun 19, 2025

1. The scheduled pickup time was 12:00 PM, but when I arrived at the counter at 11:30 AM, they said it wasn't time yet and refused to allow pickup. I had to queue again at 12:00 PM, only to find out the reserved car model was unavailable. After some coordination, I finally got the car at 1:30 PM. 2. There was misleading promotion for insurance, which I discovered and canceled with the help of the customer service representative from Zuzuche (the car rental platform). I was told the refund would be processed within two or three days, but now thirty days have passed, and the refund still hasn’t been credited to my credit card. Zuzuche intervened and was informed that the refund process would only start after the car is returned today. 3. The service staff at the Europcar counter in Charles de Gaulle Airport had an extremely poor attitude. My reserved car was not kept, and instead of apologizing, they said, 'This is how we operate—take it or leave it!' I am submitting this review publicly and stand by the statements I have made.

Reviewed: Jun 13, 2025

Overall, quite satisfied.

Reviewed: Jun 6, 2025

Satisfied

Reviewed: May 14, 2025

Quite satisfied.

Reviewed: Jul 11, 2025

Waited for over 30 minutes during pickup because the car was being washed, according to the staff member.

Reviewed: Jul 4, 2025

The pickup and return procedures are relatively simple, and the staff have a good attitude. However, just like other rental companies, the pickup and return locations are somewhat hard to find. Specifically, the instructions for vehicle inspection are not very clear, which needs improvement. We spent quite some time wandering around the airport to find the car, and the return navigation only directed us to the terminal building without providing clear guidance on which lane we should take. The lack of precise routing instructions is a significant issue that must be addressed. The return navigation system needs substantial improvement!

Reviewed: Jul 4, 2025

Convenient and fast car rental

Reviewed: Jul 1, 2025

The service was acceptable, but there were a lot of people lining up to rent cars at the airport. After waiting for a while in line, the staff directly gave us a Renault compact car instead of the Toyota model we had originally booked. The staff also reminded us about purchasing insurance, but we told them we had already bought it on the platform. In the end, they charged a deposit of over 300 euros, saying it would be refunded within seven working days. When returning the car, we made sure to confirm this again, and the staff assured us that it was correct.

Reviewed: Jul 1, 2025

It might have been rush hour, waited for almost an hour.

Reviewed: Jul 10, 2025

The service was okay, but we had to wait over 40 minutes to pick up the car, which is rare for a rental company to be unprepared with a vehicle.

Reviewed: Jul 6, 2025

Very satisfied.

Reviewed: Jul 3, 2025

Very satisfied, the staff were all attentive and thorough.

Reviewed: Jul 3, 2025

Satisfied

Reviewed: Jul 3, 2025

Excellent service!

Reviewed: Jun 30, 2025

The service is very enthusiastic!

Reviewed: Jun 13, 2025

The service was excellent! They even upgraded the car model.

Reviewed: Jun 7, 2025

Very satisfied!

Reviewed: May 26, 2025

Overall, it's fairly satisfactory.

Reviewed: May 12, 2025

The overall service was acceptable, but the store was hard to find, making both pick-up and drop-off quite inconvenient.

Reviewed: Jun 29, 2025

Long wait time for car pickup. Other services were excellent.

Reviewed: May 20, 2025

Average experience, not highly recommended. The car was dirty with multiple damages, which I had already pointed out during pickup. After returning the car, the rental company still tried to charge me for damages. Their internal processes are poorly managed, leading to a bad experience. I suggest thoroughly checking the vehicle and taking photos or videos of any damage in advance to inform the rental company.

Reviewed: Dec 22, 2024

The price was very cheap and cost-effective. I originally booked a Ford Edge, but when picking up the car, they replaced it with a Renault seven-seater hybrid SUV, which was very fuel-efficient. Returning the car was extremely difficult to figure out; I highly recommend locating the return area in advance. It took me an hour and a half circling the airport to find the drop-off spot.

Reviewed: Dec 5, 2024

The rental company does not match the description.

Reviewed: Oct 30, 2024

It's okay.

Reviewed: Jun 26, 2025

Extremely satisfied

Reviewed: Apr 2, 2024

It's okay

Reviewed: Jul 17, 2023

Terrible, there were no cars available.

Reviewed: May 17, 2023

Generally satisfied

Reviewed: Oct 28, 2021

Very satisfied.

Reviewed: Jun 19, 2025

The waiting time was as expected About 30 minutes

Reviewed: Nov 25, 2024

We booked a Volvo XC60 but were given a BMW X3 ES RK. They said it was the same, and because our English isn't great, we didn’t ask if there were extra charges. Later, we found out there was an extra charge of 600 euros for our 59-day rental. Also, after driving 2,000 km, the screen showed a warning to replace the engine oil. I feel like they gave us a problematic car. This is the first time we’ve encountered this kind of situation, and it's really frustrating. We called three times but no one answered. When we emailed, they told us to visit the nearest Hertz branch to have the car replaced. At that time, we were in Norway, but the Hertz branch in Norway told us that since the car was rented in France, the issue had to be resolved with the French office. In the end, we just kept driving that car until this trip was over.

Reviewed: Oct 6, 2024

Convenient and efficient.

Reviewed: Apr 29, 2025

The car rental process is straightforward and very convenient.

Reviewed: Apr 27, 2025

Originally booked a Peugeot 2008 with a pickup time of 10:00 AM. Arrived at the pickup location more than an hour early and was informed that an extra charge of €280 would apply if the car was picked up immediately. Decided to wait until 10:00 AM to avoid the fee. The vehicle provided was a Jeep with over 90,000 kilometers, covered in scratches. Negotiated to change the car but was initially denied. Upon further inspection, found that one of the rear seatbelts was missing a buckle. After confirming the issue, they replaced the vehicle with a brand-new Peugeot 2008. Only a €120 deposit was charged. The vehicle swap process was very smooth.

Reviewed: Apr 26, 2025

First of all, the pick-up location was different from what was stated online. They had moved to a new place but didn’t update the information online in time, which caused some extra effort to find the store. Additionally, since it was a one-way rental, the drop-off location in the designated area wasn’t clearly marked, leading to more time spent finding the staff to complete the return process.

Reviewed: Mar 13, 2025

This was the worst service attitude I've ever encountered. The explanation was unclear, insurance was aggressively upsold, and charges were repeatedly applied even after fees had already been collected. What was even more unacceptable is that they charged me a pre-authorization fee of €437.4 for the lowest-class vehicle.

Reviewed: Mar 8, 2025

처음 사용해 본 브랜드인데, 성능에 매우 만족합니다

Reviewed: Jul 8, 2024

had problems with wi-fi and bluetooth. lost it in parkade at pickup. was told to move the car to outside building which lost wi-fi and bluetooth. first day was very frustrating until we found wi-fi and bluetooth. had to call Liigu on several occasions to either or unlock the vehicle for us. upon returning the vehicle we encountered an overloaded parkade at the Hilton and spent extreme amount of time waiting for someone to leave for a parking spot.

Reviewed: Dec 4, 2023

Please firmly notify when the deposit will be held.

Reviewed: Nov 4, 2023

Great service

Reviewed: Jul 6, 2024

Poor vehicle condition

Reviewed: Aug 13, 2022

Car wasn’t available when we arrived. Team tried their best but still wasted 2 hours.

Reviewed: Aug 22, 2019

Forgot a pair of sunglasses in the car, called but they said they didn't see it

Reviewed: Apr 18, 2019

The store at Charles de Gaulle Airport is very inefficient. One female staff member was inexperienced and spent half an hour assisting one customer, which caused us to wait nearly an hour and a half to pick up our car. The vehicle was in good condition, but returning the car was extremely inconvenient. The return process required us to park in the designated parking lot at the store, but the signage was very unclear. We spent over an hour driving around the airport to find the entrance. At one point, we mistakenly entered another parking area, so we went to the store to seek help from the staff, but they were very indifferent and refused to assist. They simply told me to resolve the issue with the parking lot myself. Eventually, I managed to handle it, but the overall experience was poor. Two years ago, I rented a car at Nice Airport in France, and while their efficiency was also not great, the service was better compared to Charles de Gaulle. For this reason, I strongly do not recommend domestic friends to rent a car from this company. Additionally, I had purchased comprehensive insurance, but during pick-up, they still tried to sell me insurance, claiming that their company system showed I only had basic insurance and that the comprehensive coverage was purchased through the platform's app. I refused, and thankfully, the app I booked through had provided tips about this beforehand.

Reviewed: Jun 3, 2025

Overall, pretty good.

Reviewed: Apr 27, 2025

Counter was not that crowded, organized in 20 minutes The car was as expected size & model.

Reviewed: Dec 16, 2023

it is easy to find Thrifty in CDG airport T1 just on the right with other companies (Hertz and Thrifty is together). We have waited like 15-20 mins at total. Car was in a good condition and they offer free peachy botted water and also they were helpful.

Reviewed: Aug 23, 2019

The car was brand new, exceptionally clean, easy to drive and we found the hire company easily after leaving the airport. We found the car very economical and perfect size for 2 people with a small amount of luggage. The only reservation we had was that in purchased full cover insurance to ensure we had zero excess upon damage and the counter person STILL tried to sell us further insurance?!

Reviewed: Aug 22, 2019

Facturé de 70 euros au retour du véhicule après 10 jours de location car il y avait des poils de bulldog à l'avant. On nous a dit qu'il fallait faire intervenir une société extérieure pour nettoyer. Il suffit d'un coup d'aspirateur pour les enlever. Je ne savais pas qu'il fallait nettoyer les voitures avant de les rendre, on perd un peu de l'intérêt de la location. Je pense surtout que c'est un moyen de faire de l'argent, ... 70 euros pour nettoyer une voiture, je n'ai jamais vu ça...

Reviewed: Aug 20, 2019

Took a while to collect the car

Reviewed: Aug 19, 2019

Overpriced insurance (doubled the price overall), poor service, not easy to find, car in average condition

Reviewed: Jul 30, 2019

Service efficace et sympathique! Excellent véhicule! Merci!

Reviewed: Jul 29, 2019

Waited a very long time to be served, even though only 1 person ahead of me in queue. Car hire seemed to be a very long walk, with poor sign posting of location of car hire. They wanted to charge me a £50 penalty as fuel was only 9/10 full, so had hassle of finding petrol station to fill with another £7 of fuel. Would I use them again? Not in Paris because of the wait to collect car.

Reviewed: Jun 2, 2019

The reservation was for "Small SUV" Opel Mokka or similar. Unfortunately I was provided with a regular car and Interrent argued that the car is in the category of small SUV which was not true. They didn't have any SUV to offer. Citroen C4 Cactus is not SUV in my opinion.

Reviewed: May 8, 2019

La voiture que l'on m'a donné sentait très fort le tabac, tout l'intérieur était sale, taché il y avait des cendres partout. Je ne parle même pas de l'extérieur, sale, tellement sale qu'on ne voyait pas les rayures si nombreuses! La voiture n'avait pas été lavée depuis des mois!!!! Le véhicule était extrêmement abîmé. Je loue souvent des voitures avec d'autres loueurs, je n'avais jamais eu une voiture dans cet état!!

Reviewed: May 8, 2019

Service effectué au guichet Hertz. Malheureusement aucune indication dans la réservation que le retrait du véhicule se fait à cet endroit. Au guichet Hertz seul un petit logo Dollar caché derrière le comptoir indique que le retrait doit se faire là, du coup perdu 30 min à chercher ce guichet. Cela dit seul point négatif, très bon véhicule et service une fois ce problème résolu.

Reviewed: Apr 8, 2019

Pretty good.

Reviewed: Jun 8, 2018

Auto Click is not located at the airport, it's about a 10-minute drive away. We waited about 10 minutes for the pick-up, and the paperwork took over an hour. The experience was terrible.

Reviewed: May 28, 2018

Extremely dissatisfied with the service of Autoclick car rental at Paris airport. I had reserved a 7-seater Mercedes, but upon arrival, they told me that the vehicle I reserved was broken, and they could only provide a 5-seater Ford or cancel the reservation with no other solutions. Actually, I saw a 9-seater Renault in the parking lot. Initially, a staff member said I could have it, but later said it was broken too. It seemed they saw there were only 4 of us, so they insisted the largest car available was a 5-seater. We had a lot of luggage and planned to have a comfortable journey in a 7-seater, but ended up squeezed in a 5-seater. Secondly, when picking up the car, Autoclick only picked up the driver from the terminal, leaving the rest of the party and luggage behind. The driver then had to return to the terminal to pick up the others and the luggage. Thirdly, the car we received had an almost empty fuel tank with the fuel light on, and the pointer was nearly at the bottom. I asked Autoclick to fill the tank, but they said they had no one to do it and that I could return the car with an empty tank too.

Reviewed: Nov 18, 2017

There is a shuttle to pick you up from the airport to the rental office.

Reviewed: Apr 17, 2017