12 Car Rental Brands at Paris Orly Airport South (ORY)

I have rented from Europcar multiple times. Their service used to be quite good, and the vehicles they provided were always very new—after all, their prices are the highest. However, this time the staff acted indifferent from start to finish and did not bother to clarify unclear points. Most importantly, the car I got this time was very old, which left me extremely dissatisfied.

Reviewed: Jun 25, 2025

I've always used Europcar; their service attitude is genuinely great.

Reviewed: May 29, 2025

Bon service

Reviewed: Jan 28, 2025

Very good. The location of the car return parking lot at Paris Orly Airport: Google Maps navigation is not accurate. Even if you set it to 'Parking P3 - Parking Officiel - Aéroport Paris-Orly,' after entering the airport highway, you should turn left to enter the parking building. However, the navigation keeps directing you to turn right, preventing you from entering the building and leading you to circle around the airport. Trust Waze navigation; it is much more accurate. Alternatively, follow the ground signs for P3 and the 'Location Car Rental' sign ahead, which will lead you directly into the building and to the underground parking on the 3rd floor, where all the rental car parking spaces are located.

Reviewed: Oct 24, 2024

We had a lot of luggage, and they took us to see the car for confirmation. The car at our selected price range was unavailable, so they upgraded us to a Renault Cabin. It needed a wash before we could use it, which required a 30-minute wait. However, the staff was friendly and patient.

Reviewed: Sep 29, 2024

There was no staff available during pickup, so you need to confirm everything yourself and take photos to send to their email. The car didn’t come with a reflective vest or a warning triangle. If stopped by the police or involved in an accident, you're on your own. There was also no spare tire. The pickup location was dimly lit, but the drop-off location had proper lighting for vehicle inspection.

Reviewed: Jun 21, 2025

Very satisfied, the car was very clean, and the pickup and drop-off processes were very quick!

Reviewed: Jun 12, 2025

Overall, I'm quite satisfied. The roadside assistance service was very efficient, and they covered all the costs incurred due to the vehicle fault.

Reviewed: May 22, 2024

Big rental company, no hassle, very satisfied.

Reviewed: Mar 2, 2024

Parfait !

Reviewed: Sep 6, 2019

Pretty good overall. We picked up the car inside the airport and asked about the insurance. They suggested buying the rental company's insurance, but we told them we had already purchased it through the platform, so they didn't push further.

Reviewed: Jun 15, 2025

It was great. Since we were a group of five, we booked a large car. The Volvo we reserved wasn’t available, so we got a Peugeot 408 sport model instead. It worked out fine as it was also a new car. Be sure to read more tips and experiences in the review section. Before departure, follow Avis's email to register your personal and credit card details. When you reach the pickup point, you can verify your passport and get the keys without any hassle. The process was incredibly smooth.

Reviewed: Aug 25, 2024

Absolutely great service

Reviewed: Jun 19, 2024

Large rental company with established standards.

Reviewed: Jun 15, 2024

The staff member was very friendly.

Reviewed: Oct 17, 2024

The worst rental experience ever, I strongly do not recommend this company. I had a reservation to pick up the car at 9:30 PM, but arrived at the counter at 9:25 PM. There was no staff available, which ultimately led to me being unable to pick up the car. I had to book another car separately, which also caused issues. The next day, I approached the company's staff and explained that I arrived on time the night before but found no one at the counter. The staff blatantly lied, claiming they were at the counter until 9:30 PM and blamed me for the issue, refusing a refund. In the end, I was forced to compromise.

Reviewed: Feb 7, 2025

Quick and efficient. After doing the online check-in, the process was much faster. Upon arrival, I directly picked up the car keys. The car had no issues during return and was fully charged. I asked the staff and dropped the keys into the key box. However, a few days later, the €200 deposit was not refunded, and I was charged more than €800 for unknown reasons.

Reviewed: Jan 31, 2025

The service was great, no upselling, and the staff were very professional.

Reviewed: Oct 4, 2024

Satisfactory

Reviewed: Sep 18, 2024

Hidden charges, refusal to show the contract, forced to buy insurance, wrong information about highway tolls leading to a fine.

Reviewed: Jun 16, 2023

I picked up the car a few minutes early, but they charged me several dozen euros extra without notifying me. I only discovered this issue when I checked the pricing myself.

Reviewed: Jan 26, 2025

The rental company seems to be trying to overcharge. I purchased all the insurance through Zuzuche but didn’t buy the company’s own insurance. When I returned the car, they purposely caused trouble and made me pay nearly 200 euros more. Additionally, during the negotiation process, they claimed I returned the car late, saying that the time spent negotiating meant I had not yet returned it. This was completely unreasonable, and they charged me for an extra half-day rental.

Reviewed: Jan 9, 2025

Satisfied

Reviewed: Nov 13, 2024

There were very few people, and the process was straightforward. The service attitude was excellent, and there was no pressure to purchase additional services.

Reviewed: Aug 5, 2024

Very satisfied, they even upgraded my car for free. The car was new (only 6000km when I picked it up).

Reviewed: Jun 21, 2024

Pretty good

Reviewed: Jul 7, 2024

It's acceptable.

Reviewed: Jun 23, 2024

Je pense que le kilométrage aurait pu être illimité puisque c'était une location à la journée (12h) et que le véhicule n'aurait jamais traversé la France entière donc qu'il y aurait donc eu peu de kilométrage !

Reviewed: Aug 16, 2019

2 heures pour récupérer la voiture ! Il faut faire 2 fois la queue à deux endroits différents. Il y avait 6 guichets mais 3 puis 2 avec du personnel qui, lui, a fait ce qu'il a pu.

Reviewed: Jul 9, 2019

Very efficient process.

Reviewed: Jun 29, 2019

The staff at the rental company were friendly, but they kept trying to sell insurance repeatedly.

Reviewed: Oct 22, 2019

None

Reviewed: Oct 6, 2018

RAS avec le service sur place à PARIS Orly.

Reviewed: Oct 18, 2019

Très bien seul point négatif , la clim ne fonctionnait pas et malheureusement pour moi c’était en période de canicule. A part cela rien a dire

Reviewed: Jul 1, 2019

RAS

Reviewed: Sep 2, 2019

Personne au comptoir. Plus de trois clients attendaient. Puis le personnel de Hertz que nous avons interrogé après 20 mn d'attente , nous a dit que c'était la même maison . Une honte

Reviewed: Jun 20, 2019

Location impeccable. location supérieure aux attentes. beaucoup de places, pas mal d'option (ordinateur de bord et clim qui fonctionne bien). A recommander

Reviewed: Jul 25, 2019

Temps d'attente au guichet .Etat déplorable du véhicule ( nombreux chocs carrosserie ,pneus usés ,pas de liquide dans lave glace ,voiture pas clean etc) Pas d'explications claires sur assurance complémentaire dont le coût parait élevé par rapport à AXA.

Reviewed: Jul 4, 2019

I'm copying my review on google to warn customers to stay away from Interrent: I highly recommend trying a different car rental service. Terrible experience picking up the car. Nearly 1 hour wait with only 3 customers in front of us before reaching the counter was just the beginning. The processing of our reservation was extremely slow and the personel (although friendly) were quite incompetent. My credit card did not work with their machine and they made me feel very bad about it, suggesting that maybe I didn't have enough funds for the >1200 euro deposit. We tried as well my partners card and again it didn't work. In the end, it worked perfectly on a different machine (which we suggested trying). We almost payed for an additional 90 euro deposit insurance because their credit card machine was not functioning. They did not appologize, only smiled and said we were lucky to avoid paying for the insurance. When we left I saw they made no move to remove the credit card machine and suspect they push customers into buying into this additional 90 euro insurance when their card "doesn't work".

Reviewed: Jun 26, 2019

je n'ai pas eu une Twingo comme prevu, mais une fiat 500 neuve . très belle voiture . j'étais extrêmement satisfait du personnel ainsi que de la voiture en remplacement.

Reviewed: May 27, 2019

Bon rapport qualité prix. L’attente pour s’enregistrer est interminable !!!

Reviewed: May 26, 2019

The service was great, but the initial call to the pickup contact wasn't connected. The relay person coordination was not well managed.

Reviewed: Sep 26, 2018