15 Car Rental Brands at Lyon Airport (LYS)

Excellent, the actual car model was Fiat 600.

Reviewed: Apr 18, 2025

The agent's English was poor and he kept pushing additional insurance. I had to ask my French friend to speak with him in French over the phone to resolve it. Bad service! The car I got was a Toyota Avensis (station wagon), but I couldn't find it in the options so I selected 'Toyota Corolla' instead.

Reviewed: Feb 24, 2018

The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.

Reviewed: Apr 2, 2025

We were sold snow chains at the counter which we were told were required by law. If this is the case they should be included in the rental? Were also quite pricey at 100 euros extra

Reviewed: Feb 24, 2025

An excellent car rental experience.

Reviewed: Dec 17, 2024

Not get the car ive booked for but after multiple requests, gave me a great vehicle.

Reviewed: Oct 8, 2022

The staff did not explain the documents and vouchers that required our signatures. When we asked about the purpose of the credit card charge, they told us it was a vehicle deposit. Later, we discovered they had charged us for insurance without informing us, even though we had already purchased insurance domestically. They forced us to sign for additional insurance without our knowledge. Before returning the car, we called the store to extend the rental by 2 days, agreeing to pay an extra 100 euros. However, they later charged us over 270 euros. Despite the fuel tank being half empty, they charged us for a full tank. Throughout our inquiries, the rental company made numerous charges, causing significant confusion and loss. After a month of back-and-forth communication, we still haven't received a final response or the promised refund. We are extremely disappointed!

Reviewed: Feb 22, 2020

Perfect

Reviewed: Mar 29, 2025

Extremely satisfied.

Reviewed: Mar 23, 2025

Staff were simply brilliant. I have never enjoyed picking up a car so much. Genuine personal service arguing about cars. Would have been quite happy to have stayed for longer

Reviewed: Mar 11, 2024

Generally very good. The service is friendly and efficient at the Lyon Airport Alamo/Enterprise. Only issue was the car had no window screen washer which wasn't ideal for driving on the autoroute.

Reviewed: Jan 8, 2024

Customer service on site was amazing. Really professional and helpful. Did accomodate for what they have been asked for.

Reviewed: Sep 30, 2022

Very good, will choose them again next time.

Reviewed: Mar 6, 2025

excellent and speedy service at both ends...highly recommend.

Reviewed: Feb 26, 2025

Extremely satisfied.

Reviewed: Feb 24, 2025

Excellent service !!

Reviewed: Aug 7, 2019

It was not a SUV

Reviewed: Jun 25, 2019

Took a long time and they were purposefully not providing winter tyres and then upselling snow chains/socks at ridiculous rates.

Reviewed: Feb 24, 2025

The rental company staff was very nice. I asked if we could get an SUV since we had a lot of luggage. He searched for a while and finally found one for us.

Reviewed: Oct 2, 2019

The car was perfect. They try to sale us special equipment for snow which was not really needed

Reviewed: Feb 10, 2025

Do not use Hertz, they will charge many extra fees!

Reviewed: Jul 1, 2023

Everything was excellent.

Reviewed: Aug 28, 2019

Peu de temps d'attente.

Reviewed: Jul 3, 2019

Staff member Roudayan was extremely helpful and spent time to make sure the car suited us perfectly. we appreciated his warmth and customer focus very much!

Reviewed: Feb 2, 2025

Poor service and mandatory additional charges

Reviewed: Jun 8, 2024

Good value upgrade offered. Whole process vgood

Reviewed: Mar 18, 2020

Excellent car, friendly staff and efficient at the whole process at a busy time

Reviewed: Feb 17, 2020

Car met expectations, counter staff were very patient as I had a problem with my credit card on pick up , drop off was easy staff very informative.

Reviewed: Jan 22, 2025

The vehicle had some minor damage, so it's important to take careful photos as evidence. Although during the return they only took a quick look. The rental agency does not provide winter tires, so if you're heading to snowy areas like the Alps, you’ll need to purchase snow socks or chains separately. Snow socks cost 80 euros and are not very durable.

Reviewed: Dec 14, 2024

Un 1er véhicule m’a été proposé, une Peugeot 208 rouge qui avait de grosses rayures enfoncées. La voiture sentait la cigarette à l’intérieur. J’ai demandé à avoir un autre véhicule et ils m’ont donné une Audi Q2 grise en très bon état, qui a été parfaite pour mes 5 jours de location. Le retour a été très rapide.

Reviewed: Mar 26, 2024

Car exceeded my expectations.

Reviewed: Jan 16, 2024

The blue tooth was a nightmare. Glad it wasn’t raining. Tried to contact Liigu about this, no reply. No contact now and dropped car off 3 days ago. Should have received all ok message. Not aware you held my deposit for 2 months, not clear on booking

Reviewed: Jul 2, 2024

Liigu are charging me €345 for a chipped windscreen. This absolutely did not occur whilst we had the car. The ridiculous expectation is that the customer should photograph every angle/panel/glass on the car to prove their innocence. I have zero-excess insurance, but it’s the principle of withholding the huge excess payment for extortion/stealing it if you don’t provide photographic evidence. Utterly disgusting company I will never deal with again.

Reviewed: Dec 8, 2023

Excellent Car Couldnt get the car started ,contacted support and it was sorted in 5 minutes Very easy Whats App Communication was excellent

Reviewed: Aug 1, 2023

I felt deceived. I booked a BMW 3 Series, but when picking up the car, I was informed it was unavailable. They offered me a compact Nissan SUV instead, claiming it was larger than the BMW and there would be no additional charge. The Nissan was too old, so I negotiated to get a Golf, which looked acceptable on the outside but had 110,000 km mileage and a dirty interior. There were strange noises from the steering and brakes, and the car would noticeably shake at speeds over 130 km/h. They charged a high deposit of 2500 euros, and I was worried I wouldn't get it back. The only good part was the quick and smooth return process for the deposit. I won't be tempted by their cheap prices again; you get what you pay for.

Reviewed: May 28, 2024

Overall impression is good

Reviewed: Apr 22, 2024

Impossible de rendre le véhicule hors des heures d’ouverture

Reviewed: Mar 7, 2020

We had to wait quite a long time and several phone calls to get picked up at the airport and be taken to the Sicily By Car office to collect the vehicle. Also the satnav directions to get back to their office and drop off the vehicle, using the Company's postcode, took us on a very circuitous, county route.

Reviewed: Apr 14, 2024

Best service. Slight delay at pickup but otherwise perfect

Reviewed: Apr 28, 2022

Car was great. Due to heavy traffic on our return we did not have time to fill up the tank. Interrent charged €18 for the fuel which is acceptable then a further €50 penalty for not returning the vehicle full. Very angry at this unreasonably high penalty. I will not use them again.

Reviewed: Jan 12, 2020

Tout était parfait rien a dire

Reviewed: Sep 18, 2019

La voiture était parfaite ! Surtout l'accueil de la réceptionniste était excellente voir au top !!!!!

Reviewed: Sep 4, 2019

Il y avait 2 personnes devant nous pour récupérer la voiture. A réception, nous avons constaté des rayures supplémentaires à celles indiquées sur le document, mais le personnel n'avait pas le temps de venir vérifier étant donné qu'il y avait encore 4 personnes après nous. Ils nous ont dit de prendre des photos, et heureusement, car sinon les rayures nous auraient été attribuées. Il faudrait plus de personnel pour prendre plus de temps avec le client.

Reviewed: Jul 28, 2019

Car not ready on arrival

Reviewed: Jul 23, 2019

Very good attitude

Reviewed: Dec 23, 2019

Very good attitude from the team

Reviewed: Jun 7, 2019

Counter staff was very helpful and kind.. The vehicle was big enough but did not has good mechanic condition..

Reviewed: Apr 26, 2019

There was hardly any queue when picking up the car. The customer service was great, and both pickup and drop-off were very convenient.

Reviewed: Oct 29, 2018

Like: The person who we picked the car up from was very helpful and spoke English. The car was perfect.

Reviewed: Sep 20, 2018

Service incroyablement mauvais, incapable de contacter la succursale et même le service à la clientèle ne pouvaient rien faire pour moi. Au pick up l’agent était hautain et a fait passer 3 personnes avant nous. Pour moi c’est la dernière fois que je fait affaire avec Avis.

Reviewed: Sep 30, 2019

The AVIS at Lyon Airport is large, located within the car rental park. The staff have a very good attitude, especially the gentleman during the car return—he was particularly charming.

Reviewed: Sep 1, 2019

The staff was not attentive enough, and I was not satisfied with the replacement vehicle when the same type was unavailable.

Reviewed: Jan 7, 2019

The provided vehicle had three of the five front wheel bolts missing, which is shocking! The car started shaking on the road because the wheel was about to fall off. Passengers could only discover the cause by leaning out the backseat window. We were driving on an elevated road, and leaning out or a falling wheel could have resulted in fatal consequences. We had to stop on the emergency lane. However, Avis's assistance line, which claims to be available from 7 AM to 12 AM, did not answer after three long waits. In the end, we had no choice but to call the police, and a tow truck dragged the car to a temporary towing company, which also kept us waiting for half an hour. The entire experience was zero stars. Avis had promised a refund because of this incident, but it has been 20 days with no news.

Reviewed: Jul 15, 2018